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All Journal ESENSI: JURNAL BISNIS DAN MANAJEMEN Jurnal Teknik ITS Jurnal Sains dan Seni ITS IPTEK Journal of Proceedings Series Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Manajemen Atma Jaya JURNAL SOSIAL HUMANIORA (JSH) DeReMa (Development Research of Management) Jurnal Manajemen JURISDICTIE Jurnal Hukum dan Syariah Journal of Research and Technology Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) International Journal of Social Science and Business Business and Finance Journal Jurnal Teknologi Informasi dan Terapan (J-TIT) Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Journal of Applied Management and Business (JAMB) Jurnal Manajemen Jurnal Manajemen dan Kewirausahaan Prosiding Seminar Nasional Pengabdian Kepada Masyarakat Eduvest - Journal of Universal Studies Sewagati Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital (JEKOMBITAL) Journal of Halal Research, Policy, and Industry El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Berto Mulia Wibawa
Institut Teknologi Sepuluh Nopember
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Gojek VS Grab: Which One Is Better in Creating Customer Satisfaction and Loyalty? Berto Mulia Wibawa; Grisna Anggadwita; Rachma Rizqina Mardhotillah; Syarief Nur Husin; Alyaa Zalfaa Komara Putri; Siska Lusia Putri
Jurnal Bisnis dan Keuangan Vol 7 No 1 (2022): Business and Finance Journal
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v7i1.2607

Abstract

Online ride-hailing is now becoming a popular option for customers to travel worldwide, including for consumers in Indonesia. However, the Covid-19 pandemic caused many force majeure problems for companies serving online ride-hailing services. These situations lead to numerous customer dissatisfaction, low switching cost, and disloyalty for customers to use online ride-hailing services. In particular, this study aims to investigate the comparison of customer satisfaction and loyalty level between Gojek and Grab. This study used the online-survey method with a total sample of 569 usable online responses. The data analysis was carried out by calculating the importance-performance analysis, customer satisfaction index, and customer loyalty index. Our findings illustrate that the competition between two companies is very tight and competitive. Based on service satisfaction, Gojek is slightly better than Grab. Nevertheless, in terms of loyalty, the level of loyalty of Grab consumers is more loyal than Gojek consumers. Hence, instead of competing head to head, it would be more effective for Gojek and Grab to have diverse service strategies to provide more varied benefits to society.
Why What they Say Matters: The Impacts of Visitors’ Experiences on Tourism Sustainability Adi Suryani; Soedarso Soedarso; Deti Rahmawati; Endarko Endarko; Ahmad Muklason; Berto Mulia Wibawa
International Journal of Social Science and Business Vol. 5 No. 1 (2021): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i1.31355

Abstract

The success and failure of a destination tend to rest on its’ capacity to satisfy the visitors. Listening to visitors’ appraisal and voices is vital in community-based tourism development. This study aims to explore WPP Dalegan visitors’ voices. The data are collected through Dalegan visitors’ online reviews and direct observation. The study finds that Dalegan has a high competitive advantage as family recreational destination as it is cheap, reachable, accessible, has various local-traditional-cheap food, beautiful calm beach and soft white sand as a playing and learning ground for children. Despite its’ comfortable image, some visitors voice unsatisfied services, facilities, nature-caused and human-caused threats. The study also illuminates that Dalegan destination branding is not only influenced by its’ capacity to attract visitors by its’ beautiful marine nature, but also local community characters, community education and values. The study indicates that to develop tourism destination, local potentials are not the only determinant keys. It needs to be supported by other determining factors. One of those factors is tourists’ voices on their impression, comments, satisfaction and dissatisfaction feelings. Linking potential resources of destination and tourists’ meaningful experience can be challenging as different tourists may have different perspectives, wants and satisfaction-dissatisfaction levels.
ANALISIS PETA RISIKO PENGEBORAN DI WILAYAH ASSET 5 PT PERTAMINA EP Gondo Irawan; Berto Mulia Wibawa
Jurnal Manajemen dan Kewirausahaan Vol. 17 No. 2 (2015): SEPTEMBER 2015
Publisher : Management Study Program, Faculty of Business and Economics, Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (349.245 KB) | DOI: 10.9744/jmk.17.2.123-135

Abstract

The purposes of this study were to analyze problem maps in drilling activity, iden­tifying and mapping drilling risks, and analyze risk management strategy which should be prepared for drilling activity. The re­search was conducted at the TJG-HZ1 wells, Asset 5 Region PT Pertamina EP, South Kalimantan. The tools used measurement and map­ping risks according to Godfrey (1996). Data collection con­sisted of five stages: obser­vation, interview, questionnaire, literature review, and focus group discussion. The results showed there are 24 identified risks which were divided into four risk categories which is financial, strategic, operational, and hazard. From the 24 risks, there were eight risks in the extreme level, five risks in the high level, five risks in the medium level, and six risks in the low le­vel.
Model Pelatihan dan Pendampingan Penyusunan Laporan Keuangan Berbasis Cloud Bagi Pelaku UMKM Berto Mulia Wibawa; Imam Baihaqi; Syarifa Hanoum; Dewie Saktia Ardiantono; Aang Kunaifi; Satria Fadil Persada; Puti Sinansari; Ninditya Nareswari
Sewagati Vol 3 No 3 (2019)
Publisher : Pusat Publikasi ITS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (880.281 KB)

Abstract

Bagi sebagian besar UMKM, penyusunan laporan keuangan adalah momok yang menakutkan sekaligus tidak dapat dihindari. Banyak pelaku usaha yang mengeluh bahwa seringkali laporan keuangan yang disusun, realitanya berbeda dengan ketersediaan uang yang dikelola. Pengabdian masyarakat ini akan membantu para pelaku usaha dalam menyusun laporan keuangan sederhana yang dibantu dengan sistem aplikasi pada smartphone menggunakan teknologi cloud. Mitra dalam kegiatan pengabdian masyarakat ini adalah para pelaku UMKM yang berdomisili di Kota Surabaya, Jawa Timur, Indonesia. Adapun model pelatihan dan pendampingan yang dilakukan terdiri dari aktivitas : (1) Pelatihan Penentuan Harga Pokok Produksi dan Penyusunan Laporan Keuangan Manual, (2) Pelatihan Penyusunan Laporan Keuangan dan Arus Kas Menggunakan Microsoft Excel, (3) Pelatihan Penyusunan Laporan Keuangan Menggunakan Aneka Aplikasi Berbasis Cloud, dan (4) Pendampingan Usaha (Klinik Bisnis). Kegiatan ini memberikan dampak positif bagi pelaku usaha, karena setelah mengikuti program pelatihan dan pendampingan mereka tidak lagi kesulitan dalam mengelola laporan keuangannya dan dapat fokus mengembangkan bisnisnya lebih lanjut. Melalui bantuan aplikasi keuangan berbasis cloud, pelaku UMKM dapat merasakan kemudahan-kemudahan dalam hal mengetahui jumlah keuntungan/kerugian usaha secara tepat, mengetahui status kemajuan usaha dengan cepat dan terukur, memudahkan dalam menentukan perencanaan usaha, dan memiliki dasar yang kuat dalam pengambilan keputusan bisnis.
Inovasi Model Bisnis dan Branding dalam Pengembangan Kampung Wisata Sejarah Penelah Surabaya Berto Mulia Wibawa; Geodita Woro Bramanti; Gita Widi Bhawika; Anandita Ade Putra; Dendy Ramadhan
Sewagati Vol 4 No 3 (2020)
Publisher : Pusat Publikasi ITS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (530.79 KB)

Abstract

Memiliki objek-objek peninggalan bersejarah kuno yang berlokasi di jantung Kota Surabaya, Kampung Peneleh dinilai perlu dikembangkan secara lebih serius agar dapat lebih berdampak positif, terutama bagi perekonomian, pariwisata, dan masyarakat sekitarnya. Dalam pengembangan kedepannya, diperlukan suatu model bisnis yang dapat dijadikan sebagai acuan pengembangan kawasan oleh para pemangku kepentingan. Penelitian ini bertujuan untuk mengidentifikasi dan merumuskan model bisnis yang ideal untuk pengembangan Kampung Wisata Sejarah Peneleh yang unggul serta memiliki daya saing dengan tempat-tempat bersejarah lainnya. Model bisnis yang dirumuskan menggunakan pendekatan Business Model Canvas (BMC), dimana pengembangan model bisnis dilakukan berdasarkan analisis kondisi saat ini, yang kemudian diidentifikasi elemen mana saja yang dinilai perlu diperbaiki/dikembangkan. Hasil penelitian merekomendasikan usulan model bisnis baru, dengan fokus utama berdasarkan proposisi nilai kampung wisata sejarah yang terintegrasi, berkelanjutan, berwawasan lingkungan, dan inklusif. Melalui implementasi model bisnis yang baru, diharapkan Kampung Peneleh akan lebih berkembang pesat, serta dapat memberikan dampak positif, baik terhadap peningkatan kontribusi pada sektor perekonomian, pariwisata, dan juga bagi kesejahteraan masyarakat sekitar.
ENSURING JUSTICE AND UTILITY: Addressing Alleged Monopolistic Practices in Ibu Kota Nusantara Anggraini, Anna Maria Tri; Sabirin, Ahmad; Abriant, Sharda; Rahma, Rais Akbar; Wibawa, Berto Mulia
Jurisdictie: Jurnal Hukum dan Syariah Vol 15, No 2 (2024): Jurisdictie
Publisher : Fakultas Syariah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/j.v15i2.28765

Abstract

This paper investigates the potential implications of establishing PT Karya Logistik Nusantara regarding Indonesia's antimonopoly law, particularly concerning the production and distribution of concrete for construction in Ibu Kota Nusantara (IKN). PT Karya Logistik Nusantara is a joint venture adhering to the procedures for forming a Limited Liability Company (LLC). As an LLC, it does not qualify as a State-Owned Enterprise (SOE). Utilizing a normative legal research method, this study highlights critical findings regarding the establishment of a Special Purpose Vehicle (SPV) for concrete production and logistics services in the new capital. There are concerns that this arrangement may violate trust provisions, mainly due to the merger of six construction State-Owned Enterprises (SOEs), which raises the possibility of monopolistic practices. Such practices could hinder competition by creating barriers to entry for other businesses, as the merged entities control approximately 60% of the market share for concrete in Ibu Kota Nusantara (IKN). In conclusion, the study emphasizes the need to scrutinize these developments to ensure compliance with competition law and promote a fair market environment. Recommendations for further research and regulatory oversight are also suggested to mitigate potential monopolistic behaviors.Artikel ini menyelidiki implikasi potensial dari pendirian PT Karya Logistik Nusantara dalam kaitannya dengan UU Antimonopoli Indonesia, khususnya mengenai produksi dan distribusi beton untuk konstruksi di Ibu Kota Nusantara. PT Karya Logistik Nusantara adalah perusahaan patungan yang telah mematuhi prosedur yang diperlukan untuk membentuk Perseroan Terbatas (LLC). Sebagai LLC, itu tidak memenuhi syarat sebagai Badan Usaha Milik Negara (BUMN). Memanfaatkan metode penelitian hukum normatif, penelitian ini menyoroti temuan penting mengenai pembentukan Special Purpose Vehicle (SPV) untuk layanan produksi dan logistik beton di ibu kota baru. Ada kekhawatiran bahwa pengaturan ini dapat melanggar ketentuan kepercayaan, terutama karena penggabungan enam BUMN konstruksi, yang meningkatkan kemungkinan praktik monopoli. Praktik semacam itu dapat menghambat persaingan dengan menciptakan hambatan masuk bagi bisnis lain, karena entitas yang digabungkan menguasai sekitar 60% pangsa pasar beton di Ibu Kota Nusantara. Kesimpulannya, studi ini menekankan perlunya pengawasan yang cermat terhadap perkembangan ini untuk memastikan kepatuhan terhadap hukum persaingan dan untuk mempromosikan lingkungan pasar yang adil. Rekomendasi untuk penelitian lebih lanjut dan pengawasan peraturan juga disarankan untuk mengurangi potensi perilaku monopoli.
Optimalisasi Penggunaan Digital Marketing Sebagai Strategi Pemasaran Yayasan Al Islah Surabaya Rachma Rizqina Mardhotillah; Mohamad Yusak Anshori; Heni Agustina; Tri Deviasari Wulan; Muhammad Rafli; Akhmad ‘Izzul ‘Arobi; Berto Mulia Wibawa
PROSIDING SEMINAR NASIONAL PENGABDIAN KEPADA MASYARAKAT Vol. 4 No. 1 (2024): Prosiding Seminar Nasional Pengabdian Kepada Masyarakat : Memaksimalkan Potensi
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/snpm.v4i1.1363

Abstract

Kegiatan pengabdian masyarakat dengan judul "Optimalisasi Penggunaan Digital Marketing Sebagai Strategi Pemasaran Yayasan Al Islah Surabaya" dilaksanakan pada di Yayasan Al Islah Surabaya dan dihadiri oleh 20 peserta. Latar belakang kegiatan ini adalah kebutuhan Yayasan Al Islah untuk meningkatkan visibilitas dan menarik lebih banyak dukungan melalui strategi pemasaran yang efektif, terutama di era digital saat ini. Digital marketing dianggap sebagai solusi yang relevan dan memiliki potensi besar untuk diimplementasikan dalam meningkatkan kinerja pemasaran yayasan. Tujuan utama dari kegiatan ini adalah untuk meningkatkan pemahaman pengurus dan anggota yayasan tentang konsep dan teknik digital marketing serta memberikan keterampilan praktis dalam penggunaan berbagai alat dan platform digital marketing. Kegiatan ini mencakup sesi-sesi yang membahas berbagai aspek digital marketing, seperti SEO (Search Engine Optimization), content marketing, dan penggunaan media sosial sebagai alat pemasaran. Para peserta diberikan materi yang komprehensif dan kesempatan untuk mempraktekkan langsung strategi-strategi yang telah dipelajari. Hasil dari kegiatan ini menunjukkan adanya peningkatan pemahaman yang signifikan di antara peserta, dengan rata-rata peningkatan skor pre-test dan post-test sebesar 35%. Meskipun terdapat beberapa kendala teknis dan logistik, acara ini berhasil mencapai tujuannya. Peserta memberikan umpan balik positif, menunjukkan kepuasan terhadap materi yang disampaikan dan berharap dapat mengikuti kegiatan serupa di masa mendatang. Secara keseluruhan, kegiatan pengabdian masyarakat ini berhasil memberikan manfaat yang besar bagi Yayasan Al Islah Surabaya. Beberapa saran untuk perbaikan di masa mendatang termasuk penjadwalan yang lebih fleksibel, peningkatan infrastruktur teknis, peningkatan interaksi peserta, penyederhanaan dan penstrukturan materi, persiapan logistik yang lebih matang, evaluasi berkelanjutan, dan pendampingan pasca-kegiatan. Implementasi saran-saran tersebut diharapkan dapat membuat kegiatan serupa berjalan lebih lancar dan memberikan hasil yang lebih optimal.
The Role of Product Quality, Price, and Menu Variety in Enhancing Customer Satisfaction at a Local Café Sa’adah, Silviana Khalilatus; Wibawa, Berto Mulia
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i3.56394

Abstract

This study aims to determine whether there is an influence of product quality, price, and menu diversity on consumer satisfaction at Cafe REP Sidoarjo. In this study using independent variables, namely product quality (X1), price (X2), and menu diversity (X3) and dependent variables, namely menu diversity (Y). The population in this study is consumers who visit Cafe REP Sidoarjo. Determination of samples in this study using Accidental Sampling technique with a total sample of 120 respondents. Data collection techniques using questionnaires, after which they were analyzed using multiple linear regression analysis testing. From the results of the analysis conducted partially on the t test, it can be concluded that the product quality variable has a significant influence on consumer satisfaction at Cafe REP Sidoarjo. Price variables have a significant influence on consumer satisfaction at Cafe REP Sidoarjo. The variable of menu diversity has a significant influence on consumer satisfaction at Cafe REP Sidoarjo. In F-Test, it can be concluded that the three variables simultaneously affect customer satisfaction at Cafe REP Sidoarjo.
E-Service Quality Factors and Customer Satisfaction in Shopee’s E-Commerce Platform Mardhotillah, Rachma Rizqina; Wibawa, Berto Mulia
Journal of Applied Management and Business Vol. 6 No. 1 (2025): Volume 6 No. 1, July. 2025
Publisher : Universitas Dinamika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37802/jamb.v6i1.1050

Abstract

The rapid growth of e-commerce has intensified competition among platforms in providing the best services to customers. Shopee, one of the largest e-commerce platforms in Southeast Asia, faces challenges in maintaining e-service quality that enhances customer satisfaction. This study aims to analyze the influence of security, reliability, and responsiveness on e-service quality, as well as its impact on customer satisfaction in Shopee's e-commerce platform. This research employs a quantitative approach with purposive random sampling, involving 150 Shopee users as respondents. The data collected were analyzed using structural equation modeling-partial least squares (SEM-PLS). The results indicate that security, reliability, and responsiveness have a positive and significant impact on e-service quality. Furthermore, e-service quality positively and significantly influences customer satisfaction. These findings suggest that transaction security, system reliability, and customer service responsiveness are key factors in building high-quality e-commerce services. Therefore, Shopee must continuously improve its security system, maintain platform stability, and enhance customer service responsiveness to increase customer satisfaction and loyalty.
Managerial Ability and ESG Performance: A Panel Data Analysis of Non-Financial Companies on The Indonesia Stock Exchange (2018-2021) Bramanti, Geodita Woro; Hakim, Andi; Ninglasari, Sri Yayu; Wibawa, Berto Mulia; Nareswari, Ninditya; Kunaifi, Aang; Handiwibowo, Gogor Arif
Journal of Research and Technology Vol. 10 No. 1 (2024): JRT Volume 10 No 1 Juni 2024
Publisher : 2477 - 6165

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55732/jrt.v10i1.1373

Abstract

The rising implementation of Environmental, Social, & Governance (ESG) practices by companies indicates a growing commitment to responsible operations. The surge in assets allocated to ESG-focused ETFs is evident, as global investments have grown to $391 billion by 2021, a substantial increase from a mere $5 billion in 2006. Furthermore, Indonesia has witnessed a substantial surge in the number of investors who are actively engaged with companies that comply with ESG criteria. The efficacy of implementing ESG practices is intricately linked to the proficiency and expertise of managers, particularly in their decision-making and disclosure strategies. This study employed panel data regression methods to examine data from 825 non-financial companies that were publicly traded on the Indonesia Stock Exchange between 2018 and 2021. The insights were acquired utilizing the Fixed Effect Model methodology. The results indicate that the proficiency of managers does not exert a noteworthy influence on the ESG performance of companies that prioritize short-term financial benefits and exhibit limited understanding of ESG concerns, especially in sectors other than energy. Hence, it is imperative to foster effective leadership to steer companies towards holistic and sustainable strategies that transcend immediate gains, while prioritizing enduring impact and societal responsibility.
Co-Authors Aang Kunaifi Abriant, Sharda Achmad Muklason Ade Ana Pratiwi Adhyra Widyanti Adi Suryani Adi Suryani, Adi Adisya Resti Rahmadanti Ahmad Muklason Akhmad Muklason Akhmad ‘Izzul ‘Arobi Alidha Nurhalima Alyaa Zalfaa Komara Putri Anandita Ade Putra Anandita Ade Putri Anandita Ade Putri Andi Hafsah Andi Hakim Anindya Hayu Widyadhini Anna Maria Tri Anggraini Annisa Deaneke Prabowo Putri Azalia Putri Cahyaning Rahmani Azizah Yulia Safitri Azmil Chusnaini Bahalwan Apriyansyah Baihaqi, Imam Bella Harum Ashari Bhawika, Gita Widi Bramanti, Geodita Woro Bramantya Yoga Widyaswara Chelsia Pranindyasari Claresta Dwi Pranindya Dendy Ramadhan Dendy Ramadhan Dendy Ramadhan Devia Virena Dewie Saktia Ardiantono Dewie Saktia Ardiantono Dewie Saktia Ardiantoro Endarko Endarko Fakhri Anggara Fakhri Anggara Faras Pramesti Gaby Olivia Djaswadi Geodita Woro Bramanti Gita Widi Bhawika Gondo Irawan Gondo Irawan, Gondo Grisna Anggadwita Hakim, Muhammad Saiful Handiwibowo, Gogor Arif Heni Agustina Ibnu Fadil Maddarangan Iwan Vanany Janti Gunawan Karya, Denis Fidita Kevin Rezananta Purnomo Krisnayanti Aditasari Kunaifi, Aang Mahendra Wardhana, Mahendra Malvin Piero Malvin Piero Mardhotillah, Rachma Rizqina Mathias Rainaldo Mathias Rainaldo Maydawati Fidellia Gunawan Meutia Fatha Aulia Moch. Afif Muhggni Labib Mohamad Yusak Anshori Muhammad Fadel Yulian Maulido Muhammad Fadillah Aryanto Muhammad Fadillah Aryanto, Muhammad Fadillah Muhammad Hafizh Prayogo Muhammad Rafli Muhammad Ridho Ar-Robi Mushonnifun Faiz Sugihartanto Nabila Sarita Putri Nareswari, Ninditya Ni Putu Cista Deviutami Sukma Ninditya Nareswari Ninditya Nareswari Nisrina Arieza Rahmadita Nofia Ulfah Ramadhani Noriko Agnita Masroeri Nugroho Priyo Negoro Nurbaeti Nurbaeti Nuzulfah V Pertiwi Puti Sinansari Rachma Rizqina Mardhotillah Rahma, Rais Akbar Rahmawati, Deti Rahmawati, Deti Rania Apsari Raudina Salma Resi Octovianisa Resi Octovianisa Putri Ribka Anintha Miyagi Ribka Anintha Miyagi Rifqi Soedjono, Muhammad Rizky Try Rachma Dani Sabirin, Ahmad Sabrina, Shellyana Kholifatul Salasatri Rafaa Dinni Satria Fadil Persada Satria Fadil Persada Sa’adah, Silviana Khalilatus Siska Lusia Putri Siti Zahrok Soedarso Soedarso Soedarso Soedarso Soedarso Soedarso Soedarso Soedarso, Soedarso Sri Yayu Ninglasari Syarief Nur Husin Syarifa Hanoum Syarifa Hanoum Tarmizi Ihza Tri Deviasari Wulan Yani Rahmawati Yani Rahmawati Ywang Nara Pragnya