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All Journal AL ISHLAH Jurnal Pendidikan Risâlah, Jurnal Pendidikan dan Studi Islam Muaddib : Studi Kependidikan dan Keislaman al-Afkar, Journal For Islamic Studies Nazhruna: Jurnal Pendidikan Islam Jurnal At-Tarbiyat (Jurnal Pendidikan Islam) Al-Mada: Jurnal Agama, Sosial, dan Budaya FIKROH: JURNAL PEMIKIRAN DAN PENDIDIKAN ISLAM Journal of Applied Engineering and Technological Science (JAETS) ZAHRA: Research and Tought Elementary School of Islam Journal International Journal of Educational Research and Social Sciences (IJERSC) Urwatul Wutsqo : Jurnal Studi Kependidikan dan Keislaman Tafkir: Interdisciplinary Journal of Islamic Education Munaddhomah: Jurnal Manajemen Pendidikan Islam Attadrib: Jurnal Pendidikan Guru Madrasah Ibtidaiyah An Nafah: Jurnal Pengabdian Masyarakat Jurnal Pendidikan Islam Jurnal Manajemen Pendidikan Islam IIJSE ZAHRA: Research and Tought Elementary School of Islam Journal Majapahit Journal of Islamic Finance and Management Journal of Humanities and Social Studies Majapahit Journal of Islamic Finance dan Management Ngaos: Jurnal Pendidikan dan Pembelajaran Attadrib: Jurnal Pendidikan Guru Madrasah Ibtidaiyah Indonesian Journal of Humanities and Social Sciences
Ari Kartiko
Universitas Pesantren KH. Abdul Chalim Mojokerto, Indonesia
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Journal : Majapahit Journal of Islamic Finance dan Management

 1 
The Influence of Quality of Services and Infrastructures on Inpatient Satisfaction Nunti Sibuea; Bobby Indra Prayoga; Ari Kartiko; Arsyawina Arsyawina
Majapahit Journal of Islamic Finance and Management Vol. 1 No. 2 (2021): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v1i2.11

Abstract

This research was conducted at the Mother and Child Hospital “Fatimah” Lamongan with a scope of marketing which consists of service quality variables (X1), Infrastructure (X2) and patient satisfaction (Y). The study uses quantitative method. The population is the inpatients of the Mother and Child Hospital “Fatimah” Lamongan which will then be selected as the research sample. The data collection technique used a questionnaire and the sampling technique used probability sampling, with a random sampling technique and 98 patients were selected as samples. It uses primary data obtained directly from the respondents. The data obtained have tested the validity and reliability using SPSS software. The analysis of hypothesis testing used multiple linear regression analysis techniques and the results obtained that the quality of services and infrastructure have a significant effect on patient satisfaction inpatient care at the “Fatimah” Lamongan Mother and Child Hospital, while the variable infrastructure has a dominant influence on inpatient satisfaction.
Co-Authors Abd. Hadi Rohmani Abdul Qodir Djaelani Abdussyukur Abdussyukur Achmad Agus Priyono Achmad Naufal Irsyadi Adi Wijayanto Ahmad Karim Ainun Nisai Anuha Akhmad Karim Akhmad Sirojuddin, Akhmad Ali Mukti Tanjung Alwi F ahruzi Nasution Angga Arjunes Anita Kusumaningrum Anita Kusumaningrum Arsyawina Arsyawina Arsyawina Barham Siregar Bobby Indra Prayoga Boby Indra Prayoga Budi Siregar Daulay, Dicky Edwar Defi Dachlian Nurdiana Defi Dachlian Nurudiana Desi Rahmadani Dewi Masitah Dewi Masitah Dian Saputra Edy Kurniwan Ella Mayasari Enita Rosmika Fahlulia Rahma Shofiana Ferdinand Salomo Leuwol Freddrick Tiagita Putra Freddrick Tiagita Putra Baeha Waruwu Guntur Arie Wibowo Heriyono Heriyono Ika Dewi Kumalasari Imriani Idrus Imron Fauzi Ismail Antu jaya Roza Azzukhrufi Jolanda Dessye Parinussa Khus Amirullah Lia Nur Atiqoh Bela Dina Lisda Van Gobel Mar'atul Azizah Mauhibur Rokhman Merlyn Rutumalessy Muhammad Anas Ma`arif Muhammad Arifin Muhammad Arifin Muhammad Husnur Rofiq Muhammad Huusnur Rofiq Muhammad Mujtaba Mitra Zuana Muhammad Nur Hakim Nafiul Huda Nahroji Nahroji Nanda Saputra Nanda Saputra Nasar, Ismail Nasehatus Solehah Nofika Ria Nur Farida Nugroho Susanto Nunti Sibuea Nur Asni Gani Nurul Kusuma Dewi Purwo Haryono Rezki Nurma Fitriah Rosanna Wulandari Rudolf Chrysoekamto Saraswati, Ety Silviana Nur Faizah Siti Kori’ah Siti Nurida Sri Rahayu Susanto Susanto Suyitno Suyitno Suyitno Suyitno Syamsul Arifin Tri Adi Muslimin Tri Mulyono Budi Hartanto Tukiyo Tukiyo Umin Kango Vierna Nurihza Salsabila Yaredi Waruwu Yudiyanto Tri Kurniawan Yuli Dwi Prastika Zahrotul Azkiyah Zamawi, Baharudin Zamawi Zarkasyi Zarkasyi