Article Per Year (5 Year)
p-Index From 2021 - 2026
16.754
P-Index
This Author published in this journals
All Journal ComEngApp : Computer Engineering and Applications Journal Seminar Nasional Aplikasi Teknologi Informasi (SNATI) JIK Jurnal Ilmu Komputer Jurnal Ilmiah Teknik Elektro Komputer dan Informatika (JITEKI) JUTI: Jurnal Ilmiah Teknologi Informasi Jurnal Ilmu Komputer dan Agri-Informatika INFOKAM Jurnal Teknologi Informasi dan Ilmu Komputer JUSIFO : Jurnal Sistem Informasi Jurnas Nasional Teknologi dan Sistem Informasi Journal of Information Systems Engineering and Business Intelligence Jurnal Kajian Informasi & Perpustakaan Jurnal IPTEK-KOM (Jurnal Ilmu Pengetahuan dan Teknologi Komunikasi) Proceeding of the Electrical Engineering Computer Science and Informatics Policy & Governance Review JOIV : International Journal on Informatics Visualization Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) International Journal of Artificial Intelligence Research Paradigma Jurnal Ilmiah FIFO Journal of Government and Civil Society Emerging Science Journal Jurnal Pilar Nusa Mandiri Jurnal Sains Dan Teknologi (SAINTEKBU) Faktor Exacta Jurnal Teknik Informatika STMIK Antar Bangsa JITK (Jurnal Ilmu Pengetahuan dan Komputer) Masyarakat Telematika Dan Informasi : Jurnal Penelitian Teknologi Informasi dan Komunikasi JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Applied Information System and Management Jurnal Teknoinfo Jurnal Sisfokom (Sistem Informasi dan Komputer) RESEARCH : Computer, Information System & Technology Management Voice Of Informatics MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) Kilat Jambura Journal of Informatics Jurnal Informatika Global Jurnal Teknologi Terpadu Jurnal ICT : Information Communication & Technology MULTINETICS Jurnal Mantik Journal of Information Systems and Informatics Syntax Idea Jurnal Teknologi Dan Sistem Informasi Bisnis Jurnal Informatika Ekonomi Bisnis Journal of Applied Engineering and Technological Science (JAETS) Unistek: Jurnal Pendidikan dan Aplikasi Industri Indonesian Journal of Electrical Engineering and Computer Science International Journal of Advances in Data and Information Systems Infotek : Jurnal Informatika dan Teknologi Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Teknik Informatika (JUTIF) Jurnal Restikom : Riset Teknik Informatika dan Komputer Journal of Applied Data Sciences INSERT: Information System and Emerging Technology Journal Business Review and Case Studies Journal La Multiapp International Journal of Social Service and Research Asian Management and Business Review Jurnal Impresi Indonesia Journal of Informatics and Communication Technology (JICT) Journal of Social Research Journal of Comprehensive Science Makara Journal of Technology Inkubis: Jurnal Ekonomi dan Bisnis Jurnal Indonesia Sosial Teknologi Jurnal Indonesia Sosial Sains Proceeding of International Conference Health, Science And Technology (ICOHETECH) Journal of Business, Social and Technology Eduvest - Journal of Universal Studies Telematika MKOM Ranah Research : Journal of Multidisciplinary Research and Development Information Technology Education Journal Jurnal Informatika Ekonomi Bisnis Jurnal Sistem Informasi International Journal of Multidisciplinary Research of Higher Education (IJMURHICA) PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON DATA SCIENCE AND OFFICIAL STATISTICS Proceeding of International Conference on Information Science and Technology Innovation (ICoSTEC) The Indonesian Journal of Computer Science Journal of Informatics and Communication Technology (JICT) Scientific Journal of Informatics Jurnal Ragam Pengabdian Computer Journal Journal Digital Technology Trend JuTISI (Jurnal Teknik Informatika dan Sistem Informasi)
Dana Indra Sensuse
Universitas Indonesia
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Physics Public Health Social Sciences Transportation Other

Published : 192 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 192 Documents
Search

 10   11   12   13   14 
Mengeksplorasi Faktor-Faktor Penentu Berbagi Pengetahuan di Sektor Publik: Tinjaun Sistematis-PRISMA Rizky, Fajar; Altino, Iqbal Caraka; Sensuse, Dana Indra; Lusa, Sofian; Safitri, Nadya; Elisabeth, Damayanti
The Indonesian Journal of Computer Science Vol. 14 No. 3 (2025): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i3.4864

Abstract

Knowledge sharing (KS) plays is essential for improving organizational performance and innovation, enabling faster problem-solving and collaboration. However, in the public sector, participation in KS remains low, hindering organizational learning and development. As Indonesia adopts knowledge management systems in its public sector, challenges emerge in fostering knowledge-sharing behaviors. This study uses the systematic review method, following PRISMA 2020 guidelines, to identify key factors influencing knowledge-sharing intention (KSI) and propose solutions. Through a rigorous selection process, 20 relevant studies were analyzed, categorizing factors into individual, organizational, and technological groups. The results indicate that attitudes, perceived behavioral control, subjective norms, reward systems, and the perceived usefulness of technology have a significant impact on KSI. This study offers a comprehensive reference for future research on KS in the public sector and provides insights for policymakers to design initiatives that enhance organizational learning.
Exploring Enabling Factors of E-Recruitment Adoption in the Public Sector and Its Contribution to Public Value Creation Altino, Iqbal Caraka; Sensuse, Dana Indra; Lusa, Sofian; Putro, Prasetyo Adi Wibowo; Wibowo, Wahyu Setyawan; Cahyaningsih, Elin
Journal of Information Systems Engineering and Business Intelligence Vol. 11 No. 2 (2025): June
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jisebi.11.2.200-214

Abstract

Background: E-recruitment systems are increasingly prevalent in the public sector to improve candidate outreach and enhance transparency. Despite their potential, users remain skeptical due to challenges such as recruitment fraud and limited system availability, especially in developing countries like Indonesia. Consequently, it remains unclear how much e-recruitment systems contribute to public value creation. This uncertainty is mainly because there is a lack of research that directly explores the relationship between these systems and public value creation in the public sector, especially in developing countries.  Objective: This research aims to examine the factors that influence the use of e-recruitment systems in the public sector and the impact into creation of public values.   Methods: This quantitative study collected data from 408 respondents via an online survey, all of whom had used Indonesian National Civil Service Agency's e-recruitment system. Data were analyzed using the Partial Least Square—Structural Equation Model (PLS-SEM) method.  Results: The study revealed that system, information, and service quality have a positive impact on perceived usefulness and perceived ease of use and have a positive impact on the use of the e-recruitment system. It also shows that the adoption of an e-recruitment system gives a positive impact on public value creation.  Conclusion: This research highlights the critical role of system information quality in fostering e-recruitment adoption and its positive impact on public value creation in the public sector. These findings enrich previous studies that have not yet explored the direct relationship between the use of e-recruitment systems and public value creation. Future research may investigate technological aspects, like artificial intelligence and virtual reality, that could enhance user experience and the adoption of e-recruitment systems in the public sector.  Keywords: E-recruitment, PLS-SEM, Information System Success Model, Technology Acceptance Model, Public Value Theory
Unveiling the Determinants of Knowledge Sharing and Their Impact on Service Innovation Performance in the Government Sector Rizky, Fajar; Altino, Iqbal Caraka; Sensuse, Dana Indra; Lusa, Sofian; Safitri, Nadya; Elisabeth, Damayanti
Jurnal Informatika Ekonomi Bisnis Vol. 7, No. 3 (September 2025)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v7i3.1204

Abstract

Knowledge sharing serves as a fundamental driver of organizational innovation, particularly in enhancing public service quality, yet remains significantly underutilized in government institutions. Many public sector organizations fail to recognize the value of knowledge sharing due to its perceived long-term benefits and the absence of concrete evidence demonstrating its measurable impact on service innovation performance. This study examines the driving factors of knowledge sharing and its impact on service innovation performance in government organizations. Data was collected through an online survey targeted at National Civil Service Agency (Badan Kepegawaian Negara or BKN) employees. A total of 465 responses were obtained, which analysed using partial least squares structural equation modeling (PLS-SEM). This study demonstrates that organizational, individual, and technological factors play a significant role in the implementation of knowledge sharing. Most importantly, the research provides empirical validation that knowledge sharing behavior directly and substantially enhance service innovation performance - a relationship previously overlooked in public sector studies. By expanding the theoretical framework of Planned Behavior to incorporate these organizational, individual, and technological dimensions, this study offers public administrators compelling evidence to prioritize knowledge sharing initiatives while providing scholars with a more holistic understanding of innovation mechanisms in government contexts. Future studies should explore additional factors beyond the Theory of Planned Behavior that influence knowledge sharing, as well as other knowledge management dimensions affecting service innovation. Further research could also investigate impacts of knowledge sharing beyond innovation performance, such as organizational resilience or employee well-being in public sector contexts.
Unveiling the Determinants of Knowledge Sharing and Their Impact on Service Innovation Performance in the Government Sector Rizky, Fajar; Altino, Iqbal Caraka; Sensuse, Dana Indra; Lusa, Sofian; Safitri, Nadya; Elisabeth, Damayanti
Jurnal Informatika Ekonomi Bisnis Vol. 7, No. 3 (September 2025): Accepted
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v7i3.1204

Abstract

Knowledge sharing serves as a fundamental driver of organizational innovation, particularly in enhancing public service quality, yet remains significantly underutilized in government institutions. Many public sector organizations fail to recognize the value of knowledge sharing due to its perceived long-term benefits and the absence of concrete evidence demonstrating its measurable impact on service innovation performance. This study examines the driving factors of knowledge sharing and its impact on service innovation performance in government organizations. Data was collected through an online survey targeted at National Civil Service Agency (Badan Kepegawaian Negara or BKN) employees. A total of 465 responses were obtained, which analysed using partial least squares structural equation modeling (PLS-SEM). This study demonstrates that organizational, individual, and technological factors play a significant role in the implementation of knowledge sharing. Most importantly, the research provides empirical validation that knowledge sharing behavior directly and substantially enhance service innovation performance - a relationship previously overlooked in public sector studies. By expanding the theoretical framework of Planned Behavior to incorporate these organizational, individual, and technological dimensions, this study offers public administrators compelling evidence to prioritize knowledge sharing initiatives while providing scholars with a more holistic understanding of innovation mechanisms in government contexts. Future studies should explore additional factors beyond the Theory of Planned Behavior that influence knowledge sharing, as well as other knowledge management dimensions affecting service innovation. Further research could also investigate impacts of knowledge sharing beyond innovation performance, such as organizational resilience or employee well-being in public sector contexts.
SEMAR v1.0: An AI-driven Conceptual Model and Architecture for Smart Government in Indonesia Using a Mixed-Methods Approach Arief, Assaf; Muhammad, Miftah; Fuad, Achmad; Sensuse, Dana Indra
Jurnal Teknik Informatika (Jutif) Vol. 6 No. 4 (2025): JUTIF Volume 6, Number 4, Agustus 2025
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2025.6.4.4996

Abstract

Building smart cities represents a national priority for Indonesia to enhance global competitiveness, with artificial intelligence (AI) driven smart government as a key enabler. However, implementation faces significant challenges including unmeasured organizational maturity, lack of service innovation, fragmented governance, and minimal citizen engagement leading to government institutions' failure in achieving smart city vision. This study aims to develop a holistic conceptual model to identify critical success factors and evaluate processes that integrate public services, fostering AI-driven smart government innovation at strategic level. This research employs mixed-methods exploratory sequential design combining qualitative techniques (Systematic Literature Review, expert interviews) with quantitative validation (citizen survey, statistical analysis). The model was constructed using Factor Analysis, Thematic Analysis, TOGAF framework, and multidimensional view with validation through triangulation, expert judgment, Focus Group Discussions, and statistical analysis. Results show a comprehensive model consisting of 6 dimensions, 17 key components, and 5-layer organizational architecture with high reliability (Cronbach's Alpha 0.709-0.866) and expert consensus (86% agreement in Fuzzy Delphi Method analysis). This framework, referred to as SEMAR v1.0 (Smart Government Nusantara), serves as a benchmark for assessing the maturity and readiness of local government institutions in Indonesia. It offers the potential to improve SPBE scores through systematic evaluation, while also providing a theoretical foundation for smart government scholarship and a practical blueprint for policy implementation.
Sentiment Analysis and Topic Modeling for Discovering Knowledge in Indonesian Mobile Government Applications Hamid, Ricky Bahari; Andriansyah, Chandra; Sensuse, Dana Indra; Lusa, Sofian; Elisabeth, Damayanti; Safitri, Nadya
Jurnal Teknik Informatika (Jutif) Vol. 6 No. 5 (2025): JUTIF Volume 6, Number 5, Oktober 2025
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2025.6.6.4991

Abstract

The accelerated rate of government applications development in Indonesia has introduced new opportunities and challenges in delivering digital public services. While thousands of apps have been developed, systemic issues ranging from usability flaws to authentication failures persist, as reflected in user reviews on platforms like the Google Play Store. This study adopts a knowledge discovery approach to extract actionable insights from more than 17,000 user-generated reviews across three major government applications: Satusehat, Digital Korlantas, and M-Paspor. A hybrid methodology is applied, combining RoBERTa-based sentiment classification, BERTopic-based topic modeling, cosine similarity analysis, and qualitative user validation. The findings reveal recurring issues in authentication, interface design, and system responsiveness that span across organizational boundaries. Cross-app topic correlation highlights critical shared pain points such as login failures and unintuitive UI that undermine user trust in e-government services. Mapping these insights onto the SECI knowledge management model, this research contributes both practical recommendations and a replicable analytical framework for public agencies seeking to institutionalize user feedback. By transforming fragmented digital feedback into organizational knowledge, this study supports continuous service improvement and strengthens the foundation for user-centric e-government.
Faktor-faktor yang Memengaruhi Perilaku Knowledge Sharing di Kalangan Software Developer di Indonesia Ringgi Cahyo Dwiputra; Ariq Naufal Satria; Dana Indra Sensuse; Sofian Lusa; Damayanti Elisabeth
The Indonesian Journal of Computer Science Vol. 13 No. 4 (2024): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i4.4125

Abstract

Knowledge sharing is a crucial element for enhancing efficiency in the software development process. However, it proves to be a challenging and complicated task in practice, particularly due to the insufficient knowledge and experience of software developers. The aim of this research is to pinpoint key success factors in knowledge sharing behavior among software developers. Based on Social Cognitive Theory (SCT), the research divides components into three categories: behavioral, environmental, and personal. For a more complete picture, an additional organizational aspect is included. The partial least squares structural equation model was utilized to analyze the data collected from 198 software developers in Indonesia. The findings reveal that motivation, trust, social interaction, organizational culture, reward, and management support positively influence knowledge sharing behavior, while geographical distance has a negative impact. This research contributes by filling a gap in previous research that utilized SCT, broadening the model to identify determinant factors explaining knowledge sharing behavior within an organizational context.
Melihat lebih lanjut Knowledge Sharing pada Industri Pengembangan Perangkat Lunak: Sebuah Systematic Literature Review terhadap Faktor-Faktor yang mempengaruhi Knowledge Sharing dan Implementasi Praktisnya Ariq Naufal Satria; Ringgi Cahyo Dwiputra; Dana Indra Sensuse; Sofian Lusa; Damayanti Elisabeth
The Indonesian Journal of Computer Science Vol. 13 No. 4 (2024): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i4.4306

Abstract

In an organizational context, effective knowledge sharing can provide significant benefits to the organization. Efficient knowledge sharing can enhance the quality of individuals, thereby automatically improving the overall quality and performance of the organization. This process is particularly suitable for companies engaged in activities requiring complex knowledge, such as software development. However, to implement effective knowledge sharing, a company must possess strong internal capabilities. Furthermore, the forms of knowledge sharing implementation can vary depending on the organization. This research aims to identify the influencing factors of knowledge sharing along with their practical implementations within software development in general using systematic literature review. Several studies were obtained to answer the research questions. The results reveal those 40 distinct factors impacting knowledge sharing behavior individual, organizational, and technological aspects. Additionally, 16 different implementations of knowledge sharing were discovered, with knowledge repositories and meetings as the most common practices.
Solusi untuk Meningkatkan Knowledge Management Readness di Badan Pusat Statistik Kabupaten/Kota Permadi, Herlambang; Sensuse, Dana Indra
Jurnal Teknologi Informasi dan Ilmu Komputer Vol 9 No 1: Februari 2022
Publisher : Fakultas Ilmu Komputer, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jtiik.2022914918

Abstract

Reformasi Birokrasi (RB) adalah usaha yang ditegakkan pemerintah Indonesia dengan tujuan untuk menghadirkan tata kelola pemerintahan yang tepat. RB dilaksanakan oleh semua K/L/D/I termasuk BPS yang merupakan bagian dari instansi pemerintah Indonesia. Dalam mendukung penyelenggaraan RB, perlu mempertimbangkan penerapan disiplin Knowledge Management (KM) yang termaktub dalam rancangan besar Reformasi Birokrasi 2010-2025. Untuk itu perlu dilakukan pengukuran readiness (kesiapan) sebelum mengimplementasikan KM guna mendukung pelaksanaan RB. Penelitian ini dilakukan untuk mengetahui tingkat kesiapan Badan Pusat Statistik Kabupaten/Kota dalam melaksanakan KM, serta mendapatkan strategi implementasi KM yang tepat untuk menyelesaikan permasalahan dalam praktek implementasi RB. KM Readiness diukur dengan implikasi Critical Success Factor (CSF) yang diperoleh dari 8 Area Perubahan pada RB di BPS. Kuesioner penelitian disebarkan melalui media daring kepada pegawai yang bekerja di BPS daerah seluruh Indonesia. Hasil penelitian menunjukkan bahwa secara umum BPS Kabupaten/Kota sudah cukup siap dalam mengimplementasikan KM untuk guna mendukung praktek RB. Namun ada 2 faktor yang dinilai masih perlu diperhatikan yaitu beban kerja yang berlebihan dan pemetaan pegawai yang belum efektif. Dari hasil analisis tersebut diusulkan suatu tools sebagai rekomendasi untuk menyelesaikan masalah tersebut, yaitu perancangan aplikasi sensus/survei secara daring guna membantu mengurangi beban kerja dan sistem rekomendasi penempatan pegawai menggunakan Analytical Hierarchy Process (AHP) guna membantu pemetaan pegawai yang efektif. AbstractBureaucratic reform (RB) is an effort made by the Indonesian government to realize a good governance. RB is implemented by all ministries, agencies, and local governments, including BPS-Statistics, which is part of the Indonesian government. In supporting the implementation of RB which necessary to implement knowledge management (KM), as stated in the 2010-2025 Bureaucratic Reform grand design. For this reason, readiness measurement needs to be done before implementing KM to support the implementation of RB. The research was conducted to measuring the readiness level of BPS-Statistics of Regency/Municipality in implementing KM, as well as obtaining the right KM implementation strategy to solve problems in RB practices. KM readiness is measured by the Critical Success Factor (CSF) obtained from 8 areas of change in the BPS RB. The questionnaire was distributed through online media to employees who were worked in BPS-Statistics of Regency/Municipality throughout Indonesia. The results show that in general, BPS-Statistics of Regency / Municipality is quite ready to implement KM for supporting RB practices. However, there are 2 factors that are considered still need improvement, namely the excessive workload and ineffective employee mapping. From the results of this analysis, a tool design was proposed as a recommendation to solve these problems, including an online survey system environment to help reduce workloads, and an employee placement recommender system using Analytical Hierarchy Process (AHP) to assist employee mapping.
Evaluasi Kualitas Layanan E-Government Pada Aplikasi Pendaftaran Seleksi Calon Aparatur Sipil Negara Menggunakan Model E-GovQual Berdasarkan Perspektif Pengguna Abdullah, Puja Putri; Rahmawati, Rina; Sensuse, Dana Indra; Lusa, Sofian; Arief, Assaf; Adi, Prasetyo
Jurnal Teknologi Informasi dan Ilmu Komputer Vol 9 No 6: Desember 2022
Publisher : Fakultas Ilmu Komputer, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jtiik.2022956130

Abstract

Penelitian ini bertujuan untuk mengevaluasi salah satu aplikasi e-government pada instansi Badan Kepegawaian Negara (BKN) yaitu aplikasi SSCASN (Sistem Seleksi Calon Aparatur Sipil Negara) yang digunakan pada proses pendaftaran seleksi Aparatur Sipil Negara (ASN). Berdasarkan ulasan dari media sosial masih terdapat permasalahan pada penggunaan SSCASN sehingga aplikasi perlu dievaluasi. Dalam penelitian ini, kuesioner dibagikan kepada 205 responden dengan kriteria pernah mengikuti pendaftaran CASN dan menggunakan aplikasi SSCASN. Dalam menyusun indikator pernyataan penelitian ini menggunakan model e-GovQual dan untuk mengolah data menggunakan pendekatan PLS-SEM. Hasil penelitian memperlihatkan bahwa semua variabel yang diusulkan yaitu Reliability, Efficiency, Trust, dan Citizen Support memiliki hubungan positif dan signifikan terhadap kualitas layanan e-government pada aplikasi SSCASN. Hasil dengan pengaruh yang paling tinggi diperoleh oleh variabel Efficiency yang mendapatkan persentase dengan nilai 42,3%, disusul dengan Reliability dengan nilai 32,2%, Trust dengan nilai 25%, dan Citizen Support dengan nilai 7%. Adapun rekomendasi yang kami berikan berdasarkan hasil evaluasi adalah BKN sebagai instansi yang bertanggungjawab dalam pengembangan aplikasi SSCASN harus memprioritaskan semua indikator yang ada pada variabel Efficiency dan Reliability karena mendapatkan nilai tertinggi dan paling berpengaruh pada kualitas layanan SSCASN. Sedangkan dalam aspek Trust dan Citizen Support, BKN harus mulai melakukan beberapa perbaikan seperti meningkatkan tingkat keamanan aplikasi dan meningkatkan kualitas layanan helpdesk support pada aplikasi SSCASN. AbstractThe goal of this research is to assess one of the e-government applications at National Civil Service Agency (BKN), namely SSCASN (Sistem Seleksi Calon ASN) which is used in the registration process for selection of State Civil Apparatus (ASN) candidate. Based on reviews from social media and helpdesk data report on SSCASN 2021, there are still problems in using SSCASN so the application needs to be evaluated. In this study questionnaires were distributed to 205 respondents who had registered for CASN and used the SSCASN application. In compiling indicators, this research statement uses the E-GovQual model and to process data using the PLS-SEM approach. The results showed that all the proposed variabels, Reliability, Efficiency, Trust, and Citizen Support, had a positive and significant relationship with the quality of e-Government services in SSCASN application. The variable with the highest influence is obtained by Efficiency received a score of 42.3 %, followed by Reliability with 32.2 %, Trust with 25%, and Citizen Support received a score of 7%. The recommendation that we provide is that BKN as the responsible institution for developing SSCASN must prioritize all indicators in the Efficiency and Reliability variabels because they get the highest score and have the most influence on the quality of SSCASN services. In terms of Trust and Citizen Support, BKN must start to make some improvements, such as increasing the level of application security and improving the quality of helpdesk support services for SSCASN application.
Co-Authors Abdullah, Puja Putri Abdurrohhim Syahruromadhon ACHMAD FUAD Ade Fitria Lestari Adhitama, Raihansyah Yoga Adi Pratama, Yoga Adi Suryaputra Paramita Aditya, Silfa Kurnia Afifah Nefiratika Afina Putri Dayanti Agnes Agnes Ahmad Jurnaidi Wahidin Aji Baskoro Ajie Tri Hutama Akbar, Hidayat Akbarsyah Anza, Fikri Alfiani, Husna Altino, Iqbal Caraka Alusi, Fahmi Amanda Ghaisani Amastini, Fitria Anditama, Muhammad Rizky Andriansyah, Chandra Ansis, Ronny Anza, Fikri Akbarsyah Aprilia Pratiwi Aprilia, Relaci Apriyana, Yeni Apriyanti Sijabat Ariani, Septi Arief Ramadhan Arief Ramadhan Arif Wahyudi Ariq Naufal Satria Aryanto Aryanto Assaf Arief Assaf Arief Assaf Arief Assaf Arief, Assaf Astrianty, Rani Aprilia Ayu Bintang Nurrachma Gunawan Ayu Bintang Nurrachma Gunawan Ayu Bintang Nurrachma Gunawan Aziz, Riva Abdillah Basnur, Prajna Wira Binsar Tampahan Binsar Tampahan Binsar Tampahan Brillianto, Bramanti Budi, Nur Fitriah Ayuning Budiarti Budiarti Cahyaningsih, Elin Cakra Wirabuana Cakra Wirabuana Cynthia Deborah Nababan Damayanti Elisabeth Damayanti Elisabeth Damayanti Elisabeth Damayanti Elisabeth Damayanti Elisabeth Darmawan Baginda Napitupulu Darmawan Napitupulu Daulika, Aska Deden Sumirat Hidayat Deden Sumirat Hidayat Deden Sumirat Hidayat Deden Sumirat Hidayat Deden Sumirat Hidayat Deden Sumirat Hidayat, Deden Sumirat Dencaswo Purnomo Desiana Nurul Maftuhah Destriani, Rahma Dewi Mutiara Nurani Dewi Sartika Dewi, Yesi Puspita Diaz Saputra Dieny Sukmiati Dieny Sukmiati Dieny Sukmiati Dion Lamilga Sudiono Putra Dion Lamilga Sudiono Sudiono Putra Domingas Soares Dwi Handoko Dwi Handoko Dwi Handoko Dwi Handoko Edi Abdurachman El Farisi, Salman Elin Cahyaningsih Elin Cahyaningsih Elisabeth, Damayanti Elkaf Fahrezi Soebianto Putra Erisva Hakiki Purwaningsih Erisva Hakiki Purwaningsih Erisva Hakiki Purwaningsih Erisva Hakiki Purwaningsih Erisvaha Kiki Purwaningsih Erni Juraida EVI YULIANTI Fachri Munandar Fahmi Alusi Fahmi Alusi Fahmi Alusi Faiz Rizqullah Pratama Faradillah Faradillah Fathurahman Ma'ruf Hudoarma Fatoumatta Binta Jallow Fauzia Achmad, Yunita Fauzia Nur, Pita Larasati Ferdian Maulana Akbar Ferry Febrianto Finannisa Zhafira Firdaus, Aditya Reza Firmansyah Apryadhi Fithri Selva Jumeilah Fitria Amastini Fitria Handayani Fitria Rahma Sari Fitria Rahma Sari Fitria Rahma Sari Fitriya, Ghina Ford Lumban Gaol Franky Juhar Furqon, Moehammad Arief Galih Reksa Lingga Respati Gesi Deta Hendika Wardani Ghaisani, Amanda Ghina Fitriya Giffari, Rafi Goldie Gunadi Hakim, Mohammad Luqmanul Hamid, Ricky Bahari Handika Masbudi Hanif Sudira Harjanto Prabowo Harjanto Prabowo Harjanto Prabowo Harry B. Santoso Harry Sinaga Hartanto, Adi Herlambang Permadi Hidayat Akbar Hidayat Akbar Hidayat, Ilatifah Nur Hudoarma, Fathurahman Ma'ruf Husain Husain Husain Husain Husna Alfiani I Made Agus Ana Widiatmika I Made Agus Ana Widiatmika I Made Agus Ana Widiatmika I Nyoman Adi Putra Icha Mailinda Icha Mailinda Icha Mailinda Ignatius Adrian Mastan Iindra Iriyanti Iklima Ermis Ismail Imairi Eitiveni Imanuddin, Kamila Alifia Inayah, Suci - Indra, Muhammad Nadhirsyah Indria, Sofi Indriasari , Sofiyanti Indriasari, Sofianti Irni Irmayani Isnina Eva Hidayati Iwan Juniar Simanjutak Iwan Simanjuntak Jacquline Waworundeng Jallow , Fatoumatta Binta Jani Richi R. Siregar Janitradevi N., Erza Jeffry Adityapriatama Jonathan Sofian Lusa Jonathan Sofian Lusa Jonathan Sofian Lusa Kautsarina Kautsarina Kautsarina Kautsarina Kautsarina Kautsarina Kautsarina Khalid Jasir Khusnu Perdani, Mizana Krisanto Abilowo Kurnia Aditya, Silfa Kurniawan, Shabrina Salsabila Lathiful Alamsyah Lenggo Geni Lia Ellyanti Louis Dwysevrey Ompusunggu Lusa, Sofian Lusa, Sofian Lusi Fajarita M. Mushlih Ridho M. Mushlih Ridho Maharani, Nandhita Zefania Mahmud Ali Asykar Mahsa Elvina Rahmawyanet Mahsa Elvina Rahmawyanet Marwan Wahyudin Maulana, Miftahul Meilinda Puji Pamungkas Mia Agustina Miftahul Maulana Miftahul Maulana Miftahul Maulana Mirza Triyuna Putra Moehammad Arief Furqon Moehammad Arief Furqon Moh. Anshori Aris Widya Monica Ratna Andani Muhamad Adhytia Wana Putra Rahmadhan Muhammad Fadhiel Alie Muhammad Farid Fadhlan Muhammad Hafizh Qurani Muhammad Luthfir Rahman Muhammad Rizki Muhammad Rizki Muhammad Saddam Muhammad, Miftah Mutia Sayyidah Nadya Safitri Nadya Safitri Nadya Safitri Nadya Safitri Nadya Safitri Nadya Safitri Nadya Safitri, Nadya Nandhita Zefania Maharani Napitupulu, Darmawan Nashrul Hakiem Nashrul Hakiem Natalia Kristian Nefiratika, Afifah Nerissa Arviana Ni Wayan Trisnawaty Ni Wayan Trisnawaty Novi Sofia Fitriasari Novi Sofia Fitriasari Novia Agusvina Nur Chasanah Nur Chasanah Nur Chasanah Nur Chasanah Nur Fitriah Ayuning Budi Nur Indrawati Nur Indrawati Nur Indrawati, Nur Nur Isni Nirwan Nurcholis Ramlan Nurcholis Ramlan Nurcholis Ramlan Nurcholis Ramlan Nurul Aulia Larasati Nurzaitun Purwasih Nurzaitun Purwasih Nurzaitun Purwasih Nusandika Patria Oki Priyadi Permadi, Herlambang Pita Larasati Fauzia Nur Pita Larasati Fauzia Nur Pita Larasati Fauzia Nur Pradipta, Dhea Junestya Prasetyo Adi Prasetyo Adi Prasetyo Adi Wibowo Putra Prasetyo Adi Wibowo Putro Prasetyo Adi Wibowo Putro Prasetyo Adi Wibowo Putro Prasetyo Adi Wibowo, Prasetyo Adi Prastowo, Rahardito Dio Pratiwi, Aprilia Pratiwi, Maharani Eka Prayoga, Sigit Hadi Prihantara Arif Budi Santosa Prima, Pudy Puji Rahayu Puji Rahayu Purnomo, Dencaswo Purwaningsih, Erisva Hakiki Purwasih, Nurzaitun Putra Tresna Linge Putra, Risma Bayu Putro , Prasetyo Adi Wibowo Putro, Prasetyo Adi Wibowo Putu Raditya Astika Putra Qurrota Ayun Majid R. Sapto Hendri Boedi Soesatyo Rabiah Al Adawiyah Rachmawati, Ummi Azizah Raden Trimanadi Rafi Aziizi Muchtar Rafi Giffari Rahmat Nurcahyo Rahmat Nurcahyo Rahmawyanet, Mahsa Elvina Ramadhan, Yudistira Rani Aprilia Astrianty Rendra Gustriansyah Retisa Heryati Siwi Rian Rahmanda Putra Rias Kumalasari Devi Richi R. Siregar, Jani Ridwan Afandi Ridwan Marbanie Rika Ekawati Rina Rahmawati, Rina Ringgi Cahyo Dwiputra Rini Muliahati Risma Bayu Putra Risma Bayu Putra Risma Bayu Putra Rivaldi Rizalul Akhsan Rivaldi Rizalul Akhsan Rivaldi Rizalul Akhsan Rizaldy Septa Amanda Rizaldy Septa Amanda Rizki Kurniawan Rizky, Fajar Robby Hermansyah Romlah, Ummu Habibah Ronaldo Agung Nugroho Ronny Ansis Rudy Sugiharto Iskandar Ryan Randy Suryono S.Pd. M Kes I Ketut Sudiana . Sabrina Editha Putri Salman Alfarisi Salman El Farisi Salman El Farisi Saputro, Singgih Dwi Sari, Fitria Rahma Sarika Afrizal Sarika Afrizal Sarika Afrizal, Sarika Semlinda Juszandri Bulan Septa Amanda, Rizaldy Septian Bagus Wibisono Shabrina Salsabila Kurniawan Sidig Agung Sutrisno Sigit Hadi Prayoga Sigit Hadi Prayoga Sigit Hadi Prayoga Sihombing , Boy Sandi Kritian Sihombing, Boy Sandi Kristian Silfa Kurnia Aditya Sinatrio Bimo Wahyudi Slamet Darmawan Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofianti Indriasari Sofianti Indriasari Sofiyanti Indriasari Sopian Amir Sri Rosa Anjelia Sudarto, Reska Nugroho Suhaidir, Wiliam Sukma Firdaus Suryahadi Sukmiati, Dieny Sutoyo, Mochammad Arief Hermawan Suwardiman, Suwardiman Suwiyanto, Viktor Syarifah Hanum Tambunan, Ester Marta Tampahan, Binsar Tanjung, Aldiyan Muhammad Taqwim Bagus Nurzahid Teguh Raharjo Tijani Putri Shabrina Tinny D Kaunang Tokuro Matsuo Tommy Putra Pratama Gunawan Trimanadi, Raden Triyono, Gandung Tsaqif Alfatan Nugraha Ulum, M. Bahrul Wahab, Iis Hamsir Ayub Wanda Kinasih Warkim Warkim Warkim Warkim, Warkim Wendy Nur Falaq Wendy Nur Falaq Wibowo Putra, Prasetyo Adi Wibowo Putro, Prasetyo Adi Wibowo, Wahyu Setyawan Widiatmika, I Made Agus Ana Wiliam Suhaidir Wiliam Suhaidir Wiliam Suhaidir Yaziji, Warda Yolanda Yosephine Zebua Yordan Yasin Yordan Yasin Yordan Yasin Yossi Naomi Magdalena Yudho Giri Sucahyo Yudho Giri Sucahyo Yulfitri, Alivia Yulia Kurniawati Yulianingsih Yulianingsih