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All Journal Proyeksi: Jurnal Psikologi Jurnal Manajemen dan Bisnis (Performa) Jurnal Riset Kesehatan Syntax Literate: Jurnal Ilmiah Indonesia Journal Of Holistic Nursing Science JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS JURNAL MUTIARA NERS Jurnal Bisnis Dan Kajian Strategi Manajemen Jurnal Integrasi Kesehatan dan Sains Economics and Digital Business Review Mosharafa: Jurnal Pendidikan Matematika Studi Ilmu Manajemen dan Organisasi As-Sidanah : Jurnal Pengabdian Masyarakat Jurnal Riset Manajemen dan Bisnis Journal of Comprehensive Science Bandung Conference Series: Business and Management Jurnal Sosial dan Sains International Journal of Management, Entrepreneurship, Social Science and Humanities (IJMESH) Applied Quantitative Analysis (AQA) Journal of Information System, Technology and Engineering Vitalitas Medis : Jurnal Kesehatan Dan Kedokteran Media Penelitian dan Pengembangan Kesehatan
Sri Suwarsi
Fakultas Ekonomi Dan Bisnis, Universitas Islam Bandung
Religion Humanities Astronomy Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Journal : JURNAL MUTIARA NERS

 1 
ANALYSIS OF SERVICE QUALITY AND APPLICATION QUALITY ON PATIENT LOYALTY IN THE DIGITAL ERA AT CICENDO EYE HOSPITAL, BANDUNG Indriana, Galih; Sri Suwarsi; Subhan Perkasa Sumadilaga
Jurnal Ilmiah Keperawatan Vol 8 No 2 (2025): Jurnal Mutiara Ners
Publisher : Program Studi Ners UNIVERSITAS SARI MUTIARA INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51544/jmn.v8i2.5999

Abstract

Background: Digital-based service quality is an encouragement for consumers to establish strong bonds with the company in the long term. Challenges in hospital service quality and the effectiveness of healthcare applications must be addressed to improve patient loyalty and ensure hospital sustainability. Objective: To determine the effect of service quality and application quality on patient loyalty at the Cicendo Eye Center Hospital, Bandung. Methods: The research method used is descriptive verification. The sample of this study used the purposive sampling technique, where the number of samples was 159 people selected based on criteria.  Primary data were collected through questionnaires. Data processing uses regression to test the hypothesis, F-test. Results: The findings show that service quality is rated at a moderate level, application quality is rated at a low level, and patient loyalty at Cicendo Eye Center Hospital, Bandung is also rated at a moderate level. Conclusion: Data gathered under joint testing reveal that measures of service quality and application quality demonstrate a statistically significant positive interaction; each remains influential in its own right. In light of that outcome, the two factors can be said to sway patient loyalty. Given these findings, hospital administrators are urged to reassess their information systems in order to bolster user perception and overall satisfaction..
Co-Authors Adhi Dwinata Aditia Wirayudha Aditya Sukamajati Haemin Adwiyah, Rabiatul Agus Hadian Rahim Agustin Handayani Ahmad Arif Nurrahman Aisyah, Bellasepti Akhmad Yogi Pramatirta, Akhmad Yogi Alamsyah, Indra Fajar Allya Roosallyn Assofya Allya Roosallyn Assyofa Alvira Herdana Lutfi Ami Amelia Aminuddin Irfani, Aminuddin Ananda Putri Salsabila Andre Syahrul Subhana Kusmana Anne Ratnasari Anwar, Umari Abdurrahim Abi Argo Yudhanto Ari Dwi Purba Arinda Dwi Azela Assyofa, Allya Roosalyn Athira Rafida Hanum Aulia Maulana Yusup Ayundra, Muhammad Hilmy Azra Putriyadira Tanjung Bagas Muhammad Rizky Chotijah, Nurul Cindy Helmalia Anjani Dadang Kusnadi Dadi Ahmadi Dede R Oktini Dendi Hardiansyah Devi Melisa Veronica Dicky Muhammad Septyan Dimas Maulana Rifqy Dinar Maudina Lestari Dinda Zanubba Faruq Ditya Nurrohman Muharamsyah Elang Mulya Fajar Alamsyah, Indra Firda Hanannisa, Renasha Firda Ridhayanti Firdha Tresnasari Sita Firman Shakti Firdaus Firman Shakti Firdaus Firman Shakti Firdaus Firman Shakti Firdaus Firman Shakti Firdaus Firman Shakti Firdaus Fitri Novianti Fujitha, Bella Ghifary Rizkie Maulana Gina Fitria Sukma Gracesheila, Thanya Halimatus Sadiah Kautsar Hana Alyah Khansa Handri Handri Hasna Aqilah, Jilan Hendra Pebrian Hendrati Dwi Mulyaningsih Hendrawan Heru Basuni Husein Kuncoro Jati Indra Fajar Alamsyah Indra Fajar Alamsyah Indriana, Galih Izni Alvira Oktaviani Jalaluddin, T. Jihan Denisa Khansa Ghina Lestari Khoeru Ilman Kiki Zakiah Darmawan Kunanti Nurul Arifin Kusuma Cahyani, Regita Latifa Imelya M Haidar Akbar Maghfira Sheni Fira Male, Adam Truedy Mandaraira, Fitria Martina Prihatiningrum Maya Tejasari Mepy Nurana Mochamad Malik Akbar Rohandi Mochamad Raihan Awlia Mohammad Rizal Chaidir Muhamad Taufik Permana, Rezi Muhammad Abdul Ghani Muhammad Arsyi Akbar Muhammad Azka Fajri Muhammad Fadhlin Ramadhika Muhammad Fikri Imaduddin Muhammad Irvan Nur Zamri Muhammad Ridwan Muhammad Taufik Permana, Rezi Muhammad Tristan Daffa Muhardi Muhardi Muhardi Muhardi Muhardi Muhardi Muhardi Muzakir Nisha Aulia Nisha Aulia Niutami, Riri Nur Aisyah, Anjali Nur Halimatussyadiah Nurdin Nurdin Perkasa , Subhan Pernanda, Teguh Satrio Prawiradilaga, Raden Rizky Suganda Pupung Purnamasari Puspita, Azzahra Rachma Puspitawaty, Vinna Putri Atikah Rahmawati Putri Wahyudin, Nurraisa Rachmat Suyanto Rahayu, Tri Wachyuni Randy Algian Tezar Mulyadi Renatha Verary Rendy Farentino Rhamzy Fadhil Fauzan Riana Ridwan Rio Mahabelly Betrand Risfandipraja, Rafdy Riyadh Fahrudin Muamar Saleh Rizky Alief Nur Bani Rofi Rofaida Roosallyn Assyofa, Allya Salma Putri Adzkia Salma Rahmi Pratiwi Santosa, Muhammad Iqbal Sapitri, Fira Satria Kafin Muntazhar Sind Sendi Sanjaya Wanah Heryeni Shakti Firdaus, Firman Siti Salma Nurfadila Subhan Perkasa Sumadilaga Suci Nurbayani Suyanto, Rachmat Syahla Fitri Syamsul Hadi Senen, Syamsul Hadi Tasya Aspiranti Tia Muthiah Umi Narimawati Wafa Widad Kartika Wanda Hilfuz Gumilar Wina Widia WULANDARI Yastin, Rachel Aldilla Yoga Prasetio, Yoga Yulie Erida Nur Rahmawati