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All Journal Jurnal Kebijakan Publik JAS (Journal of ASEAN Studies) Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara Dia: Jurnal Administrasi Publik Jurnal Administrasi Kesehatan Indonesia Jurnal Cakrawala Hukum Masyarakat, Kebudayaan dan Politik Policy & Governance Review Journal of Governance Jurnal Studi Komunikasi Jurnal Administrasi Publik : Public Administration Journal Matra Pembaruan: Jurnal Inovasi Kebijakan Publik (Jurnal Ilmu Administrasi) Journal of Economic, Bussines and Accounting (COSTING) Jurnal Litbang: Media Informasi Penelitian, Pengembangan dan IPTEK Indonesian Treasury Review: Jurnal Perbendaharaan, Keuangan Negara dan Kebijakan Publik Cakrawala: Jurnal Litbang Kebijakan Jurnal Agregasi Aptisi Transactions on Technopreneurship (ATT) Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Jurnal Public Policy Transparansi Jurnal Ilmiah Ilmu Administrasi Pena Justisia: Media Komunikasi dan Kajian Hukum JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Jurnal Ekonomi Manajemen Sistem Informasi JASF (Journal of Accounting and Strategic Finance) Dinasti International Journal of Education Management and Social Science Jurnal Pemerintahan dan Politik Jurnal Ilmiah Edunomika (JIE) Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Layanan Masyarakat (Journal of Public Service) Airlangga Development Journal Jurnal Sosiologi Dialektika Cakrawala Repositori Imwi LEGAL BRIEF Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Journal of Social Development Studies Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Nakhoda: Jurnal Ilmu Pemerintahan Journal of Social and Policy Issues Jejaring Administrasi Publik (JAP) Jurnal Impresi Indonesia Perspektif Hukum Journal of Governance and Administrative Reform Journal Research of Social Science, Economics, and Management Cerdika: Jurnal Ilmiah Indonesia PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Jurnal Inovasi Pengabdian dan Pemberdayaan Masyarakat Economics, Business, Accounting & Society Review Ranah Research : Journal of Multidisciplinary Research and Development Jurnal Abdimas Jatibara Riwayat: Educational Journal of History and Humanities MILRev: Metro Islamic Law Review Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Journal of Innovative and Creativity INJECT Interdisciplinary Journal of Communication
Erna Setijaningrum
Departemen Administrasi Publik, Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Airlangga, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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The Urgency of Workplace Lactation Rooms and Childcare Facilities: A Public Policy Analysis of Indonesia’s 2024 Child Welfare Law Windyanisa Afifah Fauziana; Erna Setijaningrum
Journal of Social and Policy Issues Volume 5, No 4 (2025) October - December
Publisher : Pencerah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58835/jspi.v5i4.524

Abstract

This study analyzes how Indonesia’s 2024 Child Welfare Law frames state responsibility and employer obligations in addressing these needs through family-friendly workplace policies. Using a qualitative research design, the study applies a normative policy analysis supported by a comprehensive review of academic literature, policy documents, and relevant regulatory instruments related to child welfare, labor governance, and workplace standards. The findings indicate that the law positions lactation rooms and childcare facilities as essential policy instruments to ensure the fulfillment of children’s basic rights during early childhood while simultaneously promoting workforce productivity and parental work motivation. However, the analysis also reveals significant implementation gaps, particularly in small-scale enterprises and informal workplaces, where financial capacity, infrastructure limitations, and limited policy dissemination hinder compliance. These findings underscore that regulatory mandates alone are insufficient without complementary policy measures, including institutional coordination, technical guidance, and targeted support mechanisms. In conclusion, workplace lactation rooms and childcare facilities represent a critical component of inclusive labor and social policies aimed at strengthening human capital development. The study highlights the urgency of coordinated policy implementation and multi-stakeholder collaboration to achieve equitable, standardized, and sustainable outcomes across regions
Plurality of actors dan co-coordination sebagai pondasi inovasi GASPOL Kampung KB di Kabupaten Sleman Noor Azizah Maharani; Bintoro Wardiyanto; Erna Setijaningrum
Jurnal Impresi Indonesia Vol. 4 No. 12 (2025): Jurnal Impresi Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jii.v4i12.7257

Abstract

The GASPOL (Joint Movement of Regional Apparatus, Organizations, and Institutions) innovation in the Quality Family Village (KB) of Sleman Regency is a strategic effort by the local government in strengthening collaborative and sustainable public service governance. This innovation is motivated by various problems in the implementation of KB Villages, such as weak cross-sector coordination, fragmentation of programs between agencies, and inequality of capacity and roles between actors involved. This study aims to analyze the implementation of GASPOL innovation through the perspective of New Public Governance (NPG), with an emphasis on the aspects of plurality of actors, co-coordination, and co-production in the implementation of public services. The research method used is a qualitative approach with literature study techniques and analysis of official documents, including regional policies, program reports, and regulations related to KB Villages. The results of the study show that GASPOL is able to build a collaborative network involving regional apparatus, community institutions, village governments, KB Village working groups, and the community as co-producers in the planning and implementation of the program. This collaboration encourages program integration, improved service efficiency, and strengthens community participation. However, the implementation of GASPOL still faces challenges in the form of potential power imbalances between actors, complex coordination, and the risk of program overlap. This study confirms that GASPOL represents the real practice of the New Public Governance paradigm and has the potential to become a model of collaborative governance innovation that can be replicated in other regions.
Reinforcement of the State's Role and Professionalization of Public Service: An Analysis of Digital Transformation in Public Services Through the Innovation of the Online Administrative Services Information System (SIOLA) at the Ministry of Home Affairs Herdiani Narita Pricillia; Bintoro Wardiyanto; Erna Setijaningrum
Jurnal Impresi Indonesia Vol. 4 No. 12 (2025): Jurnal Impresi Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jii.v4i12.7263

Abstract

Public service innovation through the Online Administrative Services Information System (SIOLA), developed by the Ministry of Home Affairs (Kemendagri), represents a strategic effort to modernize public administration by promoting efficiency, transparency, and accountability in service delivery. SIOLA is designed to integrate various administrative services into a unified digital platform, enabling online submission, monitoring, and evaluation of administrative processes while reducing bureaucratic complexity and service delays. This study aims to analyze the role of SIOLA in transforming public service governance within the Ministry of Home Affairs and to assess its alignment with contemporary public administration paradigms. The research employs a qualitative descriptive approach, utilizing secondary data obtained from academic articles, official government reports, policy documents, and relevant literature. The findings indicate that SIOLA has significantly improved administrative efficiency, enhanced transparency through traceable service processes, and strengthened accountability by providing measurable performance indicators. Moreover, SIOLA supports the broader agenda of digital bureaucracy transformation by reinforcing standardized procedures and professional work mechanisms within public institutions. From a theoretical perspective, the implementation of SIOLA reflects the principles of the Neo-Weberian State, particularly the strengthening of the state’s coordinating role, the professionalization of public services, and the integration of managerial efficiency with legal-rational authority. Despite its positive impacts, the study also highlights challenges related to technological readiness and human resource capacity. Overall, SIOLA demonstrates substantial potential as a model of digital public service innovation for other government institutions.      
Transformasi Layanan Perizinan Digital: Analisis Surabaya Single Window Alfa Melalui Lensa Neo-Weberian State Nadila Agita Vionita; Bintoro Wardiyanto; Erna Setijaningrum
Permana : Jurnal Perpajakan, Manajemen, dan Akuntansi Vol. 17 No. 3 (2025): Special Issue
Publisher : Faculty of Economics and Business, University of Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/permana.v17i3.1494

Abstract

Transformasi pelayanan publik di Kota Surabaya melalui inovasi Surabaya Single Window (SSW) Alfa me­nan­dai pergeseran paradigma birokrasi dari model mana­jemen pasar menuju Neo-Weberian State (NWS). Penelitian ini bertujuan untuk menganalisis implementasi SSW Alfa sebagai instrumen strategis negara dalam menyeimbangkan penegakan otoritas regulasi dengan tuntutan fleksibilitas layanan investasi. Menggunakan metode kualitatif deskriptif dengan pendekatan studi kepus­takaan, penelitian ini meng­kaji data sekunder yang bersum­ber dari dokumen regulasi, laporan kinerja pemerintah daerah tahun 2023-2024, serta literatur akademis terkini. Hasil penelitian menunjukkan bahwa SSW Alfa merefleksikan karakteristik NWS melalui penguatan sentralitas negara (state centrality) yang mewu­jud dalam sistem verifikasi digital terpusat dan penegakan aturan secara otomatis (algorithmic regulation). Moder­nisasi ini terbukti efektif meningkatkan efisiensi birokrasi, yang divalidasi oleh lonjakan realisasi investasi Kota Surabaya tahun 2024 hingga mencapai Rp 40,47 triliun serta peningkatan masif penerbitan Nomor Induk Berusaha (NIB) bagi pelaku usaha mikro. Meskipun demikian, studi ini juga mengidentifikasi tantangan krusial terkait kerentanan infrastruktur siber dan kesenjangan literasi digital masyara­kat yang dapat menghambat inklu­sivitas layanan. Kesimpu­lan­nya, SSW Alfa membuktikan bahwa birokrasi yang mema­dukan hierarki yang kuat dengan orientasi pelayanan modern mampu menciptakan kepastian hukum yang mendorong pertumbuhan ekonomi daerah.
Lentera Disabilitas and the Light of Inclusion: Serving Citizens and Advancing the Public Interest in Banjarbaru Land Office Riszky Adhini Rachmi; Bintoro Wardiyanto; Erna Setijaningrum
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1207

Abstract

This study analyzes the implementation of the Lentera Disabilitas program at the Banjarbaru Land Office as an example of inclusive public service focused on serving citizens and advancing the public interest. The program aims to enhance accessibility for persons with disabilities by providing disability-friendly facilities such as ramps, inclusive waiting rooms, special service counters, and multilingual service materials. It also emphasizes a cultural shift toward empathetic and respectful service behavior. This research uses a descriptive qualitative approach through in-depth interviews with an internal staff member (whose identity is anonymized upon request), direct observation, and document analysis. The findings show that the program enhances employee participation, fosters humanistic service values, and strengthens public trust, particularly among persons with disabilities. However, challenges remain, including the need for more trained staff and strengthened infrastructure. The program offers important lessons on the role of empathy, collaboration, and responsiveness in building inclusive public services.
Analysis of Efficiency and Simplification of Procedures in Sipesut Innovation (Samarinda Customs Service Information System): Building A Lean Public Service Luthfilhadi Qisthi; Bintoro Wardiyanto; Erna Setijaningrum
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1216

Abstract

The Samarinda Customs Service Information System (SIPESUT) is a digital innovation developed by Samarinda Customs and Excise Office (KPPBC TMP B Samarinda) designed to simplify bureaucratic procedures and enhance service efficiency in customs administration. This study analyzes SIPESUT through the integration of various public service paradigms, including Old Public Administration (OPA), New Public Management (NPM), and Digital Era Governance (DEG), reflecting a lean, efficient, and responsive public service model. The paper begins by discussing the digital transformation in public administration and the challenges of conventional bureaucracy. It then introduces SIPESUT as an innovative response and explores its conceptual foundation within the framework of multiple public service paradigms. Using qualitative analysis and field observation data, this study highlights SIPESUT’s impact on streamlining procedures, improving efficiency, and optimizing resources, while also identifying technical, infrastructural, and human resource challenges. The findings emphasize the necessity for system integration, human resource capacity building, and infrastructure enhancement as strategic steps to support SIPESUT’s sustainability. This research contributes to the discourse on public service innovation and inspires the development of inclusive and sustainable digital public service initiatives.
Analysis of the Impact of D-PSM (Digital Public Service Mall) Innovation in Bangkalan on Enhancing Responsiveness, Neutrality, Accountability, & Legal Compliance as a Representation of NWS (Neo-Weberian State) Windayati Windayati; Bintoro Wardiyanto; Erna Setijaningrum
Journal Research of Social Science, Economics, and Management Vol. 5 No. 5 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i5.1239

Abstract

This study analyzes the impact of the Digital Public Service Mall (Digital Public Service Mall/D-PSM) innovation implemented in Bangkalan Regency on improving the quality of public services, particularly in terms of responsiveness, neutrality, accountability, and legal compliance as core principles of the Neo-Weberian State (NWS). The D-PSM innovation was developed to modernize public service delivery through digitalization by integrating various administrative services from multiple agencies into a single, accessible, and efficient digital platform. This study employs a qualitative descriptive approach using secondary data sources, including official government reports, internal evaluation documents, policy regulations, and relevant academic literature. The findings indicate that D-PSM has significantly improved service accessibility, processing speed, and transparency, thereby reducing bureaucratic complexity and enhancing public trust. The implementation of digital systems has also strengthened accountability mechanisms through traceable service processes and standardized procedures. However, the study identifies persistent challenges, particularly related to limited internet connectivity, uneven digital literacy, and unequal access to services in remote and rural areas of Bangkalan Regency. Despite these constraints, official evaluations by the Ministry of Administrative and Bureaucratic Reform (Kemenpan-RB) categorize D-PSM Bangkalan as “active,” reflecting positive institutional performance. This study concludes that D-PSM represents a meaningful step toward NWS-oriented governance and recommends strengthening digital infrastructure, expanding technical capacity, and improving inclusivity to achieve a more responsive, neutral, and accountable public service system.      
Public Service Transformation Strategy Through the Digital Platform of Surabaya Library Data Bank (BANPUSBOYO) Gabriela Natali Olivia; Bintoro Wardiyanto; Erna Setijaningrum
Journal Research of Social Science, Economics, and Management Vol. 5 No. 5 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i5.1243

Abstract

The demand to reconstruct the image and function of public libraries in the digital age has driven the emergence of transformative initiatives. This descriptive qualitative research aims to analyze the implementation of the Surabaya Library Data Bank (BANPUSBOYO) application by the Surabaya City Library and Archives Office as a strategy to change the service paradigm. By focusing on the internal perspective of organizers, this study reveals how digital innovation is constructed, mobilized, and operationalized to go beyond mere instrumental functions and touch the level of paradigmatic change in viewing the relationship between the state and citizens. Data was collected through semi-structured interviews with five key informants, in-depth observations at three service points, as well as analysis of policy documents and performance reports for the 2021-2025 period. The findings of the study show that BANPUSBOYO functions as a boundary object that brings together the logic of conventional bureaucracy with the demands of the digital society. The implementation of this application triggered a philosophical shift from the custodial paradigm to the paradigm of curatorial access to knowledge. However, this transformation faces a tension between innovation ambition and the realities of existing institutional and regulatory capacity. Based on the analysis, the research concludes that the success of the transformation of the public service paradigm depends on the ability to create narrative alignment between digital vision, institutional structure, and regulatory ecosystem. The theoretical implications of this study enrich discussions on public service logic and digital governmentality in the context of developing countries,
Pertimbangan Strategis dalam Penempatan Polwan pada Unit PPA Polres Bima Nady Kinanti Purwanto; Sri Winarsi; Erna Setijaningrum; Prawitra Thalib
Cerdika: Jurnal Ilmiah Indonesia Vol. 6 No. 4 (2026): Cerdika: Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v6i4.3420

Abstract

Penelitian ini dilatarbelakangi oleh meningkatnya kasus kekerasan terhadap perempuan dan anak di Kabupaten Bima serta belum optimalnya penempatan strategis polisi wanita (Polwan) pada Unit Perlindungan Perempuan dan Anak (PPA) Polres Bima. Penelitian ini bertujuan untuk menganalisis pertimbangan strategis dalam penempatan Polwan serta implikasinya terhadap efektivitas kinerja Unit PPA. Metode yang digunakan adalah pendekatan kualitatif deskriptif dengan studi kasus dan fenomenologi. Pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan analisis dokumen dengan melibatkan pejabat kepolisian, anggota Polwan, dan pihak eksternal terkait. Hasil penelitian menunjukkan bahwa pertimbangan strategis dipengaruhi oleh aspek psikologis dan sosiologis korban, kompetensi personel, kebijakan internal, serta ketersediaan dan distribusi Polwan. Kehadiran Polwan terbukti meningkatkan kualitas pelayanan, kepercayaan korban, efektivitas penanganan kasus, serta perlindungan psikologis. Namun, masih terdapat kendala seperti keterbatasan jumlah personel, distribusi yang belum merata, beban kerja tinggi, dan kurangnya dukungan organisasi. Kesimpulannya, penempatan Polwan memiliki peran penting dalam mewujudkan pelayanan kepolisian yang responsif gender, namun diperlukan model penempatan yang lebih strategis dan komprehensif agar efektivitas pelayanan dan perlindungan korban dapat ditingkatkan secara optimal.
Co-Authors Achmad Edwyn Anedi Adhitama, Muhammad Okto Al Ghofiqi, Muhammad Dzulfikar Anansadino Farhan Lazuardi Anedi, Achmad Edwyn Angelia, Ruth Christien Pniel AnikRahma Anto Wahyudi Antun Mardiyanta Ariawantara, Putu Aditya Ferdian Arif Kresna Setiadi Asiyah Kassim Astried Pamella Cholifah Bagong Suyanto Baijuri Alwi Billiyanto, Rendy Bilqista , Aulia Noka Bintaro Wardiyanto Bintoro Wardiyanto Bintoro Wardiyanto Bintoro Wardiyanto Bintoro Wardiyanto, Bintoro Brenda Tarek Candra Hidayat, Nurhuda Dedyk Wahyu Widodo Devi Surya Pratama Dewi Wicaksana, Cika Adhita Diraisnu Gozali Doverianda, Bryan Dwi Arifriyanti, Riana Dyatmika, Sutama Wisnu Ekky Fiorentina Asterix Ekky Fiorentina Asterix Eko Supeno Eko Wardono Eliviana Ary Risyananda Endro Wahyudi Fajariyanto, Chosa Falih Suaedi Falih Suaedi Faried Effendy Ferdian, Putu Aditya Fierda Nurany, Fierda Fitriyatuz Zahro Gabriela Natali Olivia Ghali Ekki Firmansyah Ghofiqi, Muhammad Ghofiqi, Muhammad Dzulfikar Al Gitadi Tegas Supramudyo Gozali, Diraisnu Hadi Sucipto Hardiana, Diah Riski Herdiani Narita Pricillia Himlina, Himlina Iftita Nuria Khalida Ikhwan Mustaqim irawan, jairi Irianto, Jusuf Isnaini, Santi Jairi Irawan Kapa, Jimmy Ryan Samuel Keban, Philipus Kusnan, Kusnan Listyorini Rarasingtyas Lubis, Lunariana Lubis, Lunariana Lunariana Lubis Luqman Hakim Luqman Hakim Luqman Purwanto Luthfilhadi Qisthi Mardianti, Elis Marni Binti Ghazali Mia Amiati Mkhize, Thabo Mohammad Nur Kholis Majid Nadila Agita Vionita Nady Kinanti Purwanto Nanang Haryono Nanditya Putri Destyananda Nanditya Putri Destyananda Noor Azizah Maharani Nugroho, Ramadhany Nur Kholis Majid, Mohammad Nurhuda Candra Hidayat Nurul Jamila Hariani Pinky Saptandari, Pinky Prawitra Thalib Pribadi, Frita Ayu Purwanto, Luqman Qurota Mawa Adna, Anisa Rachmat Suhaimi Nasution Rachmawati, Annisa Mustika Rahardian, Ramaditya Ramadhany Nugroho Ramadhany Nugroho Ramadhany Nugroho* Rendy Billiyanto Rerica Dhea Shavila Reza Dzulfikri Riszky Adhini Rachmi Riyadi Riyadi Rizky, Agung Rochyati Triana Rochyati Wahyuni Triana Rofa’atul Hidayah Samad, Suhaimi Soegiono, Agie Nugroho Sri Winarsi Suariyanti, Ni Wayan Nina Sulikah Asmorowati Sunaryo Haryono Sunaryo Sunaryo Suparto Wijoyo Tarek, Brenda Tinto Adi Nugraha Tyaning Ayuni Amalia Z. Uktutias, Sendy Ayu Mitra Widhayani Puri Setioningtyas, Widhayani Puri Windayati Windayati Windyanisa Afifah Fauziana Yuniasih Fatmawati Dewi Zaidatul Ulya