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Implementation Of Work Stress In Moderating Work-Life Balance And Flexible Work Arrangements For Job Satisfaction During The Covid-19 Pandemic Butarbutar, Marisi; Kurnia Lubis, Abdi; Tua Siregar, Robert; Supitriyani, Supitriyani
International Journal of Science, Technology & Management Vol. 3 No. 5 (2022): September 2022
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v3i5.615

Abstract

Teachers as human resources in schools have demands that the implementation and work-life balance and flexible work arrangement can be balanced and minimize work stress. The implementation of online learning systems that can make teachers do work-life balance and flexible work arrangements should be able to reduce stress and increase job satisfaction. But the reality in the field is that many teachers do not get job satisfaction. The purpose of this study was to analyze the description and effect of work-life balance, flexible work arrangement, job satisfaction and job stress. The object of this research is the State Senior High School PNS Teachers in Pematang Siantar City who have been certified as many as 168 people. Data analysis techniques used are normality test, regression analysis, correlation coefficient and determination and hypothesis testing. The test was carried out using the SPSS Statistic version 20 program. The results showed are Jjb satisfaction, work-life balance, flexible work arrangement and work stress were in the answers with the criteria of agree/satisfied. The practice of flexible work arrangements affects work-life balance. The results of the regression have a positive influence between each variable. The results of the correlation coefficient analysis obtained a strong and positive relationship. The results of hypothesis testing show a positive and significant effect. Work stress variable is not a moderating variable. It is concluded that the application of work-life balance and flexible work arrangements can increase job satisfaction and work stress is a debilitating variable.
FACTORS AFFECTING SERVICE QUALITY IN THE IMPLEMENTATION OF RESEARCH AND COMMUNITY SERVICE PROGRAMMES AT PRIVATE UNIVERSITIES WITHIN THE REGIONAL HIGHER EDUCATION SERVICE INSTITUTION I Siregar, Robert Tua; Damanik, Ronald; Sofiyan, Sofiyan; Sitanggang, Tina Novianti; Toni, Nagian; Purba, Melfrianti Romauli
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 12 No 1S (2026): (International Conference ICEBEMA Dr. Soetomo University and ICEBesMA Prima Ind
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

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Abstract

This study aims to identify and analyze the factors that affect service quality in the implementation of research and community service programmes at private universities under the coordination of the Higher Education Service Institution (LLDIKTI) Region I. As part of its mandate, LLDIKTI is responsible for supervising, assisting, and improving the quality of higher education services, particularly in research and community service funded through national grant schemes. Using a quantitative approach, data were collected from 102 respondents consisting of heads of Research and Community Service Institutions (LPPM) at private universities who received BOPTN grant funding. Data analysis was performed using SPSS version 25, including validity testing, reliability testing, classical assumption tests, multiple linear regression, t-test, F-test, and coefficient of determination. The results show that the variables tangibles, responsiveness, and assurance have a positive and significant effect on service quality, indicating that physical facilities, the promptness of service, and confidence in institutional capability strongly shape user perceptions. In contrast, reliability and empathy show no significant effect on service quality. Simultaneously, all variables significantly influence service quality, demonstrating that service quality is multifaceted and reliant on interconnected dimensions. These findings highlight the need for LLDIKTI Region I to strengthen its physical infrastructure, improve responsiveness, and ensure the professionalism of its services to enhance satisfaction among higher education institutions.
THE EFFECT OF WORK ENVIRONMENT AND JOB SATISFACTION ON JOB PERFORMANCE THROUGH LOYALTY AMONG EMPLOYEES OF UPTD PUSKESMAS PARIGI Theodorus, Gabriella Franly; Siregar, Robert Tua; Romy, Elly; Edward, Yusuf Ronny; Matondang, Sofiyan
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 12 No 1S (2026): (International Conference ICEBEMA Dr. Soetomo University and ICEBesMA Prima Ind
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

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Abstract

This study aims to examine the influence of work environment and job satisfaction on employee performance with loyalty serving as an intervening variable at UPTD Puskesmas Parigi. As public health institutions increasingly emphasize service quality, employee attitudes, work atmosphere, and organizational commitment become critical components that determine performance outcomes. The study uses a quantitative approach with a census sampling method involving all 52 employees at Puskesmas Parigi. Data were collected through structured questionnaires and analyzed using multiple linear regression and Sobel test procedures to assess both direct and mediating effects. The results reveal that the work environment has a positive and significant impact on both loyalty and performance, indicating that comfortable, safe, and supportive workplace conditions contribute directly to improved performance. Job satisfaction significantly influences performance but does not significantly influence loyalty, suggesting that satisfaction enhances productivity but may not necessarily strengthen commitment. Employee loyalty significantly contributes to performance, confirming its role in increasing employees’ willingness to give their best. Furthermore, loyalty does not mediate the influence of work environment on performance but does mediate the relationship between job satisfaction and performance. These findings highlight the importance of cultivating a positive work atmosphere and managing satisfaction proactively to ensure optimal employee performance in healthcare settings.
THE EFFECT OF FINANCIAL INCLUSION ON THE PERFORMANCE OF MSMES IN NORTH SUMATERA WITH FINANCIAL LITERACY AS A MEDIATION Syaifuddin, Syaifuddin; Rosmaneliana, Dina; Toni, Nagian; Aktar, Salim; Siregar, Robert Tua
JURNAL AKUNTANSI FINANCIAL STIE SULTAN AGUNG Vol 12 No 1S (2026): (International Conference ICEBEMA Dr. Soetomo University and ICEBesMA Prima Ind
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/financial.v12i1S.832

Abstract

This study aims to examine the effect of financial inclusion on the performance of Micro, Small, and Medium Enterprises (MSMEs), with financial literacy acting as a mediating variable. MSMEs play a vital role in economic growth; however, many business owners face challenges related to limited access to financial services and inadequate financial knowledge. This research employs a quantitative approach using a survey method. Data were collected from MSME owners through structured questionnaires and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that financial inclusion has a positive and significant effect on MSME performance, demonstrating that access to banking services, credit facilities, and digital financial platforms supports business growth and operational efficiency. Financial inclusion also significantly influences financial literacy, suggesting that greater exposure to financial services enhances business owners’ financial knowledge and skills. Furthermore, financial literacy has a significant positive effect on MSME performance and is proven to mediate the relationship between financial inclusion and performance. These findings imply that financial inclusion alone is insufficient without adequate financial literacy to ensure effective utilization of financial resources. Therefore, improving financial education alongside expanding access to financial services is essential to strengthen MSME sustainability and competitiveness. This study provides valuable insights for policymakers and financial institutions in developing strategies to enhance MSME performance through inclusive and educational financial systems.
Pengaruh Relationship Marketing dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Pada Toko BEST Pematangsiantar Robert Tua Siregar; Sofiyan Sofiyan; Yansen Siahaan; Christine Loist; Olympic Olympic
Strategic: Journal of Management Sciences Vol. 1 No. 3 (2021): Strategic: Journal of Management Sciences
Publisher : Program Studi Magister Ilmu Manajemen Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/strategic.v1i3.26

Abstract

Objective. The purpose of this study was to determine: To analyze the effect of relationship marketing on customer satisfaction at the Best Pematangsiantar Store. Then the influence of customer satisfaction on customer loyalty at the Best Pematangsiantar Store. Research Methods. The object of research is Pematangsiantar Best Store which is located on Jl. Sutomo No. 63, Kelurahan Dwikora, Kecamatan Siantar Barat, Pematangsiantar, 21118. In this study, all members of the population were used as data sources, namely as the sample of the researcher. Where the research population is the Best Pematangsiantar Store customers with a total of 35 people, who also become the research sample. Results. The results of simple linear regression analysis show that relationship marketing has a positive effect on customer satisfaction and customer satisfaction has a positive effect on customer loyalty. The results of simple linear regression analysis show that relationship marketing has a strong and positive relationship with customer satisfaction, and customer satisfaction has a very strong and positive relationship with customer loyalty.. The results of the hypothesis test state that H0 is rejected, meaning that relationship marketing has a positive and significant effect on customer satisfaction, and customer satisfaction has a positive and significant effect on customer loyalty. Conclusion. Relationship marketing at the Best Pematangsiantar Store in this case has been categorized as good. Even though it has been categorized as good, the leadership should try to improve and also create long-term relationships with customers and also fulfill all the needs according to the wishes of these customers. Customer satisfaction at the Best Pematangsiantar Store in this case has been categorized as good. Even though it has been categorized as good, it is better for the leadership to maintain long-term relationships and give good attention so that customers will feel more satisfied. Customer loyalty at the Best Pematangsiantar Store in this case has been categorized as good. Even though it has been categorized as good, the leadership should try to establish close relationships with customers and pay attention so that customers become loyal.
Pengaruh Profesionalisme dan Motivasi Terhadap Kinerja Karyawan Pada PT Perkebunan Nusantara IV Unit Kebun Sidamanik Efendi Efendi; Robert Tua Siregar; Loist Abdi Putra; Sudung Simatupang; Suci Fadhila
Strategic: Journal of Management Sciences Vol. 3 No. 1 (2023): Strategic: Journal of Management Sciences
Publisher : Program Studi Magister Ilmu Manajemen Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/strategic.v3i1.91

Abstract

Objektif. Tujuan penelitian ini yakni, Mengetahui gambaran profesionalisme, motivasi, dan kinerja karyawan pada PT Perkebunan Nusantara IV Unit Kebun Sidamanik. Selanjutnya, mengetahui pengaruh profesionalisme dan motivasi terhadap kinerja karyawan pada PT Perkebunan Nusantara IV Unit Kebun Sidamanik baik secara simultan maupun parsial. Metode Riset. Desainnya yakni penelitian kepustakaan dan lapangan. Populasinya yakni seluruh karyawan pada PTPN IV Unit Kebun Sidamanik berjumlah 45 orang. Jenis datanya yakni data kualitatif dan kuantitatif. Sumber datanya yakni data primer dan sekunder. Penghimpunan data melalui kuesioner, wawancara dan dokumentasi. Uji instrumen dengan uji validitas dan reliabilitas. Teknik analisis data meliputi uji normalitas, analisis deskriptif kualitatif dan kuantitatif. Hasil. Profesionalisme, motivasi dan kinerja karyawan sudah baik. Terdapat pengaruh yang positif antara profesionalisme dan motivasi terhadap kinerja karyawan baik secara simultan maupun parsial. Terdapat hubungan yang kuat dan positif antara profesionalisme dan motivasi dengan kinerja pegawai baik secara simultan maupun parsial. Kemudian tinggi rendahnya kinerja karyawan dapat dijelaskan oleh profesionalisme dan motivasi baik secara simultan maupun parsial. Kesimpulan. Hasil analisis deskriptif kualitatif tentang profesionalime memperoleh tolak ukur baik. Taraf rataan tertinggi pada aspek kompetensi dengan parameter pengetahuan. Nilai terendah berada pada aspek tanggung jawab dengan parameter tepat waktu. Hasil analisis deskriptif kualitatif tentang motivasi memperoleh tolak ukur baik. Taraf rataan tertinggi pada aspek kebutuhan rasa aman dengan parameter rasa aman dari pemutusan hubungan kerja. Nilai terendah berada pada aspek kebutuhan hubungan sosial dengan parameter hubungan dengan rekan kerja. Hasil analisis deskriptif kualitatif tentang kinerja karyawan memperoleh tolak ukur baik. Taraf rataan tertinggi pada aspek kepuasan kerja dengan parameter gaji yang dilakukan perusahaan. Nilai terendah berada pada aspek kedisiplinan dengan parameter tingkat kehadiran.
Enhancing Digital Payment Efficiency: The Role of QRIS Perceived Usefulness and Ease of Use Elfina Okto Posmaida Damanik; Hengki Mangiring Parulian Simarmata; Sri Martina; Robert Tua Siregar
Jurnal Ilmiah Accusi Vol. 8 No. 1 (2026): Jurnal Ilmiah Accusi
Publisher : Program Studi Akuntansi Universitas Simalungun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36985/ejmwmc72

Abstract

This study investigates the influence of perceived Usefulness and ease of use on digital payment efficiency among university students who utilize QRIS in Indonesia. Positioned within the Technology Acceptance Model, the study aims to assess the post-adoption impact of these two constructs on transaction efficiency. A quantitative method was employed using Structural Equation Modeling (SEM) with SmartPLS 0.4 on a sample of 100 students. The instrument's reliability and validity were confirmed through outer loading, Cronbach's alpha, composite reliability, and AVE tests. Results indicate that perceived Usefulness has a more substantial effect (β = 0.546, p < 0.001) than ease of use (β = 0.335, p < 0.01) in enhancing payment efficiency. The model achieved a good fit (SRMR = 0.069; NFI = 0.796) and an R² of 0.716 for digital payment efficiency. These findings highlight the behavioral mechanisms through which students perceive payment efficiency and underscore the importance of utility perceptions in driving system performance. The article discusses these findings using theoretical reasoning from TAM and empirical evidence in fintech behavior studies to demonstrate how QRIS adoption can be optimized among digital-native users
THE EFFECT OF MARKETING STRATEGY AND THE USE OF THE MYPERTAMINA APPLICATION ON PERTAMAX FUEL PURCHASE DECISIONS THROUGH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE Elisabeth Simatupang; Robert Tua Siregar; Cut Fitri Rostina
JURNAL PROFIT Vol 10, No 1 (2026): Economic And Investment
Publisher : Nurul Jadid University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/profit.v10i1.14152

Abstract

This study analyzes the effects of marketing strategy and the ease of use of the MyPertamina application on purchasing decisions for Pertamax, with customer satisfaction as a mediating variable in Medan City. A quantitative approach was employed using SEM-PLS with a sample of 100 MyPertamina users. The results indicate that marketing strategy has a positive and significant effect on customer satisfaction and on purchasing decisions. The ease of use of the application has a positive and significant effect on customer satisfaction, but it does not directly affect purchasing decisions. Customer satisfaction has a positive and significant effect on purchasing decisions and mediates the effects of marketing strategy and ease of use on purchasing decisions. These findings emphasize that improving purchasing decisions is more effectively achieved by strengthening customer satisfaction, both through marketing strategies and by enhancing the application’s ease of use. Practically, PT Pertamina should optimize its digital marketing and develop a MyPertamina application that is simple, reliable, and user-experience oriented to encourage Pertamax purchases.
THE IMPACT OF THE IMPLEMENTATION OF THE E-PERFORMANCE APPLICATION AND ADDITIONAL EMPLOYEE INCOME ON THE PERFORMANCE OF EMPLOYEES AT THE DEPARTMENT OF PUBLIC WORKS AND SPATIAL PLANNING Christina Novalita Simanjuntak; Robert Tua Siregar; Elly Romy
JURNAL PROFIT Vol 10, No 1 (2026): Economic And Investment
Publisher : Nurul Jadid University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/profit.v10i1.14178

Abstract

This study aims to examine the effect of attendance, e-performance application, and employee income supplementation on employee performance. Quantitative paradigms and deductive reasoning were used in this study, developing a conceptual model based on previous empirical results and theoretical studies, which was then tested using structural equation modeling. The population in this study was the entire Public Works and Spatial Planning Agency of North Sumatra Province, totaling 985 employees. The sample was determined using the Slovin formula, resulting in a total of 169 respondents. Data were collected using a questionnaire in the form of a Google Form. The data collected in this study were analyzed using the PLS-SEM-based structural equation modeling method, which is a form of structural modeling to explain the patterns of relationships between variables, both directly and partially, and also to test the conceptual framework proposed in the study. The results showed that all proposed hypotheses were accepted. Attendance, e-performance, and employee supplementary income significantly impact employee performance at the Public Works and Spatial Planning Agency of North Sumatra Province, directly or partially.
Penguatan Kompetensi Wirausaha Melalui Pelatihan Manajemen SDM Dan Kerja Tim Untuk UMKM Produktif Dan Berdaya Saing Elfina Okto Posmaida Damanik; Djuli Sjafei Purba; Robert Tua Siregar; Yusniar Lubis; Lora Ekana Nainggolan; Nana Triapnita Nainggolan
Jurnal Pengabdian Masyarakat Sapangambei Manoktok Hitei Vol. 6 No. 1 (2026): Jurnal Pengabdian Masyarakat SAPANGAMBEI MANOKTOK HITEI
Publisher : Universitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36985/y8m12278

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan memperkuat kompetensi wirausaha melalui pelatihan manajemen sumber daya manusia dan kerja tim yang praktis bagi 50 pelaku usaha mikro, kecil, dan menengah (UMKM) di Kecamatan Bosar Maligas, Kabupaten Simalungun. Peserta berasal dari usaha kuliner, pembuatan keripik, jasa jahit, dan ternak. Kegiatan menggunakan pendekatan partisipatif dan pembelajaran orang dewasa melalui pemetaan kebutuhan, penjelasan interaktif, diskusi kelompok, simulasi kasus usaha, penyusunan perangkat kerja sederhana, pendampingan, dan evaluasi. Materi pelatihan menekankan pembagian tugas yang jelas, komunikasi dan koordinasi tim, penempatan tenaga kerja, penyusunan jadwal, pemberian motivasi, penetapan target bersama, pelayanan pelanggan, serta evaluasi kinerja. Peserta dibimbing menyusun uraian tugas, jadwal harian atau mingguan, prosedur operasional standar satu halaman, catatan koordinasi tim, dan lembar pemantauan kinerja sesuai jenis usahanya. Data hasil evaluasi dari pelatihan yang dilaksanakan menunjukkan kenaikan skor pemahaman terhadap manajemen sumber daya manusia dan kerjasam tim sebesar 5,47 %, Dimana sebelum dilakukan pelatihan memiliki skor 74,36% dan sesudah dilakukan pelatihan pemahaman pelaku UMKM terhadap pemahaman manajemen SDM naik menjadi 79,83%. Pelatihan ini menunjukkan bahwa kerja tim akan lebih kuat apabila setiap anggota memahami tugasnya, terbuka dalam berkomunikasi, saling membantu menyelesaikan masalah, dan bekerja menuju target yang sama. Pelatihan ini diharapkan mengurangi tumpang tindih pekerjaan, menjaga mutu layanan, meningkatkan produktivitas, dan memperkuat daya saing UMKM
Co-Authors Abdi Kurnia Lubis Acai Sudirman Ady Inrawan Agus Siswanto Asnawati Awang Firdaos Badaruddin & Humaizi Badaruddin & Humaizi Bhakti Alamsyah Butarbutar, Marisi Butarbutar, Novita Calen Caniago, Chandra Christin Natalia Sianipar Christina Novalita Simanjuntak Christine Loist Cut Fitri Rostina Damanik, Ronald Damanik, Tiara Sastika Darwin Lie Darwin Lie Debi Eka Putri Delima Asyanti Simanjuntak Despaleri Perangin-angin Dharma, Edy Dina Rosmaneliana Djuli Sjafei Purba Djuli Sjafei Purba Edward, Yusuf Ronny Efendi Efendi Efendi Efendi Efendi Efendi Efendi, Efendi Elfina O.P. Damanik Elfina Okto Posmaida Damanik Elisabeth Simatupang Elly Romy Elly Romy Elly Susanti Elly Susanti Erbin Chandra Ernest Grace Esther Praja Anggriany Panggabean Fadilah Syam Rangkuti Fitria Halim Ganovia, Paulus Hasibuan, Muhammad Aldiansyah Hengki Mangiring Parulian Simarmata Hery Pandapotan Silitonga Hery Pandapotan Silitonga hery silitonga Ibnu Hajar Immanuel Fernando Hosea Manurung Ira Modifa Ira Modifa Iwan Setyawan Juan Anastasia Putri Julyanthry, Julyanthry Junaidi, Koko Junifer Siregar Karin Putri Azura Pulungan Kartini harahap Kevin Indajang Khairunnisah Lubis Kurnia Lubis, Abdi Lenny Dermawan Sembiring Loist Abdi Putra Lora Ekana Nainggolan Lora Ekana Nainggolan Lora Ekana Nainggolan Manurung, Eriyanti Agustina Marintan Saragih Martin Martin Masdalena Matondang, Sofiyan Mhd Ramadhan Nainggolan, Christine Dewi Nana Triapnita Nainggolan nasution, myrna pratiwi Olympic Olympic Pakpahan, Grace Endang Pandapotan Silitonga, Hery Pantas, Hendrick Paulus Ganovia Puji Syukran Pulungan, Karin Putri Azura Purba, Melfrianti Romauli Ramadhan Ramadhan Randika Saragih Richard Berlien Riskyani Romy, Elly Rostina, Cut Fitri Rudi Salam Sinaga Ruth Tridianty Sianipar Salim Aktar Saprida, Saprida Sekali, Abednego Suranta Karo Sherly sherly sherly Sianipar, Ruth Tridianti Sianipar, Ruth Tridiyanti Silitonga, Hery Pandapotan Simanjuntak, Delima Asyanti Simatupang, Sudung Sinaga, Tri Eva Maria Sisca Sisca Sisca Sisca, Sisca Sofiyan Sofiyan Matondang Sofiyan Sofiyan Sofiyan Sofiyan Sofiyan Sofiyan Sri Martina Sri Sulistyawati Sri Sulistyawati styawan, jody Suci Fadhila Supitriyani Supitriyani Supitriyani, Supitriyani Syaifuddin Syaifuddin Syaifuddin Syaifuddin Tambunan, Yenni Sofiana Theodorus, Gabriella Franly Tina Novianti Sitanggang Toga Sehat Sihite Togar Timoteus Gultom Toni, Nagian Vitri Tarigan Vivi Wahana Wahana, Vivi Yansen Siahaan Yunior, Khomeiny Yusniar Lubis