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Journal : Jurnal Administrasi Kesehatan Indonesia

USER ACCEPTANCE OF MOBILE-JKN: INSIGHTS FROM THE TECHNOLOGY ACCEPTANCE MODEL Damanik, Ferina Septiani; Widayanti, Anna Wahyuni; Wiedyaningsih, Chairun
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 12 No. 2 (2024): December
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jaki.v12i2.2024.206-217

Abstract

Background: Technological advancements in healthcare have driven BPJS Kesehatan Indonesia to develop the Mobile JKN application to enhance accessibility, efficiency, and quality of services. Despite its potential benefits, the implementation of this application faces various challenges, such as application errors, differing levels of digital literacy, and data security issues, necessitating an evaluation of its adoption and acceptance. Aims: To analyse the public acceptance of Mobile JKN based on the Technology Acceptance Model (TAM) variable while also exploring user experiences towards the application. Methods: A descriptive-analytical approach with a cross-sectional design. Data were collected through a questionnaire developed based on the TAM model, involving 406 respondents across Indonesia. Data analysis was performed using a regression linear test with SPSS after all basic assumptions were met. Results:  Perceived Ease of Use, Perceived Usefulness, and Attitude Toward Use individually and simultaneously impact Actual System Use (Sig. 0.000; R-Square 0.827). Respondents generally answered “Agree” to all TAM indicators, with mean scores of 4.20 for Perceived Usefulness, 4.16 for Perceived Ease of Use, 4.25 for Attitude Toward Use, and 4.33 for Actual System Use. Most users accessed the app through self-access (48%), frequently used features were membership information (28%), and encountered issues such as application errors (25%). Conclusion: The app was deemed relevant, accurate, easy to use, and beneficial. To enhance public acceptance, BPJS Kesehatan should focus on developing a user-friendly Mobile JKN app by incorporating key TAM factors, optimizing popular features, improving technical stability, and regularly addressing user feedback to ensure effective health administration and service delivery. Keywords: Adoption, Application, BPJS Kesehatan, Mobile JKN, TAM
Co-Authors A.A. Ketut Agung Cahyawan W Abdillah Mursyid Akuba, Jusnita Amna, Shily Rahmatika Anna Wahyuni Widayanti Ardiningtyas, Bondan Ardiyatul I. Kelana Ari Dwidayati As'hari, Yanuar Azni, Meicella Bai Athur Ridwan Bella Anggelina Dewa Ayu Putu Satrya Dewi Dewi, Mahmud Carica Ekasari, Marlita Putri Endang Yuniarti Fadilla, Andi Fakhriya, Dina Faluti, Dimas Rizki Ferina Septiani Damanik Fita Rahmawati Fita Rahmawati Fivy Kurniawati Ginanti Putri, Ni Putu Vyra Gunawan Pamudji Widodo Haris, Restu Nur Hasanah Harnita Harnita Hasina, Raisya Heni Lutfiyati Heni Lutfiyati, Heni I Dewa Putu Pramantara Indriastuti Cahyaningsih, Indriastuti Iwan Yuwindry Khrisna Heryanti Febti Kurniasar Kiki Yuli Handayani Kristanti, Nugraheni Dwiari Kukihi, Farha Elein Kurniawati, Fivy Lubis, Muammar Mahdiyani, Ulfah Malina, Rachma Marhenta, Yogi Bhakti Meicella Azni Melia Eka Rosita Muh Irham Bakhtiar Mulyagustina Mulyagustina Mulyagustina, Mulyagustina Mursyid, Abdillah Mursyida Ulfa Nanang Munif Yasin Nanang Munif Yasin Nanang Munif Yasin Nananng Munif Yasin Nia Primayani Niken Nur Widyakusuma Nita Trinovitasari Nugraheni Dwiari Kristanti Nur Aini Budiyanti Nur Hamida Nurul Mardiati Nurul Mardiati Nurul Mardiati Oetari . Pramuji Eko Wardani Pratama, I Dewa Putu Probosuseno Probosuseno Probosuseno Probosuseno, Probosuseno Putra, Juniawan Akbar Karisma Rachma Malina Rahmadani . Raisya Hasina Renni Simorangkir Restu Nur Hasanah Haris Ria Widyaswari Rina Mutiara Rina Mutiara, Rina Ruspandi, Sugeng Ryshang Bathari, Anggraini Citra Sampurno Sampurno Sampurno Sampurno Sampurno Sampurno Saskiya, Pingki Arum Satibi Satibi Satibi Satibi Satibi Satibi Setiabudi, I Dewa Putu Pramantara Simanullang, Raymon Siregar, Mardiana Sri Suryawati Sumarni Sumarni Sumarni Sumarni Susi Ari Kristina Susi Ari Kristina Susi Ari Kristina Susi Ari Kristina Susi Ari Kristina Susi Ari Kristina Susi Ari Kristina Taufiqurohman Titami, Arina Tri Murti Andayani Tri Murti Andayani Ulfah Mahdiyani Wa Ode Masrida Wahidah, Pujiastuti Wahyudi, Aiffian Farhan Wanggol, Agata Christi Febriani Warastuti . Widayanti, MPH., Apt., Ph.D., Anna Wahyuni Widyasari, Leiren Garda Wijaya, Syifa Indi Yatminto, Eko Yogi Bhakti Marhenta Yulia Citra Yuwindry, Iwan Zhaqila, Qhifani