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All Journal International Journal of Evaluation and Research in Education (IJERE) JDM (Jurnal Dinamika Manajemen) Media Ekonomi dan Manajemen Jurnal Ilmiah Mahasiswa FEB Managament Insight: Jurnal Ilmiah Manajemen JPBM (Jurnal Pendidikan Bisnis dan Manajemen) ETTISAL Journal of Communication Al Tijarah Jurnal Bisnis dan Manajemen JURNAL DINAMIKA MANAJEMEN DAN BISNIS Jurnal Organisasi Dan Manajemen Jurnal Analisis Bisnis Ekonomi SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Jurnal Bisnis Terapan Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Bisnis Dan Kajian Strategi Manajemen Jurnal Riset Bisnis dan Manajemen Abdimasku : Jurnal Pengabdian Masyarakat Community Development Journal: Jurnal Pengabdian Masyarakat Journal of Educational Review and Research Jurnal Terapan Manajemen dan Bisnis Jurnal Kependidikan: Jurnal Hasil Penelitian dan Kajian Kepustakaan di Bidang Pendidikan, Pengajaran dan Pembelajaran Bisnis Net : Jurnal Ekonomi dan Bisnis Jurnal Kajian Pariwisata PESAGI (Jurnal Pendidikan dan Penelitian Sejarah) International journal of education and learning Jurnal ADAM : Jurnal Pengabdian Masyarakat NUSANTARA: Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Masyarakat Bhinneka Jurnal Manajemen dan Pemasaran Jasa Indonesian Management and Accounting Research JURNAL PENGABDIAN PENDIDIKAN MASYARAKAT (JPPM) Dedikasi Nusantara: Jurnal Pengabdian Masyarakat Pendidikan Dasar Research Horizon Jurnal Cendekia Mengabdi Berinovasi dan Berkarya Journal of Community Empowerment Jurnal Analisis Bisnis Ekonomi
Angga Pandu Wijaya, Angga Pandu
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THE ROLE OF COMPETITIVE ADVANTAGE TO ENHANCE MARKETING PERFORMANCE: A STUDY ON INDONESIAN MSME BUSINESS COMMUNITY Dorojatun Prihandono; Angga Pandu Wijaya; Aufaa Afiffah Ainii
Jurnal Bisnis Manajemen Vol 22, No 2 (2021): September 2021
Publisher : Fakultas Ekonomi dan Bisnis Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jbm.v22i2.882

Abstract

The rapid development of global business requires MSMEs to understand what the market needs. The research deals with the impact of competitive advantage as a pertinent variable in enhancing marketing performance in Indonesian MSMEs businesses. In this study, continuous competitive advantage is a focal idea to keep up with today’s disruptive market in the digital era. This study examines how market orientation and entrepreneurial orientation influence marketing performance through competitive advantage in MSMEs businesses in Indonesia. The study uses path analysis and data collection obtained by using a sample from the MSME business community. The results show that market orientation and entrepreneurial orientation have a positive and significant effect on marketing performance, and competitive advantage can mediate it. For MSME, it is hoped that it can increase response to competitors' actions, open-mindedness, be proactive in responding to market opportunities, and differentiation strategies.
Examining Rumor Dissemination and Information Equivocality in Social Media Behavior Angga Pandu Wijaya; Widya Prananta; Bogy Febriatmoko
ETTISAL : Journal of Communication Vol. 8 No. 1 (2023): ETTISAL : Journal of Communication
Publisher : Universitas Darussalam Gontor collaboration with ISKI (Ikatan Sarjana Ilmu Komunikasi Indo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21111/ejoc.v8i1.9445

Abstract

This research aims to analyze the impact of rumor dissemination and information equivocality on discontinuance behavior when influencers face negative rumors. As an influencer's follower count decreases, their credibility weakens, thereby reducing the effectiveness of product representation through brand ambassadors. The study adopted a quantitative approach with a purposive sampling criteria, comprising a total sample size of 191 participants. The test results indicate that rumor dissemination does not significantly affect social media fatigue, while information equivocality does influence it. Additionally, the study demonstrates a positive association between rumor dissemination, information equivocality, and discontinuance behavior. Social media fatigue does not mediate the effect of rumor dissemination on discontinuance behavior; however, information equivocality partially mediates this relationship. The study highlights the relevance of the agenda-setting theory when influencers face negative rumors and information equivocality. In conclusion, negative rumors contribute to a decrease in followers due to rumor dissemination and information equivocality on social media.
PERAN KEADILAN PROSEDURAL DAN KEADILAN ANTAR PRIBADI DALAM MENENTUKAN KEBERHASILAN DAN KEPUASAN PENANGANAN KOMPLAIN Angga Pandu Wijaya; Widya Prananta; Made Virma Permana
Jurnal Bisnis Terapan Vol. 7 No. 1 (2023): Jurnal Bisnis Terapan
Publisher : Politeknik Ubaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jbt.v7i1.5335

Abstract

Service companies often face complaints due to the challenges of providing standardized services. Unlike manufacturers that produce standardized products using machines, service companies are more susceptible to consumer complaints. Procedural justice and interpersonal justice are factors that determine the success rate of complaint handling. This study aims to examine the impact of procedural justice and interpersonal justice on complaint satisfaction through complaint handling. The study adopted a quantitative approach and involved a sample of 181 respondents, specifically consumers who have filed complaints with service companies. The test results demonstrate that both procedural justice and interpersonal justice significantly influence the effectiveness of complaint handling. The research also confirms that complaint satisfaction is influenced by both procedural justice and interpersonal justice. The study's findings indicate that successful complaint handling partially mediates the relationship between procedural justice, interpersonal justice, and complaint satisfaction. This research underscores the importance of procedural justice and interpersonal justice for service companies. They should prioritize complaint handling to establish customer loyalty and prevent negative word-of-mouth.
Customer Switching Intention: The Integrated Framework of Disconfirmation Theory Widya Prananta; Vitradesie Noekent; Angga Pandu Wijaya; Bayu Bagas Hapsoro
Media Ekonomi dan Manajemen Vol 38, No 2 (2023): July 2023
Publisher : Fakultas Ekonomika dan Bisnis UNTAG Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/mem.v38i2.3772

Abstract

Due to growing competition, customer retention has become a big problem in many service companies. Within a conceptual model for consumer switching intention, this article examines the influence of customer experience, customer satisfaction, and switching intention to green products, all of which are controlled by online information. Even though scholars have researched consumer switching intentions and the elements that influence them, the complex structural processes that minimize the chance of switching intentions in higher education institutions have remained unstudied. This paper addresses the role of customer experience and customer satisfaction to switching intentions moderated by online information. Data is collected through a questionnaire survey. This study employs purposive sampling to obtain respondents (n = 135), with the criteria, students at Universitas Negeri Semarang, a Conservatory University, who wish to switch to green products. Empirical findings support the proposed model and hypotheses, demonstrating that (1) customer satisfaction is negatively related to switching intention, and (2) The online information factor further strengthens the relationship between customer satisfaction and switching intention. The findings of this study provide a unified understanding of the structural relationships that contribute to increased green switching intention to the development of disconfirmation theories in the higher-education context. Implementing a green campus within Universitas Negeri Semarang, campus communities are encouraged to switch to environmentally friendly products to support green campus policies.
Factors for enhancing OCB (Organizational Citizenship Behavior) Retno Sri Purwanti; S. . Martono; Vini Wiratno Putri; Angga Pandu Wijaya
Al Tijarah Vol. 6 No. 3 (2020): Special Issue Seminar Nasional Manajemen & MADIC 6, 2020
Publisher : University of Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21111/tijarah.v6i3.5606

Abstract

The aim of this study was to examine the effect of work overload and resilience on organizational citizenship behavior through organizational commitment as a mediating variable. The population in this study were education staff of Universitas Negeri Semarang, the number is 774. The sampling technique used in this study was proportionate random sampling technique with a sample of 135 employees. Methods of data collection using questionnaires, observations, interviews, and literature. Methods of data analysis using descriptive statistical tests and SmartPLS 3.0 software. The results showed that work overload had no significant effect on organizational commitment and OCB. Resilience has a significant effect on organizational commitment and OCB. Organizational commitment also has a significant influence on OCB. Meanwhile, organizational commitment has no significant effect in mediating the relationship of work overload on OCB. Then organizational commitment has a significant effect in mediating the relationship of resilience on OCB. The theoretical suggestion for further research is to be able to expand the sample, such as for employees of profit-oriented manufacturing companies. Then practical advice for employees and universities in order to interpret OCB as positive behavior and encourage the implementation of OCB in the workplace to increase organizational effectiveness.
Can Green Market Orientation Improve MSME Marketing Performance Through Organizational Ambidexterity? Bogy Febriatmoko; Widya Prananta; Angga Pandu Wijaya
JURNAL DINAMIKA MANAJEMEN DAN BISNIS Vol 6 No 2 (2023): Jurnal Dinamika Manajemen dan Bisnis
Publisher : LPPM Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JDMB.06.2.7

Abstract

There are environmental issues in many nations, including Indonesia. The preservation of the environment must continue to be the focus of sustainable national development. Small, micro, and medium-sized enterprises (MSMEs) are among the commercial entities that play a significant role in national growth. This study's main objective is to ascertain how innovation capacity and a green market orientation affect MSMEs' marketing success. 117 MSMEs in the city of Semarang make up the study's sample. The process involves using Smart PLS to analyze both the outer and inner models together with any intervening factors. Organizational Ambidexterity, Green Market Orientation, Innovation Capability, and Marketing Performance are the variables used in this study. The findings of this study indicate that Organizational Ambidexterity, Green Market Orientation, and Innovation Capability are all variables that have an impact on Marketing Performance. Organizational Ambidexterity also has an impact on Marketing Performance to a lesser extent. Then simultaneously show that Green Market Orientation and Innovation capability affect Marketing Performance through Organizational Ambidexterity. Only Innovation Capability on Marketing Performance has no effect. The novelty in this study is an environmental issue that is associated with marketing performance.
PENGUATAN JEJARING LULUSAN PROGRAM STUDI DOKTOR MANAJEMEN KEPENDIDIKAN UNIVERSITAS NEGERI SEMARANG Suwito Eko Pramono; Arief Yulianto; Angga Pandu Wijaya
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Vol 7, No 3 (2023): September
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jpmb.v7i3.17255

Abstract

ABSTRAKPengabdian ini bertujuan untuk menjelaskan dan menganalisis pelaksanaan pengabdian kepada masyarakat yang dilakukan dalam konteks peningkatan keterlibatan dan penguatan jejaring lulusan dalam program studi di sebuah perguruan tinggi. Jejaring lulusan saat ini seolah tidak banyak dilibatkan dalam pengelolaan program studi karena dianggap berada di luar organisasi Pendidikan. Disisi yang lain, peran lulusan yang telah berada di indutri/dunia kerja dalam memberikan dukungan, saran, dan penguatan kepada program studi sangat signifikan. Terlebih, kesesuaian antara kurikulum program studi, kompetensi lulusan, dan harapan industri/dunia kerja seharusnya selaras. Selain itu, pengabdian ini bertujuan untuk memperkuat hubungan antara perguruan tinggi dan alumni. Metode yang digunakan dalam pengabdian ini adalah Focus Group Discussion (FGD) dengan melibatkan alumni yang telah lulus dari program studi doktor manajemen kependidikan Universitas Negeri Semarang. FGD digunakan untuk mendapatkan masukan, umpan balik, dan pandangan dari alumni terkait dengan peran sebagai bagian dari jejaring lulusan, serta harapan terhadap program studi. Hasil pengabdian menunjukkan bahwa pelaksanaan FGD telah menciptakan interaksi yang aktif antara alumni dan program studi. Alumni memberikan masukan yang berharga terkait dengan kebutuhan industri, perkembangan karier, serta perbaikan dan pengembangan program studi. Masukan dari alumni memungkinkan perguruan tinggi untuk menyesuaikan kurikulum, menambahkan program pengembangan karier, serta meningkatkan kualitas pengajaran. Dalam jangka panjang, pengabdian ini juga berpotensi memperkuat jejaring lulusan dan meningkatkan keterlibatan dalam mendukung akreditasi program studi. Kata kunci: jejaring lulusan; program studi; FGD; akreditasi. ABSTRACTThis community service aims to explain and analyze the implementation of community engagement within the context of enhancing involvement and strengthening the alumni network within a college's study program. Additionally, this initiative seeks to reinforce the relationship between the college and its alumni. The method employed in this endeavor is Focus Group Discussion (FGD), which involves alumni who have graduated from the doctoral program in educational management at Universitas Negeri Semarang. FGD is employed to gather input, feedback, and perspectives from alumni regarding their roles within the alumni network, as well as their expectations for the study program. The results of this initiative indicate that the implementation of FGD has facilitated active interaction between alumni and the study program. Alumni have provided valuable insights concerning industry needs, career development, as well as enhancements and advancements in the study program. Input from alumni enables the college to adapt the curriculum, add career development programs, and enhance teaching quality. In the long run, this dedication also holds the potential to strengthen the alumni network and increase involvement in supporting the accreditation of the study program. Keywords: alumni network; study program; FGD; accreditation.
Does Internet Information Enhance the Intention to Switch? Evidence Shifting to Eco-Friendly Products Angga Pandu Wijaya; Widya Prananta; Bogy Febriatmoko
Jurnal Organisasi dan Manajemen Vol. 19 No. 2 (2023)
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jom.v19i2.4603.2023

Abstract

Purpose – The research aims to explore the impact of user experience and satisfaction on switching intentions, addressing the challenge of user retention amid growing competition. Despite this, a gap exists in understanding the role of internet information, necessitating further investigation.  Methodology – The study utilizes a quantitative, causal research approach with a questionnaire survey involving 151 respondents selected through purposive sampling. Structural Equation Modeling (SEM) is employed for data analysis. Findings – The study reveals that positive user experience encourages product switching, while user satisfaction has a negative effect with the intention to switch. Additionally, internet information moderates the impact of user satisfaction, offering insights into users' product-switching tendencies. Satisfied users are more likely to exhibit loyalty. Originality – The research explores the environmentally aware younger generation's reliance on the internet for information exchange and presents results on consumer behavior with alternative eco-friendly products.
ANALISIS PERILAKU PEMBELIAN PROPERTI DI INDONESIA PADA TAHUN 1990-1996 Wijaya, Angga Pandu; Wibowo, Rizky Tri
PESAGI (Jurnal Pendidikan dan Penelitian Sejarah) Vol 12, No 1 (2024): PESAGI (Jurnal Pendidikan dan Penelitian Sejarah)
Publisher : FKIP UNIVERSITAS LAMPUNG

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pada era 1990-1996 merupakan puncak ekonomi di Indonesia ditandai dengan pertumbuhan ekonomi yang konsisten, kestabilan nilai tukar, dan politik. Kestabilan ekonomi memberikan pengaruh pada perilaku konsumen dalam membeli properti. Masih terbatasnya kajian sejarah yang membahas tentang perilaku pembelian properti, khususnya apartemen, di Indonesia mendorong urgensi riset. Penelitian ini bertujuan untuk menelusuri dan menganalisis tentang faktor-faktor yang mendorong motivasi kosnumen untuk membeli properti pada era 1990-1996. Penelitian ini mempergunakan pendekatan sejarah dengan tahapan heuristik, kritik sumber, interpretasi, dan historiografi. Sumber data penelitian adalah majalah PROPERTI terbitan tahun 1990-1996. Hasil penelitian menujukkan bahwa peningkatan dan kestabilan perekonomian berkaitan erat dengan jumlah penawaran apartemen, terutama pada kota besar seperti Jakarta. Jumlah penawaran unit apartemen yang melonjak 23 kali hanya dalam waktu lima tahun, yaitu dari tahun 1990/1991 hingga 1996, menandakan pembangunan yang pesat, khususnya di Jakarta. Hasil penelitian turut mengidentifikasi bahwa terdapat empat faktor yang mendorong pembelian properti apartemen, yaitu fasilitas yang lengkap, lokasi dekat dengan kantor, harga yang cenderung lebih terjangkau dibandingkan dengan rumah tapak (landed house), serta motif investasi.
Penguatan Literasi Keuangan Bagi Guru di Kota Semarang Yulianto, Arief; Pramono, Suwito Eko; Wijaya, Angga Pandu
ABDIMASKU : JURNAL PENGABDIAN MASYARAKAT Vol 7, No 3 (2024): SEPTEMBER 2024
Publisher : LPPM UNIVERSITAS DIAN NUSWANTORO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62411/ja.v7i3.2538

Abstract

Literasi keuangan merupakan aspek penting dalam kehidupan masyarakat modern, memainkan peran krusial dalam pengelolaan keuangan dan investasi yang optimal. Namun, di Indonesia, tingkat literasi keuangan masih perlu ditingkatkan untuk memperkuat pemahaman yang memadai untuk mengambil keputusan finansial. Guru merupakan pengajar yang menjadi segmen untuk memperkuat literasi keuangan, agar dapat diintegrasikan dalam proses pembelajaran. Metode pengabdian yang dipergunakan terdiri atas penyampaian materi, diskusi interaktif, dan studi kasus. Kegiatan ini diselenggarakan dengan melibatkan 76 guru di Kota Semarang sebagai peserta. Kegiatan pengabdian berisi pemahaman atas profil risiko dan instrumen investasi yang sesuai dengan tujuan keuangan. Hasil dari pengabdian ini adalah peningkatan pemahaman dan keterampilan peserta dalam mengelola keuangan dan membuat keputusan investasi yang tepat. Peserta mampu mengidentifikasi jenis-jenis investasi yang sesuai dengan profil risiko masing-masing.
Co-Authors Agung Yuniarinto Agung Yuniarinto Airyq, Irnin Miladdyan Anggraeni, Liza Dwi Annisa, Intan Tri Arief Yulianto Arief Yulianto Aufaa Afiffah Ainii Bayu Bagas Hapsoro Bayu Wiratama, Bayu Bogy Febriatmoko Bogy Febriatmoko Bogy Febriatmoko Dewi, Rara Hayu Noro Karti Sari Djoko Widodo Edy Suryanto Eko Handoyo Endang Sutrasmawati Erisa Aprilia Wicaksari Hadibrata, Damar Buana Heru Dwi Prasetya Ida Nur Aeni Intan Tri Annisa Ismail, Norain Istanti, Fredianaika Kamilia, Nurul Kris Brantas Abiprayu, Kris Brantas Made Virma Permana Made Virma Permana Maulida, Syaefa Habsyah Nur Maulida, Syakila Murtadlo, Muhammad Nukha Nasrun Nasrun Nina Oktarina NINING WAHYUNINGSIH Nurdian Susilowati Permana, Dian Fithra Plangsorn, Boonrat Prananta, Widya Prasetyo, Ega Prihandono, Dorojatun Puspita, Amanda Dewi Putit, Lennora Rawi, Fauziana Fauzi @ Mat Retno Sri Purwanti Rini Setyo Witiastuti S. . Martono Slamet Lestari Soleha, Euis Sulistyawati Sulistyawati Susmy Lianingsih Sutrasmawati, R.R. Endang Suwito Eko Pramono Umi Salamah Uswatun Hasanah Vini Wiratno Putri Vitradesie Noekent, Vitradesie Wahyono Wahyono Wibowo, Rizky Tri Widya Prananta Widya Prananta