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All Journal Jurnal Kebijakan Publik JAS (Journal of ASEAN Studies) Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara Dia: Jurnal Administrasi Publik Jurnal Administrasi Kesehatan Indonesia Jurnal Cakrawala Hukum Masyarakat, Kebudayaan dan Politik Policy & Governance Review Journal of Governance Jurnal Studi Komunikasi Jurnal Administrasi Publik : Public Administration Journal Matra Pembaruan: Jurnal Inovasi Kebijakan Publik (Jurnal Ilmu Administrasi) Journal of Economic, Bussines and Accounting (COSTING) Jurnal Litbang: Media Informasi Penelitian, Pengembangan dan IPTEK Indonesian Treasury Review: Jurnal Perbendaharaan, Keuangan Negara dan Kebijakan Publik Cakrawala: Jurnal Litbang Kebijakan Jurnal Agregasi Aptisi Transactions on Technopreneurship (ATT) Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Jurnal Public Policy Transparansi Jurnal Ilmiah Ilmu Administrasi Jurnal Ekonomi Manajemen Sistem Informasi JASF (Journal of Accounting and Strategic Finance) Dinasti International Journal of Education Management and Social Science Jurnal Pemerintahan dan Politik Jurnal Ilmiah Edunomika (JIE) Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Layanan Masyarakat (Journal of Public Service) Airlangga Development Journal Jurnal Sosiologi Dialektika Cakrawala Repositori Imwi LEGAL BRIEF Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Journal of Social Development Studies Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Nakhoda: Jurnal Ilmu Pemerintahan Journal of Social and Policy Issues Jejaring Administrasi Publik (JAP) Jurnal Impresi Indonesia Perspektif Hukum Journal of Governance and Administrative Reform Journal Research of Social Science, Economics, and Management Cerdika: Jurnal Ilmiah Indonesia PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Jurnal Inovasi Pengabdian dan Pemberdayaan Masyarakat Economics, Business, Accounting & Society Review Ranah Research : Journal of Multidisciplinary Research and Development Jurnal Abdimas Jatibara Riwayat: Educational Journal of History and Humanities MILRev: Metro Islamic Law Review Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Journal of Innovative and Creativity INJECT Interdisciplinary Journal of Communication Open Access DRIVERset
Erna Setijaningrum
Departemen Administrasi Publik, Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Airlangga, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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Lentera Disabilitas and the Light of Inclusion: Serving Citizens and Advancing the Public Interest in Banjarbaru Land Office Riszky Adhini Rachmi; Bintoro Wardiyanto; Erna Setijaningrum
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1207

Abstract

This study analyzes the implementation of the Lentera Disabilitas program at the Banjarbaru Land Office as an example of inclusive public service focused on serving citizens and advancing the public interest. The program aims to enhance accessibility for persons with disabilities by providing disability-friendly facilities such as ramps, inclusive waiting rooms, special service counters, and multilingual service materials. It also emphasizes a cultural shift toward empathetic and respectful service behavior. This research uses a descriptive qualitative approach through in-depth interviews with an internal staff member (whose identity is anonymized upon request), direct observation, and document analysis. The findings show that the program enhances employee participation, fosters humanistic service values, and strengthens public trust, particularly among persons with disabilities. However, challenges remain, including the need for more trained staff and strengthened infrastructure. The program offers important lessons on the role of empathy, collaboration, and responsiveness in building inclusive public services.
Analysis of Efficiency and Simplification of Procedures in Sipesut Innovation (Samarinda Customs Service Information System): Building A Lean Public Service Luthfilhadi Qisthi; Bintoro Wardiyanto; Erna Setijaningrum
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1216

Abstract

The Samarinda Customs Service Information System (SIPESUT) is a digital innovation developed by Samarinda Customs and Excise Office (KPPBC TMP B Samarinda) designed to simplify bureaucratic procedures and enhance service efficiency in customs administration. This study analyzes SIPESUT through the integration of various public service paradigms, including Old Public Administration (OPA), New Public Management (NPM), and Digital Era Governance (DEG), reflecting a lean, efficient, and responsive public service model. The paper begins by discussing the digital transformation in public administration and the challenges of conventional bureaucracy. It then introduces SIPESUT as an innovative response and explores its conceptual foundation within the framework of multiple public service paradigms. Using qualitative analysis and field observation data, this study highlights SIPESUT’s impact on streamlining procedures, improving efficiency, and optimizing resources, while also identifying technical, infrastructural, and human resource challenges. The findings emphasize the necessity for system integration, human resource capacity building, and infrastructure enhancement as strategic steps to support SIPESUT’s sustainability. This research contributes to the discourse on public service innovation and inspires the development of inclusive and sustainable digital public service initiatives.
Analysis of the Impact of D-PSM (Digital Public Service Mall) Innovation in Bangkalan on Enhancing Responsiveness, Neutrality, Accountability, & Legal Compliance as a Representation of NWS (Neo-Weberian State) Windayati Windayati; Bintoro Wardiyanto; Erna Setijaningrum
Journal Research of Social Science, Economics, and Management Vol. 5 No. 5 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i5.1239

Abstract

This study analyzes the impact of the Digital Public Service Mall (Digital Public Service Mall/D-PSM) innovation implemented in Bangkalan Regency on improving the quality of public services, particularly in terms of responsiveness, neutrality, accountability, and legal compliance as core principles of the Neo-Weberian State (NWS). The D-PSM innovation was developed to modernize public service delivery through digitalization by integrating various administrative services from multiple agencies into a single, accessible, and efficient digital platform. This study employs a qualitative descriptive approach using secondary data sources, including official government reports, internal evaluation documents, policy regulations, and relevant academic literature. The findings indicate that D-PSM has significantly improved service accessibility, processing speed, and transparency, thereby reducing bureaucratic complexity and enhancing public trust. The implementation of digital systems has also strengthened accountability mechanisms through traceable service processes and standardized procedures. However, the study identifies persistent challenges, particularly related to limited internet connectivity, uneven digital literacy, and unequal access to services in remote and rural areas of Bangkalan Regency. Despite these constraints, official evaluations by the Ministry of Administrative and Bureaucratic Reform (Kemenpan-RB) categorize D-PSM Bangkalan as “active,” reflecting positive institutional performance. This study concludes that D-PSM represents a meaningful step toward NWS-oriented governance and recommends strengthening digital infrastructure, expanding technical capacity, and improving inclusivity to achieve a more responsive, neutral, and accountable public service system.      
Public Service Transformation Strategy Through the Digital Platform of Surabaya Library Data Bank (BANPUSBOYO) Gabriela Natali Olivia; Bintoro Wardiyanto; Erna Setijaningrum
Journal Research of Social Science, Economics, and Management Vol. 5 No. 5 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i5.1243

Abstract

The demand to reconstruct the image and function of public libraries in the digital age has driven the emergence of transformative initiatives. This descriptive qualitative research aims to analyze the implementation of the Surabaya Library Data Bank (BANPUSBOYO) application by the Surabaya City Library and Archives Office as a strategy to change the service paradigm. By focusing on the internal perspective of organizers, this study reveals how digital innovation is constructed, mobilized, and operationalized to go beyond mere instrumental functions and touch the level of paradigmatic change in viewing the relationship between the state and citizens. Data was collected through semi-structured interviews with five key informants, in-depth observations at three service points, as well as analysis of policy documents and performance reports for the 2021-2025 period. The findings of the study show that BANPUSBOYO functions as a boundary object that brings together the logic of conventional bureaucracy with the demands of the digital society. The implementation of this application triggered a philosophical shift from the custodial paradigm to the paradigm of curatorial access to knowledge. However, this transformation faces a tension between innovation ambition and the realities of existing institutional and regulatory capacity. Based on the analysis, the research concludes that the success of the transformation of the public service paradigm depends on the ability to create narrative alignment between digital vision, institutional structure, and regulatory ecosystem. The theoretical implications of this study enrich discussions on public service logic and digital governmentality in the context of developing countries,
Pertimbangan Strategis dalam Penempatan Polwan pada Unit PPA Polres Bima Nady Kinanti Purwanto; Sri Winarsi; Erna Setijaningrum; Prawitra Thalib
Cerdika: Jurnal Ilmiah Indonesia Vol. 6 No. 4 (2026): Cerdika: Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v6i4.3420

Abstract

Penelitian ini dilatarbelakangi oleh meningkatnya kasus kekerasan terhadap perempuan dan anak di Kabupaten Bima serta belum optimalnya penempatan strategis polisi wanita (Polwan) pada Unit Perlindungan Perempuan dan Anak (PPA) Polres Bima. Penelitian ini bertujuan untuk menganalisis pertimbangan strategis dalam penempatan Polwan serta implikasinya terhadap efektivitas kinerja Unit PPA. Metode yang digunakan adalah pendekatan kualitatif deskriptif dengan studi kasus dan fenomenologi. Pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan analisis dokumen dengan melibatkan pejabat kepolisian, anggota Polwan, dan pihak eksternal terkait. Hasil penelitian menunjukkan bahwa pertimbangan strategis dipengaruhi oleh aspek psikologis dan sosiologis korban, kompetensi personel, kebijakan internal, serta ketersediaan dan distribusi Polwan. Kehadiran Polwan terbukti meningkatkan kualitas pelayanan, kepercayaan korban, efektivitas penanganan kasus, serta perlindungan psikologis. Namun, masih terdapat kendala seperti keterbatasan jumlah personel, distribusi yang belum merata, beban kerja tinggi, dan kurangnya dukungan organisasi. Kesimpulannya, penempatan Polwan memiliki peran penting dalam mewujudkan pelayanan kepolisian yang responsif gender, namun diperlukan model penempatan yang lebih strategis dan komprehensif agar efektivitas pelayanan dan perlindungan korban dapat ditingkatkan secara optimal.
Redefining Indonesia's MSMEs Landscape: Unleashing Digital Virality for Sustainable Growth Sutama Wisnu Dyatmika; Bagong Suyanto; Erna Setijaningrum; Widhayani Puri Setioningtyas
JASF: Journal of Accounting and Strategic Finance Vol. 6 No. 2 (2023): JASF (Journal of Accounting and Strategic Finance) - December 2023
Publisher : Accounting Department, Faculty of Economics and Business, Universitas Pembangunan Nasional Veteran Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/jasf.v6i2.471

Abstract

This study investigates the effectiveness of digital marketing strategies, particularly viral content, in enhancing the visibility and sustainability of micro, small, and medium enterprises (MSMEs) in Indonesia. By redefining the traditional MSME landscape, this research highlights the shift from conventional marketing approaches to digital virality strategies, reshaping how MSMEs engage with consumers and build sustainable brand identities. Adopting a descriptive qualitative approach, data was collected through a literature review and interviews with MSME stakeholders to analyze the digital marketing strategies used and their impacts. The findings reveal that viral content significantly boosts MSMEs' visibility by capturing consumer attention, fostering online engagement, and strengthening brand image. This study offers valuable insights for MSME owners and local governments and supports institutions in implementing effective digital strategies. Practical recommendations include developing skills in content creation, collaborating with local influencers, and utilizing social media platforms to maximize outreach. These findings underscore the potential of digital virality as a sustainable marketing tool while also recognizing limitations such as resource constraints. Future research may further explore adaptive strategies suited to different MSME sectors.
Conservation of Cultural Heritage in Indonesia: A Review of Policy and Practice Lunariana Lubis; Bintoro Wardiyanto; Erna Setijaningrum
Journal of Governance Volume 9 Issue 4: (2024)
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31506/jog.v9i4.24554

Abstract

: Since 2010, the Indonesian government has given ministries and local governments the power to designate cultural heritage. However, there are still few clear policies and planning for cultural heritage conservation, so this study aims to find gaps in existing policy and planning and propose a revised policy framework. The method used a qualitative based on literature review. The examination of Indonesia's policy framework for cultural heritage conservation revealed a number of flaws that have an impact on the process. A heritage-owner approach to conservation, a lack of financial sources, a lack of incentives, a lack of openness, and poor coverage of the context of heritage are some of these shortcomings. The political structure should be revised, integrated conservation strategies and incentives should be offered, financing sources should be diversified, and public participation should be increased in order to address these deficiencies.
Analisis Pemangku Kepentingan Pengelolaan Sumber Daya Hutan di Kabupaten Jember: (Studi Kasus di Desa Tugusari Kabupaten Jember) Nurhuda Candra Hidayat; Erna Setijaningrum; Sulikah Asmorowati
Nakhoda: Jurnal Ilmu Pemerintahan Vol 19 No 2 (2020)
Publisher : Laboratorium Jurusan Ilmu Pemerintahan FISIP Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35967/njip.v19i2.118

Abstract

This study aims to analyze stakeholders in forest resource management in Tugusari Village, Bangsalsari District, Jember Regency. This research is motivated by the drastic reduction of critical land in Jember Regency, or in other words, there is success in forest conservation in the period 2011-2015. In answering the problem formulation and analyzing stakeholders using a stakeholder approach with Overseas Development Administration theory to identify stakeholders. Meanwhile, for the categorization and interrelation of stakeholders using Reed's theory. This study uses descriptive qualitative method. The results of this study have identified primary, secondary and key stakeholders. The primary stakeholders were LMDH Wana Makmur and the Tugusari Village Government. Secondary stakeholders are PHW Unit VII Bondowoso Jember working area. The key stakeholder is the public company Perhutani KPH Jember. Meanwhile, the stakeholder category consists of key players, contact setters, subjects, and crowds. The key category is the public company Perhutani KPH Jember. The contract setters, namely the Village Government. Subjects were LMDH Wana Makmur and Crowd, namely UPT PHW VII Bondowoso, Jember working area. While the interrelation between LMDH Wana Makmur stakeholders and the public company Perhutani KPH Jember went well because they often held coordination meetings and collaborative involvement. Thus it can be concluded that the success of forest resource management in Tugusari Village, Bangsalsari District Jember is due to the excellent interrelation of key players and subjects.
Co-Authors Achmad Edwyn Anedi Adhitama, Muhammad Okto Al Ghofiqi, Muhammad Dzulfikar Anansadino Farhan Lazuardi Anedi, Achmad Edwyn Angelia, Ruth Christien Pniel AnikRahma Anto Wahyudi Antun Mardiyanta Ariawantara, Putu Aditya Ferdian Arif Kresna Setiadi Asiyah Kassim Astried Pamella Cholifah Bagong Suyanto Baijuri Alwi Billiyanto, Rendy Bilqista , Aulia Noka Bintaro Wardiyanto Bintoro Wardiyanto Bintoro Wardiyanto Bintoro Wardiyanto Bintoro Wardiyanto Bintoro Wardiyanto, Bintoro Brenda Tarek Candra Hidayat, Nurhuda Dedyk Wahyu Widodo Devi Surya Pratama Dewi Wicaksana, Cika Adhita Diraisnu Gozali Doverianda, Bryan Dwi Arifriyanti, Riana Ekky Fiorentina Asterix Ekky Fiorentina Asterix Eko Supeno Eko Wardono Eliviana Ary Risyananda Endro Wahyudi Fajariyanto, Chosa Falih Suaedi Falih Suaedi Faried Effendy Ferdian, Putu Aditya Fitriyatuz Zahro Gabriela Natali Olivia Ghali Ekki Firmansyah Ghofiqi, Muhammad Ghofiqi, Muhammad Dzulfikar Al Gitadi Tegas Supramudyo Gozali, Diraisnu Hadi Sucipto Hardiana, Diah Riski Herdiani Narita Pricillia Himlina, Himlina Iftita Nuria Khalida Ikhwan Mustaqim irawan, jairi Irianto, Jusuf Isnaini, Santi Jairi Irawan Kapa, Jimmy Ryan Samuel Keban, Philipus Kusnan, Kusnan Listyorini Rarasingtyas Lubis, Lunariana Lunariana Lubis Lunariana Lubis Luqman Hakim Luqman Hakim Luqman Purwanto Luthfilhadi Qisthi Mardianti, Elis Marni Binti Ghazali Mia Amiati Mkhize, Thabo Mohammad Nur Kholis Majid Nadila Agita Vionita Nady Kinanti Purwanto Nanang Haryono Nanditya Putri Destyananda Nanditya Putri Destyananda Noor Azizah Maharani Nugroho, Ramadhany Nur Kholis Majid, Mohammad Nurhuda Candra Hidayat Nurul Jamila Hariani Pinky Saptandari, Pinky Prawitra Thalib Pribadi, Frita Ayu Purwanto, Luqman Qurota Mawa Adna, Anisa Rachmat Suhaimi Nasution Rachmawati, Annisa Mustika Rahardian, Ramaditya Ramadhany Nugroho Ramadhany Nugroho Ramadhany Nugroho* Rendy Billiyanto Rerica Dhea Shavila Reza Dzulfikri Riszky Adhini Rachmi Riyadi Riyadi Rizky, Agung Rochyati Triana Rochyati Wahyuni Triana Rofa’atul Hidayah Samad, Suhaimi Soegiono, Agie Nugroho Sri Winarsi Suariyanti, Ni Wayan Nina Sulikah Asmorowati Sunaryo Haryono Sunaryo Sunaryo Suparto Wijoyo Sutama Wisnu Dyatmika Tarek, Brenda Tinto Adi Nugraha Tyaning Ayuni Amalia Z. Uktutias, Sendy Ayu Mitra Widhayani Puri Setioningtyas Widhayani Puri Setioningtyas, Widhayani Puri Windayati Windayati Windyanisa Afifah Fauziana Yuniasih Fatmawati Dewi Zaidatul Ulya