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Suharto Suharto
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Journal : JIMEK

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Pengaruh Audit Mutu Internal, Kepemimpinan, dan Komitmen Madrasah Terhadap Kualitas Pelayanan di MAN 1 Lamongan A Khudori; Umar Burhan; Suharto Suharto
Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Vol. 5 No. 2 (2025): Juli : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimek.v5i2.6239

Abstract

. This study aims to determine and analyze the influence of internal quality audits, leadership, and madrasah commitment on service quality at MAN 1 Lamongan. In an era of increasingly fierce competition in education quality, madrasahs are required to continuously improve and innovate their educational services. Internal quality audits are an important tool for identifying the strengths and weaknesses of an institution, while effective leadership and madrasah commitment are the main pillars in fostering a culture of sustainable quality. This study uses a quantitative approach with a survey method, where data is collected through the distribution of questionnaires to all educators and educational staff at MAN 1 Lamongan. The data analysis technique used is multiple linear regression to determine the relationship between independent variables (internal quality audit, leadership, and madrasah commitment) and dependent variables (service quality). The results of the study indicate that simultaneously, all three independent variables have a significant influence on service quality. Partially, internal quality audit has a positive influence through improved evaluation systems and continuous improvement. Effective leadership creates a conducive work environment and encourages active participation from all madrasah components. Meanwhile, the madrasah's high commitment to the institution's vision and mission further strengthens efforts to provide excellent service to students and the community. Thus, collaboration between the audit system, leadership, and madrasah commitment is a key factor in improving the quality of educational services at MAN 1 Lamongan. This study recommends the importance of strengthening quality management capacity and consistently involving all madrasah components in the process of improving service quality.
Co-Authors A Khudori Abdullah Umar Adib Fachri Adinda Thaliya Afdal Mazni Afifah Nur Agnesia Putri Rini Ahmad Rosidi Alfian Pangestu Aliya qisty Amran Jaenudin An Nizhami, Avicenna Andi Halimah Andre Setiawan Anitya Septiana Pratiwi Arpandjaman Arpandjaman Ay Ahmad Ayu Hendrati Rahayu Bambang Masudi Bambang Suhada Basse Siang Parawansa Bayu Kusuma Wardana Benny Mochtar Bertina, Metha Budi Teguh Santosa Darwis Durahim Deddy Wahyudi Dedy Obet Dennis Farina Nury DIAN APRIANI Didik Sulistyanto Dwi Fajriyati Inaku Edy Suwarto Eka Murtiasri EKO YULIANTO Encep Hada Enis Sholikhah Evitasari, Dwi ana F.E. Simarmata Farida Sitepu Feerzet Achmad Finka Agustia Gun Sudiryanto Gunawan Gunawan Hasbiah Hasbiah Hendra Saputra Hendrik Hendrik Henri Mujoko Herny Wahyuni Hery Tristijanto I Gusti Putu Agung Eka Wira Setiadi Ida Ayu Putu Sri Widnyani Irmawati Irmawati Itsla Yunisva Aviva Jevri Buari Jopang Jopang Kristinah Haryani Kusairin Zen Lita Monalysa M Iqbal Fasa M Sobri Kurniawan M. Akhyar Ramadhan M. Ihsan Dacholfany Marga Adi Santosa Marhaban Sigalingging Marzuki Noor Maya Filiantari Melani Putri Mika Geofani Eka Juliyani Moh. Bahrudin Muhammad Abdul Muhdi Bindar Muhammad Awal Muhammad Iqbal Fasa Muhammad Jazuli Muhammad Makhrus Saadon Musafak Khoiri Mutmainna, Nurunnisa Nabila Arifa Aprilia Putri David Nanda Nur Rizky Neni Rohaeni Nita Rukminasari Novita Sari Nur Hasanah Dewi Nurhidayati Nurhidayati Nurul Fajriah Paryono Rachmad Ilham Rasdiana Rasdiana Resta Nur Handayani Ridwan Pratama Yudha Riles WM Riska Oktaviana Robi Santoso Rohmawan Rohmawan Rossa, Crecenda Della Rudi Setiaji Rusta Novela Sara Safuan Hadi samuel beta Sarana Sarana Sastya Putri Silvani Saputri Siti Muthiah Sitti Fatimah Azzahra Sri Saadiyah Sri Saadiyah L Subandi Subandi Sudaryanto Sudaryanto Sugeng Irianto Suhartono Suhartono Suryanto Suryanto Susanti Sundari syafii, mochamad - Syahrul Syah Sinaga Syakir Syakir Thufail Ihsan Shiddiqi Tiar Erawan Tira Hamdillah Skripsa Trinas Dewi Hariyana Trio Setiyawan Udi Utomo Ulfah Alfiyah Darajat Umar Burhan Wandah Wibawanto Widodo Widodo Yayan Firmansah Yoghi Bagus Prabowo Yonathan Ramba Yuni Uli Silalahi Uli Silalahi Yusran Nur Indar Yuwinda Astya Putri yuyun oktarina Zaenal Abidin Zulyani Zulyani