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All Journal Refleksi: Jurnal Kajian Agama dan Filsafat Jurnal Pekommas ISLAMICA: Jurnal Studi Keislaman ANIDA : Aktualisasi Nuansa Ilmu Dakwah Jurnal Kajian Komunikasi KARSA: Jurnal Sosial dan Budaya Keislaman (Journal of Social and Islamic Culture) Jurnal Orasi PROtek : Jurnal Ilmiah Teknik Elektro Isamic Communication Journal Ilmu Dakwah: Academic Journal for Homiletic Studies Communicatus: Jurnal Ilmu Komunikasi Al-Adyan: Jurnal Studi Lintas Agama Al Ishlah Jurnal Pendidikan Jurnal ASPIKOM Indonesian Journal of Artificial Intelligence and Data Mining Al-I´lam: Jurnal Komunikasi dan Penyiaran Islam Kamaya: Jurnal Ilmu Agama Edukasi Islami: Jurnal Pendidikan Islam Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Martabe : Jurnal Pengabdian Kepada Masyarakat Journal of Health Science and Prevention An-Nida : Jurnal Komunikasi Islam PRoMEDIA Jurnal Ilmu Dakwah Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Proceedings of International Conference on Da'wa and Communication Mumtaz: Jurnal Studi Al-Quran dan Keislaman Pioneer: Journal of Language and Literature SOLUSI Journal Sensi: Strategic of Education in Information System International Journal of Demos At-Tanzir : Jurnal Ilmiah Prodi Komunikasi Penyiaran Islam Jurnal Ilmu Komunikasi SUHUF: Jurnal Pengkajian Al-Qur'an dan Budaya Idarotuna: Jurnal Kajian Manajemen Dakwah Kordinat : Jurnal Komunikasi antar Perguruan Tinggi Agama Islam Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Ilmu Sosial dan Ilmu Politik Malikussaleh (JSPM) Wasilatuna: Jurnal Komunikasi dan Penyiaran Islam Jurnal Komunikasi Islam Ta’wiluna: Jurnal Ilmu Al-Qur’an,Tafsirdan Pemikiran Islam Komunika: Jurnal Dakwah dan Komunikasi East Asian Journal of Multidisciplinary Research (EAJMR) IBDA': Jurnal Kajian Islam dan Budaya Business and Investment Review TOFEDU: The Future of Education Journal Global Education Journal Jurnal Ilmu Komunikasi UHO : Jurnal Penelitian Kajian Ilmu Komunikasi dan Informasi Jurnal Sistem Informasi Galuh Journal of Islamic Communication Studies Socio-political Communication and Policy Review Studi Multidisipliner: Jurnal Kajian Keislaman Educational Studies and Research Journal Politik Indonesia: Indonesian Political Science Review AQILA : Acceleration, Quantum, Information Technology and Algorithm Journal MADANI Abdimas | Jurnal Penelitian dan Pengabdian Masyarakat
Ali Nurdin
Universitas Islam Negeri Sunan Ampel Surabaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Public Health Social Sciences Other

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Journal : educational studies and research journal

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Analysis of Public Satisfaction with the Quality of Birth Certificate Making Services at The Public Service Mall (MPP) of Pandeglang Regency in 2025 Nurdin, Ali; Resti, Resti
Educational Studies and Research Journal Vol. 1 No. 2 (2024): Educational Studies and Research Journal
Publisher : MID Publisher International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60036/vrvqzn50

Abstract

This study aims to analyze public satisfaction with the quality of birth certificate issuance services at the Public Service Mall (MPP) of Pandeglang Regency in 2025. The increasing number of applications for new and renewed birth certificates, along with public complaints about slow service, serves as the main background of this research. Technical problems, such as system failures, often cause delays in administrative processes, affecting citizens’ perceptions of service quality. The study employs a quantitative method by distributing questionnaires to service recipients. The service quality assessment is based on nine indicators derived from the Indonesian Ministry of Administrative Reform Regulation (Permenpan RB) No. 14 of 2017 concerning Guidelines for Public Satisfaction Surveys. The findings reveal that the overall satisfaction score reached 80.37, categorizing the service quality as “Good.” However, the “Requirements” indicator received the lowest score (8.33) due to insufficient dissemination of information through physical notice boards, leading to public confusion regarding procedures. The research recommends that the service institution improve information delivery not only through social media but also via on-site information boards. Additionally, regular evaluation and system maintenance are needed to enhance digital service mechanisms and minimize technical disruptions that hinder public service performance.
The Effect of the Family Hope Program on Poverty Reduction in Sinarjaya Village, Pandeglang Regency in 2025 Nurdin, Ali; Nurrahma, Tita Aurellya
Educational Studies and Research Journal Vol. 1 No. 3 (2024): Educational Studies and Research Journal
Publisher : MID Publisher International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60036/cg9n1j17

Abstract

This study analyzes the impact of the Family Hope Program (PKH) on poverty reduction in Sinarjaya Village, Pandeglang Regency. PKH is a conditional cash transfer designed to assist very poor families by improving access to education, health, and social welfare. Using a mixed-method approach with an explanatory sequential design, the research combines quantitative and qualitative analyses. The study involved 325 PKH beneficiary families, with 120 respondents selected through stratified random sampling. Data were collected through surveys, in-depth interviews, observations, and document reviews, and analyzed using multiple regression and path analysis. The findings reveal that PKH significantly contributes to reducing both economic and multidimensional poverty levels. Improved access to education and health services mediates the positive effects of the program. However, its effectiveness is influenced by local institutional capacity, targeting accuracy, and the beneficiaries’ consumption patterns, which remain mostly consumptive. The study recommends strengthening community assistance, improving data accuracy, and integrating PKH with local economic empowerment initiatives to ensure sustainable poverty alleviation.
Co-Authors ABD Aziz, ABD Abdah, Mohammad Nabil Haikal Bin Abdul Rakhman Abdullah Muhammad, Hasan Addini Firdaus, Fitri Ade Silvia Handayani Afifah, Luthfia Ahmad, Farhan Ansharullah AHMADI Ahmadi Ahmadi Akbar Trio Mashuri AlFasi, Zulfikar Fikri Ali Abdul Wakhid Ali Murtadlo Alis Kandari Angga Nur Rohman Arifin, Mohamad Zaenal Arini Fahma Qona’ati Arminsa , Muhammad Lytto Syahrum Asidiki, Moh Hamim Baharudin, Muhammad Yusuf Saaih Baskoro, Febrian Valentino Eta Bax, Wazir Baksh bayu pamungkas Berizi, Ahmad candelia, dera Choirunissa, Shafira Desy Rahmadani Diansah, Edo Ardo Arta Dicky Nur Rahman Eken, Metin Elly Nurlia EMAN SULAEMAN Eriyani, Nursyifa Erwin Erwin Fawaib Ginting, Bersiap Hanifah, Najmy Hariyadi, Muhammad Hartanto, Bobby Jahroni Hasan, Abdul Rokhim Husniyatus Salamah Zainiyati Irta Sulastri Kamaludin, Ahmad Kusaeri Lalu Nasrulloh M. Darul Muttaqin Madzkur, Zaenal Arifin Maharani, Vifi Intan Mardiana, Dinny Marzuqi, Muhammad Ganda Maulana, Haisyam Maulidatus Syahrotin Naqqiyah Mildanti, Mildanti Moh. Ali Aziz Mufti Labib Mufti Labib Muhajirin, Ceceng Mumu Muhammad Azwar Anas, Muhammad Azwar Muharman Lubis Mujur Rose, Martinus Mukarromah, Faizatul Muksin , Asep Mundzir, Muhammad Mus Qoimah , Al Hidayahtul Mustain Mustain Mustain Mustain Nafisah, Ikli Najela, Farah Naufal Wirawan, Muhammad Nawawi, Abd. Muid Ningrum, Ulfia Nisak, Lailatul Khoirun Nur Syam Nurbaiti , Nurbaiti Nurbani, Siti Nurhakim, Ridwan Nurrahma, Tita Aurellya Oktari, Nisa Gracella Aslamia Pamungkas, Yudha Catur Pardianto, Pardianto Prasongko, Wahyu Agung Pudji Rahmawati Purnomo, Ryan Qalban, Anas Azhimi Qonita, Fidaul Rahmadani, Desy Rahman, Izzatul Lutfiah Ramadhan, Aditya Resti Resti Retna Mahriani Rifgi Pratama, Fadhil Romli, Ombi Rr. Suhartini Rubba, Sulhawi Said Ariyan Samudi Sartika, Nenden Suciyati Setyawan Saputro, Dimas Sholihin Sholihin Sholihul Huda Siswandi Siswandi, Siswandi Siti Aisyah Sokhi Huda Suharyanto H. Soro Sulaeman Sulaeman Sulaeman Sulaeman Sulhawi Rubba Sulistyorini Sulistyorini, Sulistyorini Sumarsi Sumarsi Surahman, Otong Suroso Suroso Syaiful Yahya, Mustafa Kharis Syani, Mamay Toyyib, Moh Verliani Dasmaran Wahyu Ilaihi Yahya, Mustafa Kharis Syaiful Zaimi, Hamas Dzulfikar Zulkarnain, Bagus Abdillah Zulki, Ahmad