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All Journal Journal Pharmaceutical Science and Application (JPSA) Jurnal Administrasi Kesehatan Indonesia Jurnal Farmasi Klinik Indonesia Mutiara Medika: Jurnal Kedokteran dan Kesehatan INDONESIAN JOURNAL OF PHARMACY Pharmascience JURNAL FARMASI DAN ILMU KEFARMASIAN INDONESIA Jurnal Surya Medika JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Majalah Farmaseutik Pharmasipha JSFK (Jurnal Sains Farmasi & Klinis) Jurnal Farmasi Indonesia Indonesian Journal of Global Health research Jurnal Farmasi Sains dan Praktis JURNAL FARMASI DAN KESEHATAN INDONESIA Academic Hospital Journal Indonesian Journal of Biomedicine and Clinical Sciences Indonesian Journal of Pharmacology and Therapy
Chairun Wiedyaningsih
Fakultas Farmasi Universitas Gadjah Mada
Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Dentistry Education Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Public Health Other

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Journal : Academic Hospital Journal

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Identifying Factors Influencing Customer Satisfaction in Community Pharmacies: A Systematic Review Widyasari, Leiren Garda; Wiedyaningsih, Chairun; Widayanti, MPH., Apt., Ph.D., Anna Wahyuni
Academic Hospital Journal Vol 7, No 2 (2025)
Publisher : Rumah Sakit Akademik Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/ahj.v7i2.105722

Abstract

Background: The paradigm shift from a drug-oriented to a patient-oriented approach requires health facilities to improve the quality of pharmaceutical services. Meeting customer needs and expectations can increase satisfaction and support the achievement of therapeutic goals.Objective: Conduct an in-depth analysis of the available literature to identify customer satisfaction factors towards pharmaceutical services in community pharmacies.Method: A systematic review was conducted by searching articles across three databases: ScienceDirect, Scopus, and PubMed. The search flow is described in the PRISMA Diagram. Inclusion criteria included customer satisfaction with pharmaceutical service articles and research settings in community pharmacies. Exclusion criteria included online or hospital pharmacy articles and review articles, books, theses, dissertations, and reports. Articles are assessed using the Joanna Briggs Institute's critical appraisal instrument.Result:  The findings from the nine articles revealed various factors that influence customer satisfaction, which can be categorized into intangible and tangible factors. Intangible factors include the attitude and communication of pharmacy staff, as well as consultations regarding medications and health conditions. Tangible factors include the facilities and convenience, the availability and variety of medications, prices, and customer demographics.Conclusion: The identified customer satisfaction factors can be useful to increase pharmacy customer loyalty. Thus, it can encourage customers to make repeat orders.
Occupational Health Hazards on Tobacco Farm Workers: A Systematic Review Fakhriya, Dina; Widayanti, MPH., Apt., Ph.D., Anna Wahyuni; Wiedyaningsih, Chairun
Academic Hospital Journal Vol 7, No 2 (2025)
Publisher : Rumah Sakit Akademik Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/ahj.v7i2.106781

Abstract

Background: Tobacco farm workers are exposed to numerous occupational health hazards, involving chemical, biological, and physical concerns. These hazards can cause acute and chronic health problems, affecting workers’ well-being and productivity. Objective: This systematic review aims to integrate available information on occupational health hazards among tobacco farm workers, identify important risks, and provide feasible mitigation techniques. Methods: A systematic search was conducted in Scopus, ScienceDirect, and PubMed for studies published between 2015-2023. Inclusion criteria comprised reviewed articles focusing on occupational health hazards among tobacco farm workers. Studies were screened, and data were extracted according to PRISMA guidelines. The Joanna Briggs Institute (JBI) and Mixed Methods Appraisal Tool (MMAT) were used to assess quality for the Critical Appraisal Tool. Results: This review found five studies that highlighted major health hazards, such as green tobacco sickness (GTS) caused by nicotine exposure, pesticide poisoning, respiratory problems, musculoskeletal disease, and cancer. Risk factors include extended exposure, a lack of protective equipment, and poor working conditions were frequently noted. Preventive strategies, such as the use of personal protective equipment (PPE), education programs, and government policies, must be prepared. There are research gaps in long-term health impacts and gender-specific concerns among tobacco farm workers. Conclusion: Tobacco workers face several occupational health hazards, including green tobacco sickness (GTS), pesticide exposure, respiratory illnesses, and ergonomic issues that require several interventions for prevention.
Co-Authors A.A. Ketut Agung Cahyawan W Abdillah Mursyid Akuba, Jusnita Amna, Shily Rahmatika Anna Wahyuni Widayanti Ardiningtyas, Bondan Ardiyatul I. Kelana Ari Dwidayati As'hari, Yanuar Azni, Meicella Bai Athur Ridwan Bella Anggelina Dewa Ayu Putu Satrya Dewi Dewi, Mahmud Carica Ekasari, Marlita Putri Endang Yuniarti Fadilla, Andi Fakhriya, Dina Faluti, Dimas Rizki Ferina Septiani Damanik Fita Rahmawati Fita Rahmawati Fivy Kurniawati Ginanti Putri, Ni Putu Vyra Gunawan Pamudji Widodo Haris, Restu Nur Hasanah Harnita Harnita Hasina, Raisya Heni Lutfiyati Heni Lutfiyati, Heni I Dewa Putu Pramantara Indriastuti Cahyaningsih, Indriastuti Iwan Yuwindry Khrisna Heryanti Febti Kurniasar Kiki Yuli Handayani Kristanti, Nugraheni Dwiari Kukihi, Farha Elein Kurniawati, Fivy Lubis, Muammar Mahdiyani, Ulfah Malina, Rachma Marhenta, Yogi Bhakti Meicella Azni Melia Eka Rosita Muh Irham Bakhtiar Mulyagustina Mulyagustina Mulyagustina, Mulyagustina Mursyid, Abdillah Mursyida Ulfa Nanang Munif Yasin Nanang Munif Yasin Nanang Munif Yasin Nananng Munif Yasin Nia Primayani Niken Nur Widyakusuma Nita Trinovitasari Nugraheni Dwiari Kristanti Nur Aini Budiyanti Nur Hamida Nurul Mardiati Nurul Mardiati Nurul Mardiati Oetari . Pramuji Eko Wardani Pratama, I Dewa Putu Probosuseno Probosuseno Probosuseno Probosuseno, Probosuseno Putra, Juniawan Akbar Karisma Rachma Malina Rahmadani . Raisya Hasina Renni Simorangkir Restu Nur Hasanah Haris Ria Widyaswari Rina Mutiara Rina Mutiara, Rina Ruspandi, Sugeng Ryshang Bathari, Anggraini Citra Sampurno Sampurno Sampurno Sampurno Sampurno Sampurno Saskiya, Pingki Arum Satibi Satibi Satibi Satibi Satibi Satibi Setiabudi, I Dewa Putu Pramantara Simanullang, Raymon Siregar, Mardiana Sri Suryawati Sumarni Sumarni Sumarni Sumarni Susi Ari Kristina Susi Ari Kristina Susi Ari Kristina Susi Ari Kristina Susi Ari Kristina Susi Ari Kristina Susi Ari Kristina Taufiqurohman Titami, Arina Tri Murti Andayani Tri Murti Andayani Ulfah Mahdiyani Wa Ode Masrida Wahidah, Pujiastuti Wahyudi, Aiffian Farhan Wanggol, Agata Christi Febriani Warastuti . Widayanti, MPH., Apt., Ph.D., Anna Wahyuni Widyasari, Leiren Garda Wijaya, Syifa Indi Yatminto, Eko Yogi Bhakti Marhenta Yulia Citra Yuwindry, Iwan Zhaqila, Qhifani