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All Journal Jurnal Agronomi Indonesia (Indonesian Journal of Agronomy) Zuriat Niagawan JURNAL AGROTEKNOLOGI Jurnal Teknologi Informasi dan Ilmu Komputer ODONTO Dental Journal Jurnal Agro Jurnal Ilmu Produksi dan Teknologi Hasil Peternakan Kultivasi JUTIS : Jurnal Teknik Informatika PINISI Discretion Review Jurnal Pustaka Mitra : Pusat Akses Kajian Mengabdi Terhadap Masyarakat Cakrawala Bahasa Odonto dental journal Jurnal Informatika Polinema (JIP) Jurnal Bilingual Jurnal Kajian Budaya dan Humaniora (JKBH) Kabuyutan: Jurnal Kajian Iilmu Sosial dan Humaniora Berbasis Kearifan Lokal Agrikultura Masyarakat Tani: Jurnal Pengabdian kepada masyarakat
Ade Ismail
Deparments of Paediatrics and Medical Microbiology and Parasitology, School of Medical Sciences, Universiti Sains Malaysia, Kubang Kerian, Kelantan.
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Languange, Linguistic, Communication & Media Library & Information Science Medicine & Pharmacology Public Health Social Sciences Veterinary Other

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Journal : PINISI Discretion Review

 1 
Planning of Information Technology Governance as a Support for Public Services Using the COBIT 5 Framework (Case Study: Lawang District, Malang Regency) Wijaya, Indra Dharma; Ismail, Ade; Hendrawan, M Afif; Wibowo, Dimas Wahyu; An-nisa, Miftakhul Ariefta
PINISI Discretion Review Volume 9, Issue 1, September 2025
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v1i1.78700

Abstract

The Lawang District Government holds the responsibility to establish an Information Technology (IT) Governance protocol to fulfill governmental duties and maximize the value of public services, considering the crucial role of information technology. The governance framework must align with the mission of Lawang District as a public service institution. This study aims to design an IT governance framework that supports public service delivery in Lawang District, Malang Regency, by utilizing the COBIT 5 framework, focusing on the subdomains EDM01 (Ensure Governance Framework Setting and Maintenance), EDM04 (Ensure Resource Optimization), DSS01 (Manage Operations), and DSS03 (Manage Problems). The study measures the capability level of IT governance in Lawang District and formulates recommendations to improve public services through better IT governance practices. The findings are expected to enhance the quality, transparency, and accountability of public services in the district. The research methodology includes data collection through questionnaires, observations, interviews, and literature reviews, followed by data analysis using the COBIT 5 framework. Based on the analysis results, the capability levels for subdomains EDM01, EDM04, DSS01, and DSS03 are at Level 3 (Established Process), while the target level for all subdomains is Level 4, indicating a gap of one level. This means that the Lawang District Office has established standardized processes that are implemented consistently across the organization but still requires improvement to reach an optimized and measurable governance state.
Co-Authors A. Hidayat Abdulrahman, Yuli Yanti Aep Wawan Irwan Agung Karuniawan Agus Wahyudin Amelia, Rosalita An-nisa, Miftakhul Ariefta Anggraeni, Tiffani Dias ANNE NURAINI ANNE NURBAITY Anwar Ismail, Anwar Arlina Nurhapsari Badrun, Fitriana Bari, Ichsan Nurul Bella Dian Ratnasari., Bella Dian Citra Bakti, Citra D Ustari, D D. Arief, D. D. Ruswandi, D. D. Veronika, D. Debby Ustari Dedi Ruswandi Dimas Wahyu Wibowo Elok Nur Hamdana Erizon, Meisyela Salsabila Erni Suminar F. Kasim, F. Fadhilah, Rifat Farid Angga Pribadi Farida Damayanti Firmansyah Firmansyah Fitri, Aida Furqon, Agung Hesya Hasibuan, John Hendra Parlindungan Hendrawan, M Afif I. N. Hafhittry, I. N. Ika Yuliasari Indra Dharma Wijaya, Indra Dharma Indrajati, Septian Intan Ratna Dewi Anjarsari Irsyad Arif Mashudi Jaya, Parwati Khalisha, Ana Kusumah, Fajar Maulana Wijaya Laela, Ela M. Rachmadi, M. Maulana , Haris Maulana, Haris Meddy Rachmadi Murgayanti Murgayanti N. Wicaksana, N. Neni Rostini Noladhi Wicaksana Noor Arief, Sofyan Novanda Sari, Dwi Nugraha, Shandy Nurramadhona, Rr. Denti Odim, Cecep Pangestika, Kintan Widya Pramudhita, Agung Nugroho Pratiwi, Vika Faraditha Ratnawati, Irma Dewi Rija Sudirja Rosa Pratiwi, Rosa Rudianto, Damayanti Rudianto, Safira Damayanti Santi Rosniawaty Santika Sari Saprudin, Alviera Zulfiana Shabrina, Rahmaini Afifah Sintanawati, Yuli Siswanto, Shantosa Yudha Sitanawati, Yuli Sukmayadi, K. SYARIFUL MUBAROK Syihab, Fakhri Nasharul T. K. Putri, T. K. Vipkas Al Hadid Firdaus WARID ALI QOSIM Wawan Sutari WICAKSONO, ARIF AFFAN Widya Andini, Amelia Wijaya Kusumah, Fajar Maulana Yamin, Desiratnawati Yani Maharani, Yani Yetty Yetty Yudithia Maxiselly, Yudithia Yuyun Yuwariah Z. Daulati, Z.