Article Per Year (5 Year)
p-Index From 2021 - 2026
4.73
P-Index
This Author published in this journals
All Journal Pendidikan Bahasa dan Sastra Indonesia Jurnal Kajian Ilmiah Akuntansi Fakultas Ekonomi UNTAN (KIAFE) CHEMICA Jurnal Teknik Kimia Jurnal Ilmu Teknik IJFAC (Indonesian Journal of Fundamental and Applied Chemistry) Eduarts: Journal of Arts Education Syntax Literate: Jurnal Ilmiah Indonesia Proceedings of the 1st UR International Conference on Educational Sciences Jurnal PGSD: Jurnal Ilmiah Pendidikan Guru Sekolah Dasar IJEMS (Indonesian Journal of Environmental Management and Sustainability) Jurnal Kolaboratif Sains Jurnal Ilmiah Langue and Parole Jurnal Ilmiah Pendidikan Scholastic Pharmaceutical Journal of Indonesia Jurnal Ilmiah PANNMED (Pharmacist, Analyst, Nurse, Nutrition, Midwivery, Environment, Dentist) Jurnal Prima Medika Sains Jurnal PORKES JMK Jurnal Manajemen dan Kewirausahaan Hubungan Tingkat Pengetahuan Petugas Pengelola Obat dengan Tingkat Ketersediaan Obat Di Puskesmas Kota Malang Journal of Applied Materials and Technology Euler : Jurnal Ilmiah Matematika, Sains dan Teknologi Journal of Integrated and Advanced Engineering (JIAE) Journal Of World Science Jurnal Pendidikan Matematika Malikussaleh Embrio Pendidikan: Jurnal Pendidikan Dasar International Journal of Health and Pharmaceutical (IJHP) e-Jurnal Inovasi Pembelajaran Sekolah Dasar Jurnal Pengabdian Masyarakat Farmasi : Pharmacare Society CENDEKIA PENDIDIKAN Journal of Pharmaceutical and Sciences. International Journal of Multidisciplinary Research of Higher Education (IJMURHICA) Molekul: Jurnal Ilmiah Kimia Journal of Fisheries and Marine Applied Science Journal of Humanity Studies Liberosis: Jurnal Psikologi dan Bimbingan Konseling Bulletin of Chemical Reaction Engineering & Catalysis Equator Science Journal (ESJ) SAKOLA: Journal of Sains Cooperative Learning and Law JURNAL REKAYASA KIMIA & LINGKUNGAN EDUCATIONAL: Jurnal Inovasi Pendidikan dan Pengajaran Jurnal Pengabdian Cendikia Nusantara e-Jurnal Inovasi Pembelajaran Sekolah Dasar SEMINAR TEKNOLOGI MAJALENGKA (STIMA) Jurnal Pendidikan dan Pembelajaran Sekolah Dasar
Novia Novia
Department of Chemical, Engineering Faculty, Sriwijaya Univrsity, Indralaya 30662
Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Transportation Veterinary Other

Published : 50 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : SEMINAR TEKNOLOGI MAJALENGKA (STIMA)

 1 
ANALISIS KEPUASAN KONSUMEN TERHADAP KUALITAS PELAYANAN PADA CAFE SIESAN DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN TRIZ Novia, Novia; Milana, Lia
SEMINAR TEKNOLOGI MAJALENGKA (STIMA) Vol 5 (2021): STIMA 5.0 Kebangkitan Nasional Digital Era Industri 4.0
Publisher : Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Consumer satisfaction with service quality at Siesan Cafe is carried out using the Importance Performance Analysis (IPA) and TRIZ methods. Service quality is defined as a large measure of the level of service that can be provided in accordance with the level of consumer expectations. Consumer satisfaction is used to determine the level of customer satisfaction with the quality of products or services provided by the company. Consumer satisfaction is satisfaction. Consumer pleasure is satisfaction using the marketing mix attributes (4P) of products /services, prices /prices, places /places, and promotions /promotions that use average value calculations between consumer perceptions and employee performance, GAP values, and Cartesian diagrams. The most dominant factor is the product /service, place/place, and promotion/ promotion, wherein because of that service, place, and promotion does not meet the level of consumer perception/desire, so consumers feel less satisfied with the services provided from this value, namely, Products/Services with a percentage of 88.75% (not satisfactory) and a GAP value of -0.2, then there is a price/ price with a percentage of 87.85% (not satisfactory) and a GAP value of -0.5, then a place/place with a percentage of 91 , 83% (not satisfactory) and GAP value -0.4, and the last promotion / promotion with a percentage of 83.75% (not satisfactory) and GAP value -0.6.
Co-Authors . Elvitriana . Ermanto Adrianto, Fajri Agustien , Anthoni Ahmad Nusi Al Muttaqii, Muhammad Alya Rahmaditya Arfan Amallia Putri Amelia, Ririn Andi Bungawati, Andi Anggriani, Ulfa Meila Anugrah Wati, Luki Anugrah, Muhammad Risky Aprianti, Tine Ardila, Ardila Arfan , Alya Rahmaditya ARINAFRIL ARINAFRIL Aryani, Mentari Dian Asep Eka Nugraha, Asep Eka Asri, Wan Ryan Azhari, Muhamad Thohir Bahagia Bahagia Bazlina Dawami Afrah Belinda, Michelle Daimun, Daimun David Bahrin Deasy Ovi Harsachatri Desven Hecca, Desven Dewirahmadanirwati, Dewirahmadanirwati Difa Intannia Erwiantono Fadila Harisi, Fitria Fahira, Nurul Savira Fahma Riyanti Fitri Hadiah Habibi , Alif Rahman Halida Hambali, Daimun Harisi, Fitria Fadila Harsachatri , Deasy Ovi Hasanudin Hasanudin Havid Ardi Hermansyah Hermansyah Herningtyas Nautika Lingga Huwaidah, Wulan Ariqah Idris Idris Ira Geraldina Kasmiarti, Getari Larasati , Julia Veronika Lestari, Ade Ayu Lia Milana, Lia Lovelytan, Fidelia Lutfin, Nursamsilis Maryana, Roni Mas'ud Muhammadiah Maulin Wiraningsih, Maulin Melwita, Elda Mifthahul Jannah Mifthahul Jannah Muhammad Faisal Muhammad Faizal Muhammad Khairul MUHAMMAD SAID Mulyadi, Akbar Nakashima, Mhika Napiah Nasution, Ali Nino Rinaldi Nuraina, Nuraina Nurhayati Nurhayati Nurlaili , Nurlaili Nurlaili Nurlaili Nurul Fajri Saminan, Nurul Fajri Nusi , Ahmad Pangestika , Yuliandini Permatasari, Rindah Poedji Loekitowati Hariani Pramita Sylvia Dewi Prastyawan, Riyani Pratiwi, Astrid Siska Putri, Riska Dwi Putri, Tiara Maharani Ramona Qoriah Saleha Radjagukguk, Djudjur Luciana Rahmat, Karel Gusmin Rahmawati, Rahmawati Raihan, Abiyandra Radika rendana, muhammad Rida, Cut Nova Rosnilawati Rosnilawati Samara, Faras Saskia Saputri, Jasmine Fadhilah Delli Selpiana, Selpiana Septa Liana Shailendra, Faris Habib Shean, Rizqi Akbar Sonia Sonia, Sonia Suhartina Suhartina, Suhartina Suhendrayatna Suhendrayatna Supangadi, Egita Riyanti Supriyadi Supriyadi Susi Susanti Syafi’i, Syafi’i TATI NURHAYATI Trezenki, Randa Tuti Indah Sari, Tuti Indah Uli Sitanggang, Cesilia Sondang Wijaya, Ali Satria Wirawan, Fandi Surya Yazila, Syukran Yuhelna . Yulandari, Septya Yumi Lindawati Yunia Wardi Yuniarti, Hafizhah Yunisrul Yunisrul z, rohantizani Zuardi, Zuardi