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Journal : Students

PENGARUH KUALITAS LAYANAN,KUALITAS PRODUK,PERSEPSI HARGA,LOKASI TERHADAP KEPUASAN PELANGGAN SERTA DAMPAKNYA PADA LOYALITAS PELANGGAN (Studi Pada Warung SPESIAL SAMBAL(SS) Di Sampangan Semarang) Khoirul Muttaqin, 14.05.51.0153; Maskur, Ali
Students' Journal of Economic and Management Vol 8 No 1 (2019): VOL. 8 NO. 1 APRIL 2019
Publisher : Students' Journal of Economic and Management

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Abstract

The purpose of this study was to determine the effect of service quality, product quality, price and location perceptions on customer satisfaction and its impact on customer loyalty at Waroeng Spesial Sambal. The population in this study were customers at Waroeng Spesial Sambal. The sampling technique uses purposive sampling. The sample criteria in this study are customers who have already purchased more than 3 times at Waroeng Spesial Sambal. The analytical tool used is multiple linear regression. The results of the study can be concluded that: Service Quality has a positive and significant effect on customer satisfaction. Product quality has a positive and significant effect on customer satisfaction. Price perception has no significant effect on customer satisfaction. Location has no significant effect on customer satisfaction and customer satisfaction has a positive and significant effect on customer loyalty.
PENGARUH KUALITAS LAYANAN DAN NILAI PELANGGAN TERHADAP LOYALITAS YANG DIMEDIASI OLEH KEPUASAN PELANGGAN (Studi pada Pengguna Jasa Kantor Pos Semarang) Merlin Nur Pratiwi, 15.05.51.0221; Maskur, Ali
Students' Journal of Economic and Management Vol 8 No 1 (2019): VOL. 8 NO. 1 APRIL 2019
Publisher : Students' Journal of Economic and Management

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Abstract

This study aims to analyze the effect of service quality and customer value on loyalty that is mediated by customer satisfaction in post office users of Semarang. This research was conducted at the Post Office in Semarang. The population in this study is all customers who use services at the Post Office in Semarang. The sampling technique in this study uses non probability sampling with purposive sampling data collection method with a sample of 100 respondents. The primary data collection method uses questionnaire and interview methods. The data analysis technique used was the instrument test (validity and reliability test), multiple linear regression, and model test (f test and coefficient of determination), hypothesis testing, and mediation test. The results showed that: Service quality has a positive and significant effect on customer satisfaction. Customer value has a positive and significant effect on customer satisfaction. Service quality has a positive and significant effect on customer loyalty. Customer value has a positive and significant effect on customer loyalty. Customer satisfaction has a positive and significant effect on customer loyalty. The mediation test results in this study indicate that customer satisfaction does not mediate the effect of service quality on customer loyalty and value on loyalty.
PENGARUH KETIDAKPUASAN KONSUMEN, IKLAN, PERSEPSI HARGA, DAN PERILAKU MENCARI VARIASI TERHADAP PERPINDAHAN MEREK (Studi PadaKonsumen Pasta Gigi Ciptadent di Kota Semarang) Mya Maulida Hurriyah, 15.05.51.0261; Maskur, Ali
Students' Journal of Economic and Management Vol 8 No 1 (2019): VOL. 8 NO. 1 APRIL 2019
Publisher : Students' Journal of Economic and Management

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Abstract

The purpose of this study was to determine the effect of consumer dissatisfaction, advertising, price perceptions, and variation seeking behavior on the transfer of the Ciptadent brand in the city of Semarang. The population in this study were consumers who had used Ciptadent toothpaste products in the city of Semarang. The sampling technique used purposive sampling. The sample criteria in this study are consumers of Ciptadent toothpaste and have moved brands, consumers aged over 17 years, and domiciled in the city of Semarang. The analytical tool used is multiple linear regression. The results of the study can be concluded that: consumer dissatisfaction has a positive and significant effect on brand displacement, advertising has a negative and not significant effect on brand displacement, price perception has a positive and significant effect on brand displacement, and variation seeking behavior has a positive and significant effect on brand shift.
PENGARUH CITRA MEREK, PROMOSI, KUALITAS LAYANAN DAN PERSEPSI HARGA TERHADAP KEPUTUSAN PEMBELIAN JASA OJEK ONLINE (Studi pada Pengguna Gojek Mahasiswa Unisbank Semarang) Sumiarsih, 15.05.51.0224; Maskur, Ali
Students' Journal of Economic and Management Vol 8 No 1 (2019): VOL. 8 NO. 1 APRIL 2019
Publisher : Students' Journal of Economic and Management

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Abstract

The purpose of this study is to test and analyze the influence of brand image, promotion, service quality and price perception on purchasing decisions. This research was conducted at Stikubank University, UNISBANK, Semarang.The population in this study was the Gojek Online motorcycle taxi service user at Stikubank University in UNISBANK Semarang with a population of 100 people. The sampling technique used in this study was purposive sampling method with a total sample of 96 people. This study uses primary data with data collection techniques using a questionnaire. Data were analyzed using validity test, reliability test, multiple regression analysis, F test, determination coefficient test (R2), t test, which was then processed using the SPSS 16 computer program.The results showed that brand image has a positive and significant effect on purchasing decisions, promotion has a positive and significant effect on purchasing decisions. Service quality has a positive and significant effect on purchasing decisions, price perception has a positive and significant effect on purchasing decision.
PENGARUH KELENGKAPAN PRODUK, KUALITAS PRODUK, PERSEPSI HARGA DAN CITRA TOKO TERHADAP KEPUTUSAN PEMBELIAN. ( Studi Kasus di Toko Basmallah Kota Semarang ) Azzahra Ardewita Rissema, 15.05.51.0305; Maskur, Ali
Students' Journal of Economic and Management Vol 8 No 1 (2019): VOL. 8 NO. 1 APRIL 2019
Publisher : Students' Journal of Economic and Management

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Abstract

This study examines the effect of product completeness, product quality,price perception and store image on purchasing decision (case study at Semarang Basmallah Shop). The population in this study were consumers who had made purchase at the Basmallah Shop. Sampling technique with non probability sampling. This study uses a questionnaire as a data collection tool. Data analysis using multiple linear regression. The results of the study show that the product completeness variables have a significant positive effect on purchasing decision, product quality have no significant positive effect on purchasing decision, price perception have a significant positive effect on purchasing decision and store image have no significant positive effect on purchasing decision.
ANALISIS FAKTOR PERSEPSI YANG BERPENGARUH TERHADAP MINAT BELI KONSUMEN UNTUK BERBELANJA DI PASAR SEMI MODERN (Studi Pada Pasar Sampangan baru Semarang) Febri Andrean, 12.05.51.0073; Maskur, Ali
Students' Journal of Economic and Management Vol 5 No 2 (2016): Vol. 5 No. 2 (2016) Edisi Oktober 2016
Publisher : Students' Journal of Economic and Management

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Abstract

This study aims to analyze empirically the perception of service, price perception, the perception of location, comfort perception, the perception of the completeness of the product and the perception of the quality of products on consumer buying interest for shopping at Pasar Baru Sampangan Semarang. The population in this study is that consumers who ever bought Sampangan Pasar Baru in Semarang. Sampling was done by using purposive sampling method and number of samples to be processed into the research data of 100 questionnaires. Data were analyzed using multiple linear regression model The results showed that the price perception, perception and perceived comfort range of products positif significantly influence consumer purchase interest for shopping at Pasar Baru Sampangan Semarang. While perceptions of service, location and the perception of product quality perception does not significantly influence buying interest. Keywords: Perception of Services, Perception Price, Perception Location, Convenience Perception, Perception Fittings Product, product quality perception and Interests Buy
PENGARUH KESADARAN MEREK, PERSEPSI KUALITAS, CITRA MEREK, DAN LOYALITAS MEREK TERHADAP KEPUTUSAN PEMBELIAN SIMCARD DATA IM3 (STUDI PADA SMA N 1 SUKOREJO) Anton Purnomo, 12.05.51.0108; Maskur, Ali
Students' Journal of Economic and Management Vol 5 No 2 (2016): Vol. 5 No. 2 (2016) Edisi Oktober 2016
Publisher : Students' Journal of Economic and Management

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Abstract

With so many communications company in Indonesia, then consumers will be more selective in determining im card that will be used as their needs. The problem in this research is "whether the variable of brand awareness, perceived quality, brand image and brand loyalty influence on purchase decisions in SMA 1 Sukorejo. The number of samples in this study of 100 respondents, the sampling technique used was accidental sampling in which respondents are all employees da students in SMA 1 Sukorejo. Collecting data using questionnaires.The results showed that variabe of brand awareness and a significant positive influence on purchasing decisions,perceived quality and significant positive influence on purchasing decisions, brand image and significand positive effect on puchasing decisions and brand loyalty and significant positive effect on purchasing decisions. Keywords: brand awareness, perceived quality, brand image and brand loyalty and purchasing decisions.
ANALISIS PENGARUH KUALITAS PRODUK, PERSEPSI HARGA, DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN (STUDI PADA HOME INDUSTRI KONVEKSI SABLON INKRAFT SEMARANG) Ridfan Trisnanda, 12.05.51.0122; Maskur, Ali
Students' Journal of Economic and Management Vol 6 No 1 (2017): Vol. 6 No. 1 Edisi April 2017
Publisher : Students' Journal of Economic and Management

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This study aims to analyze empirically the effect of product quality, price perception, and quality of service to customer satisfaction in the convection Inkraft Semarang.This research was conducted at the site of convection Inkraft Semarang. The population in this study are customers who've booked on convection Inkraft Semarang. Sampling was done by using purposive sampling method, ie customers who never make purchases or bookings convection Inkraft least 2x, the customer is at least 17 years of age and the number of samples to be processed into the research data of 100 questionnaires. Data were analyzed using multiple linear regression analysis.The results showed that perceptions of price and service quality significantly influence customer satisfaction in the convection Inkraft Semarang. While the quality of the product has no effect on customer satisfaction. Keywords: product quality, perceived price, quality of service and customer satisfaction.
PENGARUH KEPERCAYAAN, KOMUNIKASI, DAN NILAI PELANGGAN TERHADAP LOYALITAS ANGGOTA DENGAN KEPUASAN SEBAGAI VARIABEL INTERVENING (Studi pada Koperasi Karyawan Melati Unisbank Semarang) Marsha Nela Anggraeni, 13.05.51.0164; Maskur, Ali
Students' Journal of Economic and Management Vol 6 No 2 (2017): Vol, 6 No. 2 Edisi Oktober 2017
Publisher : Students' Journal of Economic and Management

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The purpose of this study was to determine the effect of direct and  indirect trust, communication,and customer satisfaction as an intervening variable on loyality.The population of this research is the member Koperasi Melati.The total sample 100 respondents with purposive sampling. Data obtained by the questionnaire. This research variable trust  (X1), communication (X2), costumer value (X3), customer satisfaction (Y1), and loyality (Y2). Data analysis with statistical analysis descriptive and path analysis.The result of the research indicated that the trust  (X1), communication (X2), costumer value (X3) show that there are influance bigger than loyality(Y2) compared by intervening variable satisfaction (Y1).The result of lane analysis shows that trust variable (X1) has direct effect on loyalty (Y2), communication (X2) has direct effect on loyalty (Y2), costumer value (X3) has direct effect on loyalty (Y2).The conclusion from the study of the trust (X1), communication (X2), costumer value (X3) has direct effect on loyalty (Y2) compared through satisfaction (Y1) as intervening variable.Keywords : Trust, Communication, Costumer Value, Saticfaction and Loyalty. DAFTAR PUSTAKAArtantie, Nadira. Pengaruh Komunikasi, Kepercayaan, Komitmen, Dan Penyelesaian Masalah Terhadap Loyalitas Nasabah (Studi Pada Nasabah Debitur Pd. Bpr Tugu Artha Malang). 2013. Universitas Brawijaya Malang.Balkis, M., Duru, E. 2009. Prevalence of Academic Procrastination Behavior Among Pre Servic Teachers And Its Relationship With Demographics and Individual Preferences. Journal of Theory and Practise in Education.Vol.5, No.1Barnes, James. G. 2003. Secret of Customer Relationship Management.AhliBahasa. Andreas Winardi. Yogyakarta : Penerbit Andi.Dharmayanti, Diah. 2006. Analisis     Dampak Service Value dan Kepuasan Sebagai Moderating Variabel terhadap Loyalitas Nasabah ( Studi pada Nasabah Tabungan Mandiri Cabang Surabaya). Jurnal Manajemen Pemasaran Vol.1 No.1 April.Freida Ellena, 2011. Analisis Pengaruh            Kepercayaan, Komitmen,Komunikasi, dan Penanganan Keluhan terhadap Loyalitas Nasabah (Studi pada Nasabah PT. BRI (Persero) Tbk. Cabang Pemalang).Ghozali, imam, 2011, “Aplikasi Analisis         Multivariate Dengan Program IBMSPSS 19”, cetakan ke lima, Badan Penerbit Universitas Diponegoro, Semarang.Griffin, Jill, 2005. Customer Loyalty: Menumbuhkan dan Mempertahankan Kesetiaan Pelanggan. Erlangga. Jakarta.Griffin, Jill. 2005. Customer Royalty : Menumbuhkan dan Mempertahankan Kesetiaan Pelanggan. Edisi Terjemahan Indonesia. Jakarta : Erlangga.Hutapea, Parulian dan Nurianna Thoha.2008. Kompetensi Plus.Jakarta: PT Gramedia Pustaka Utama.J. Setiadi, Nugroho, SE., MM., 2003,”Perilaku Konsumen Konsep dan Implikasi untuk Strategi dan Penelitian Pemasaran”. Jakarta: Kencana.Kotler dan Keller, 2007.Manajemen  Pemasaran,Edisi 12, Jilid 1,P T.Indeks, Jakarta.Kotler, Philip. 2009. Manajemen Pemasaran Jasa.Jakarta Erlangga.Koperasi Melati Unisbank Semarang.Lupiyoadi, Rambat. 2001. “Manajemen Pemasaran Jasa, Teori dan Praktik”. Jakarta : Salemba Empat.Mardikawati, Woro dan Naili Farida.Pengaruh Nilai Pelanggan Dan Kualitas Layanan Terhadap Loyalitas Pelanggan, Melalui Kepuasan Pelanggan Pada Pelanggan Bus Efisiensi (Studi PO Efisiensi Jurusan Yogyakarta-Cilacap). 2012. Universitas Diponegoro Semarang.Mulyo Budi Setiawan dan Ukudi, 2007,Pengaruh Kualitas Layanan, Kepercayaan dan Komitmen terhadap Loyalitas Nasabah (Studi pada PD. BPR Bank Pasar Kendal), Jurnal Bisnis dan Ekonomo (JBE), September ISSN : 1412-3126.Nasution M.N.,2010. Manajemen Mutu Terpadu (Total Quality Management),Ghalia Indonesia, Jakarta.Ndubisi, Nelson O. 2007. “Relationship Marketing and Customer Loyalty”.Marketing Intelligence and Planning.Vol 25.No.1.Pratiwi, Ni Putu Lenny dan Ni KetutSeminari. Pengaruh Kualitas Pelayanan, Kepercayaan Dan Nilai Nasabah Terhadap Kepuasan Nasabah.E-Jurnal Manajemen Unud, Vol. 4, No. 5, 2015. Universitas Udayana Bali.Putri, Juwita Agil. Pengaruh Customer Relationship Marketing Terhadap Tingkat Kepuasan Konsumen Pada Virgin Cafe And Resto. Jurnal Ilmu dan Riset Manajemen Volume 4, Nomor 10, Oktober 2015. Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya.Rosda, Aulia Yumi. 2015. Analisis Pengaruh Kepercayaan, Komunikasi, Komitmen, Dan Penanganan Keluhan Terhadap Loyalitas Nasabah Di Pt. Bank Bank Negara Indonesia Syariah Kantor Cabang Sudirman Pekanbaru. Skripsi. Pekanbaru : Universitas Islam Negeri Sultan Syarif Kasim Riau.Septiawan, Ari. 2014. Pengaruh Kepercayaan, Komitmen Dan KomunikasiTerhadap Kepuasan Konsumen Pada Showroom Euro 2000 Automobile Di Solo. Skripsi. Surakarta : Universitas Muhammadiyah Surakarta.Setiawan Heri, Maria MagdalenaMinarsih, Azis Fathoni. Pengaruh Kualitas  Produk, Kualitas Pelayanan Dan Kepercayaan Terhadap Kepuasan  NasabahDan Loyalitas Nasabah Dengan Kepuasan Sebagai Variabel Intervening (Studi Kasus Pada Nasabah Koperasi Rejo Agung Sukses Cabang Ngaliyan).Journal Of Management, Volume 2 No.2 Maret 2016. Universitas Pandanaran Semarang.Suliyanto. Pengaruh Nilai Pelanggan Dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan: Switching Cost Sebagai Variabel Moderas. Jurnal Ekonomi Dan Bisnis, Vol 12, No. 1, Juni 2013. Universitas Jenderal Soedirman Purwokerto.Suryanto, FX. Sugiyanto dan Sugiarti.2002. Analisis Faktor – Faktor yang  Membentuk Persepsi Kualitas Layanan untuk Menciptakan Kepuasan dan Loyalitas Nasabah (Studi Empiris Pada Kantor Cabang BRI Semarang-Patimura). Jurnal.Tjiptono, Fandy. 2000. Perspektif             Manajemen dan Pemasaran Kontenporer. Edisi I. Yogyakarta.Yin,Yee and T.M. Faziharudean.2010.Factors Affecting Customer Loyalty of Using Internet Banking in Malaysia.Journal of Electronic Banking System Faculty of  Business and Accountancy. University of MalaysiaSweeney, J. And Soutar, G. 2001.“Consumer perceived value: the development of a multiple item scale”. Journal of Retailing, Vol. 77.  
PENGARUH DISKON, BONUS KEMASAN, TAMPILAN TOKO, DAN PENJUALAN PERORANGAN TERHADAP PEMBELIAN IMPULSIF Karin Ryanda Saputri, 15.05.51.0197; Maskur, Ali
Students' Journal of Economic and Management Vol 8 No 1 (2019): VOL. 8 NO. 1 APRIL 2019
Publisher : Students' Journal of Economic and Management

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Abstract

This study aims to determine the effect of price discount, bonus pack, in-store display and personal selling on impulse buying at supermarket customers ADA Siliwangi. This research was conducted at the ADA Siliwangi Supermarket located on Jl. MgrSugiyopranoto No.58-60, Bulustalan, Semarang City. In this study the population is all consumers who have made purchases to the ADA Siliwangi Supermarket Semarang. The sample taken was 110 respondents. The sampling technique uses non probability sampling. Data collection techniques using questionnaires that have been tested for validity and reliability, and the data analysis technique used is multiple regression. The results showed that (1) there was a positive and significant effect of price discount on impulse buying on ADA Siliwangi supermarket customers, (2) there was a positive but not significant effect between bonus pack on impulse buying on ADA Siliwangi supermarket customers, (3) there were positive influences but not significant between the in-store display of the impulse buying at ADA Siliwangi supermarket customers, (4) there is a positive and significant effect of personal selling of impulse buying at ADA Siliwangi supermarket customers.
Co-Authors 06.3502.0746 Ribut Hadi Handoko 0625020025 Asa Bangkit Probo Pratista 08.05.51.0061 Jefri Handiarko 08.05.51.0094 ARDI ANUGRAH UTAMA 08.05.52.0115 Candra Arta Kusuma 08.3502.0508 Nico Martiyanto Bayuaji 08.3502.0548 Ali Muhtar 10.05.52.0150 Temmy Muhas Pribadi 11.05.52.0141 Faris Febrianto, 11.05.52.0141 12.05.51.0173 Nila Ardhianie Abu Hapsin Adib Saeroji, Adib Adila, Arina Hukmu Adilla, Arina Hukmu Afif Noor Afif, Aqila-Syarief Muhammad Agung Nusantara Agus Budi Santosa Agus Budi Santosa Aisa Rurkinantia Al Falah, Adib Muhammad Al-Ulamai, Ulil Amri Alfina Dwi Pratiwi Almira Veda Islamey Amrillah, Mohamad Yusfi Anita Dyah Wulandari, Anita Dyah Anton Purnomo, 12.05.51.0108 Anton Purnomo, 12.05.51.0108 Arifana Nur Kholiq, Arifana Nur Askar Yunianto Asti Rahmawati Aziz, Aulia Luqman Azizah, Aini Nur Azmi, Muhammad Fazli Azzahra Ardewita Rissema, 15.05.51.0305 Bambang Sudiyatno Bambang Sudiyatno Budi, Mulyo Cahya Abim Maulana Chamami, M Rikza Choirul Saleh Dagma Syafira Destia Wardani Daniswara, Alfreda Khansa Daud Rismana Dwi Wulandari Dzaini Wardi, Ali Edi Supriyanto, Edi Eko Nur Wahyudi Endang Tjahjaningsih Euis Soliha Fauzul Munna, 15.05.51.0262 Febri Andrean, 12.05.51.0073 Febri Andrean, 12.05.51.0073 Ferdiansyah, Alif HARIYANTO HARIYANTO Hariz, Hajar Salamah Salsabila Heli Tistiana Hersatoto Listiyono Ivana Khoiru Amalia Joko Purwanto Karin Ryanda Saputri, 15.05.51.0197 Karnadi Karnadi Khofifah, Siti Khoirul Muttaqin, 14.05.51.0153 Latifah, Vika Ulfiana Lely Indah Mindarti, Lely Indah Mafazah, Nia Laelatul Maksun Maksun Mamila Hidayatullah, 14.05.51.0020 Mamila Hidayatullah, 14.05.51.0020 Maria Th, Aletta Dewi Marlien Marlien Marsha Nela Anggraeni, 13.05.51.0164 Marsha Nela Anggraeni, 13.05.51.0164 Maruf Maruf, Maruf Meliana Nur Azizah, Siti Merlin Nur Pratiwi, 15.05.51.0221 MIFTA MUTIARA S Mualimah, 14.05.51.0024 Muhammad Ajib Syaifuddin Muhammad Rizal Firdaus Muhshonah, Muhshonah Mulyo Budi Setiawan Muslich Shabir Mya Maulida Hurriyah, 15.05.51.0261 Nada, Tia Lutfiatun Nastiti, Putri Meila Faiza Nawatmi, Sri Nawatmi Nira Widi Pamula, 15.05.51.0090 Nisa', Khoirotin Nurreyhan, Kevin Verrell Nurul Lailatul Janah, 14.05.51.0039 Permonoputri, Rifi Maria Laila Fitri Priyo Utomo Purwaningtyas , P Purwanto Waluyo Purwatiningtyas Purwatiningtyas Purwatiningtyas, P Putri Agustin, Fatma Rafika Amalia, 14.05.51.0225 Ramadhani, Megananda Dwi Retnowati Retnowati Retnowati Retnowati Ridfan Trisnanda, 12.05.51.0122 Ridfan Trisnanda, 12.05.51.0122 Riswan Septriayadi Sianturi S Sunardi Saccidananda Octyangelin Santosa Saifudin Saifudin Sandi Putra Pratama, 14.05.51.0202 Sandi Putra Pratama, 14.05.51.0202 Santoso, Ignatius Hari Sigit Hermawan Sofiana Adhi Putri, 14.05.51.0198 Sopiyani, Sopiyani Sri Mulyani Sri Mulyani Sri Nawatmi Sri Yulianto Fajar Pradapa Sri Yulianto Fajar Pradapa Sumiarsih, 15.05.51.0224 Susmono Widagdo, Chrisostomus Suzy Widyasari Sya Faza Maulana, 12.05.51.0079 Sya Faza Maulana, 12.05.51.0079 Syafira Nur Hidayaturohmah Syarifa, Aulia Isnaeni Nurul Yosi Arivianto