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Journal : Jurnal Maps (Manajemen Perbankan Syariah)

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN DI DINAMIKA MOTOR TASIKMALAYA Sudiarti, Sri
Jurnal Maps (Manajemen Perbankan Syariah) Vol 1, No 2 (2018)
Publisher : STIBANKS Al Ma'soem Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (0.272 KB) | DOI: 10.32483/maps.v1i2.7

Abstract

The purpose of this research is to know and analyze about the influence of Service Quality to Consumer Satisfaction in DinamikaMotorTasikmalaya.The type of research used is Verifier Verifikatif. The research method used in this research is survey method, while data collection technique is done through questioner and interview. Respondents are taken as many as 100 respondents viewed from the number of population (consumers) who come per day. The analysis tool used is simple regression analysis and t test.The results showed that the Quality of Service in Dinamika Motor Tasikmalaya good, as well as customer satisfaction Tasikmalaya Motor Dinamika including good. Service quality positively affects customer satisfaction in Dinamika Motor Tasikmalaya.
PENGARUH PERBAIKAN BERKESINAMBUNGAN TERHADAP KINERJA KARYAWAN (STUDI KASUS DI PT.RENTANG BUANA NIAGAMAKMUR TASIKMALAYA) Sudiarti, Sri
Jurnal Maps (Manajemen Perbankan Syariah) Vol 3, No 1 (2019)
Publisher : STIBANKS Al Ma'soem Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32483/maps.v3i1.28

Abstract

The objectives of this research are to know and to analyze about the effect of Continuous Improvement on the performance of employees at PT. Rentang Buana Niagamakmur (PT.RBN) Tasikmalaya. Research method which applied in this research is survey research method, while data collecting technique is done by through questionaire. Sampling technique applies sample is accidental sampling technique and the size sample is 55 respondents. Data analysis techniques used in the study is simple regression technique, analysis of the coefficient of determination  and t test. The results showed that the Continuous Improvement  including both criteria, including employee performance criteria, as well as Continuous Improvement  has a positive influence on employee performance of 76,4% in PT . Rentang Buana Niagamakmur (PT.RBN) Tasikmalaya.
Co-Authors Ahmad Hasibuan, Nur Fadhilah Aini Syifa, Raisa Hilia Alam Alam, Alam Amansyah, Amansyah Aminor, Aminor Aminuyati Amsari, Syahrul Andriati, Yumi Sri Anggraini, Susi Ardhiansyah Arnida Wahyuni Lubis Atika Atika Badriatin, Tine Barus, Dana Syahputra Bi Rahmani, Nur Ahmadi Chuzaimah Batubara Devi Damayanti Edward, Yusuf Ronny Fatwa, M. Ihsan Ferty, Feila Deo Frinal Saputri, Dea Ghurroh Setyoningrum, Nuk Harahap, Lia Novianty Harahap, Muhammad Ikhsan Harahap, Rahmat Daim Hartanto Hasibuan, M. Taufik Hasibuan, Misna Hendra Hendra Herawati Herawati Hery Syahrial, Hery Indriani, Rizki Ismail Fahri Isyana Rahayu, Isyana Jefriansyah Jefriansyah, Jefriansyah Khodijah, Amalia Siti Kusmilawaty, Kusmilawaty Lesmono, Bambang Lewi, Sarifah Lia Puspitasari Lubis, Fadhilah Nondangari Lubis, Nabila Lucky Radi Rinandiyana Mahendra, Ahdiyat Marliyah, Marliyah MayaPutra, Muhammad Umar Muhammad Alfarabi Muhammad Lathief Ilhamy Nasution Muhammad Ramadhan muhammad Syahbudi, muhammad Murizal, Irvan N. Nelis Febriani SM Nasution, Adanan Murroh Natasya, Tifani Nofinawati Nofinawati, Nofinawati Nugroho, Ahmad Bayu Nur, Melani Azzahra Nurbaiti Nurbaiti Nurhasanah, Rima Nurherawati, Nurherawati Nursantri Yanti Nurul Inayah Peranginangin, Siska Junianti Pohan, Komariah Hapni Putri, Rafika Chudriana Rahmi Syahriza, Rahmi Retno Dyah Pekerti Ritonga, Nanda Wirayulinda Ritonga, Ridwan Ruhama, Intan Rusliana, Nanang Samri Juliati Nasution, Yenni Saputra, Julfan Setyoningrum, Nuk Gurroh Siahaan, Efrida Sari Ramayani Simanjuntak, Indah Sirait, Frida Yanti Siregar, Rizky Ananda Dafitra Sitorus, Seftia Rendiani Solihah, Nita Sundarsih, Dedeh SURYANI Syarbaini, Ahmad Muhaisin B Syfa, Raisa Hillia Aini Tuti Anggraini Wahyu Syarvina