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Ernest Grace
Management Department, Sekolah Tinggi Ilmu Ekonomi Sultan Agung
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Harga dan Kualitas Pelayanan Serta Pengaruhnya Terhadap Kepuasan Pelanggan Grace, Ernest; Onita Sari Sinaga; Silalahi, Marto; Ambarita, Marthin Hutler; Simatupang, Sudung
Poltanesa Vol 23 No 1 (2022): Juni 2022
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v23i1.931

Abstract

Kepuasan pelanggan merupakan faktor penting dalam kehidupan suatu bisnis, dan kepuasan tersebut dapat dipengaruhi oleh harga dan kualitas pelayanan. Tujuan dari penelitian ini untuk mengetahui pengaruh harga dan kualitas pelayanan terhadap kepuasan pelanggan. Hasil penelitian ditemukan bahwa seluruh variabel dinyatakan valid dan reliabel. Variabel harga memiliki pengaruh positif dan signifikan secara parsial terhadap kepuasan pelanggan, kualitas pelayanan memiliki pengaruh positif dan signifikan secara parsial terhadap kepuasan pelanggan. Secara simultan bahwa harga dan kualitas pelayanan memiliki pengaruh positifdan signifikan terhadap kepuasan pelanggan. Kualitas pelayanan merupakan faktor yang paling dominan dibandingkan harga dalam mempengaruhi kepuasan pelanggan. Dengan harga yang baik dan kualitas pelayanan yang baik maka akan meningkatkan kepuasan pelanggan.
PENGARUH STRUKTUR MODAL DAN PROFITABILITAS TERHADAP NILAI PERUSAHAAN PADA PERUSAHAAN SUB SEKTOR PLASTIK DAN KEMASAN YANG TERDAFTAR DI BURSA EFEK INDONESIA Grace, Ernest; Nainggolan, Christine Dewi; Manurung, Sepbeariska
Prosiding Seminar Nasional Manajemen, Ekonomi dan Akuntansi Vol. 5 No. 1 (2020): PROSIDING SEMINAR NASIONAL MANAJEMEN, EKONOMI DAN AKUNTANSI 2020
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to determine the influence of profitability on firm value and profitability on firm value in plastic and packaging Sub Sector Companies Listed on The Indonesia Stock Exchange. The type of data research is secondary data and sampling method that used is purposive sampling. Data collection by observation and documentation. The analysis technique use descriptive qualitative and quantitative. The research results show that capital structure does not effect the firm value and profitability has possitive and significat effect on firm value. Simultaneously, capital structure and profitability are have positive and significant effect on firm value.
Co-Authors Acai Sudirman Ahmad Fakhri Hutauruk Andy Wijaya Anita Purba Ansen Godang Bt. Sitompul April Hampego Silitonga Aryanda Nugraha Viory Simatupang Astuti Butarbutar, Marisi Butarbutar, Novita Candra, Vivi Christine D. Nainggolan Christine Dewi Nainggolan Christine Loist Damanik, Olivia Darwin Lie Debi Eka Putri Debi Eka Putri Deby Rizki Amanda Lubis Dermawan Perangin Angin Dermawan Perangin-angin Desi Susanti Desi Susanti Dharma, Edy Dumaris, Atri Efendi Efendi Efendi, Efendi EKO HAMDANI Eliza Arshandy Elly Susanti Elly Susanti Erbin Chandra Fitria Halim Hendrick Sasimtan Putra Herman Herman Herman Herman Hutapea, Dewi Kristina Injen Pardamean Butar-Butar Jubi Jubi Jubi Jubi Jubi, Jubi Juli Antasari Br Sinaga Julyanthry Julyanthry Julyanthry, Julyanthry Junita Batubara, Junita Kevin Indajang Khairul Azwar Laurentia Brahmana Liper Siregar Liper Siregar Loist Abdi Putra Manurung, Sepbeariska Maria Sugiat Marpaung, Fenny Krisna Marthin Hutler Ambarita Marto Silalahi Melvin M. Simanjuntak Nainggolan, Christine Dewi Nelly Ervina Novelyn Sidabutar Novelyn Sidabutar Novelyne Sidabutar Onita Sari Sinaga Onita Sari Sinaga Raya Panjaitan Reni Shinta Dewi Ridwin Purba Riny, Riny Rizki Kurniawan Robert Tua Siregar Rosita Manawari Girsang Rosita Manawari Girsang Saragih, Sanju Febrio Sasimtan Putra, Hendrick SATRIYAS ILYAS Sherly Sherly Silalahi, Ignastius Simatupan, Sudung Simatupang, Evelina Simatupang, Sudung Simatupang, Sudung Sinaga, Onita Sari Sisca Sisca Sudung Simatupan Sudung Simatupang SUDUNG SIMATUPANG Sugeng Santoso Virda Natesya Vivi Candra Vivi Candra Welly, Yerisma Yansen Siahaan Yuni Rezki Hutasoit