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All Journal Jurnal Pendidikan Ekonomi (JUPE) Kompak : Jurnal Ilmiah Komputerisasi Akuntansi Competence : Journal of Management Studies (Kompetensi : Jurnal Studi Manajemen) Jurnal Ilmiah Teknik Industri IMAGE Prosiding Seminar Nasional INDOCOMPAC Binus Business Review Jurnal Ilmiah Mahasiswa Ekonomi Manajemen Jurnal Ilmiah Universitas Batanghari Jambi JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Agregat: Jurnal Ekonomi dan Bisnis SYUKUR (Jurnal Inovasi Sosial dan Pengabdian Masyarakat) Journal of Economic, Bussines and Accounting (COSTING) EKONOMIS : Journal of Economics and Business Equilibrium: Jurnal Ekonomi-Manajemen-Akuntansi Jambura Journal of Educational Management Jurnal Administrasi dan Manajemen JURNAL EKSBIS KOLOKIUM: Jurnal Pendidikan Luar Sekolah Matrik : Jurnal Manajemen dan Teknik Industri Produksi Revitalisasi : Jurnal Ilmu Manajemen Jurnal Pengabdian Masyarakat IPTEKS Management Studies and Entrepreneurship Journal (MSEJ) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal E-Bis: Ekonomi Bisnis Jurnal Darma Agung Suluah Bendang: Jurnal Ilmiah Pengabdian Kepada Masyarakat Jurnal Ilmiah Manajemen Ubhara Academia Open Jurnal Fokus Manajemen Bisnis Indonesian Journal of Cultural and Community Development Indonesian Journal of Law and Economics Review Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Disrupsi Bisnis Jurnal Ekonomi Efektif Jurnal Ilmu Manajemen Advantage Indonesian Journal of Education Methods Development Indonesian Journal of Innovation Studies Jurnal Ilmiah Manajemen dan Kewirausahaan Procedia of Social Sciences and Humanities Journal of Islamic and Muhammadiyah Studies Adabiyah: Jurnal Pendidikan Islam PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Paradoks : Jurnal Ilmu Ekonomi Jurnal Ilmiah Manajemen dan Kewirausahaan Jurnal Ekonomi, Bisnis dan Pendidikan (JEBP) Journal of Advances in Accounting, Economics, and Management Jurnal Akuntansi, Manajemen, dan Perencanaan Kebijakan Innovative Technologica: Methodical Research Journal Jurnal Ilmiah Manajemen Ekonomi Dan Akuntansi (JIMEA) Journal of Business Economics and Agribusiness Analysis : Journal of Education IJBLPS Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal Pemberdayaan Ekonomi dan Masyarakat Jurnal Inovasi Daerah Tali Jagad Jurnal Ilmiah Manajemen JOTECHS Frontiers in Research Journal Journal of Micro, Small and Medium Enterprises Journal of Ekonomics, Finance, and Management Studies Ulil Albab IJHCS eJEBA Jurnal Ilmiah Manajemen Dan Kewirausahaan
Sumartik
Universitas Muhammadiyah Sidoarjo
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Journal : Procedia of Social Sciences and Humanities

 1 
E Service Quality, Trust and Satisfaction on Consumer Loyalty at Hospital: Kualitas Layanan Elektronik, Kepercayaan dan Kepuasan Terhadap Loyalitas Konsumen Rumah Sakit Indayani, Lilik; Sumartik; Hanum, Galuh Ratmana; Adinda, Taskia Putri; Viranti, Adelia Eva
Procedia of Social Sciences and Humanities Vol. 3 (2022): Proceedings of the 1st SENARA 2022
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/pssh.v3i.243

Abstract

Rapid technological advances in the industrialization era make companies move faster in meeting needs. Government regulations that limit the distance and capacity of hospitals are the main factors for the emergence of e-service quality. Doctors have started to limit face-to-face contact with patients to avoid the risk of contracting Covid-19. This of course provides a business idea for hospital digital health service providers to apply it in the form of services. The quality of electronic services is also very important for the hospital health business to promote superior products and services to reach loyal consumers. The purpose of this study was to determine the mediating effect of customer satisfaction on customer loyalty with e service quality and trust variables, an integrated health business strategy from the direct effect of e service quality and trust on customer loyalty. Descriptive research design with quantitative methods, where the population is taken from consumers who use Siti Khodijah Hospital throughout Sidoarjo, researchers use random sampling technique in distributing questionnaires using accidental sampling, anyone encountered can be used as a sample, by taking 120 samples with indicators and statement items as much as 20 items. The software used is SEM PLS Wrap3.0. The resulting output is an increase in service quality to e service quality in the health business, consumer behavior and environmental conditions that determine consumers are satisfied and believe in health business products and services for individual consumers in line with the development of digital technology with a significance level of t count greater than t table and the VAF value is less than 80%, which means that customer satisfaction as an intervening variable is able to partially mediate.
Marketing Managerial Coaching Tows Analysis And Food Poisoning Anticipation Training In Culinary Business: Coaching Manajerial Pemasaran Analisis Tows Dan Pelatihan Antisipasi Keracunan Makanan Pada Bisnis Kuliner Sumartik; Hanum, Galuh Ratmana; Indayani, Lilik; Rachmawati, Errina; Gerung, Vido Michael
Procedia of Social Sciences and Humanities Vol. 3 (2022): Proceedings of the 1st SENARA 2022
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/pssh.v3i.331

Abstract

Problems The ability of Oiki Pizza SMEs in recognizing business strengths is felt to be lacking, threats and opportunities and business weaknesses for business sustainability are still not detected properly, the level of food health according to government standards is also not properly known in running its business. The solutions offered by the team proposing Abdimas Universitas Muhammadiyah Sidoarjo include assistance in Marketing Managerial Coaching in the form of training in the preparation of TOWS analysis (Threats, Opportunities, Weaknesses, Streghts). The method that the researcher uses is divided into 2 activities carried out from January 2022 to April February 2022, namely carrying out a TOWS analysis (Threats, Opportunities, Weaknesses, Streghts) including identifying the main TOWS issues and strategies implemented, and the next activity is food poisoning anticipation training for the first level. food health. The parties involved are the three proposing lecturers and two students who serve in the management study program, UKM Oiki Pizza. Abdimas' results, namely UKM Pizza Oiki were able to compile TOWS for their business activities and record food processing activities based on the health standards of the UNESCO World Health Organization to avoid food poisoning.
Knowledge Sharing, Knowledge Use, Knowledge Storage For Banking Employee Performance Improvement: Berbagi Pengetahuan, Penggunaan Pengetahuan, Penyimpanan Pengetahuan Untuk Peningkatan Kinerja Karyawan Perbankan Sumartik; hariasih, Misti; Sukma Nirwana, Nihlatul Qudus; Mariani, Anti; Mahendra, Danar Putra
Procedia of Social Sciences and Humanities Vol. 3 (2022): Proceedings of the 1st SENARA 2022
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/pssh.v3i.341

Abstract

The company's competitive advantage can be seen from the implementation of strategic management of the company's performance where there is a role for dynamic capabilities in achieving sustainability. The main challenge for companies in general is to understand and apply knowledge management in the form of work systems, how to share, use knowledge and store knowledge and dispose of knowledge that is not in line with standard company procedures in the banking industry in Sidoarjo, especially Conventional Rural Banks which are also hit by break-even. Covid pandemic. The research method is quantitative explanatory with a population of 51 Conventional BPRs in Sidoarjo who are members of the Perbarindo banking organization (Association of Bank Indonesia) in the East Java region with 150 employees as a sample using Accidental Sampling questionnaires. The samples that were declared eligible were categorized as Teller, Customer Service, Back Office, Accounting, Marketing, Supervisor, Area Manager. Data were tabulated and analyzed with SEM-PLS Wrap 3.0 software with outer model and inner model analysis. In this study did not care about age and gender as well as education. The results showed that knowledge sharing has a very large effect on employee performance with a significance level of t count greater than t table. Increasing knowledge sharing in the banking industry can be an innovative performance behavior and strategic plan in the context of economic recovery during the Covid 19 Pandemic.
Co-Authors Abdullah Hilmi Ar Rifani Adinda, Taskia Putri Adji Kusuma, Kumara Affandi, M Yusuf Agung Kurnia Harta Ahmad Anwar Mudzakkir Azmi Aisy, Rohadatul Aisyah Putri, Aisyah Alfan, Ahmad Alifiyah, Sabilah Tri Alldy Rantotanio Amaliyah, Rose Andriani , Dewi Angger Syanindra Alvin Anzas Budi Ariestya Putri Pambajeng Arifin, Moch Bagus Ariskiya, Safira Ayu Akhmala Ayu Lucy Larassaty Bachrudin Bagus Irawan Bianca Bella Dina Boby Ariyanto Cahyati, Inneke Damayanti , Sella Damayanti, Adinda Putri Damayanti, Sella Darmarini, Aulia Rahma Darmawan, Ridha Arizka Dedy Dedy dedy dedy, dedy Dela Ayu Permatasari Destiviani, Shelia Dewi Andriani Dewi Andriani Dewi Komala Sari Dia Rachmalia Dikky Putra Darmawan Djuwantoro, Vani Sofiah Eki Wulanfitri Eko Pristiwanto Emmira iffat Erina Sonji Syaillatul Ilmi Faiza Faizi, Ahmad Nur Fani, Hamida Fariz Maulana Faurina, Retno Dita Febriansyah, Rizky Eka Febrianti, Nila Osama Febriyanti, Rada Firdaus, Ronald Fisabilillah Ibnu Roy Galuh Ratmana Hanum Gerung, Vido Michael Ghassani, Ferdianti Almas Abharina hanafi, khafid khoirul Harta, Agung Kurnia Hasan Ubaidillah Hasan Ubaidillah Hayati, Nuril Helza Sabila, Rani Herlinda Maya Kumala Herlinda Maya Kumala Sari, Herlinda Maya Kumala Hidayati, Levina Zahirah Hidayati, Salsabila Husain, Fachri Ramizard Ika Oktaviyanti Ilmi, Ica Safaatul Imroatus Sholikhah, Imroatus Intan Agustin Jannah, Safira Nur Jihan Nada Farera Junio, Evan Agung Karina Dwi Cahyani Kebajikan, Satriyo Gadang Khafi Khafidin Kholilatul Mufarrohah Kumara Adji Kusuma Kyki Veronica Anggraeni Leni Anggraeni Lilik Indayani Lisa Ayu Pransiska Lisa Rachmadiyah Lita, Kunnurul Mahardhika, Eggi Mahendra, Danar Putra Mareyza, Ahmad Rivaldi Mariani, Anti Masruroh, Indah Maulidiyah, Nur Laili Mayyora, Elssya Mirnanda Wahyu Prastika Misti Hariasih Moch Taufik Mochamad Rizal Yulianto Mochammad Riski Permana Putra Mohammad Ma’ruf Rois Muhammad Acep Gina Anggara Muhammad Agus Baihaki Muhammad Husnul Khuluq Muhammad Syaifuddin Muhammad Yani, Muhammad Mukhamat Ali Mukhammat Ali Bachrudin Nabila Wakhidatur Roudhoh Nabilah, Alivioni Aizzatin Nailul Isnaini Agustin Nihlatul Qudus Sukma Nirwana Ningrati, Nur Rahayu Nizar Rifqi, Muchammad Wildan Nuzulita, Shela Felisya Octaviani, Hesty Oetarjo, Mas Pinata, Febby Tiara Pradyta, Ayu Pramesty Ardea Nur Dianta Prasastia Maudita Putri Tamaja Pratama, Wahyu Ardy Puspita, Aditya Novi Putra, Achmad Andy Permana Putri , Dhea Ariesta Putri Oktaviana Anjaswangi Putri, Cindy Meidiyanti Putri, Dinda Rizky Ana Putri, Dini Anggaita Qiftiyah, Dwi Ayu Miftakhul Rachman, Mohammad Arief Rachman, Wahyu Fathur Rachmawati, Errina Rahayu, Intan Putri Rahma, Nur Anisa Rahmadhon, Gilang Rahmah, Adinda Syafira Raihan, Azhar Rani Fauzia Aufa Wardha Yanti Reni Eka Putri Revanda Putri Aggasi, Vanny Rifdah Abadiyah Rio Adi Saputra Rita Ambarwati Rita Ambarwati Sukmono Rizal, As'at Rizki Amaliyah Rizki Amaliyah Rizki Jatiningrum Rizky Eka Febriansah Rojiyah, Dewi Rosa, Deshiamiar Roudhotul Jannah Rozi, Achmad Fatchur Sabilla, Shafa Shal Safinska, Syawala Putri Salsabilla, Jessica Berliana Santi Rahma Dewi Saputro, Ardi Sari, Ika Febirillah Sari, Prastiwi Nilam Satriyo Wibowo, Nur Bahtiar Sa’diyah, Halimatus Silvia, Rina Sodik, M Ali Sriyono Sriyono Sriyono Sriyono Sriyono Sudarso, Satrio Susetyo, Izzuel Harits Tri Widyawati Trianika, Ayu Retno Trisnawati, Vera Mita Ubaidillah, Hasan Ulhaq, Amara Putri Dhya Umami, Risatul Vera Firdaus Vian, Ardansyah Vian Aryana Violita Puspa Dewi Agustina Viranti, Adelia Eva Vitaningdyah, Faradila Wahidah, Zahrotul Wulan Fitri Yanti Yayan Saputro Yuda, Faiz Wachida Yulianto, Rizal Zahrotul Firda Zulkufli, Muhammad