Article Per Year (5 Year)
p-Index From 2021 - 2026
5.866
P-Index
This Author published in this journals
All Journal Jurnal Pendidikan Vokasi Jurnal Kesehatan Masyarakat Al Ishlah Jurnal Pendidikan Jurnal Berkala Kesehatan Jurnal Organisasi Dan Manajemen JURNAL PENDIDIKAN TAMBUSAI JETL (Journal Of Education, Teaching and Learning) Logista: Jurnal Ilmiah Pengabdian Kepada Masyarakat Jurnal Pendidikan dan Keluarga Didaktik : Jurnal Ilmiah PGSD STKIP Subang Jurnal Pendidikan Tata Boga dan Teknologi Jurnal Kajian Pariwisata dan Bisnis Perhotelan Ekasakti Jurnal Penelitian dan Pengabdian (EJPP) Journal of Food Engineering Journal of Scientech Research and Development SENTRI: Jurnal Riset Ilmiah Jurnal Sains Terapan Pariwisata Bharasumba Jurnal Multidispliner Journal of Global Research Education Jurnal Penelitian Pendidikan Indonesia Siber Journal of Advanced Multidisciplinary QAWIUN : Jurnal Penelitian dan Pengabdian Masyarakat Journal of Educational and Learning Studies
Kasmita Kasmita
Universitas Negeri Padang
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Physics Public Health Social Sciences Transportation Veterinary Other

Published : 51 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 51 Documents
Search

 2   3   4   5   6 
Uji Validitas dan Reliabilitas Instrumen Kualitas Layanan serta Pengaruhnya terhadap Kepuasan Konsumen UMKM Kuliner Abdul Luthfi; Elida; Anni Faridah; Kasmita
Jurnal Multidisipliner Bharasumba Vol 5 No 03 (2026): BHARASUMBA: Jurnal Multidisipliner
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/bharasumba.v5i03.2767

Abstract

Tight competition in the culinary MSME sector requires managers to optimize service quality to increase customer satisfaction. This study aims to test the validity of the questionnaire instrument through validity and reliability tests, and analyze the effect of service quality on customer satisfaction of Roti Koh Ahong in Padang City. A descriptive-associative quantitative method was applied by collecting primary data from 30 consumers through an accidental sampling technique. Data analysis using SPSS version 25 included Pearson validity test, Cronbach's Alpha reliability test, and simple linear regression. The test results showed that all instrument items were valid (r count> 0.361; p < 0.05) and highly reliable (Cronbach's Alpha = 0.960). Regression analysis confirmed that service quality had a positive and significant effect on customer satisfaction (F = 241.536; p = 0.000) with a contribution of 89.6% (R2 = 0.896). In conclusion, the developed questionnaire proved valid and reliable, making it worthy of being adopted for further research in the field of culinary service management.
Co-Authors Abdul Luthfi Ali Anis Amanda Ramadhani Safitri Ambiyar, Ambiyar Amelia Desri Junelti Andhini Azzahra Anni Faridah Anni Faridah Atikhah Riddhola Erdin Aulia Rahmat Charisma Nadya Putri Cici Andriani Clara - Nandytha Dedy Irfan Dely Azraeni Lubis Dian Harini Dikki Zulfikar Dini Faisal Dony Novaliendry Dora Papince Edo Yolanda Elida elida elida Endang Irhartini Ezi Anggraini Fadhilah Fadhilah Febri Ananda febrisa yosanti Feri Ferdian Filzah Abdul Hamdani Fitri Wulandari Gina Ilma Rizal Hafez Adrian Marsaa Helga Sri Wahyuni Hijriyantomi Suyuthie Humaira Hadi Ibrahim An-Nakha&#039;i AD Indah Muthia Ayuni Indria Rahmadani Lise Asnur Lucy Fridayati Mita Permata Sari Muhammad Furqan Nabila Tasrif Nadia Hendria Putri Novri Wahyuni Nurhasanah pasaribu pasaribu Puan Nabilla Putri Yulianda Walmi Putri Zahra Rahman Arifin, Ari Syaiful Rahmayani Harnesia Rahmi Holinesi Rahmi Holinesti Ramadhanti Ramadhanti Ranggi Rahimul Insan Reynaldy Reynaldy Rina Dwiyanti Riva Muharramah Rizki Amelia Sinensis Rizki Fajar Ramadhan Ruhul Fitri Rosel Rosel Santi, Titen Darlis Sari Mustika Selma Mardatillah Silvia Septiani Suci Rahmadhani Trisna Atmadinata Wahyu Pratama Putra weis al qarni Wiwik Gusnita Yelvis Tanti Yolanda Intan Sari Youmil Abrian Yuliana Yuliana Yuliana Zulfa Erianti