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The Influence of Trust, Privacy, and Quality of Service on the Success of E-CRM through Customer Satisfaction in the Use of ShopeePay Nurjannah, Siti; Ningrum, Nonik Kusuma; Cahyani, Putri Dwi
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 5 (2024): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i5.2956

Abstract

This study examines the impact of Trust, Privacy, and Quality of Service on the success of the E-CRM system in fostering relationships with ShopeePay users, focusing on ShopeePay in Indonesia. ShopeePay are widely used in daily activities, and this research highlights customer satisfaction in their use. The study identifies three key variables Trust, Privacy, and Quality of Service that influence E-CRM success. Using a quantitative approach, 190 respondents were surveyed, and data was analyzed with IBM SPSS Statistics 25. Results show that Privacy and Quality of Service significantly affect customer satisfaction and the effectiveness of the E-CRM system in building relationships with ShopeePay users..
The Influence of Ad Appeal and Competitive Pricing on Purchase Decisions with Consumer Buying Interest As An Intervening Variable in Indomie Consumers Armada, Armada; Welsa, Henny; Ningrum, Nonik Kusuma
Eduvest - Journal of Universal Studies Vol. 5 No. 4 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i4.33282

Abstract

This research aims to find out how much influence Advertising Attractiveness (DTI), Competitive Prices (HK) and Consumer Purchase Interest (MBK) have on Purchasing Decisions (KP) for Indomie Products. The population used in this research is consumers who have accessed the Shopee application. The sample in this study was 100 respondents using the Non-Probability Sampling technique with a purposive sampling approach (sampling based on certain criteria, with the criteria being that respondents had purchased Indomie after seeing the advertisement. Data was taken using a questionnaire via Google Form, after the questionnaire results were collected then Data was tabulated using MS Excel and analyzed using SPSS version 29. The results of this research show that advertising attractiveness has an effect on consumer buying interest, competitive prices (HK) have a significant effect on consumer buying interest (MBK), consumer buying interest (MBK) has a positive and significant effect on purchasing decisions (KP) Influence of advertising attractiveness (DTI) on Purchasing Decisions (KP) through Consumer Purchase Intentions (MBK) as an accepted intervening variable. The influence of Competitive Prices on Purchasing Decisions (KP) through Consumer Purchase Interest (MBK) as an accepted intervening variable
PENGARUH EXPERTISE SALESPERSON, ADAPTIVE SELLING CAPABILITY, CUSTOMER TRUST, DAN SALESPERSON PERFORMANCE MEMPENGARUHI KEBERHASILAN CUSTOMER BONDING CAPABILITY DALAM MEMBANGUN PENJUALAN GUDEG MERCON BU PRIH DI YOGYAKARTA Sari, Eva Pradhita Arum; Udayana, IBN; Ningrum, Nonik Kusuma
Jurnal Manajemen Terapan dan Keuangan Vol. 14 No. 2 (2025): Jurnal Manajemen Terapan dan Keuangan
Publisher : Program Studi Manajemen Pemerintahan dan Keuangan Daerah Fakultas Ekonomi dan Bisnis Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jmk.v14i2.40599

Abstract

Peran tenaga penjualan semakin penting dalam kaitannya dengan peningkatan kinerja penjualan. Penjualan bisa meningkat jika didukung tenaga penjual yang handal, cerdas, dan pekerja keras. Untuk menciptakan tenaga penjual yang profesional, perusahaan perlu memberikan pembinaan, misalnya berupa pelatihan-pelatiahan praktis yang dapat menunjang pekerjaannya. Kemampuan untuk beradaptasi saat berinteraksi dengan pelanggan memainkan peran penting dalam kaitannya dengan peningkatan kinerja tenaga penjualan melalui minat beli pada konsumen Gudeg Mercon Bu Prih di Yogyakata. Penelitian ini menggunakan metode kuantitatif, dengan purposive sampling, sampel didalam penelitian ini berjumlah 200 responden. Teknik pengambilan data menggunakan kuesioner dan alat analisis dengan regeresi berganda. Hasil penelitian menunjukan bahwa kemampuan penjualan yang adaptif berpengaruh positif dan signifikan terhadap kinerja tenaga penjual, kepercayaan pelangga berpengaruh positif dan signifikan terhadap kemampuan mengikat pelanggan, kemampuan penjual yang adaptif berpengaruh positif dan signifikan terhadap kemampuan mengikat pelanggan, tenaga penjual berpengaruh positif dan signifikan terhadap kinerja penjual, kemampuan mengikat pelanggan berpengaruh positif dan signifikan terhadap kinerja penjual, kepercayaan pelanggan berpengaruh positif dan signifikan terhadap kinerja penjual.
PENGARUH E-TRUST DAN PRIVACY TERHADAP E-LOYALTY MELALUI E-SATISFACTION SEBAGAI VARIABEL INTERVENING (STUDI KASUS PENGGUNA TRAVELOKA DI YOGYAKARTA) Saputri, Valda Regina; Lukitaningsih, Ambar; Ningrum, Nonik Kusuma
Jurnal Manajemen Terapan dan Keuangan Vol. 14 No. 2 (2025): Jurnal Manajemen Terapan dan Keuangan
Publisher : Program Studi Manajemen Pemerintahan dan Keuangan Daerah Fakultas Ekonomi dan Bisnis Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jmk.v14i2.42500

Abstract

Penelitian ini bertujuan untuk mengetahui: pengaruh e-trust dan privacy terhadap e-loyalty melalui e-satisfaction sebagai variabel intervening pada pengguna Traveloka di Yogyakarta. Populasi penelitian yang belum diketahui ini dengan menggunakan sampel pengguna Traveloka di Yogyakarta sebanyak 112 responden menggunakan teknik purposive sampling. Metode yang digunakan dalam penelitian ini menggunakan metode kuantitatif. Teknik analisis data menggunakan statistik deskriptif, statistik iferensial, dan partial least square. Hasil penelitian menunjukan bahwa : 1) e-trust tidak berpengaruh positif dan signifikan terhadap e-loyalty. 2) privacy berpengaruh positif dan signifikan terhadap e-loyalty. 3) e-trust berpengaruh positif dan signifikan terhadap e-satisfaction. 4) privacy berpengaruh positif dan signifikan terhadap e-satisfaction. 5) e-satisfaction berpengaruh positif dan signifikan terhadap e-loyalty.
PERAN EMOTIONAL DAN FUNGTIONAL VALUE DALAM MENINGKATKAN CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION SEBAGAI VARIABEL INTERVENING PADA APLIKASI GOJEK Adzani, Inggil Satria; Lukitaningsih, Ambar; Ningrum, Nonik Kusuma
Jurnal Manajemen Terapan dan Keuangan Vol. 14 No. 2 (2025): Jurnal Manajemen Terapan dan Keuangan
Publisher : Program Studi Manajemen Pemerintahan dan Keuangan Daerah Fakultas Ekonomi dan Bisnis Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jmk.v14i2.46552

Abstract

Penelitian ini bertujuan untuk menguji pengaruh Emotional Value dan Functional Value terhadap Customer Loyalty dengan Customer Satisfaction sebagai variabel intervening pada pengguna aplikasi Gojek. Penelitian dilakukan di Yogyakarta dengan melibatkan 120 responden yang merupakan pengguna aktif Gojek dan telah melakukan transaksi minimal satu kali dalam tiga bulan terakhir. Pemilihan responden didasarkan pada kriteria usia minimal 17 tahun dan pemahaman terhadap layanan Gojek. Data dianalisis menggunakan SPSS untuk menguji hubungan-hubungan antar variabel. Hasil penelitian menunjukkan bahwa Functional Value dan Customer Satisfaction berpengaruh positif dan signifikan terhadap Customer Loyalty, sedangkan Emotional Value hanya berpengaruh signifikan secara langsung terhadap Customer Loyalty, namun tidak terhadap Customer Satisfaction. Temuan ini menegaskan bahwa persepsi nilai fungsional dan kepuasan pelanggan memainkan peran penting dalam membentuk loyalitas pelanggan terhadap layanan Gojek.
Enhancing Economic Participation through Technology: A Modified TAM Study on BIONS at the Investment Gallery Hutami, Lusia Tria Hatmanti; Pratama, Yhoga Heru; Kusuma, Nala Tri; Ningrum, Nonik Kusuma; Kasidi, Davet
International Journal of Economics Development Research (IJEDR) Vol. 6 No. 4 (2025): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v6i4.8096

Abstract

The development of digital technology has brought significant changes in various aspects of life, including in the investment sector. One of the widely used investment applications in Indonesia is BIONS (BNI Sekuritas Innovative Trading System), developed by BNI Sekuritas. This study aims to analyze how Perceived Ease of Use, Perceived Usefulness, and Perceived Enjoyment affect Actual Usage in BIONS applications with Intention to Use as a mediating variable. The model developed in this study uses TAM modification by adding the perceived enjoyment variable. The distribution of this questionnaire is aimed at users who use the BIONS application at the Investment Gallery in Yogyakarta, Indonesia. The researcher used a purposive sampling method with a total of 100 respondents. The results showed that Perceived Ease of Use, Perceived Enjoyment, and Intention to Use had a significant effect on actual usage, while perceived usefulness had not affect significantly.
THE EFFECT OF ATTITUDE HOMOPHILY AND PHYSICAL ATTRACTIVENESS ON PURCHASE INTENTION MEDIATED BY TRUSTWORTHINESS (A STUDY ON YOUTUBE INFUENCER TASYA FARASYA) Gasebala, Fiania; Putri Dwi Cahyani; Nonik Kusuma Ningrum
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 3 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i3.3070

Abstract

This study aims to analyze whether the attitude homophily and physical attractiveness influencers affect the purchase intention of beauty products on YouTube, which is mediated by trustworthiness on beauty influencer Tasya Farasya. This research uses quantitative methods with the sampling technique in this study is non-probability sampling with purposive sampling method. The population in this study were active users of YouTube social media to view content on beauty products, while the research sample was people who had watched Tasya Farasya videos on YouTube with as many as 140 respondents. The results of this study indicate that attitude homophily has a positive and significant effect on trustworthiness, physical attractiveness has a positive and significant effect on trustworthiness, attitude homophily has no effect on purchase intention, physical attractiveness has a positive and significant effect on purchase intention, and trustworthiness has a positive and significant effect on purchase intention.
PENGARUH PERCEIVED USEFULNESS DAN PERCEIVED EASE OF USE TERHADAP INTENTION TO USE DENGAN ATTITUDE SEBAGAI VARIABEL INTERVENING (Studi Kasus E-Wallet Di Yogyakarta) Rosiana Al Sabaah; Heny Welsa; Nonik Kusuma Ningrum
OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi Vol 9 No 2 (2025): OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the effect of Perceived Usefulness, Perceived Ease Of Use, and Attitude, which affects Intention To Use using the Technology Acceptance Mode (TAM) theory. The trend of using E-Wallet as a transaction tool attracts people to use it in their daily transaction activities . In Indonesia, there are many E-Wallet applications, for example such as OVO, Gopay, and Shopeepay, as well as others. This research will discuss customer interest in using E-Wallet. This study uses a type of quantitative research by selecting 170 respondents as research subjects. The results showed that the Perceived Usefulness variable has a positive influence on Attitudude and Intention To Use while Perceived Ease Of Use has a positive effect on Attitude, but Perceived Ease Of Use has no influence on Intention To Use
ANALISIS PENGARUH KUALITAS PELAYANAN DAN INOVASI PRODUK TERHADAP KEPUASAN KONSUMEN DENGAN KEPERCAYAAN SEBAGAI VARIABEL INTERVENING (STUDI KASUS LAYANAN JASA KIANO DECORATION) Liando, Irwan; Ambar Lukitaningsih; Nonik Kusuma Ningrum
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 8 (2025): JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM)
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i8.6213

Abstract

The purpose of this study is to determine the effect of service quality and product innovation on customer satisfaction and its indirect effect on customer trust, which acts as a mediator for Kiano Decoration service customers. The method used in this study is quantitative. Primary data were obtained from a questionnaire with 60 respondents and non-probability sampling using the Slovin formula. To test data quality, the researcher used validity and reliability tests. Data analysis was conducted using classical assumption tests, multiple linear regression, hypothesis testing, and Sobel tests. Based on the results of the study, it was found that service quality has a positive and significant influence on customer satisfaction with the service, product innovation does not have a positive and significant influence on customer satisfaction, service quality has a positive and significant influence on consumer trust, product innovation has a positive and significant influence on consumer trust, and consumer trust does not have a positive and significant influence on customer satisfaction.
KEBERLANJUTAN LINGKUNGAN DAN PEMBERDAYAAN MASYARAKAT MELALUI PENGHIJAUAN DI DESA SENGONKEREP Hidayat, Riskin; Fadhilah, Muinah; Riskin Hidayat; Ningrum, Nonik Kusuma; Septyarini, Epsilandri; Hutami, Lusia Tria Hatmanti; Cahya, Agus Dwi; Setiawan, Eko Agus; Larasati, Adelia Ayu
Aspirasi Masyarakat Vol 2 No 1 (2025): Maret
Publisher : ICON Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71154/7a9q6b88

Abstract

The community service program in Sengonkerep Village, Gedangsari District, Gunung Kidul Regency, aims to rehabilitate critical land and empower the community through participatory-based reforestation. The community service team, apart from the Sarjanawiyata Tamansiswa University academic community, also involved foreign campuses: Thepsatri Rajabhat University (TRU) Thailand, Emilio Aguinaldo College (EAC) Philippines and Dong Nai Technology University (DNTU) Vietnam. This activity involves the community in every stage, from preparation, counseling, training, to tree planting. A total of 1,200 trees consisting of sengon (500 trees), jackfruit (100 trees), soursop (100 trees), and munggur (500 trees) were planted in critical areas prone to erosion. This program aims to reduce erosion, improve soil quality, and increase water retention. In addition, the training provided to the community has improved their knowledge and skills in tree planting and maintenance. The evaluation results indicate a significant increase in the community's knowledge regarding reforestation techniques and environmental sustainability. This program has provided positive ecological and socio-economic impacts, with the hope of improving the environmental quality and the community's income in the long term.
Co-Authors Adzani, Inggil Satria Agus Dwi Cahya Ahmad Algi Saputra Akbar, Arif Maulana Alfiatul Maulida Ambar Lukitaningsih Andayani, Anisa Yuli Andriani, Ellyta Liska Armada, Armada Azie Aenun Nazib, M. Bernadetta Diansepti Maharani Bety Hanum Mahira Binti Abdul AZIZ, Nur Halimah Cepi Sopran Charindra, Funny Noer Cnosta, Cella David Setiawan Dimas Fajar Setiyanto Djawa, Getrudis Hendrina Maramba Erik Dian Pratama Farid Alif Muttaqin Febrihana Rahma Sulistyani Firmansah, Laila Nurul Gasebala, Fiania Hamdani Hatmanti, Lusia Tria Hendrian Rachmad Alif Viando Henny Welsa Henny Welsa Heny Welsa Herlina Nurul Sukmaningtyas Hutami, Lusia Tria Hatmanti IBN Udayana, IBN Ida Bagus Nyoman Udayana Ignatius Soni Kurniawan Ignatius Soni Kurniawan Ignatius Soni Kurniawan Imam, Herdin Imamah Intan Herdiana Larasati Ismi Rumiyati Jajuk Herawati Jamal Purwanto Jodi Safutra Kamarudin Othman Kasidi, Davet Kurniawati, Melinda kusuma, nala tri Larasati, Adelia Ayu Liando, Irwan Lukitaningsih , Ambar Lusia Tria Hatmanti Hutami M. Thomi Sirojudin Maharani, Bernadetta Diansepti Mahardhika, Chairul Dwi Marella Festirari Sasangka Mean, Paulus Migueli, Imer MuhammadHanafi, Muhammad Hanafi Muinah Fadhilah Muinah Fadhilah Muinah Fadhilah, Muinah Nadia Utami Nala Tri Kusuma Neneng Hardianti Nur Halimah Binti Abdul AZIZ Nur, Annisa Oktaviani, Ayuni Pamukti, Manghesti Wahyu Jati Perdana, Wahyu Goesty Perdana Perkasa, Duta Pramestyi Utami Pramestyi Utami Pratama, Yhoga Heru Pristin Prima Sari Putri Dwi Cahyani Putri Dwi Cahyani Putri Dwi Cahyani, Putri Dwi Putri Sundarinigsih Rabbani, Muhammad Zikry Ratih Kusumawardani Ratih Kusumawardhani Reza, Ceva Faza Rifandi Septianta Riskin Hidayat Rizkiya Mega Indriyani Ronaldo Ismail Abi Rosiana Al Sabaah Saputri, Valda Regina Sari, Eva Pradhita Arum Sella Saputri Sella Saputri Septia Lorensia Septyarini, Epsilandri Setiawan, Eko Agus Siti Nurjannah Sofyan Ilham Arohman Sopran, Cepi Sputra, Vito Rizaldi Yuda Susanto Susanto Susanto Susanto Susanto Susanto Utiyawa, Feba Carolla Orchida Virgian Tengara Jati Vivi Hastu Listyaningrum Welsa, Heny Widiastuti, Laras Prismafika Wulan Jayanti, Wulan You is Nur Wahyudi