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Analisis Customer Satisfaction Index (CSI) pada Cafe Mom Akar Pesanggaran Banyuwangi Putri, Mika Masarina; Satoto, Eko Budi; Winahyu, Pawestri
Jurnal Manajemen Agribisnis dan Agroindustri Vol. 2 No. 2 (2022): December
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/jmaa.v2i2.39

Abstract

Pada era globalisasi ini persaingan bisnis sangat berkembang tajam baik itu mencakup pasar domestik maupun mancanegara.  Perusahaan membutuhkan strategi yang jitu untuk memenangkan persaingan dengan kompetitornya.  Salah satu dari strategi tersebut perusahaan mampu meningkatkan kepuasan pelanggan baik itu dari pembenahan kualitas produk, perbaikan layanan kepada pelanggan hingga pemberian harga yang sesuai dengan pelanggan. Dengan begitu loyalitas pelanggan kepada perusahaan dapat terjaga. Penelitian ini bertujuan mengetahui tingkat kepuasan pelanggan terhadap pelayanan service pada Café Mom Akar Pesanggaran Banyuwangi dan menentukan kriteria-kriteria yang menjadi prioritas perbaikan pelayanan dengan menggunakan metode Costumer Satisfaction Index (CSI). Dengan menggunakan metode Costumer Satisfaction Index (CSI), dapat diketahui prioritas pelayanan. Dari hasil penelitian yang telah dilakukan, diperoleh nilai index CSI 86,09%, yang menunjukan bahwa sebagian besar konsumen telah merasa sangat puas terhadap pelayanan yang diberikan, namun perusahaan harus lebih meningkatkan pelayanan.
PENGELOLAAN SAMPAH ORGANIK SISA RUMAH TANGGA DENGAN TEKNOLOGI TAKAKURA OLEH AKTIVIS PEREMPUAN NASYIATUL AISYIAH Umarie, Iskandar; Gunasti, Amri; Rizal, Nanang Saiful; Satoto, Eko Budi; Yanuar, Setiyo Ferdi; Priyono, Pujo; Umarie, Winda Islamiyah
Jurnal Abdi Insani Vol 12 No 5 (2025): Jurnal Abdi Insani
Publisher : Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/abdiinsani.v12i5.2466

Abstract

Ada permasalahan prioritas yang disepakati oleh Tim pengabdian Universitas Muhammadiyah Jember dan Pimpinan Daerah Nasyiatul Aisyah (PDNA) Kabupaten Jember yang akan diselesaikan. Permasalahan prioritas yang akan diselesaikan ini yakni aktivis Bidang Lingkungan Pimpinan Daerah Nasyiatul Aisyiyah (PDNA) Kabupaten Jember belum memiliki keterampilan dalam memanfaatkan teknologi pengolahan sampah organik. Tujuan dari kegiatan ini adalah aktivis Bidang Lingkungan Pimpinan Daerah Nasyiatul Aisyiyah (PDNA) Kabupaten Jember memiliki keterampilan dalam memanfaatkan teknologi Takakura  untuk mengolah sampah organik menjadi pupuk organik. Kegiatan pengabdian ini dilaksanakan dalam 5 (lima) tahapan pengabdian. Kelima tahapan pengabdian itu diantaranya pertama sosialisasi penerapan teknologi Takakura. Kedua, pelatihan teknologi Takakura. Ketiga, penerapan teknologi Takakura. Keempat, pendampingan dan evaluasi penerapan teknologi Takakura. Kelima Keberlanjutan Program terdiri dari pembentukan Tim khusus pemanfaatan teknologi Takakura. Kegiatan ini telah mampu meningkatkan kemampuan Aktivis Bidang Lingkungan Pimpinan Daerah Nasyiatul Aisyiyah (PDNA) Kabupaten Jember. Pada saat sebelum dilaksanakan kegiatan, Aktivis Bidang Lingkungan Pimpinan Daerah Nasyiatul Aisyiyah (PDNA) Kabupaten Jember memiliki kemampuan menerapkan teknologi Takakura ini sebesar 26,875. Kemampuan awal dari Aktivis Bidang Lingkungan Pimpinan Daerah Nasyiatul Aisyiyah (PDNA) Kabupaten Jember ini termasuk dalam kategori kurang. Setelah diberikan pendampingan, penyuluhan serta simulasi kepada Aktivis Bidang Lingkungan Pimpinan Daerah Nasyiatul Aisyiyah (PDNA) Kabupaten Jember, kemampuan Aktivis Bidang Lingkungan Pimpinan Daerah Nasyiatul Aisyiyah (PDNA) Kabupaten Jember meningkat sebesar 36,875. Sebelum diadakan kegiatan, kemampuan Aktivis Bidang Lingkungan Pimpinan Daerah Nasyiatul Aisyiyah (PDNA) Kabupaten Jember berada dalam kategori kurang. Setelah diadakan kegiatan program pengabdian kepada Aktivis Bidang Lingkungan Pimpinan Daerah Nasyiatul Aisyiyah (PDNA) Kabupaten Jember ini meningkat pada kategori sangat baik.
Taxpayer Compliance In The Perspective Of The Theory Of Planned Behavior With The Intention To Pay Land Tax As A Mediation Variable Widuri, Ayu; Thamrin, Moh.; Nursaid, Nursaid; Satoto, Eko Budi; Qomariah, Nurul
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 13 No 3 (2025): Juli
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v13i3.7311

Abstract

In the state financial structure, taxes occupy a position as the main source of income that has a significant impact on development in Indonesia. This is supported by the fact that more than 70% of total state revenue comes from taxes. This study aims to determine the effect of attitudes, subjective norms, and perceived behavioral control on the intention to pay PBB and taxpayer compliance in Banyuwangi Regency. The population in this study were all Taxpayers in Banyuwangi Regency totaling 822,220 people. The sampling technique used probability sampling, especially simple random sampling and by using the Slovin formula, a sample of 100 respondents was obtained. The data in this study were obtained through a survey method with a questionnaire media. The data analysis technique used partial least square. The results of the study indicate that there is a positive and significant influence of attitude on the intention to pay PBB, there is no positive and significant influence of subjective norms on the intention to pay PBB, there is a positive and significant influence of perceived behavioral control on the intention to pay PBB, attitude has a positive and significant influence on taxpayer compliance, subjective norms have a positive and insignificant influence on taxpayer compliance, perceived behavioral control has a positive and significant influence on taxpayer compliance, intention to pay PBB has a positive and significant influence on taxpayer compliance, intention to pay PBB mediates attitude towards taxpayer compliance, intention to pay PBB does not mediate subjective norms on taxpayer compliance and intention to pay PBB mediates perceived behavioral control on taxpayer compliance. This study is expected to be a recommendation for local governments in improving the achievement of PBB realization.
THE INFLUENCE OF PRICE, DIGITAL MARKETING, STORE ATMOSPHERE AND PRODUCT DIVERSITY ON PURCHASE DECISIONS Lutfi, Muhammad; Satoto, Eko Budi; Izzudin, Ahmad
Jurnal Comparative: Ekonomi dan Bisnis Vol 7, No 1 (2025): February
Publisher : Univesitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/combis.v7i1.13401

Abstract

The clothing industry at Piala Tanggul Store has developed into a necessity for the community. One of the driving factors for the growth of consumers buying clothing products at Piala Tanggul Store lies in the clothing industry through price, Digital Marketing, Store Atmosphere and Product Diversity. This study aims to determine and analyze the effect of price, Digital Marketing, Store Atmosphere and Product Diversity on purchasing decisions at Piala Tanggul Store. This type of research uses a quantitative method with a sample size of 96 respondents and uses a non-probability sampling technique with a purposive sampling technique using a data collection technique in the form of a questionnaire to respondents. The data analysis technique for this study uses instrument testing, classical assumptions, multiple linear regression, hypotheses and coefficients of determination. The results of the analysis obtained show that price, digital marketing, store atmosphere and product diversity have a positive and significant partial effect on purchasing decisions, as well as a simultaneous effect.
ANALYSIS OF THE INFLUENCE OF THE USE OF RECRUITMENT, SELECTION, AND JOB PLACEMENT SYSTEMS ON EMPLOYEE PERFORMANCE PT KAI DAOP 9 JEMBER Permatasari, Desta Intan; Satoto, Eko Budi; Sumowo, Seno
Jurnal Comparative: Ekonomi dan Bisnis Vol 7, No 1 (2025): February
Publisher : Univesitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/combis.v7i1.13021

Abstract

Employee performance at PT. KAI Daop 9 Jember is still not optimal. This can be caused by several factors, one of which is recruitment, selection and job placement which have not been optimal. This research aims to analyze the influence of recruitment, selection and job placement on employee performance at PT.KAI Daop 9 Jember. This research uses quantitative methods with a survey approach. Data was collected through questionnaires distributed to 283 employees of PT. KAI Daop 9 Jember. The data analysis technique used is multiple linear regression. The research results show that recruitment has a significant effect on the performance of PT.KAI Daop 9 Jember employees, selection has a significant effect on the performance of PT.KAI Daop 9 Jember employees, and work placement has a significant effect on the performance of PT.KAI Daop 9 Jember employees.
DETERMINANTS OF CONSUMER PURCHASING DECISIONS IN COFFEE SHOPS: THE ROLE OF INTERIOR DESIGN, PRICE AND TASTE Irianti, Lutvia Ragilta; Satoto, Eko Budi; Sari, Maheni Ika
Jurnal Comparative: Ekonomi dan Bisnis Vol 7, No 2 (2025): May
Publisher : Univesitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/combis.v7i2.13918

Abstract

Increasingly tight competition requires producers to be able to implement good management and requires the right strategy in order to maintain and develop their business such as analysis, planning and implementation to build profits. This study aims to determine and analyze the influence of interior design, price, and taste on purchasing decisions at Erenka Coffee Shop, Banyuwangi. This type of research is causality research, using quantitative methods with a sample size of 100 respondents and using non-probability sampling techniques with the Accidental Sampling and Purposive Sampling approaches, using data collection techniques in the form of questionnaires to respondents. The data analysis technique for this study uses instrument testing, classical assumptions, multiple linear regression, hypothesis testing and coefficient of determination R2. based on the results of multiple linear regression analysis, it produces positive findings, meaning that if interior design, price, and taste continue to be improved, it will have an impact on purchasing decisions at Erenka Coffee Shop. The results of the t-test analysis obtained showed that interior design, price, and taste had a partial and significant influence on purchasing decisions at Erenka Coffee Shop, the results of the R2 determination coefficient test were that the level of influence contribution was 0.913 or 91%.
PENGARUH PROFESIONALISME KERJA, DISIPLIN KERJA DAN SERVANT LEADERSHIP TERHADAP PENCAPAIAN KINERJA PEGAWAI RUMAH SAKIT DAERAH KALISAT Fitriana, Annisa; Satoto, Eko Budi; Rusdiyanto, Rusdiyanto
Jurnal Warta Dharmawangsa Vol 19, No 3 (2025)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/wdw.v19i3.6768

Abstract

Sebagai pusat kesehatan masyarakat, RSD Kalisat harus mampu menyediakan semua kebutuhan layanan kesehatan masyarakat. Kombinasi kepemimpinan yang melayani (servant leadership), disiplin kerja yang ketat, dan etos kerja yang sangat profesional diperlukan untuk mendapatkan hasil maksimal dari kinerja pegawai. Pencapaian kinerja pegawai dipengaruhi oleh sejumlah tantangan yang berkelanjutan, termasuk disiplin yang buruk, motivasi yang rendah, dan gaya kepemimpinan yang tidak efektif. Profesionalisme, disiplin, dan kepemimpinan yang melayani merupakan faktor penting dalam menentukan keberhasilan pegawai di RSD Kalisat. Dalam penelitian ini, 168 peserta disurvei dengan menggunakan strategi pengambilan Nonprobability sampling yang mencakup pendekatan purposive sampling. Data dikumpulkan dengan kuesioner. Penelitian ini dilakukan dengan menggunakan metode penelitian kuantitatif explanatory. Uji hipotesis dan instrumen, asumsi klasik, regresi linier berganda, dan koefisien determinasi membentuk pendekatan analisis data untuk penelitian ini. Dengan menggunakan tingkat kontribusi 95% sebagaimana ditentukan oleh uji Koefisien Determinasi R2, hasil menunjukkan bahwa kepemimpinan yang melayani, disiplin kerja, dan profesionalisme semuanya memiliki pengaruh yang positif dan signifikan terhadap pencapaian kinerja pegawai di RSUD Kalisat.
PENINGKATAN PEMAHAMAN KONSTRUKSI BAGI PANITIA PEMBANGUNAN MASJID AT-TAQWA PERUMAHAN GRAND PURI BUNGA NIRWANA Satoto, Eko Budi
Jurnal Abdi Insani Vol 11 No 4 (2024): Jurnal Abdi Insani
Publisher : Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/abdiinsani.v11i4.1780

Abstract

The construction of mosques with comfort, safety and functional standards requires adequate human resources. Mosques in Indonesia are built independently by the community both coordinating financial resources and structural development. Therefore, the committee formed is not from the community but from human resources who have adequate abilities. The purpose of this activity is to increase the understanding and ability of construction implementation for the At-Taqwa mosque construction committee of Grand Puri Bunga Nirwana Housing in the perspective of comfort, safety and function. This community service activity begins with observation and coordination, the next steps in sequence are the preparation of materials and tools, guidance and counseling on mosque construction technology, Simulation of the Application of Mosque Construction Technology, Evaluation of the success of the PKM program is carried out by giving a pretest-posttest. After all the activities are running, a re-assessment is carried out. The average score obtained is 85. This value also shows that the error rate is below 20 percent. Therefore, it can be concluded that after being given training it has been successful or has been able to apply the technology for the construction of the At-Taubah mosque. The implementation of this community service activity has successfully completed all the steps of the service. The evaluation results showed that all participants who took part in the training had improved their abilities with an average score of 40.
Pengaruh Pendapatan Orang Tua, Teman Sebaya, dan Kontrol Diri Terhadap Minat Menabung Siswa SMA Baitul Arqom Balung Gunarto, Daris; Satoto, Eko Budi; Wijayantini, Bayu
Manajemen: Jurnal Ekonomi USI Vol 7 No 2 (2025): Manajemen : Jurnal Ekonomi (Special Issue)
Publisher : Fakultas Ekonomi Universitas Simalungun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36985/b2c8rc50

Abstract

Peneliti ini bertujuan untuk memahami penagruh pendapatan orang tua, pergaulan dengan teman sebaya, dan kemampuan kontrol diri terhadap ketertarikan siswa SMA Baitul Arqom Balung dalam menabung. Ketertarikan menabung sangat penting dalam perilaku finansial yang harus dikembangkan sejak masa sekolah, agar siswa dapat mengelola keuangan meraka secara bijaksana. Hasil dari penelitian awal menunjukkan bahwa masih banyak siswa yang tidak memiliki rekening tabungan dan tidak aktif dalam kegiatan menabung. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei melalui distribusi kuesioner. Populasi dalam penelitian ini melibatkan seluruh siswa aktif di SMA Baitul Arqom Balung, sebanyak 238 siswa, yang dijadikan sebagai sampel menggunakan teknik sampling jenuh. Data yang diperoleh akan dianalisis dengan regresi liner berganda untuk mengetahui pengaruh simultan dan parsial dari setiap variabel independen terhadap variabel dependen. Diharapkan hasil penelitian ini dapat memberikan kontribusi kepada sekolah dan orang tua dalam usaha untuk meningkatkan kesadaran serta perilaku menabung di kalangan siswa. Temuan ini juga diharapkan menjadi pedoman dalam merancang program literasi keuangan di lingkungan sekolah
Empowering School Students Through Simple Digital Marketing Portfolio Creation Winahyu, Pawestri; soraya, Zalkha; Satoto, Eko Budi; Adelia, Sherry; Sarifuddin
International Journal of Community Service (IJCS) Vol. 4 No. 2 (2025): July-December
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijcs.v4i2.1530

Abstract

This community service programme employed a participatory, experiential learning approach to equip secondary school students at Sangkhom Islam Wittaya School, Hat Yai, Thailand, with basic digital marketing skills through the creation of digital portfolios. Thirty students, supported by three teachers, took part in interactive lectures, demonstrations, guided practice, project-based learning, and feedback sessions. Quantitative results from paired sample t-tests showed a significant improvement in knowledge and skills, with mean scores increasing from 55.40 (SD = 8.25) in the pre-test to 78.30 (SD = 7.10) in the post-test (t(29) = 11.25, p < 0.05). Qualitative findings reinforced these outcomes: students demonstrated active participation and creativity, reported greater confidence in applying digital concepts, and produced coherent portfolios; teachers also confirmed improvements in digital competencies aligned with the school’s literacy objectives. Overall, the programme proved effective in delivering practical and relevant learning experiences that significantly enhanced students’ digital literacy and entrepreneurial potential in line with the demands of the digital era.
Co-Authors Abadi Sanosra Abadi, Taufan Aditya Dimas Pratama Aditya Surya Manggala Ahmad Firdaus, Ahmad Ahmad Izzuddin Amri Gunasti Andri Setiawan Andri Setiawan Anggraeni, Novi Annisa Fitriana Artiantyo Wirjo Utomo Aspirandi, Rendy Mirwan Bakti, Budi Satria Bayu Wijayantini, Bayu Camelia, Mirza Hidayatul Daris Gunarto Dewi, Nindi Kumala Diah Ayu Lestari, Diah Ayu Duwi Antoro DWI CAHYONO Endang Fatmawati Erna Ipak Rahmawati Gunarto, Daris Hairul Anwar, Hairul Halim, Moh Hamduwibawa, Rofi Budi Herlambang, Toni Hidayatullah, Rachmad Dando Hosen, Hosen Ida Ayu Putu Sri Widnyani Insani, Iqbal Bagus Satria Irianti, Lutvia Ragilta Iskandar Umarie Izzudin, Ahmad Krisnadhi Hariyanto, Krisnadhi Laella Wardiah Lien Maulina Mahardika, Husein Satria Maheni Ika Sari Malik , M. Musthabiq Dzikril Masno Marjohan Moh. Halim Moh. Halim Moh. Thamrin, Moh. Mufarida, Nely Ana Muhammad Lutfi Muhtar Muhtar Muhtar Muhtar Murtaliningtyas, Wenny Nanang Saiful Rizal Nathasya, Fara Ditha Nely Ana Mufarida Ni Nyoman Putu Martini G Nursaid Nursaid Nursaid Nursaidah Nursaidah, Nursaidah Nurul Qomariah Onny Purnamayudhia Palupi, Anita Dyaning Paramitha Rakhmawati Permatasari, Desta Intan Pratiwi, Yuli Eka Priyono, Pujo Puspitadewi S, Ira Putra, Alfian Perdana Putri, Mika Masarina Putri, Shafa Tamtowi Putu Martini, Ni Nyoman Rakhmawati, Paramitha Rendy Mirwan Aspirandi Rendy Mirwan Aspirandi Restian, Yhoni Rina Ari Ruliati Roshida, Alzena Rusdiyanto Rusdiyanto, Rusdiyanto Sahida, Ayunda Septia Wulandari Samsuryaningrum, Ira Puspitadewi Sarifuddin Setyawan, Ari Sherry Adelia Sofyan Rofi Sri Suherning Sumowo, Seno Susbiyani, Arik Suyanto Suyanto Syah, Aldi Firman Tatit Diansari Reskiputri, Tatit Diansari Taufan Abadi Thamrin, Mohammad Toni Herlambang Toni Herlambang Totok Dwi Kuryanto Trisafe Lukman Candra Umamy, Septy Holisa Umarie, Iskandar Umarie, Winda Islamiyah Valentha, Fangky Vedhia Wati, Agustina Setyo Wenny Murtaliningtyas Widuri, Ayu Winahyu, Pawestri Wulandari, Dwi Agustin Yandari, Aprilya Dwi Yanuar, Setiyo Ferdi Yohanes Gunawan Wibowo Yudyarto, Koeshar Zainullah, Anas Wahyu Zalkha Soraya