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Andrian Andrian
Universitas Sumatera Utara
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Journal : Jurnal Ilmiah Ekonomi Islam

 1 
Penerapan Pelayanan Prima Islami dan Manajemen Berbasis Keamanan Terhadap Minat Berkunjung Kembali Pada Sektor Publik Andrian, Andrian; Nilasari, Pratiwi
Jurnal Ilmiah Ekonomi Islam Vol. 9 No. 3 (2023): JIEI : Vol.9, No.3, 2023
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jiei.v9i3.11345

Abstract

This study aims to determine the effect of Islamic excellent service (X1) and the strength of security-based management (X2) on revisit intentions (Y) in the community on public services in the East Bekasi District, Bekasi. The research methodology used is quantitative with the purposive sampling survey method for respondents who have the criteria of at least once visit and have experienced public services themselves. Then after collecting the necessary data, the data is processed by the researcher using statistical analysis, so that it can be seen whether the implementation of Islamic excellent service (X1) and security-based management (X2) has had a significant or not significant effect on revisit intentions (Y) to the public sectors. The value of the novelty of this research is to include and integrate Islamic excellent service (X1) with security management (X2) regarding on revisit intentions to the public sectors. The research results show that Islamic Excellent Service (X1) and Security-Based Management (X2) simultaneously have a significant effect on Revisit Intentions (Y) in Public Sectors in the East Bekasi District, Bekasi.
Co-Authors Abiemanyu , Abiemanyu Adi Muhamad Muhsidi Aldi, Rahmad Alhabsyi*, Syarifah Mastura Andi Saputra Andri Firmansyah Anwar, Misbahul Aprillio Poppy Belladonna Aulia Qadri , Rizni Aulia, Fitrah Nurul Aziz, Prily Fitria Bahrul , Ulum Cahyadi Husadha Cahyani, Roddiyah Dedi Hermon Diah Wulandari Dian Sudiantini Dina Fitria Annuri Dwi Meilany, Windy Dwi Sulastri, Fitria Dzakinah, Syadza Walni Dzakinah Edy Widodo Erni Astuti Faisal Ali, Yusuf Fajri Fajri Fitriani, Meita Ganefri . Gunawan Gunawan Gunawan H. Anang, Rahidin Hambali Hambali Haryanto , Raden Achmad Hasanuddin Hasanuddin Herri Trisna Frianto Herri Trisna Frianto, Herri Trisna Hery Winoto TJ Hikmah, Yulia Idayanti, Irma ika agustina Ika Agustina Istianingsih Sastrodiharjo, Istianingsih Jasmawati, Jasmawati Jessyka, Jessyka Kamal, Wafiq Fadlul Khairil Anwar Khairil Anwar Kiswara Rahmantya, Yanneri Elfa Lailiyya, Nushrotul Lamsyariah, Lamsyariah Lie, Gunardi Lithrone Laricha Salomon Lubis, Reniwati Lusiah Lusiah M. Wahyudi, M. Wahyudi Mahesi Agni Zaus Maksudi Maksudi Meiwatizal Trihastuti Melitina Tecoalu Michelle, Michelle Muhamad Fatchan Murtopo Murtopo, Murtopo Musa Hubeis Natalia, Julietha Lindasari Fortuna Navanti, Dovina Nila Sari, Pratiwi Nilasari, Pratiwi Novi Resmini Novianti, Dian Novitri, Novitri Nurhadi, Jatmika Nuur Atthoriq, Dillah P, Robert Pius Prasetyo, Ery Teguh Pratama, Ananda Nickola Pudjo Sugito, Pudjo Pudyastuti, Esty Rahmat Kurniawan Ramadhani, Yaasiin Reniwati Lubis Riza Amelia Robi, Muhammad Rezqi Sari , Pratiwi Nila Sifa Fauziah Silvi Ariyanti Siregar, Efrizal Siti Rohana Nasution Sudana, Undang Sugiarto, Fahmi Arsyalhabs Sukardi Sukardi Sumantyo, Franciscus Dwikotjo Sri Syaiful Islami Syobar, Khaerul Umar, Iswandi Untari, Dhian Tyas Wahyu Putra, Ch. Indra Wahyuddin Wahyuddin Wijayaningsih, Rini Wilson Kosasih Wulandari, Aulia Fitria Yayuk Nurjanah Yoganingsih, Tutiek Yusdani Yusdani Zai, Immanuel Zubir, Muhammad