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All Journal ESENSI: JURNAL BISNIS DAN MANAJEMEN Jurnal Teknik ITS Jurnal Sains dan Seni ITS IPTEK Journal of Proceedings Series Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Manajemen Atma Jaya JURNAL SOSIAL HUMANIORA (JSH) DeReMa (Development Research of Management) Jurnal Manajemen JURISDICTIE Jurnal Hukum dan Syariah Journal of Research and Technology Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) International Journal of Social Science and Business Business and Finance Journal Jurnal Teknologi Informasi dan Terapan (J-TIT) JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Journal of Applied Management and Business (JAMB) Jurnal Manajemen Journal of Social Research Jurnal Manajemen dan Kewirausahaan Prosiding Seminar Nasional Pengabdian Kepada Masyarakat Jurnal Pendidikan Indonesia (Japendi) Eduvest - Journal of Universal Studies Sewagati Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital (JEKOMBITAL) Journal of Halal Research, Policy, and Industry El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Berto Mulia Wibawa
Institut Teknologi Sepuluh Nopember
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Nursing Public Health Social Sciences Other

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Gojek VS Grab: Which One Is Better in Creating Customer Satisfaction and Loyalty? Berto Mulia Wibawa; Grisna Anggadwita; Rachma Rizqina Mardhotillah; Syarief Nur Husin; Alyaa Zalfaa Komara Putri; Siska Lusia Putri
Jurnal Bisnis dan Keuangan Vol 7 No 1 (2022): Business and Finance Journal
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v7i1.2607

Abstract

Online ride-hailing is now becoming a popular option for customers to travel worldwide, including for consumers in Indonesia. However, the Covid-19 pandemic caused many force majeure problems for companies serving online ride-hailing services. These situations lead to numerous customer dissatisfaction, low switching cost, and disloyalty for customers to use online ride-hailing services. In particular, this study aims to investigate the comparison of customer satisfaction and loyalty level between Gojek and Grab. This study used the online-survey method with a total sample of 569 usable online responses. The data analysis was carried out by calculating the importance-performance analysis, customer satisfaction index, and customer loyalty index. Our findings illustrate that the competition between two companies is very tight and competitive. Based on service satisfaction, Gojek is slightly better than Grab. Nevertheless, in terms of loyalty, the level of loyalty of Grab consumers is more loyal than Gojek consumers. Hence, instead of competing head to head, it would be more effective for Gojek and Grab to have diverse service strategies to provide more varied benefits to society.
Why What they Say Matters: The Impacts of Visitors’ Experiences on Tourism Sustainability Adi Suryani; Soedarso Soedarso; Deti Rahmawati; Endarko Endarko; Ahmad Muklason; Berto Mulia Wibawa
International Journal of Social Science and Business Vol. 5 No. 1 (2021): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i1.31355

Abstract

The success and failure of a destination tend to rest on its’ capacity to satisfy the visitors. Listening to visitors’ appraisal and voices is vital in community-based tourism development. This study aims to explore WPP Dalegan visitors’ voices. The data are collected through Dalegan visitors’ online reviews and direct observation. The study finds that Dalegan has a high competitive advantage as family recreational destination as it is cheap, reachable, accessible, has various local-traditional-cheap food, beautiful calm beach and soft white sand as a playing and learning ground for children. Despite its’ comfortable image, some visitors voice unsatisfied services, facilities, nature-caused and human-caused threats. The study also illuminates that Dalegan destination branding is not only influenced by its’ capacity to attract visitors by its’ beautiful marine nature, but also local community characters, community education and values. The study indicates that to develop tourism destination, local potentials are not the only determinant keys. It needs to be supported by other determining factors. One of those factors is tourists’ voices on their impression, comments, satisfaction and dissatisfaction feelings. Linking potential resources of destination and tourists’ meaningful experience can be challenging as different tourists may have different perspectives, wants and satisfaction-dissatisfaction levels.
ANALISIS PETA RISIKO PENGEBORAN DI WILAYAH ASSET 5 PT PERTAMINA EP Gondo Irawan; Berto Mulia Wibawa
Jurnal Manajemen dan Kewirausahaan Vol. 17 No. 2 (2015): SEPTEMBER 2015
Publisher : Management Study Program, Faculty of Business and Economics, Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (349.245 KB) | DOI: 10.9744/jmk.17.2.123-135

Abstract

The purposes of this study were to analyze problem maps in drilling activity, iden­tifying and mapping drilling risks, and analyze risk management strategy which should be prepared for drilling activity. The re­search was conducted at the TJG-HZ1 wells, Asset 5 Region PT Pertamina EP, South Kalimantan. The tools used measurement and map­ping risks according to Godfrey (1996). Data collection con­sisted of five stages: obser­vation, interview, questionnaire, literature review, and focus group discussion. The results showed there are 24 identified risks which were divided into four risk categories which is financial, strategic, operational, and hazard. From the 24 risks, there were eight risks in the extreme level, five risks in the high level, five risks in the medium level, and six risks in the low le­vel.
Model Pelatihan dan Pendampingan Penyusunan Laporan Keuangan Berbasis Cloud Bagi Pelaku UMKM Berto Mulia Wibawa; Imam Baihaqi; Syarifa Hanoum; Dewie Saktia Ardiantono; Aang Kunaifi; Satria Fadil Persada; Puti Sinansari; Ninditya Nareswari
Sewagati Vol 3 No 3 (2019)
Publisher : Pusat Publikasi ITS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (880.281 KB)

Abstract

Bagi sebagian besar UMKM, penyusunan laporan keuangan adalah momok yang menakutkan sekaligus tidak dapat dihindari. Banyak pelaku usaha yang mengeluh bahwa seringkali laporan keuangan yang disusun, realitanya berbeda dengan ketersediaan uang yang dikelola. Pengabdian masyarakat ini akan membantu para pelaku usaha dalam menyusun laporan keuangan sederhana yang dibantu dengan sistem aplikasi pada smartphone menggunakan teknologi cloud. Mitra dalam kegiatan pengabdian masyarakat ini adalah para pelaku UMKM yang berdomisili di Kota Surabaya, Jawa Timur, Indonesia. Adapun model pelatihan dan pendampingan yang dilakukan terdiri dari aktivitas : (1) Pelatihan Penentuan Harga Pokok Produksi dan Penyusunan Laporan Keuangan Manual, (2) Pelatihan Penyusunan Laporan Keuangan dan Arus Kas Menggunakan Microsoft Excel, (3) Pelatihan Penyusunan Laporan Keuangan Menggunakan Aneka Aplikasi Berbasis Cloud, dan (4) Pendampingan Usaha (Klinik Bisnis). Kegiatan ini memberikan dampak positif bagi pelaku usaha, karena setelah mengikuti program pelatihan dan pendampingan mereka tidak lagi kesulitan dalam mengelola laporan keuangannya dan dapat fokus mengembangkan bisnisnya lebih lanjut. Melalui bantuan aplikasi keuangan berbasis cloud, pelaku UMKM dapat merasakan kemudahan-kemudahan dalam hal mengetahui jumlah keuntungan/kerugian usaha secara tepat, mengetahui status kemajuan usaha dengan cepat dan terukur, memudahkan dalam menentukan perencanaan usaha, dan memiliki dasar yang kuat dalam pengambilan keputusan bisnis.
Inovasi Model Bisnis dan Branding dalam Pengembangan Kampung Wisata Sejarah Penelah Surabaya Berto Mulia Wibawa; Geodita Woro Bramanti; Gita Widi Bhawika; Anandita Ade Putra; Dendy Ramadhan
Sewagati Vol 4 No 3 (2020)
Publisher : Pusat Publikasi ITS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (530.79 KB)

Abstract

Memiliki objek-objek peninggalan bersejarah kuno yang berlokasi di jantung Kota Surabaya, Kampung Peneleh dinilai perlu dikembangkan secara lebih serius agar dapat lebih berdampak positif, terutama bagi perekonomian, pariwisata, dan masyarakat sekitarnya. Dalam pengembangan kedepannya, diperlukan suatu model bisnis yang dapat dijadikan sebagai acuan pengembangan kawasan oleh para pemangku kepentingan. Penelitian ini bertujuan untuk mengidentifikasi dan merumuskan model bisnis yang ideal untuk pengembangan Kampung Wisata Sejarah Peneleh yang unggul serta memiliki daya saing dengan tempat-tempat bersejarah lainnya. Model bisnis yang dirumuskan menggunakan pendekatan Business Model Canvas (BMC), dimana pengembangan model bisnis dilakukan berdasarkan analisis kondisi saat ini, yang kemudian diidentifikasi elemen mana saja yang dinilai perlu diperbaiki/dikembangkan. Hasil penelitian merekomendasikan usulan model bisnis baru, dengan fokus utama berdasarkan proposisi nilai kampung wisata sejarah yang terintegrasi, berkelanjutan, berwawasan lingkungan, dan inklusif. Melalui implementasi model bisnis yang baru, diharapkan Kampung Peneleh akan lebih berkembang pesat, serta dapat memberikan dampak positif, baik terhadap peningkatan kontribusi pada sektor perekonomian, pariwisata, dan juga bagi kesejahteraan masyarakat sekitar.
Analyzing the Challenges, Options, and Implementation Strategies for Halal Supply Chain Management in Indonesian Cosmetics Sector Companies: A Literature Analysis Ardiantono, Dewie Saktia; Pertiwi; Sugihartanto, Mushonnifun Faiz; Wibawa, Berto Mulia
Journal of Halal Research, Policy, and Industry Vol. 1 No. 1 (2022): Journal of Halal Research, Policy and Industry
Publisher : UNIVERSITAS NAHDLATUL ULAMA SURABAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/jhrpi.v1i1.3433

Abstract

The halal industry's prospects are improving year after year, mirroring the growth of the Muslim population, which is increasing year after year. The halalness of a product is a must for consumers, particularly Muslim consumers. Beginning with food and beverages, fashion, tourism, medicines, cosmetics, media, and so on. The halal cosmetics industry is one of the halal industries that is currently developing. The cosmetics industry is also expanding in Indonesia, and it is now one of the industrial sectors the government focuses on. This is demonstrated by the cosmetic industry being designated as a mainstay sector by the Ministry of Industry of the Republic of Indonesia in the 2015-2035 National Industrial Development Master Plan (RIPN). However, the government's role in developing infrastructure and facilities to implement Halal Supply Chain Management, such as in the cosmetics sector, remains limited. This research aims to identify the barriers to implementing Halal Supply Chain Management in Indonesian cosmetics companies. This study employs a qualitative approach in conjunction with a literature review method. Process, packaging, warehousing, transportation, fundamentals, policy, and technology are all barriers to Halal Supply Chain Management in the Halal Cosmetics sector. While the solution is being developed, warehousing, transportation, fundamentals, and technology are being implemented. Finally, strategy can be found in transportation, fundamentals, and technology.
INTENTION TO VISIT RELIGIOUS DESTINATION: SUBJECTIVE NORMS, RELIGIOSITY AND ATTITUDE Wibawa, Berto Mulia; Rizqina Mardhotillah, Rachma; Elfita, Rizki Amalia
Journal of Halal Research, Policy, and Industry Vol. 1 No. 1 (2022): Journal of Halal Research, Policy and Industry
Publisher : UNIVERSITAS NAHDLATUL ULAMA SURABAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/jhrpi.v1i1.3638

Abstract

Indonesia is a country with the largest majority population in the world. Of the total population, about 86.9% of the population are followers of Islam. The high number of Muslims in Indonesia has increased the government's attention to developing the potential for halal tourism, one of which is religious tourism. This study aimed to determine the impact of religiosity, subjective norms attitude and intention to visit Sunan Ampel Surabaya. This research method uses quantitative methods using purposive random sampling techniques. Data collection used a questionnaire distributed to 150 Muslims in Surabaya who had never visited the Tomb of Sunan Ampel. The data obtained were then analyzed using Partial Least Square (PLS). The results of this study show that there is a significant positive influence between religiosity, subjective norms, attitude and intention to visit the Tomb of Sunan Ampel. The results of this study also explain that attitude can mediate subjective norms, religiosity and intention to visit.
DO INDIVIDUAL CHARACTERISTICS IMPACT WILLINGNESS TO PAY FOR HALAL FOOD? Wibawa, Berto Mulia; Bramanti, Geodita Woro; Pranindyasari, Chelsia
Journal of Halal Research, Policy, and Industry Vol. 1 No. 2 (2022): Journal of Halal Research, Policy and Industry
Publisher : UNIVERSITAS NAHDLATUL ULAMA SURABAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/jhrpi.v1i2.3748

Abstract

Eating halal foods is considered an essential part of Islamic practice, as it is compulsory to be a way to maintain physical and spiritual purity. In addition, Muslims are encouraged to consume halal foods as they are believed to benefit their overall well-being and help them maintain a healthy and balanced diet. This study aims to determine the effect of religiosity, religious commitment, and subjective norms on the willingness to pay for halal food. Equipped with purposive random sampling techniques, an online survey with 150 respondents was used to collect the data. The data obtained were then analyzed using Partial Least Square (PLS). This study's findings demonstrate a significant positive influence between religiosity, subjective norms, and religious commitment on willingness to pay for halal food.
How are the characteristics of Indonesian Muslim Tourists on Muslim Friendly Services in non-Muslim destination Pranindyasari, Chelsia; Wibawa, Berto Mulia; Gultom, Liza Khairunnisa
Journal of Halal Research, Policy, and Industry Vol. 1 No. 2 (2022): Journal of Halal Research, Policy and Industry
Publisher : UNIVERSITAS NAHDLATUL ULAMA SURABAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/jhrpi.v1i2.3838

Abstract

The increasing number of Muslim world tourists creates a big opportunity for the halal tourism market. With the largest Muslim population in the world, Indonesia has the potential to develop halal tourism services. Meanwhile, Muslim tourists more often visit non-Muslim-majority countries that do not understand the need for halal tourism. This research was conducted with the aim of identifying the dominant characteristics of Indonesian Muslim tourists when visiting non-Muslim majority countries. The research design is descriptive cross sectional and uses a purposive sampling technique. 268 samples were obtained from online questionnaires and analyzed using descriptive mapping. There are two findings in this study, the characteristics of preparation before travelling to non-Muslim countries and when they travel to non-Muslim countries. Managerial implications can be used as the basis for marketing strategies by tourism organizations in non-Muslim countries and tourism service providers to offer based on Muslim needs.
THE IMPACT OF HALAL COMPLIANCE ON CONSUMER SATISFACTION IN THE COSMETIC INDUSTRY Wibawa, Berto Mulia; Safira, Anya
Journal of Halal Research, Policy, and Industry Vol. 3 No. 1 (2024): Journal of Halal Research, Policy, and Industry : July
Publisher : UNIVERSITAS NAHDLATUL ULAMA SURABAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/jhrpi.v3i1.6174

Abstract

This study investigates the impact of halal certification, business legality, and brand image on consumer trust and satisfaction in the cosmetic industry. With a focus on female consumers in Indonesia, the research employs a quantitative approach using purposive random sampling. Data was collected through questionnaires distributed via social media and analyzed using SmartPLS. The findings indicate that halal certification, business legality, and brand image positively influence consumer trust, which in turn significantly affects consumer satisfaction. Moreover, halal certification and brand image directly enhance customer satisfaction, underscoring the importance of these factors in fostering positive consumer perceptions and experiences. This research highlights the critical role of religious compliance, legal adherence, and strong brand identity in building consumer trust and achieving high levels of satisfaction in the competitive cosmetic market. Limitations of the study include its geographical focus on Indonesia and the reliance on self-reported data, suggesting avenues for future research to explore these relationships in different cultural contexts and using diverse methodologies.
Co-Authors Aang Kunaifi Abriant, Sharda Achmad Muklason Ade Ana Pratiwi Adhyra Widyanti Adi Suryani Adi Suryani, Adi Adisya Resti Rahmadanti Ahmad Muklason Akhmad Muklason Akhmad ‘Izzul ‘Arobi Alyaa Zalfaa Komara Putri Anandita Ade Putra Anandita Ade Putri Anandita Ade Putri Andi Hafsah Andi Hakim Anindya Hayu Widyadhini Anna Maria Tri Anggraini Annisa Deaneke Prabowo Putri Ardiantono, Dewie Saktia Asy-Syafi'iy, Muhammad Faqih Azalia Putri Cahyaning Rahmani Azizah Yulia Safitri Azmil Chusnaini Bahalwan Apriyansyah Baihaqi, Imam Bella Harum Ashari Bhawika, Gita Widi Bramanti, Geodita Woro Bramantya Yoga Widyaswara Claresta Dwi Pranindya Dani, Rizky Try Rachma Dendy Ramadhan Dendy Ramadhan Dendy Ramadhan Devia Virena Dewie Saktia Ardiantono Dewie Saktia Ardiantono Dewie Saktia Ardiantoro Durman, Thedosia Yunita Endarko Endarko Fakhri Anggara Fakhri Anggara Faras Pramesti Gaby Olivia Djaswadi Geodita Woro Bramanti Gita Widi Bhawika Gondo Irawan Gondo Irawan, Gondo Grisna Anggadwita Gultom, Liza Khairunnisa Hakim, Muhammad Saiful Handiwibowo, Gogor Arif Heni Agustina Ibnu Fadil Maddarangan Iwan Vanany Janti Gunawan Karya, Denis Fidita Kevin Rezananta Purnomo Krisnayanti Aditasari Kunaifi, Aang Maharsyah, Aburizal Mahendra Wardhana, Mahendra Malvin Piero Malvin Piero Mardhotillah, Rachma Rizqina Mathias Rainaldo Mathias Rainaldo Maydawati Fidellia Gunawan Meutia Fatha Aulia Moch. Afif Muhggni Labib Mohamad Yusak Anshori Muhammad Fadel Yulian Maulido Muhammad Fadillah Aryanto Muhammad Fadillah Aryanto, Muhammad Fadillah Muhammad Hafizh Prayogo Muhammad Rafli Muhammad Ridho Ar-Robi Mutmainah, Salsabila Au'maylia Nabila Sarita Putri Nareswari, Ninditya Ni Putu Cista Deviutami Sukma Ninditya Nareswari Ninditya Nareswari Nisrina Arieza Rahmadita Noer, Lissa Rosdiana Nofia Ulfah Ramadhani Noriko Agnita Masroeri Nugroho Priyo Negoro Nurbaeti Nurbaeti Nurhalima, Alidha Nuzulfah V Pertiwi Pranindyasari, Chelsia Puti Sinansari Putri Utami, Sahwa Rachma Rizqina Mardhotillah Rahma, Rais Akbar Rahmawati, Deti Rahmawati, Deti Raudina Salma Resi Octovianisa Resi Octovianisa Putri Ribka Anintha Miyagi Ribka Anintha Miyagi Rifqi Soedjono, Muhammad Rizki Amalia Elfita Rizqina Mardhotillah, Rachma Rofifah, Jihan Sabirin, Ahmad Sabrina, Shellyana Kholifatul Safira, Anya Saiful Hakim, Muhammad Salasatri Rafaa Dinni Satria Fadil Persada Satria Fadil Persada Sa’adah, Silviana Khalilatus Siska Lusia Putri Siti Zahrok Soedarso Soedarso Soedarso Soedarso Soedarso Soedarso Soedarso Soedarso, Soedarso Sri Yayu Ninglasari Sugihartanto, Mushonnifun Faiz Syarief Nur Husin Syarifa Hanoum Syarifa Hanoum Syarifa Hanoum Tarmizi Ihza Tri Deviasari Wulan Widyananda, Cepryana Sathalica Yani Rahmawati Yani Rahmawati Ywang Nara Pragnya