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All Journal JURNAL PENGABDIAN KEPADA MASYARAKAT Jurnal Mirai Management J-MAS (Jurnal Manajemen dan Sains) Minda Baharu Jurnal Mantik Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen) Proceeding of National Conference on Accounting & Finance TRIDARMA: Pengabdian Kepada Masyarakat (PkM) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik JURMA : Jurnal Program Mahasiswa Kreatif Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Business, Technology, and Organizational Behavior (IJBTOB) Joong-Ki : Jurnal Pengabdian Masyarakat Comsep : Jurnal Pengabdian Kepada Masyarakat JOEL: Journal of Educational and Language Research Joong-Ki Jurnal Ekonomi, Manajemen, Akuntansi Joong-Ki
Yudi Prayoga
Universitas labuhanbatu
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Analysis of Information Quality, Trust and Satisfaction on Customer Participation (Case Study on Customer Online Shop Shopee In Rantauprapat) Auliya Fadhillah; Yuniman Zebua; Yudi Prayoga
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 2 (2021): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i2.2010

Abstract

Online shopping can be accessed through digital applications known as e-commerce applications. One of e-commerce the well-known in Indonesia is shopee. The main purpose of this research is to determine the factors that influence the variables of Information Quality, Trust, Satisfaction with Customer Participation in Shopee Online Shop Customers in Rantauprapat. This study uses non-probability sampling method with accidental sampling technique, and statistical data processing in the form of processing validity and reliability, normality testing, multiple linear regression, simultaneous test (F test), partial test (T test) and test coefficient of determination with the number of respondents as many as 100 customers. The results of this study indicate that partially Information Quality, Trust and Satisfaction have a significant effect on customer participation. Simultaneously, the variables of Information Quality, Trust and Satisfaction have an effect on Customer Participation in Shopee Online Shop Customers in Rantauprapat
The Effect of Company Image, Service Quality, and Completeness of Facilities on Customer Satisfaction In Bank Muamalat Rantau Prapat Azmi Rizki Tanjung; Elida F S Simanjorang; Yudi Prayoga; Christine Herawati Limbong
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 4, No 2 (2021): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i2.2011

Abstract

Research was conducted at PT Bank Muamalat KCP Rantaprapat. The objective of this research was to find out: To what extent is the influence of corporate image, service quality and completeness of facilities on customer satisfaction at PT Bank Muamalat KCP Rantauprapat.  The research subjects consisted of several customers, in this study the respondents were 100 people. Data collection techniques using questionnaires and observations. While the data analysis method used is the Research Instrument Test, Classical Assumption Test, Simultaneous Effect Significance Test (F), Partial Effect Significance Test (T Test), Determinant Coefficient (R2) using SPSS Statistics Version 22 software, then draw the appropriate conclusions. With research results. The results showed that the Company Image, Service Quality, and Completeness of Facilities Have a Positive Effect on Customer Satisfaction at PT Bank Muamalat KCP Rantauprapat, Keywords: Company Image, Service Quality, Facilities, Customer Satisfaction.
Co-Authors Abd. Halim Agustina Sitompul Auliya Fadhillah AZIDDIN HARAHAP Azmi Rizki Tanjung Bhakti Helvi Rambe Budi Pebriani Christine Herawati Limbong Dinda Karansita Hasibuan Dinda Karasinta Hasibuan Eka Sartika Nasution Elida F S Simanjorang Elvianti Syaputri Elvina, Elvina Erni Agnesia Eva Fitria Fadzil Hanafi Asnora Fauziah Hanum Heru Syahputra Irda Ramanda Nasution M. Ali Al Ihsan Maria Silaban Masrizal Masrizal Muhammad Yasir Arafat Pohan Mulya Rafika Musthafha Haris Munandar Nova Indriyani Nova Jayanti Harahap Novrihan Leily Nasution Pitriyani Pitriyani Pristiyono Pristiyono Ratih Rahulina Rido Rido Ritonga, Mulkan Septika Putri Siti Aminah Siregar Yuniman Zebua