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All Journal International Journal of Evaluation and Research in Education (IJERE) Jurnal Siasat Bisnis Jurnal Manajemen Bisnis Jurnal Ekonomi Modernisasi JAM : Jurnal Aplikasi Manajemen Jurnal Manajemen Atma Jaya Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Jurnal Manajemen Teori dan Terapan EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis MIX : Jurnal Ilmiah Manajemen DeReMa (Development Research of Management) Jurnal Manajemen Jurnal Manajemen dan Kewirausahaan (JMDK) Jurnal Bisnis, Manajemen, dan Informatika Journal of Governance MBR (Management and Business Review) Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Primanomics : Jurnal Ekonomi & Bisnis Jurnal Samudra Ekonomi dan Bisnis Jambura Economic Education Journal Jurnal Entrepreneur dan Entrepreneurship (JEE) International Journal of Economics, Business and Accounting Research (IJEBAR) Dinasti International Journal of Education Management and Social Science Jurnal Performa: Jurnal Manajemen dan Start-up Bisnis Jurnal Kajian Manajemen dan Wirausaha GUYUB: Journal of Community Engagement Riset: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis Jurnal Pengabdian dan Kewirausahaan JURNAL ILMIAH GLOBAL EDUCATION Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat Jurnal Impresi Indonesia Journal of Social Research International Journal of Humanities Education and Social Sciences Jurnal Locus Penelitian dan Pengabdian International Journal of Green Tourism Research and Applications Jurnal Manajerial Bisnis Jurnal Ilmu Akuntansi Mulawarman (JIAM) Journal Research of Social Science, Economics, and Management Eduvest - Journal of Universal Studies Jurnal Abdimas Sosek (Jurnal Pengabdian dan Pembardayaan Masyarakat) Journal of Educational Management Research Journal of Economics and Management Scienties Jurmas Azam Insan Cendikia JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi Jurnal Ilmiah Kesehatan Sandi Husada Jurnal Ilmiah Kesehatan Sandi Husada (JIKSH) Academia Open
Teofilus Teofilus
Universitas Ciputra Surabaya
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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ANOVA-Based Analysis of the Effect of Healthqual Dimensions on Customer Satisfaction in Healthcare Facility XYZ’s Market Segments Haninda Pundhiningtyas; Whidya Utami; Teofilus Teofilus
Journal Research of Social Science, Economics, and Management Vol. 5 No. 3 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i3.1150

Abstract

In the face of growing competition from modern healthcare facilities offering advanced diagnostic technologies, efficient processes, and competitive pricing, Healthcare Facilty XYZ Surabaya must maintain and enhance service quality to meet customer expectations. Customer satisfaction remains a crucial factor for long-term success by ensuring loyalty and positive recommendations. This study aims to analyze the influence of the five HEALTHQUAL dimensions (Tangibility, Efficiency, Safety, Empathy, and Improvement of Service) on customer satisfaction in Healthcare Facility XYZ. The underlying phenomenon lies in the variation in patient perceptions, where some indicators—such as cleanliness, timeliness of results, and a sense of safety—are perceived as basic standards, while factors like staff competence, simple procedures, friendliness, waiting room comfort, and digital access to results serve as more decisive indicators of satisfaction. A quantitative approach was employed, involving validity and reliability testing, as well as analysis of variance (ANOVA) to identify dominant indicators and differences across customer segments. The findings reveal that waiting room comfort, uncomplicated procedures, medical staff competence, friendliness, and electronic access to results significantly affect customer satisfaction, while parking availability, timeliness of results, perceived safety, attention to comfort, and feedback requests are not significant. ANOVA results further highlight Safety and Improvement of Service as the main dimensions contributing to satisfaction, although their effects vary across segments. These results suggest a need for adaptive health service strategies that prioritize patient safety and service innovation to achieve optimal satisfaction.
ANALISA DAMPAK EMPLOYEE CYNICISM DAN WORKPLACE OSTRACISM TERHADAP COUNTERPRODUCTIVE WORK BEHAVIOR SERTA PERAN EMPOWERING LEADERSHIP SEBAGAI VARIABEL MODERASI Andiny Fitri Salsabila; Teofilus Teofilus
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 6 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/qctc2452

Abstract

Penelitian ini menganalisis dampak Employee cynicism dan workplace ostracism terhadap Counterproductive Work Behavior (CWB) di Institusi X, serta peran empowering leadership sebagai variabel moderasi. Hasil penelitian menunjukkan bahwa sinisme karyawan dan pengucilan di tempat kerja meningkatkan CWB, yang merugikan produktivitas dan kesejahteraan organisasi. Empowering leadership, dengan memberikan wewenang, dukungan, dan motivasi, mampu mengurangi dampak negatif sinisme dan pengucilan, serta meningkatkan keterlibatan dan kesejahteraan karyawan. Studi ini menggunakan pendekatan kuantitatif melalui survei pekerja di instansi pendidikan, memberikan wawasan berharga bagi pengelolaan karyawan di industri pendidikan Indonesia.Penelitian ini menggunakan metode MRA (Moderated Regression Analysis), Hasil menunjukkan EC berpengaruh signifikan terhadap CWB (β=0,307, t=4,538, p<0,05) dan WO juga signifikan terhadap CWB (t=2,325, p<0,05). Interaksi EL dan EC tidak signifikan terhadap CWB, namun peran potensial EL dalam memoderasi hubungan EC dengan CWB perlu dipertimbangkan. Interaksi EL dan WO menunjukkan kecenderungan hampir signifikan terhadap CWB (p=0,060). Persepsi karyawan terhadap CWB bervariasi berdasarkan lama waktu bekerja, dengan karyawan berpengalaman mungkin memiliki pandangan berbeda dibandingkan karyawan baru. Bagi peneliti selanjutnya disarankan untuk memperluas cakupan penelitian dengan lebih banyak variabel yang mempengaruhi CWB dan menguji peran variabel moderasi lainnya.
Perluasan Model Source Credibility Menggunakan Atribut Otentisitas Dan Relatabilitas Pada Produk Elektronik Di TikTok Fietje Feizal Soemantri; Teofilus; Endi Sarwoko
JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi Vol. 4 No. 1 (2026): July
Publisher : CV. Muris Global Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62421/jibema.v4i1.644

Abstract

Perilaku pencarian informasi produk mengalami perubahan dengan semakin luasnya penggunaan TikTok sebagai sumber informasi berbasis visual dan audio yang melengkapi peran mesin pencari konvensional dalam proses pengambilan keputusan konsumen. Sebagai kelompok pengguna dominan, Generasi Z cenderung skeptis terhadap pesan komersial dan memiliki kecenderungan menghindari iklan, sehingga menuntut pendekatan komunikasi yang lebih personal dan autentik. Penelitian ini bertujuan menganalisis pengaruh lima dimensi kredibilitas komunikator, yaitu keahlian, kepercayaan, daya tarik, otentisitas, dan kedekatan relasional, terhadap keterikatan emosional audiens pada konten ulasan produk elektronik di TikTok. Penelitian menggunakan pendekatan kuantitatif eksplanatori dengan metode survei daring terhadap 140 responden Generasi Z pengguna TikTok. Data dianalisis menggunakan regresi linier berganda. Hasil penelitian menunjukkan bahwa kedekatan relasional dan otentisitas merupakan prediktor terkuat keterikatan emosional audiens, diikuti oleh kepercayaan, sementara keahlian berpengaruh signifikan secara marginal dan daya tarik tidak berpengaruh signifikan. Temuan ini mengindikasikan bahwa keterikatan emosional audiens Generasi Z lebih dipengaruhi oleh kedekatan psikologis dan ketulusan komunikator dibandingkan dengan karakteristik fisik semata. Secara praktis, hasil penelitian memberikan implikasi bagi pemasar teknologi dalam memilih influencer yang mampu membangun hubungan yang autentik dan relevan dengan audiens.
Cover Design as Value Co-Creation: Its Impact on Consumer Purchase Intention Within the Framework of Service-Dominant Logic Rudi Suprianto; Sandy Wahyudi; Bisma Jatmika Tisnasasmita; Teofilus Teofilus; Hastuti Naibaho
Journal Research of Social Science, Economics, and Management Vol. 6 No. 1 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i1.1631

Abstract

The rapid development of digital technology has transformed consumer behavior, including learning activities. Although the use of digital media in education continues to increase, notebooks remain an essential learning tool for students. This condition encourages manufacturers to focus not only on product functionality but also on visual design as a means of enhancing consumer appeal. This study aims to examine the effects of cover design and product quality on consumers' purchase intention toward notebooks, with consumer engagement and promotion serving as mediating variables. A quantitative research approach was employed using a survey of 400 senior high school students in East Java, Indonesia, selected through purposive sampling. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4 software. The findings reveal that cover design does not have a direct effect on purchase intention but has a positive and significant effect on consumer engagement and promotion. Furthermore, consumer engagement fully mediates the relationship between cover design and purchase intention. Product quality and promotion also have positive and significant effects on purchase intention. These findings reinforce the Service-Dominant Logic (SDL) perspective, which argues that product value is created not only through physical attributes but also through consumer engagement in the process of value co-creation. This study contributes theoretically by extending the application of SDL to the context of low-involvement products. It also provides managerial implications for notebook manufacturers by recommending consumer insight-driven design strategies tailored to different market segments, supported by effective promotional activities and consistent product quality.
Co-Authors Aldhi, Ian Firstian Alexander Wahyudi Anastasia Jesslyn Andiny Fitri Salsabila Andreas Andreas Marcellius Stevenson Andrie Francisco Angeline Gomuljo Anthony Kurniawan Antonius Tanan Ardiansyah, Darmawan Ardiansyah, Topan Aria Ganna Henryanto Aryasatya, Laudza Auditia Setio Budi Auditia Setiobudi Azizurrohman, Muhammad Bambang Sugiyono Agus Purwono Bima Yatna Anugerah Ramadhani Bisma Jatmika Tisnasasmita Calvin Cliff Surjadi Charistantya Tegar Aganta Chrisania, Liaga Christiani, Natalia Christina Whidya Utami Citra Wanodya Rahmahani Cosmas G. Haryono Cynthia Yoana Damelina B. Tambunan Dandy Suryapraja Darmawan Ardiansyah Darsana, Ni Putu Andini Kusuma Putri Daru Asih Deandra Vidyanata Denny Bernardus Denpharanto Agung Krisprimandoyo Devi Rahnjen Wijayadne Diana Syarifah Dwi Hardaningtyas Dyah Ayu Anggraeni Emantyo, Yosef Evandro Endi Sarwoko Eric Harianto Evelyn Tjiong Fahrul Riza Fahrul Riza Sofyan Febry, Timotius Fendy Suhariadi Fenny Wiyono Ferri Woejaya Fietje Feizal Soemantri Fiska Mekar Kustiani Gabriela Ditta Aurelya Rafa Gadi, Aiman Fauzi Gladys Greselda Gosal Grace Citra Dewi Gracia Ongkowijoyo Gratika Eka Wati Gusti Febriyanto Halim, Jessica Haninda Pundhiningtyas Hastuti Naibaho Henry Pranoto Henry Susanto Pranoto Herzaky Mahendra Putra Imelda Ritunga Indra Atmaja Intan Ramadania Hartono Putri Isti Okvita Sari Jordanius, Jessica Junko Alessandro Effendy Kuarizmi, Arief Betta Lexi Pranata Budidharmanto Menny, Alviano Herbert Metta Padmalia Metta Padmalia Miyana Miyana Mohammad Fakhruddin Mudzakkir Ngadimun, Tony Ni Made Cantika Putri Aristya Sandy Ni Made Cantika Putri Aristya Sandy Nindria Untarini Petrus R. Lekay Poltak Dedy Warta Kesuma Gultom Povannes, Tyaga Adinata Pradila, Arfir Pramesti Regista Cahyani Prasetio, Fiona R. Lekay, Petrus Raden Priyo Utomo Rifdah Isyraq Rahmita Rismawati Br Sitepu Riveria Sari Rizqi, Osama Romauli Nainggolan Rosiana Eka Dewi Rudi Suprianto Rusmi, Nanduta Sito Ruth Violina Gelombang Sabar Sabar Sabar Sabar Safa, Safa Salsabila, Aisyah Sandy Wahyudi Sanju Kumar Singh Sanju Kumar Singh Silaswara, Diana Somawiharja, Yohannes Stephanie Halim, Stephanie Steven Ng Suginantra, Putu Agus Suhandi.s Suparto Wijoyo Sutanto Hidayat Sutrisno, Aristianto Budi Sutrisno, Timotius F.C.W Syifa Indraswari Tan, Ellys Thomas Stefanus Kaihatu Tiffany Angwar Tina Melinda Tjokro, Hadi Wijaya Tommy Christian Efrata Tony Antonio Tony Ngadimun Trianggoro Wiradinata Trisya, Riana Tsai, Chia Han Umi Aslamiyah Viona Salindeho Wahyudi Henky Soeparto Whidya Utami Wibisono, Leonard Junio Widodo, Aghnia Kamila Yono, Hilda Yunita Yoppie Budiono Yuli Kartika Dewi