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All Journal International Journal of Public Health Science (IJPHS) Jurnal Ilmu Manajemen Jurnal Kesehatan Masyarakat JURNAL ADMINISTRASI BISNIS Nursing News : Jurnal Ilmiah Keperawatan Computatio : Journal of Computer Science and Information Systems Journal of Economic, Bussines and Accounting (COSTING) Management and Economics Journal (MEC-J) JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Aptisi Transactions on Technopreneurship (ATT) Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Mantik Revitalisasi : Jurnal Ilmu Manajemen PREPOTIF : Jurnal Kesehatan Masyarakat JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Enrichment : Journal of Management Jurnal Penelitian Pendidikan, Psikologi Dan Kesehatan (J-P3K) Infotech: Journal of Technology Information Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Medical Scope Journal (MSJ) ADI Pengabdian kepada Masyarakat Jurnal (ADIMAS Jurnal) AICS Kontigensi: Jurnal Ilmiah Manajemen Milestone: Journal of Strategic Management Jurnal Ekonomi Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Prosiding Konferensi Nasional PKM-CSR Indonesian Marketing Journal International Journal of Cyber and IT Service Management (IJCITSM) Jurnal Ilmu Manajemen Startupreneur Business Digital (SABDA Journal) Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal MENTARI: Manajemen, Pendidikan dan Teknologi Informasi Eduvest - Journal of Universal Studies International Transactions on Education Technology (ITEE) Jurnal Administrasi Bisnis JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Proceeding of International Conference on Entrepreneurship (IConEnt) Jurnal Inovasi Global Asian Journal of Social and Humanities Holistik Jurnal Kesehatan International Transactions on Artificial Intelligence (ITALIC) Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal) Indonesian Journal of Global Health Research
Wuisan, Dewi
Department Of Hospital Administration, Faculty Of Economics And Business,Universitas Pelita Harapan, South Jakarta 12930, Indonesia
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Journal : computatio journal of computer science and information systems

 1 
Pengaruh Website Design Quality dan E-Service Quality Terhadap Repurchase Intention Sociolla E-Trust Sebagai Variabel Mediasi Dewi S.S Wuisan; David Candra; Maisie Adeline Tanaya; Velliana Natalia; Innocentius Bernarto
Computatio : Journal of Computer Science and Information Systems Vol 4, No 1 (2020): COMPUTATIO : JOURNAL OF COMPUTER SCIENCE AND INFORMATION SYSTEMS
Publisher : Faculty of Information Technology, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/computatio.v4i1.7748

Abstract

This study aims to examine the positive influence of website design quality and e-service quality on repurchase intention. The sampling technique in this study uses a non-probability sampling technique that is purposive sampling. The target population is all Sociolla customers in the Jakarta and Tangerang regions. The number of samples in this study were 200 respondents. The method of collecting data is questionnaire or questionnaire. Data were processed using Partial Least Square-Structural Equation Modeling (PLS-SEM) analysis with the help of SmartPLS software. The results showed that the variable website design quality has a positive effect both directly and indirectly on repurchase intention mediated by e-trust, while the e-service quality variable has no direct effect but has an indirect effect on repurchase intention mediated by etrust.AbstrakPenelitian ini bertujuan untuk menguji pengaruh positif website design quality dan e-service quality terhadap repurchase intention. Teknik pengambilan sampel pada penelitian ini menggunakan teknik non-probability sampling yaitu purposive sampling. Target populasi adalah semua pelanggan Sociolla di wilayah Jakarta dan Tangerang. Jumlah sampel dalam penelitian ini sebesar 200 responden. Metode pengumpulan data dengan angket atau kuesioner. Data diolah dengan menggunakan analisis Partial Least Square - Structural Equation Modeling (PLS-SEM) dengan bantuan software SmartPLS. Hasil penelitian menunjukkan bahwa variabel website design quality memiliki pengaruh positif baik secara langsung maupun tidak langsung terhadap repurchase intention dimediasi oleh e-trust, sedangkan variabel e-service quality tidak memiliki pengaruh secara langsung namun memiliki pengaruh secara tidak langsung terhadap repurchase intention dimediasi oleh e-trust. 
Pengaruh Website Design Quality dan E-Service Quality Terhadap Repurchase Intention Sociolla E-Trust Sebagai Variabel Mediasi Wuisan, Dewi S.S; Candra, David; Tanaya, Maisie Adeline; Natalia, Velliana; Bernarto, Innocentius
Computatio : Journal of Computer Science and Information Systems Vol. 4 No. 1 (2020): COMPUTATIO : JOURNAL OF COMPUTER SCIENCE AND INFORMATION SYSTEMS
Publisher : Faculty of Information Technology, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/computatio.v4i1.7748

Abstract

This study aims to examine the positive influence of website design quality and e-service quality on repurchase intention. The sampling technique in this study uses a non-probability sampling technique that is purposive sampling. The target population is all Sociolla customers in the Jakarta and Tangerang regions. The number of samples in this study were 200 respondents. The method of collecting data is questionnaire or questionnaire. Data were processed using Partial Least Square-Structural Equation Modeling (PLS-SEM) analysis with the help of SmartPLS software. The results showed that the variable website design quality has a positive effect both directly and indirectly on repurchase intention mediated by e-trust, while the e-service quality variable has no direct effect but has an indirect effect on repurchase intention mediated by etrust.AbstrakPenelitian ini bertujuan untuk menguji pengaruh positif website design quality dan e-service quality terhadap repurchase intention. Teknik pengambilan sampel pada penelitian ini menggunakan teknik non-probability sampling yaitu purposive sampling. Target populasi adalah semua pelanggan Sociolla di wilayah Jakarta dan Tangerang. Jumlah sampel dalam penelitian ini sebesar 200 responden. Metode pengumpulan data dengan angket atau kuesioner. Data diolah dengan menggunakan analisis Partial Least Square - Structural Equation Modeling (PLS-SEM) dengan bantuan software SmartPLS. Hasil penelitian menunjukkan bahwa variabel website design quality memiliki pengaruh positif baik secara langsung maupun tidak langsung terhadap repurchase intention dimediasi oleh e-trust, sedangkan variabel e-service quality tidak memiliki pengaruh secara langsung namun memiliki pengaruh secara tidak langsung terhadap repurchase intention dimediasi oleh e-trust. 
Co-Authors Abutar, Ariestra Utami Afianto, Dennise Agustiasih, Merdika Alexandra Felicia Tanawa Alexandra Vanessa Gunawan Alvin Benjamin Widagdo Ananda Alifia Putri Aneizza Danya Puteri Roberto Anindhira Shinta Antonio, Ferdi Aptanta Pratiangga Ardi Ardi Ardi Ardi Ardi Ardi Arditanojo, Edward Bryan Ariana, Karen Arina, Kristi Karla Aristo, Benny Arnis, Nindya Yuliani Audrianto, Reynaldi Baguna, Khakan Bambang, Robertus Maria Benny Aristo Benny Aristo Berlianto, Margaretha Pink Bobby Agustinus Parengkuan Candra, David Chandra, Felix Setia One Christoffel Wantah Christoffel Wantah Cicilia Sriliasta Cindy Boennawan Cynthia Danet A. Patria Danet Arya Patria Danet Arya Patria David Candra Dennise Afianto Dinda Nafatilana Elton, Kenny Erika Tania Erwin Tenggono Ferdi Antonio Ferdi Antonio Ferdinand Sukher Fernando Yosse Fitriani, Reni Franky Sumarlie Gabriel Kennard Chan Gabriel Kennard Chan Gabriel Sylvian Frans Ofa Gracia S Ugut Gracia Shinta S. Ugut Gunawan, Jason Handoyo Alphanto, Alvin Haznah Latifah Helen Helen Hendra Achmadi Hendra Achmadi, Hendra Herlina Lusmeida Hutabarat, Zoel Hutagaol, Nia Maylani Huvi, Indira IGAAN Kresna Parinamidi Innocentius Bernarto Ishmael Lamisi Kananda Izwan Amsyar Jane Angela Jane Maria Fransiska Tahulending Jeannete Ruth Katiandagho Kamal, Kevin Karen Ariana Katiandagho, Jeannete Ruth Kristi Karla Arina Kusuma, Alvin Kyle Christopher Suhail Kyle Christopher Suhaili Kyle Christopher Suhaili Larasati, Andini Leviana Aurellia Valeriant Limanto, Sherly Liza Handoko Maisie Adeline Tanaya Manurung, John William Marsaulina, Renate Parlene Marthayudha, Novian Rezka Martinus Tukiran Maryam Nur Al Islamiyah Maureen Arthajaya Mega Irene Agustina Meilani, Yohana Mellenia, Jesslyn Meranga, Isana S.C Merdika Agustiasih Merry Merry Muhammad Adha Saputra Muhammad Ivan Syaugy Muhammad Rakha Dinata Muthohharoh, Viera Dzakiyyah Nancy S. Lampus Napitupulu, Joshua Fernando Natalia, Velliana Nathania, Sarah Nurina Nindya Yuliani Arnis Niputu Evelyna Devi Ariana Novian Rezka Marthayudha Ong Kim Kui Oscar Jayanagara Oscar Jayanagara Oscar Jayanagara Patria, Danet Pauline H. P. Tan Pauline H.P. Tan Pramono, Rudy Puan Maharani Pudjiastuti, SB Diah Pujianto, Melvin Dhanius Purba, Stefanus Raditya Putrantika, Angky Purbo Ramadhona, Nova Rantedoping, Rama Reynaldi Reynaldi Richard Andre Sunarjo Rinto Rain Barry Robertus Maria Bambang Gunawan Samuel, Sylvia Sarah Kamilah Salam Sari, Liana Nila SB Diah Pudjiastuti Shandio Leo Vandianxo Shaquila Salsabil Shinta Karina Latuharhary Sitompul, Thomson Soetardjo, Mulyadi Sugita, Tamara Angelina Sunarjo, Richard Andre Sylvia Samuel Tamara Angelina Sugita Tampil Purba, John Tan, Pauline H. Pattyranie Tanaya, Maisie Adeline Tania Evita Salsabila Tatik Mariyanti Tatik Mariyanti, Tatik Tessa Handra Tharis Tiona Tharis Tiona Toreh, Christof Vandianxo, Shandio Leo Velliana Natalia Viera Dzakiyyah Muthohharoh Virsa Sari Widuri Walandha, Addo Arturo Wantah, Christoffel Widuri, Virsa Sari Yang, Hezekiah Andersen Yanner, Yanner Yohana Cahya Palupi Yohana F. Cahya Palupi Meilaini Yohana F. Cahya Palupi Meilani Yohana Meilani Yohana Meilani Palupi Yohana Meilani Palupi Yosse, Fernando Yuliana, Merryl Esther Zefanya Hisqia Gedalia Zefanya Hisqia Gedalia