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All Journal Jurnal Veteriner JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE Universa Medicina JURNAL MEDIA INFORMATIKA BUDIDARMA The Indonesian Journal of Infectious Diseases Jurnal Kesehatan Masyarakat dan Lingkungan Hidup PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Prima Medika Sains Narra J Open Access Health Scientific Journal Journal of Pharmaceutical and Sciences. Jurnal ABDIMAS MUTIARA Jurnal Info Kesehatan JURNAL TEKNOLOGI, KESEHATAN DAN ILMU SOSIAL
Toni Wandra
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Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Dentistry Education Electrical & Electronics Engineering Engineering Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Nursing Physics Public Health Social Sciences Veterinary Other

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FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KEPUASAN PASIEN PADA PELAYANAN KESEHATAN DI UPT PUSKESMAS SUKARAMAI KOTA MEDAN Alyakin Dakhi, Rahmat; Mido Ester J. Sitorus; Netti Etalia Brahmana; Ivan Elisabeth Purba; Lyenta Simanullang; Toni Wandra; Masdalina Pane
JURNAL TEKNOLOGI KESEHATAN DAN ILMU SOSIAL (TEKESNOS) Vol. 7 No. 1 (2025): JURNAL TEKNOLOGI, KESEHATAN DAN ILMU SOSIAL (TEKESNOS)
Publisher : Universitas Sari Mutiara Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51544/tekesnos.v7i1.6273

Abstract

Background: Patient satisfaction is heavily influenced by the quality of services provided by healthcare centers (Puskesmas). The World Health Organization (WHO) states that good healthcare services are those that are effective, safe, and of high quality for those in need. Purpose: This study aims to identify the factors associated with patient satisfaction regarding healthcare services at Puskesmas Sukaramai. Method: The research is a quantitatfve study with a cross-sectional design, conducted in the operational area of Puskesmas Sukaramai, Medau City, from Maret-Juni 2025. The study population includes all patients visiting the Puskesmas, totaling 619 per month. The sample size was determined using the Lemeslow formula, with a sample af 149 respondents selected through accidental sampling. Primary data were collected dfrectly through questionnaires distributed ta patients visiting Puskesmas Sukaramai. Data analysis was carried out using both univariate and bivariate methods, With hypothesis testing conducted using the Chi-square statistical test. Results: The study results indicate significant relationships between physical evidence (tangible) and patient satisfaction (p=0.000), reliability and patient satisfaction (p=0.000), responsiveness and patient satisfaction (p=0.000), assurance and patfent satisfaction (p=0.000), and empathy and patient satisfaction (p=0. 002 < 0.05. Disscusion and Conclusion: it is recommended that healthcare workers focus on improving service cleanliness, friendliness, and efficiency at Puskesmas Sukaramai to enhance patfent satisfaction.
Pengaruh Pelatihan Keterampilan Dasar Posyandu Terhadap Pengetahuan : Studi Quasi Eksperimen pada Tenaga Kesehatan di Dinas Kesehatan Kota Medan Tahun 2024 Kartini, Endang; Wandra, Toni; Hutajulu, Johansen; Nababan, Donal; Tarigan, Frida Lina
Journal of Pharmaceutical and Sciences JPS Volume 8 Nomor 4 (2025)
Publisher : Fakultas Farmasi Universitas Tjut Nyak Dhien

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36490/journal-jps.com.v8i4.1201

Abstract

The role of health workers as supporters and trainers in improving performance, providing motivation for Posyandu cadres to always be involved in all Posyandu activities. The level of knowledge of health workers in assessing basic Posyandu skills will greatly determine the quality of services provided. The formulation of the problem in this study through preliminary research conducted on health workers in 10 health centers in Medan City showed that the average value of their knowledge about Posyandu was 63.5 (target ≥ 70). This study aims to determine the effect of health worker training conducted by the Medan City Health Office. The study was conducted using a quasi-experimental method. The number of research samples was 30 people. The material provided was the latest concept and regulation on the integration of primary services at Posyandu. With interactive lecture training methods, group discussions, role play and field practice. The results showed that the mean pre-test value was 72.52 while the mean post-test value was 92.56, there was an increase in value of 29.81 and after being tested with Wilcoxon the p-value was <0.001. The results show that there is a significant difference in the knowledge of training participants about integrated health posts. Knowledge variables according to age, gender, education, work unit, length of service are not factors that influence the pre-test and post-test scores of health workers. It can be concluded that the training that has been given has increased the knowledge of health workers from the post-test assessment conducted. The results of this study are expected to be a medium for evaluating the implementation of basic competency training for integrated health posts for health workers so that the next training period can provide better results.
Co-Authors Abdulbar Hamid Adisah, Adisah Akhiit Tileubai Akira Ito Akira Ito Alyakin Dakhi, Rahmat Amarbayasgalan Zagd Amila Amila, Amila Anak Agung Bagus Ngurah Nuartha Andriyani, Yunilda Bayarsaikhan Uudus Bolorchimeg Baldandorj Br. Brahmana, Nettietalia Brahmana, Netti Etalia Br. Budke, Christine M. Burmaa Badrakh Christine M Budke Daniel Ginting Daniel Ginting Darlan, Dewi M. Elisabeth Purba, Ivan ENDANG KARTINI, ENDANG Ester J. Sitorus, Mido Ester J.Sitorus, Mido Etty, Cristina Roos Frida Lina Tarigan, Frida Lina Ge Aris Geson Handini, Myrnawaty Crie Harefa, Kurniaman Harianja, Ester Saripati Hia, Nelis Kristianto Hidayat, Wisnu Hutajulu, Johansen Hutasoit, Linda I Kadek Swastika I Made Putra Ivan Elisabeth Purba Kazuhiro Nakaya Ketaren, Otniel Ketaren, Sinar Otniel Khulan Janchiv Lina Tarigan, Frida Lukman Hakim Lyenta Simanullang Manalu, Lenni Manihuruk, Agatha Cornelia Manurung, Jasmen Manurung, Kesaktian Mariati Siregar, Laura Masdalina Pane Maya Sari Merina Panggabean Mido Ester J. Sitorus Munehiro Okamoto Mungunzaya Tangad MYRNAWATI CRIE HANDINI Nababan, Donal Narankhajid Myadagsuren Netti Etalia Brahmana NFN Moestikaningsih Ningsih, Mega Sugesti Ochirkhuyag Baldorj Oka Adnyana Panjaitan, Finta Berliana Pardede, Jek Amidos Purba, Yunita Putu Sutisna Rahmat Alyakin Dakhi Raka-Sudewi A. A. Rana, Revaranda Genta Rizani, Miftahussak Inah Rozi, Muhammad F. Samosikha Wau, Robledo Sembiring, Rinawati Sembiring, Rinawati Siagian, Mido Tua Siagian, Mindo Tua Silalahi, Hotnida Estirawaty Silitonga, Evawani Martalena Simatupang, Devina Oktora Sinaga, Janno Sinaga, Lia Rosa Veronika Sinaga, Taruli Rohana Sirait, Asima Siregar, Bertua SM Siregar, Kevin Humala Siregar, Laura M Sitinjak, Mawarisa Sitorus, Friska Sitorus, Mido Ester Sopiyan, Muhammad Yogie Pratama Sri S. Margono Surbakti, Suhartati Tarigan, Frida L Telaumbanua, Ya'adil Temuujin Janchiv Utama, Indra Vierto Warouw, Sonny Priajaya Yasuhito Sako Yeruult Chultemsuren Yulfi, Hemma