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Zalkha Soraya
Universitas Muhammadiyah Makassar
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Journal : Income Journal of Economics Development

 1 
The Influence of Service Quality on Patient Satisfaction at Community Health Centers Salomekko, Bone Regency Milanda Hafid; Moh. Haris Pasigai; Zalkha Soraya
Income Journal Of Economics Development Vol. 4 No. 2 (2024): Juli 2024
Publisher : Pustaka Digital Indonesia

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Abstract

This study aims to determine the effect of service quality on patient satisfaction at the Salomekko Health Center, Bone Regency. This study uses a quantitative approach. The subjects of this study were patients who came for treatment at the Salomekko Health Center, Bone Regency, and a sample of 50 people was taken. The data collection method used a questionnaire. The data analysis technique used is Simple Linear Regression Analysis using statistical calculations through the Statistical Package for the Social Science (SPSS) application. The results showed that Service Quality (X) had a positive and significant effect on Patient Satisfaction (Y), as seen from the results of t count> t table ((2.332.>1.676) and a significant value = 0.24 <0.05. This finding indicates that improving service quality at Salomekko Health Center is directly correlated with increasing patient satisfaction. The implications of this study emphasize the importance of continuous efforts in improving service quality in primary health facilities such as puskesmas. Improvements in aspects such as reliability, responsiveness, assurance, empathy, and physical evidence of service can significantly contribute to increased patient satisfaction. In addition, the results of this study can serve as a reference for the management of Puskesmas Salomekko and other health agencies in designing strategies to improve service quality that are more effective and oriented to patient needs.
Co-Authors A. Ade Wahyudi Asdar A. Nur Fitrianti Adiningrat, Andi Arifwangsa Adiningrat, Andi Arifwangsa Alamsjah Alamsjah SE Alfisah Rusdian Amanda Pattapari Ambo Uleng Amir , Amir Amril Andayaningsih, Sri Andi Rahmawati Datu ARDIANSYAH ARDIANSYAH Armayanti Armayanti Ayu, Nabila Azizah Burhanuddin Burhanuddin Chadijah, Andi Della Puspita Sari Dwiyanti, Friska Eko Budi Satoto Fadila S, Nurjannah Fattah , Sulaeman Handriani Handriani Harfa, Muhammad Fadil Herman Callo Hilmi Hambali Hurul Aini Dzulqaidah Intan Intan Irwan Abdullah Irwan Irwan J, Jusriadi Jam’an, Andi Karmila Karmila Khairul Ihsan, Khairul Khairunna Istiqamah Halim ldra Wahyuni Liya Saputri M. Nur R M. Yusuf Alfian Rendra Anggoro Magfirahtun Tristiawati Rusli MAGHFIRAH Maharani, Astrid Marhumi, Sitti Milanda Hafid Moh Aris Pasigai Moh Rizki Mahda Putra Moh. Aris Pasigai Moh. Haris Pasigai Muahmmad Akib Muh Fahmi Fatha Muh. Syarif Ahmad Muhammad Akib Muhammad Syachwal Zhalihin Murniati Muslim Nursalam Akhmad Mutmainnah Yasir Nasher, Tasya Fathiah Nasrullah Nasrullah Nasrullah Nasrullah Nasrullah Nooh, Samuel Andri Novi Puji Lestari Nurannisa Nurannisa Nurfatimah, Ghelvira Nurinaya Nurlina; M. Yusuf Alfian Rendra Anggoro Nursaid Nusul Fikran Pasigai, Moh Aris Putri Radnin, Nur Uyuna Rahman, Farida Rahmansyah Rahmansyah Ramadhan, Ibnu Shabur Ranti Ranti Rini Sulistiyanti Risfayanti Rustam Risma Risma Rosdiayanti Rosdiayanti Ruliaty Ruliaty, Ruliaty Rusni Hasni Sarifuddin Sherry Adelia Simpajo, Nurul Mumtazah Siti Aisyah Sitti Nurbaya Sri Haryani Sulaiman, Syarifuddin Sultan, Annisa Sulviani Syarthini Indrayani Syarthini Indrayani Andi Chadijah Wa Ode Rayyani Wahyu Anugrah Warda Warda Widjayanti, Fefi Nurdiana Winahyu, Pawestri Yati Heryati