Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : Journal La Bisecoman

Influence of Service Waiting Time and Service Quality on Patient Satisfaction and Its Impact on Patient Loyalty: A Case Study at the Pediatric Polyclinic: JEL Classification: I10, I11, L83, C38, M31 Sari, Primadiati Nickyta; Ichsan, Burhannudin; Isa, Muzakar
Journal La Bisecoman Vol. 6 No. 2 (2025): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v6i2.2174

Abstract

Patient satisfaction serves as a critical indicator in evaluating the quality of healthcare service delivery. This study stems from concerns regarding extended waiting times experienced by patients at the Pediatric Polyclinic of Indriati Hospital Boyolali, which are believed to contribute to diminished satisfaction and loyalty among service users. The primary objective of this research is to assess and map the influence of service waiting time and service quality on patient satisfaction, as well as to examine the subsequent impact on patient loyalty toward the healthcare institution. A quantitative research approach was employed using a survey method, with data analyzed through causal statistical techniques utilizing Structural Equation Modeling (SEM) based on Partial Least Squares (PLS). Data were collected via a convenience sampling method, involving 100 respondents who were currently receiving or had recently received services at the Pediatric Polyclinic of Indriati Hospital Boyolali. The findings reveal that both service waiting time and service quality have a significant and positive impact on patient satisfaction. Furthermore, these two variables also directly affect patient loyalty. Importantly, patient satisfaction was found to act as a significant mediating variable, bridging the influence of service waiting time and service quality on loyalty. These results underscore the necessity of enhancing service process efficiency and improving the quality of service interactions as key strategies for building trust and fostering long-term loyalty among hospital service users.
Analysis of the Role of Transformational Leadership in Improving Employee Work Motivation and Performance and its Impact on Hospital Business Sustainability: JEL Classification: M12, M54, I11, I18, L25 Yurita, Irma; Soekiswati, Siti; Ichsan, Burhannudin
Journal La Bisecoman Vol. 6 No. 3 (2025): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v6i3.2442

Abstract

This study aims to analyze the influence of transformational leadership on work motivation, employee performance, and business sustainability at Pala Raya Hospital (RSIA Pala Raya) in Tegal Regency, and to examine the mediating role of work motivation and employee performance in this relationship. The background of this study is based on the decline in patient visits and hospital revenue, which raises the need for a sustainability strategy based on internal organizational strengthening. The research method used is a quantitative explanatory approach with a total sampling technique of 200 employee respondents, and data analysis was conducted using SEM-PLS through SmartPLS 4.0. The results show that transformational leadership has a significant and positive effect on work motivation and employee performance, and has an impact on the sustainability of the hospital's business. Work motivation has a stronger influence than performance on sustainability. The mediation test shows that work motivation is a significant mediator in the relationship between transformational leadership and business sustainability, while employee performance is not. The study also identified various obstacles in the implementation of transformational leadership, such as lack of training, bureaucratic culture, and a reward system that does not support innovation. These findings emphasize the importance of the role of inspirational and participatory leadership in building motivation and supporting hospital sustainability.
Co-Authors Achyarnis, Achyarnis Adi Fahmi Anshari Aflit Nuryulia Praswati Aini, Farida Nur Akrom, Akrom Amalia, Najlah Anam, Zahra Hafizha Fitria Ananda Asriany Perdana Ananda Asriany Perdana, Ananda Asriany Anantasya, Arum Widya Aryoseto, Lukman Asti Nurhayati Ayu Khoirotul Umaroh Ayyasi, Quanta Sansabilla Aziz, Yusuf Abdullah Bayu Hendro Wibowo Bayu Hendro Wibowo, Bayu Hendro Bhisma Murti Binuko, Raafika Studiviani Dwi Cholisoh, Zakky Dasuki, Shoim Dena Tri Solehaini Desi Ekawati Devi Usdiana Rosyidah Devi, Ninda Callista Dewi Nirlawati Dewi Nirlawati, Dewi Dian Handini Dian Handini, Dian Didik Gunawan Tamtomo Didik Tamtomo, Didik Dona Dewi Nirlawati Ekki Dita Anggariksa Ekki Dita Anggariksa, Ekki Dita Erna Herawati Ersananda, Audria Estu Werdani, Kusuma Fajrin, Rahmawati Flora Ramona Sigit Prakoeswa H.A.A. Soebijanto H.A.A. Soebijanto Hapsari, Windi Harsono Salimo Harsono Salimo Hartini, Riati Sri Hidayat, Fany Nurul Fawzi Hutami, Norma Putri Imronudin Imronudin, Imronudin Inggrit Thalasavia Utami Ismail, Aem Iwan Setiawan Jayanti Wulansari Jayanti Wulansari, Jayanti Jonathan Eko Jonathan Eko, Jonathan Komala, Annisa' Meyndra Kurniasari, Desviana Rizki Kurniawati, Novarina Kusumawati, Maharani Ayu Lestari, Nining Luthfiyanti, Niken M. Nur Sidiq M. Nur Sidiq, M. Nur Mahawan, Yasmin Faradila Mar’ah, Siti Sitatul Muhammad Nur Sidiq Muhammad Nur Sidiq, Muhammad Nur Muhammad Shoim Dasuki Mulyanto , Agus Mushhaf, Muhammad Dhiyaul Muzakar Isa Nadya Dwi Puspitasari Nendika Dyah Ayu Murika Sari Nida Faradisa Fauziyah Nining Lestari Nuredis, Yudwari Adhicha Prasetya, Hanung Pratama, Bertha Nanta Priscillah, Wildan Prisma, Fara Aristya Puspitasari, Nadya Dwi Puspitasari, Sintha Putri Rahmitasari Putri Rahmitasari, Putri Putri, Syahanita Anindira Retno Wulandari Retno Wulandari Rini Kuswati S Sulistyani Sabrina, Saskia Safitri, Feby Sahilah Ermawati Salsabila Purnamasari Salsabilla, Annisa Sari, Primadiati Nickyta Saskia Sabrina Sastrawijayah, Jemmi Setyo Sri Raharjo Siti Soekiswati Sulistyani Sulistyani Sulistyani Sulistyani, S Syahanita Anindira Putri Tri Agustina Tri Agustina, Tri Verawati Hadi Vitri Widyaningsih Wahyudya Setya Ananta Wati, Dwi Prasetyo Widayati, Anis Nur Wikantama, Aswin Windi Hapsari Wisnu Wijayanto wisnu wijayanto Yeni Indriyani Yoga Prasadja Yurita, Irma Yusuf Alam Romadhon Yusuf Ryadi Yusuf, Muchammad Zaen, Nurussyifa Afiana Zahra Hafizha Fitria Anam Zakky Cholisoh