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Pengaruh Kualitas Produk, Harga Dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Kedai Warsu Coffe Cafe Umami, Risatul; Rizal, As'at; Sumartik, Sumartik
Equilibrium: Jurnal Ekonomi-Manajemen-Akuntansi Vol 15, No 2 (2019): October
Publisher : Research Institution and Community Service Wijaya Kusuma Surabaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30742/equilibrium.v15i2.630

Abstract

This research finds out the effect of product, price and service quality toward customer satisfaction both partially and simultaneously at Warsu Coffe Cafe. It is descriptive research with a quantitative method. The data were collected using questionnaires and documentation. The populations were the consumers who visited and bought a product in Warsu Coffe Cafe. The samples were 87 respondents that were chosen by using nonprobability sampling technique with incidental sampling type. The analysis technique used multiple linear regression. The result showed that both partially and simultaneously, the product, price, and service quality affect customer satisfaction. The most dominant influence is product quality on customer satisfaction, it shows that the Warsu Coffee Cafe has good product quality.
GELIAT EKONOMI KREATIF UNTUK MENINGKATKAN BRANDING UMKM DI SIDOARJO Sumartik, Sumartik; Larassaty, Ayu Lucy
Prosiding Seminar Nasional INDOCOMPAC Manajemen
Publisher : Prosiding Seminar Nasional INDOCOMPAC

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (641.033 KB)

Abstract

Usaha Mikro Kecil dan Menengah (UMKM) berpotensi menghadapi persaingan Masyarakat Ekonomi ASEAN (MEA) yang merupakan salah satu bidang usaha yang dapat berkembang dan konsisten dalam perekonomian nasional. Dengan begitu besarnya peran UMKM sebagai kegiatan ekonomi kreatif diharapkan mampu untuk memenuhi kebutuhan dasar masyarakat serta dapat mengurangi tingkat pengangguran di Kabupaten Sidoarjo. Berbagai kendala pelaku UMKM yaitu pendampingan dan peran pemerintah belum bersifat menyeluruh ke semua pelaku UMKM dan masih bersifat local untuk memperluas pangsa pasar masih bersifat lokal, kesadaran terhadap Branding masih minim yang dan hanya mengandalkan pelanggan tetap serta distributor untuk menjualkan produknya. Usaha masih bersifat konvensional sehingga kurang pengetahuan tentang manajemen branding, khususnya pengurusan Brand atau merk produk dagang yang tergolong rumit. Tujuan  penelitian ini (1) untuk mengetahui model pengembangan ekonomi kreatif di Kota Sidoarjo, (2) untuk mengetahui cara-cara mudah membuat branding pada produk-produk UMKM di Sidoarjo, (3) untuk mengetahui perlunya branding produk UMKM dalam menghadapi pangsa pasar. Jenis penelitian ini bersifat kualitatif interpretif, informan kunci pada penelitian ini adalah 30 Pelaku UMKM di Sidoarjo, Kepala DISPERINDAG Sidoarjo, 2 Pakar UMKM di Sidoarjo, Teknik pengumpulan data menggunakan in depth Interview, Fokus Group Discussion (FGD), keabsahan data menggunakan credibility, confirmability, transferability, dependability. Teknik analisis data menggunakan data collection, data reduction, data display dan conclusion. Hasil yang diharapkan pada penelitian ini adalah model pengembangan UMKM di Kota sidoarjo khususnya Capacity Building, pendampingan pada sumber daya manusia UMKM, permudahan perizinan, kucuran modal, penciptaan branding pada UMKM untuk menunjukkan identitas Kota Sidoarjo, serta Peningkatan jangkauan Pemasaran. Kata Kunci : Ekonomi Kreatif, Branding, UMKM Sidoarjo Micro, Small and Medium Enterprises (SMEs) could potentially face competition ASEAN Economic Community (AEC) which is one area of ​​business that can grow and be consistent in the national economy. With the overwhelming role of SMEs as a creative economic activity expected to be able to meet the basic needs of society as well as to reduce the unemployment rate in the district of Sidoarjo. Various obstacles SMEs are mentoring and role of government is not exhaustive to all SMEs and they are local to expand market share still localized, awareness Branding is still minimal and only rely on repeat customers and distributors to sell products. Enterprises still conventional so lacking knowledge of branding management, in particular the maintenance of brand products Brand or trade is complex. The purpose of this study (1) to determine the model of creative economic development in the town of Sidoarjo, (2) to find out ways to easily create branding on the products of SMEs in Sidoarjo, (3) to determine the necessity of branding the products of SMEs in the face of market share. This research is qualitative interpretive, key informants in this study was 30 Perpetrators of SMEs in Sidoarjo, Chief Disperindag Sidoarjo, 2 Expert SMEs in Sidoarjo, data collection technique using in depth interviews, Focus Group Discussion (FGD), the validity of the data using a credibility, confirmability, transferability, dependability. Data were analyzed using the data collection, data reduction, display data and conclusion. Results are expected in this study is a model of the development of SMEs in particular sidoarjo City Capacity Building, assistance in human resources SMEs, permudahan licensing, capital injection, the creation of branding on SMEs to show the identity of the town of Sidoarjo, and Enhancing the reach of Marketing. Keywords: Creative Economy, Branding, SMEs Sidoarjo
Pengaruh Mutasi dan reward terhadap produktivitas kerja melalui kepuasan kerja sebagai variabel intervening pada karyawan PT Karymitra Budisentosa Alldy Rantotanio; Sumartik
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol 1 No 1 (2022): Januari: Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (618.559 KB) | DOI: 10.55606/jimak.v1i1.138

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh variabel mutasi terhadap kepuasan kerja, pengaruh variabel reward terhadap kepuasan kerja, pengaruh variabel mutasi terhadap Produktivitas Kerja pengaruh variabel reward terhadap Produktivitas Kerja, pengaruh kepuasan kerja terhadap Produktivitas Kerja pengaruh variabel mutasi terhadap Produktivitas Kerja Melalui Kepuasan Kerja Sebagai Variabel dan Untuk mengetahui pengaruh variabel reward terhadap Produktivitas Kerja Melalui Kepuasan Kerja Sebagai Variabel Intervening Jenis penelitian ini merupakan penelitian yang menggunakan metode kuantitatif, variabel bebas dalam penelitian ini adalah variabel Mutasi (X1), Reward (X2) Variabel terikat pada penelitian ini adalah Produktivitas Kerja (Y) dan Variabel intervening dalam penelitian ini adalah Kepuasan Kerja (Z). populasi yang digunakan dalam penelitian ini karyawan tetap PT Karyamitra Budisentosa yang total berjumlah 85 karyawan, dengan teknik pengambilan sampel menggunakan total sampling. Analisa data menggunakan analisis jalur , uji hipotesis dan uji sobel. Kesimpulan pada penelitian ini antara lain terdapat pengaruh mutasi terhadap kepuasan kerja, Terdapat pengaruh reward terhadap kepuasan kerja, Terdapat pengaruh mutasi terhadap produktivitas kerja, Terdapat pengaruh reward terhadap produktivitas kerja, Terdapat pengaruh kepuasan kerja terhadap produktivitas kerja, Tidak terdapat pengaruh mutasi terhadap produktivitas kerja melalui kepuasan kerja sebagai variabel intervening, Tidak terdapat pengaruh reward terhadap produktivitas kerja melalui kepuasan kerja sebagai variabel intervening.
RETRACTED: The Influence of Work Discipline, Compensation and Work Environment on the Performance of Sidoarjo District Office Employees Mukhammat Ali Bachrudin; Sumartik
Academia Open Vol 3 (2020): December
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.3.2020.1132

Abstract

This article has been retracted at the request of the Editor-in-Chief. This article is already published in https://journals.researchparks.org/index.php/IJHCS/article/view/1744/1706 The scientific community takes a very strong view on this matter and apologies are offered to readers of the journal that this was not detected during the submission process.
The Effect of Leadership, Self-Efficacy and Work Motivation on Work Discipline With Organizational Commitment as an Intervening Variable Fisabilillah Ibnu Roy; Sumartik Sumartik
Academia Open Vol 5 (2021): December
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (6474.711 KB) | DOI: 10.21070/acopen.5.2021.1767

Abstract

Organization is a form of cooperation of a group of people to achieve a certain goal effectively and efficiently. This study aims to determine the effect of leadership, self-efficacy and motivation on work discipline with organizational commitment as an intervening variable conducted at the Department of Environment and Hygiene, Sidoarjo Regency. This research uses quantitative research. The location of this research was conducted at the Department of Environment and Hygiene, Sidoarjo Regency. The population in this study were all permanent employees of the Environmental and Hygiene Service of Sidoarjo Regency. The sample is 97 employees. With total sampling technique. Collecting data using a questionnaire. Data analysis uses Path analysis with the help of PLS ​​SEM software data processing. The results of the study prove that leadership, self-efficacy and motivation have an effect on organizational commitment and work discipline. Leadership Self-efficacy and motivation affect work discipline through organizational commitment as an intervening variable
Pengaruh Job Insecurity, Kepuasan Kerja dan Stres Kerja Terhadap Turnover Intention dengan Komitmen Organisasi Sebagai Variabel Intervening pada PT Lumina Packaging Eki Wulanfitri; Sumartik Sumartik; Lilik Indayani
JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Vol 6 No 1 (2020): March
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (29.071 KB) | DOI: 10.21070/jbmp.v6i1.425

Abstract

This study aims to examine the Influence of Job Insecurity, Job Satisfaction and Job Stress on Turnover Intention with Organitational Commitment as Intervening Variable.This research uses a quantitive approach with a survey method. The sampling technique uses simple random sampling. The population in this study amounted 291 employees and the sample used amounted 75 employees of PT Lumina Packaging. Technical data analysis using Partial Least Squares (PLS) with Warppls 5.0 software. The result of this research found that Job Insecurity have a direct and significant effect on Turnover Intention by 28%, Job Satisfaction have a direct and significant effect on Turnover Intention by 41%, Job Stress have a direct and significant effect on Turnover Intention by 19%, Job Insecurity have a direct and significant effect on Organitational Commitment by 24%, Job Satisfaction have a direct and significant effect on Organitational Commitment by 19%, Job Stress have a direct and significant effect on Organitational Commitment by 20%, and Organitational Commitment have a direct and significant effect on Turnover Intention by 23%. Job Insecurity have an indirect effect on Turnover Intention through Organitational Commitment as an intervening variable by 47%, Job Satisfaction have an indirect effect on Turnover Intention through Organitational Commitment as an intervening variable 42%, Job Stress have an indirect effect on Turnover Intention through Organitational Commitment as an intervening variable by 43%.
The Influence Of Organizational Communication On Employee Performance on Seafood Trade Companies in Sidoarjo Fariz Maulana; Sumartik Sumartik
Indonesian Journal of Law and Economics Review Vol 14 (2022): February
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (238.603 KB) | DOI: 10.21070/ijler.v14i0.759

Abstract

This study aims to determine the effect of transformational leadership style, organizational culture, organizational communication on employee performance with job satisfaction as an intervening variable at PT. Sekar Laut, Tbk. in Sidoarjo. This research is a type of quantitative research, the analytical tool used is tabulating the questionnaire. This study took a sample of 95 respondents and they are employees of PT. Sekar Laut, Tbk. in Sidoarjo. The method used in this research is (probability sampling), while the sampling technique uses (simple random sampling). Collecting data using a direct survey method with a questionnaire instrument. For further analysis using the method and analysis technique Partial Least Square (PLS) ± Structural Equation Model (SEM). The results showed that transformational leadership style had a significant effect on employee performance: organizational culture had a significant effect on employee performance: organizational communication had a significant effect on employee performance: Transformational leadership style had a significant effect on job satisfaction: Organizational culture had a significant effect on job satisfaction: Communication had a significant effect on job satisfaction. Job satisfaction: Transformational leadership style has a significant effect on employee performance through job satisfaction as an intervening variable: Organizational culture has a significant effect on employee performance through job satisfaction as an intervening variable: Organizational communication has a significant effect on employee performance through job satisfaction as an intervening variable: There is a significant influence on satisfaction work performance of employees.
PEMBUATAN ARENA SELFIE DALAM PEMANFAATAN SAMPAH PLASTIK PADA MASYARAKAT DESA KENONGO Sumartik Sumartik
SYUKUR (Jurnal Inovasi Sosial dan Pengabdian Masyarakat) Vol. 2 No. 2 (2019): Oktober
Publisher : Faculty of Economics and Business, University of Muhammadiyah Prof. DR. HAMKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (680.893 KB) | DOI: 10.22236/syukur_vol2/is1pp134-140

Abstract

Desa Kenongo merupakan desa padat penduduk di kota Sidoarjo yang banyak terdapat sungai disekitar pemukiman. Kebiasaan masyarakat yang suka membuang sampah sembarangan seringkali menciptakan bau busuk yang mengganggu aktivitas masyarakat. Bank Sampah ‘Sekar Kenanga’ merupakan tempat alternatif pengolahan sampah yang dilakukan oleh warga desa Kenongo. Pengolahan sampah tidak saja diolah menjadi barang yang berbeda namun bernilai ekonomis yang dapat menambah kemandirian ekonomi masyarakat serta pembuatan arena spot selfie dari daur ulang sampah plastik juga dilakukan masyarakat dari hasil olahan sampah plastik. Penelitian ini bertujuan untuk memberikan gambaran mengenai peran bank sampah ‘Sekar Kenanga’dan pembuatan spot selfie yang memanfaatkan sampah plastik di Desa Kenongo baik dari pengumpulan sampah di bank sampah ataupun dari penjaringan sampah plastik di sungai sekitar pemukiman desa. Metode yang digunakan adalah deskriptif kualitatif. Data didapatkan melalui wawancara terhadap informan kunci seperti Kepala Desa, pengurus bank sampah, anggota bank sampah, remaja karang taruna dan masyarakat bukan anggota bank sampah ‘Sekar Kenanga”serta unsur dinas kebersihan dari kecamatan Tulangan. Observasi di lapangan dilakukan dengan memberikan berbagai pelatihan pengolahan kreasi souvenir dan aksesories dari sampah plastik dan teknik pembuatan hiasan untuk spot selfie yang bernuansa himbauan menjaga kebersihan sampah. Aktivitas dalam analisis data yaitu data reduction, data organization dan interpretation. Hasil penelitian menunjukkan dari aspek kelembagaan desa, bank sampah ‘Sekar Kenanga’turut serta dalam program pemberdayaan masyarakat desa, Aspek pembiayaan, masih diperlukan pengeloaan keuangan bank sampah secara optimal dengan keuntungan yang lebih besar, dan apek peran serta masyarakat sudah baik dan aktif tetapi mereka belum faham semua tentang arti penting pengolahan bank sampah dan pembuatan spot selfie, hanya terbatas menjual sampah ke bank sampah ‘Sekar Kenanga’. Kata Kunci: Kelompok PKK, Pemberdayaan, Bank Sampah Sekar Kenanga, Spot Selfie.
The Influence of Intellectual Intelligence, Emotional Intelligence, and Spiritual Intelligence on Employee Performance with Intervening Variable Job Satisfaction CV. Kirana Bahari.: Pengaruh Kecerdasan Intelektual, Kecerdasan Emosional, Dan Kecerdasan Spiritual Terhadap Prestasi Kerja Karyawan Dengan Kepuasan Kerja Variabel Intervening CV. Kirana Bahari. Faiz Wachida Yuda; Sumartik Sumartik
Indonesian Journal of Innovation Studies Vol. 16 (2021): October
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2638.718 KB) | DOI: 10.21070/ijins.v16i.565

Abstract

This study aims to determine Intellectual Intelligence, Emotional Intelligence, and Spiritual Intelligence on Employee Work Performance with Job Satisfaction Intervening Variable CV. Kirana Bahari. This research is a type of quantitative research with hypothesis testing. The sample used in this study were 50 employees of CV. Kirana Bahari. The analytical tool used in this research is partial least square (PLS). The term PLS specifically means the calculation of the optimal least square fit of the correlation or variance matrix. The primary data in this study were obtained from a questionnaire whose measurement was using a Likert scale which was tested for validity and reliability. The results of this study prove that intellectual intelligence affects job satisfaction, emotional intelligence affects job satisfaction, spiritual intelligence affects job satisfaction, intellectual intelligence affects work performance, emotional intelligence affects work performance, spiritual intelligence affects job performance, job satisfaction affects job performance. work performance, intellectual intelligence affects job performance mediated by job satisfaction, emotional intelligence affects job performance mediated by job satisfaction, emotional intelligence affects job performance mediated by job satisfaction.
Pendampingan dan Penguatan UMKM Desa Kenongo Melalui Branding dan Legalitas Produk Di Masa Pandemi Covid-19 Santi Rahma Dewi; Sriyono Sriyono; Sumartik Sumartik
Jurnal Pengabdian Masyarakat IPTEKS Vol 7, No 1 (2021): JURNAL PENGABDIAN MASYARAKAT IPTEKS
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/jpmi.v7i1.5267

Abstract

Desa Kenongo Kecamatan Tulangan Kabupaten Sidoarjo, merupakan salah satu desa di wilayah Sidoarjo yang memiliki banyak anggota UMKM. Dari hasil pemetaan awal jumlah UMKM di Desa Kenongo adalah 210 dengan berbagai macam jenis usaha. Jenis usaha yang ada adalah konveksi, batik, souvenir, makanan dan minuman, serta berbagai macam kerajinan tangan lainnya. Dengan jumlah UMKM yang cukup banyak ini, masih sangat sedikit yang mempunyai legalitas usaha serta kemampuan untuk membranding usahanya.Tujuan pendampingan ini adalah mewujudkan UMKM yang memiliki kualitas bagus dan dapat bersaing serta bertahan di masa pandemi dengan cara 1) Branding produk melalui media sosial serta memberikan keahlian agar dapat membuat sendiri media pemasaran. Selanjutnya yang 2) Legalitas usaha bagi UMKM agar lebih berkualitas dan terpercaya.Hasil pendampingan ini adalah meningkatnya nilai penjualan meskipun belum sama seperti sebelum pandemi, dan meningkatnya kesadaran pemilik UMKM untuk legalitas usahanya. Pendampingan ini juga membentuk kelompok UMKM dengan struktur baru yang lebih terorganisir untuk membantu pelaku UMKM dalam pengembangan usahanya. Pendampingan 
Co-Authors Abdullah Hilmi Ar Rifani Adinda, Taskia Putri Adji Kusuma, Kumara Agung Kurnia Harta Ahmad Anwar Mudzakkir Azmi Aisy, Rohadatul Aisyah Putri, Aisyah Alfan, Ahmad Alifiyah, Sabilah Tri Alivioni Aizzatin Nabilah Alldy Rantotanio Amaliyah, Rose Angger Syanindra Alvin Anzas Budi Ariestya Putri Pambajeng Arifin, Moch Bagus Ayu Akhmala Ayu Lucy Larassaty Azhar Raihan Bachrudin Bagus Irawan Bianca Bella Dina Boby Ariyanto Damayanti , Sella Damayanti, Sella Darmarini, Aulia Rahma Darmawan, Ridha Arizka Dedy Dedy dedy dedy, dedy Dela Ayu Permatasari Destiviani, Shelia Dewi Andriani Dewi Andriani Dewi Komala Sari Dia Rachmalia Dikky Putra Darmawan Dini Anggaita Putri Eki Wulanfitri Eko Pristiwanto Elssya Mayyora Emmira iffat Erina Sonji Syaillatul Ilmi Evan Agung Junio Fachri Ramizard Husain Faiz Wachida Yuda Faiza Faizi, Ahmad Nur Fani, Hamida Fariz Maulana Faurina, Retno Dita Febby Tiara Pinata Febrianti, Nila Osama Febriyanti, Rada Firdaus, Ronald Fisabilillah Ibnu Roy Galuh Ratmana Hanum Gerung, Vido Michael Ghassani, Ferdianti Almas Abharina Gilang Rahmadhon hanafi, khafid khoirul Hasan Ubaidillah Hasan Ubaidillah Hayati, Nuril Helza Sabila, Rani Herlinda Maya Kumala Herlinda Maya Kumala Sari, Herlinda Maya Kumala Hidayati, Levina Zahirah Ica Safaatul Ilmi Ika Febirillah Sari Ika Oktaviyanti Imroatus Sholikhah, Imroatus Inneke Cahyati Intan Agustin Izzuel Harits Susetyo Jihan Nada Farera Karina Dwi Cahyani Khafi Khafidin Kholilatul Mufarrohah Kumara Adji Kusuma Kyki Veronica Anggraeni Leni Anggraeni Lilik Indayani Lisa Ayu Pransiska Lisa Rachmadiyah Lita, Kunnurul M Ali Sodik Mahardhika, Eggi Mahendra, Danar Putra Mareyza, Ahmad Rivaldi Mariani, Anti Masruroh, Indah Maulidiyah, Nur Laili Mirnanda Wahyu Prastika Misti Hariasih Moch Taufik Mochamad Rizal Yulianto Mochammad Riski Permana Putra Mohammad Ma’ruf Rois Muchammad Wildan Nizar Rifqi Muhammad Acep Gina Anggara Muhammad Agus Baihaki Muhammad Husnul Khuluq Muhammad Syaifuddin Muhammad Syaifuddin Muhammad Yani, Muhammad Mukhamat Ali Mukhammat Ali Bachrudin Nabila Wakhidatur Roudhoh Nailul Isnaini Agustin Nihlatul Qudus Sukma Nirwana Nur Bahtiar Satriyo Wibowo Nur Rahayu Ningrati Octaviani, Hesty Oetarjo, Mas Pradyta, Ayu Pramesty Ardea Nur Dianta Prasastia Maudita Putri Tamaja Pratama, Wahyu Ardy Puspita, Aditya Novi Putra, Achmad Andy Permana Putri , Dhea Ariesta Putri Oktaviana Anjaswangi Putri, Cindy Meidiyanti Qiftiyah, Dwi Ayu Miftakhul Rachmawati, Errina Rada Febriyanti Rahayu, Intan Putri Rahma, Nur Anisa Rahmah, Adinda Syafira Rani Fauzia Aufa Wardha Yanti Reni Eka Putri Revanda Putri Aggasi, Vanny Rifdah Abadiyah Rio Adi Saputra Rita Ambarwati Rita Ambarwati Sukmono Rizal, As'at Rizki Amaliyah Rizki Amaliyah Rizki Jatiningrum Rizky Eka Febriansah Rojiyah, Dewi Rosa, Deshiamiar Roudhotul Jannah Rozi, Achmad Fatchur Safinska, Syawala Putri Safira Nur Jannah Salsabilla, Jessica Berliana Santi Rahma Dewi Saputro, Ardi Sari, Prastiwi Nilam Satriyo Gadang Kebajikan Sa’diyah, Halimatus Shela Felisya Nuzulita Silvia, Rina Sriyono Sriyono Sriyono Sriyono Sriyono Sudarso, Satrio Trianika, Ayu Retno Trisnawati, Vera Mita Ubaidillah, Hasan Ulhaq, Amara Putri Dhya Umami, Risatul Vera Firdaus Vian, Ardansyah Vian Aryana Violita Puspa Dewi Agustina Viranti, Adelia Eva Vitaningdyah, Faradila Wahidah, Zahrotul Wahyu Fathur Rachman Yayan Saputro Yulianto, Rizal Zahrotul Firda Zulkufli, Muhammad