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All Journal Conference In Business, Accounting And Management (Cbam) 2012 Journal of Economics, Business, & Accountancy Ventura Jurnal Dimensi At-Tadbir : jurnal ilmiah manajemen Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship Jurnal Pengabdian Al-Ikhlas Technologia: Jurnal Ilmiah Al Kalam : Jurnal Komunikasi, Bisnis dan Manajemen AL-ULUM : Jurnal Ilmu Sosial dan Humaniora International Journal of Science and Society (IJSOC) SMBJ: Strategic Management Business Journal Jurnal Manajemen, Organisasi, Dan Bisnis Jurnal Multidisiplin Sahombu PROCEEDING OF INTERNATIONAL CONFERENCE ON BUSINESS MANAGEMENT AND ACCOUNTING Applied Business and Administration Journal (ABAJ) Jurnal Intelek Insan Cendikia AT-TAKLIM: Jurnal Pendidikan Multidisiplin Jurnal Ekonomi, Akuntasi dan Manajemen Indonesia(JEAMI)
Rahmi Widyanti
Magister Manajemen, Program Pascasarjana Universitas Islam Kalimantan Muhammad Arsyad Al Banjari Banjarmasin
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Social Sciences Other

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The Influence of Workload and Work Stress on Employee Performance with Job Satisfaction as an Intervening Variable: A Study at Tapin Utara Community Health Center, Tapin Regency, South Kalimantan Ratna Susanti; Rahmi Widyanti; Basuki Basuki
Jurnal Ekonomi, Akuntasi dan manajemen Indonesia (JEAMI) Vol. 4 No. 02 (2026): Jurnal Ekonomi, Akuntasi dan Manajemen Indonesia (JEAMI) 2026
Publisher : SEAN Institute

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Abstract

Employee performance is a central issue in primary healthcare organizations because the quality, speed, and consistency of public service depend heavily on the capacity of employees to complete clinical, administrative, and community-based tasks. This study examines the influence of workload and work stress on employee performance with job satisfaction as an intervening variable at Tapin Utara Community Health Center, Tapin Regency, South Kalimantan Province, Indonesia. The study employed a quantitative explanatory design using a structured questionnaire distributed to employees of the health center. The research model positioned workload and work stress as exogenous variables, job satisfaction as an intervening variable, and employee performance as the endogenous variable. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS. The findings show that workload and work stress have positive and significant effects on employee performance. Workload and work stress also have positive and significant effects on job satisfaction. Job satisfaction has the strongest positive and significant effect on employee performance and mediates the relationships between workload, work stress, and employee performance. The adjusted R-square value of 0.880 indicates that 88% of the variation in employee performance can be explained by workload, work stress, and job satisfaction. These findings imply that workload and work stress should not only be understood as risk factors but also as managerial conditions that, when kept proportional, meaningful, and manageable, may strengthen job satisfaction and improve performance in public healthcare institutions.
Co-Authors - Kurniaty Abdul Hadi Abdul Wahab Syahrani Abdurrahim Aida Vitria Aida Vitria Aida Vitria Aida Vitria Akbar Barito Putra Akhmad Jailani Fahmi Alsilva DamayantI Armanu Thoyib Armanu Thoyib Azahraty, Azahraty . Basuki Basuki , Basuki Basuki BASUKI BASUKI Bustani, Bustani Candrayanto Candrayanto Deli Anhar Deli Anhar Deli Anhar Deli Anhar Dwi Wahyu Artiningsih Erni Alfisah Ervica Zamilah Fahruni, Rifki Rinaldi Faisal Pratama Farida Yulianti Farida Yulianti Firdaus Firdaus Hanivah, Wydia Harunnurrasyid Harunnurrasyid Henny Yuliastri Husnurrofiq Husnurrofiq Husnurrofiq Husnurrofiq Husnurrofiq, Husnurrofiq Husnurropiq Husnurropiq Husnurropiq Husnurropiq Ikfan Rahmananda Ikhwani, Yusri Kaspul Ridani Kasyful Anwar Khuzaini Khuzaini Khuzaini Khuzani khuzaini, Khuzaini Khuzani Khuzaini Kurniaty Kurniaty Kurniaty Kurniaty Kurniaty Kurniaty Kurniaty Kurniaty Kurniaty Kurniaty Kurniaty, Kurniaty Lamsah Lamsah M. Ma'ruf Abdullah Mahfuzah, Rina Sari Manalu, Puan Jelina Margono Setiawan Maskur Maskur Mira Yona Mohammad Zainul Muhammad Hafidz Riyadi Muhammad Rizani Muhammad Yusri Dzal Yahya Muhammadun Muhammadun Mursanto Mursanto Mursanto Mursanto Mustakim Mustakim Nurhayati Nurhayati Purboyo, Purboyo Putri, Yunia Isyana Rabiatul Adawiah Raharjo, Mokhamad Ramdhani Raihanah Raihanah Ratna Susanti Ridho, Ihda Innar S. Purnamasari SANUSI SANUSI Sari, Hartika Solimun, Solimun Sri Langgeng Ratnasari Sri Waryuni Sulastini Susiladewi Susiladewi Susiladewi Susiladewi Susiladewi Susiladewi Syahrial Shaddiq Syakinah, Syakinah Unut Triyuliadi Vitria, Aida Winda Andriyani Zain Noktah Aslie Zaitunniah Desy Zelia . Hadist Zulfikar, Rizka Zulhidayat, Zulhidayat