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All Journal Dental Journal (Majalah Kedokteran Gigi) Padjadjaran Journal of Dentistry Journal of Dentomaxillofacial Science Syntax Literate: Jurnal Ilmiah Indonesia B-Dent, Jurnal Kedokteran Gigi Universitas Baiturrahmah Jurnal Ilmiah Keperawatan Padjadjaran Journal of Dental Researchers and Students Community Engagement and Emergence Journal (CEEJ) Jurnal Material Kedokteran Gigi Indonesian Journal of Electrical Engineering and Computer Science Jurnal Manajemen Research of Service Administration Health and Sains Healthys Journal of Economics and Social Sciences Cakradonya Dental Journal Jurnal Multidisiplin Sahombu Warta LPM VISA: Journal of Vision and Ideas Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Pengabdian Nasional (JPN) Indonesia Jurnal Cendekia Ilmiah PESHUM International Journal of Health Science Sonde (Sound of Dentistry) Majalah Bisnis & IPTEK
Arlette Suzy Puspa Pertiwi
Fakultas Kedokteran Gigi Universitas Padjadjaran
Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Pengaruh Demografi Dan Beban Kerja Terhadap Burnout Syndrome Dokter Dan Nakes IGD RS Bhayangkara Surabaya Kusumawati, Aulia Dewi; Pertiwi, Arlette Suzy Puspa; Suwardhani, Achmad Dheni
PESHUM : Jurnal Pendidikan, Sosial dan Humaniora Vol. 4 No. 1: Desember 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/peshum.v4i1.6431

Abstract

Burnout syndrome adalah kelelahan karyawan akibat pekerjaan, ditandai dengan kelelahan ekstrem, berkurangnya kemampuan untuk mengatur proses kognitif dan emosional, dan ada jarak psikis atau mental. Tujuan penelitian ini adalah untuk mengetahui pengaruh demografi yang meliputi usia, jenis kelamin, status pernikahan, pendidikan, lama bekerja, serta pengaruh beban kerja terhadap burnout syndrom pada Dokter dan nakes di IGD RS Bhayangkara Surabaya. Jenis penelitian yang digunakan adalah analisis kuantitatif dengan pendekatan cross-sectional, yang menggunakan data kuantitatif. Sampelnya adalah semua karyawan di IGD yang meliputi Dokter, Perawat, dan Bidan yang memenuhi kriteria inklusi dan eksklusi yaitu sebanyak 39 orang. Untuk memperoleh data, sampel mengisi kuisioner data diri, Burnout Assessment Tools 12, dan kuisioner beban kerja. Hasil dari penelitian adalah faktor demografi akan mempengaruhi beban kerja kerja dan selanjutkan akan memebrikan pengaruhi terhadap burnout syndrome dengan nilai p-value < 0,05. Pada penelitian ini beban kerja memberikan pengaruh terhadap burnout syndrome yaitu sebanyak 56,9%.
Analisa Biaya Manfaat Ultrasound Vaskular Berbasis INA-CBGs Unit Rawat Jalan Rumah Sakit St. Theresia Marampa Toraja Utara 2024 Wojtyla, Maria Caroline; Pertiwi, Arlette Suzy Puspa; Asril, Juli
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i8.61321

Abstract

Stroke merupakan salah satu penyebab utama kecacatan dan kematian di seluruh dunia. Biaya pengobatan stroke sering kali lebih tinggi daripada tarif INA-CBGs, terutama pada perawatan rawat jalan. Alat Ultrasound Vaskular salah satu modalitas guna mengurangi serangan stroke berulang dan disabilitas, selain itu pemeriksaan ultrasound vaskular meningkatkan tarif INA-CBGs. Analisa biaya manfaat sebagai salah satu langkah untuk keuntungan dan pelayanan. Pengukuran kinerja laporan keuangan menggunakan beberapa metode antara lain Net Present Value (NPV), Profitability Index, (PI), Payback Period (PP), dan Break Even Point (BEP) menilai kelayakan investasi. Penelitian ini merupakan penelitian kuantitatif deskriptif bertujuan untuk menentukan analisa biaya manfaat ultrasound vaskular berbasis INA-CBGs rawat jalan Rumah Sakit st. Theresia Marampa Toraja Utara 2024. Pengumpulan data dilakukan melalui observasi, wawancara mendalam dan telaah dokumen. Hasil Penelitian menunjukkan BCR 0.2, NPV <0, PI <1, PP 5,5, BEP 244.180 dari hasil tersebut pelayanan pemeriksaan ultrasound vaskular memberikan keuntungan dari sisi pengklaiman yang berbasis INA-CBGs dan menutupi biaya investasi bila laba pendapatan naik 25% pertahun. Rekomendasi yang disarankan adalah rumah sakit melakukan negosiasi harga alat, promosi layanan ultrasound vaskular, efisiensi beban biaya dan kolaborasi dengan dinas kesehatan dan perusahaan atau pihak swata lainnya agar meningkatkan jumlah kunjungan dan keuntungan rumah sakit.
Evaluation of Non-Medical Goods Logistics Management at El Syifa Kuningan General Hospital Munandar, Ihsan Haris; Pertiwi, Arlette Suzy Puspa; Sukajie, Bambang
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9238

Abstract

In an organization that requires a lot of work, like a hospital, non-medical logistical management is essential. Hospital services in different sections run smoothly because to logistics management. Frequent stock shortages in storage warehouses are one example of how many hospitals fall short of logistics management standards, which eventually results in hospital losses and no additional implementation evaluation. According to the study's findings, the El Syifa Kuningan public hospital's logistics management implementation is still lacking. Starting with subpar planning, budgeting, procurement that takes too long due to lengthy procedures, storage, distribution, deletion, and monitoring that needs to be reviewed on a regular basis. In order to enhance hospital services, a logistics management evaluation was conducted based on the current issues in order to improve the logistics management procedure for non-medical commodities. Improvements to the logistics management system for non-medical commodities in line with the logistics management cycle are suggested by the research's findings in order to facilitate better implementation.
Strategi Manajemen Perubahan untuk Meningkatkan Championing Behavior pada Implementasi Rekam Medis Elektronik Hidayat, Dimas Firman; Pertiwi, Arlette Suzy Puspa; Santoso, Budi
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 2 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i2.10267

Abstract

Implementasi Rekam Medis Elektronik (RME) di rumah sakit tipe D kerap menghadapi tantangan yang tidak semata-mata bersifat teknis, melainkan berkaitan dengan kesiapan dan perilaku sumber daya manusia. Penelitian ini bertujuan menganalisis strategi manajemen perubahan berbasis Model Kotter dalam mendorong championing behavior karyawan pada implementasi RME di Rumah Sakit Islam (RSI) Yatofa, Lombok Tengah. Menggunakan pendekatan kualitatif deskriptif dengan desain studi kasus, data diperoleh melalui wawancara mendalam, observasi lapangan, dan studi dokumen, kemudian dianalisis secara tematik. Hasil penelitian menunjukkan bahwa implementasi RME di RSI Yatofa secara alami mengikuti tahapan Model Kotter, khususnya dalam membangun rasa urgensi, membentuk koalisi pemandu, dan menciptakan keberhasilan awal. Strategi paling efektif dalam menumbuhkan championing behavior adalah pemberdayaan mentor sejawat (peer mentors) melalui pendampingan berkelanjutan dan melibatkan pemimpin informal yang mampu menjembatani visi manajemen dengan praktik operasional sehari-hari. Championing behavior berkembang melalui interaksi saling menguatkan antara motivasi intrinsik, dukungan organisasi melalui kepemimpinan dan komunikasi efektif, dukungan sosial dari mentor sejawat, dan pengalaman keberhasilan awal yang nyata dalam penggunaan sistem. Temuan penting adalah munculnya fenomena resiliensi kolektif, di mana keterbatasan teknis tidak menjadi hambatan utama, tetapi justru memperkuat kolaborasi tim dalam mencari solusi bersama. Penelitian menyimpulkan bahwa pendekatan manajemen perubahan berpusat pada manusia, berbasis dukungan sosial, dan penciptaan pengalaman keberhasilan bersama memiliki peran lebih krusial dibandingkan infrastruktur teknis semata dalam konteks rumah sakit dengan keterbatasan sumber daya.
Financial Management Strategy of Medicall Clinic in Tegal City to Improve Profitability Noor Roziq Ghulam Perdana; Arlette Suzy Puspa Pertiwi; Mira Veranita; Purwadhi, Purwadhi
Jurnal Multidisiplin Sahombu Vol. 6 No. 01 (2026): Jurnal Multidisiplin Sahombu, January 2026
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the financial management strategy at the Tegal City Medicall Clinic as an effort to increase profitability. The research method used is descriptive qualitative through in-depth interview, observation, and documentation techniques, which are then analyzed with the stages of data reduction, data presentation, and conclusion drawn. The results of the study show that the financial management of the Medicall Clinic is still running simply without the support of detailed budget formal documents, is more reactive, and relies on predictions of stable routine needs, especially from BPJS Kesehatan cooperation revenue. The main obstacles include fluctuations in income from independent BPJS participants, time-consuming manual financial recording, and incomplete data due to some of the owner's personal funds not being recorded. The strategy of increasing profitability is carried out through improving service quality, expanding patient segments through direct marketing and home care service development, operational cost efficiency, and efforts to separate personal and clinical finances
Analysis of Single-Use Hemodialysis Tariff Determination Based on INA-CBG: A Case Study at Siaga Medika Banyumas General Hospital Nur Fitri Margaretna; Arlette Suzy Puspa Pertiwi; Oke Andikarya
International Journal Of Health Science Vol. 5 No. 2 (2025): International Journal of Health
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijhs.v5i2.5664

Abstract

The increasing prevalence of Chronic Kidney Disease (CKD) has led to a rising demand for hemodialysis services, most of which are financed by the Indonesian National Health Insurance (BPJS Kesehatan) through the INA-CBG tariff system. However, the discrepancy between INA-CBG tariffs and the actual service costs—particularly due to the use of single-use dialyzers—poses financial challenges for private hospitals. This study aims to analyze the operational costs, tariff differences, and financial feasibility of single-use hemodialysis services at Siaga Medika Banyumas General Hospital. A qualitative descriptive-exploratory approach was employed through in-depth interviews, observations, and document analysis involving five key informants. The results indicate that the largest cost component comes from medical consumables, especially dialyzers. A comparison revealed that the actual service cost was IDR 660,138, which is lower than the INA-CBG tariff of IDR 875,000 and the hospital’s own tariff of IDR 1,877,536. The cost recovery rate (CRR) analysis yielded 132.54% for BPJS patients and 284.4% for general (non-BPJS) patients, indicating profitability. The hospital’s strategies include logistics efficiency, adjustments in non-BPJS tariffs, and resource optimization. The study concludes that the single-use hemodialysis service at Siaga Medika Banyumas General Hospital is financially viable, although it requires strict cost management and more accurate tariff policy support to ensure service sustainability.  
Feasibility of combining dental hypnosis and tell–show–do in pediatric dentistry Pratiwi, Gusti Agung Intan; Indriyanti, Ratna; Yubiliana, Gilang; Maulina, Tantry; Setiawan, Arlette Suzy
Dental Journal (Majalah Kedokteran Gigi) Vol. 59 No. 1 (2026): March
Publisher : Faculty of Dental Medicine, Universitas Airlangga https://fkg.unair.ac.id/en

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/j.djmkg.v59.i1.p48-54

Abstract

Background: Dental hypnosis is a behavioral management technique that holds potential but is associated with certain challenges in pediatric dentistry. Purpose: This study evaluated the practicality and acceptability of integrating the tell–show–do (TSD) technique with dental hypnosis to manage fear and pain during local anesthesia. Methods: A quasi-experimental study involving 16 children who received behavioral support through TSD and hypnosis prior was conducted. The children were matched for age and sex to form a control group that received only TSD. Fear and pain were assessed using the Facial Image Scale and the Face, Leg, Activity, Cry, Consolability scale, respectively. The data were analyzed using the Wilcoxon test and the Mann–Whitney U test. Results: The combination of TSD and dental hypnosis significantly reduced fear (p = 0.0028). However, changes in pain perception between groups were not statistically significant (p = 0.113 and p = 0.3272 for fear and pain, respectively). Conclusion: Dental hypnosis combined with TSD is a promising approach for reducing fear and pain in children.
Pengaruh Patient Safety Leadership Walkrounds terhadap Budaya Keselamatan dan Implikasinya pada Pelaporan Kejadian Keselamatan pada Rumah Sakit Waruwu, Eusebiusyuvens Chandra; Pertiwi, Arlette Suzy Puspa; Andikarya, R. Oke
Jurnal Pengabdian Nasional (JPN) Indonesia Vol. 7 No. 2 (2026): Mei
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Indonesia Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63447/jpni.v7i2.1760

Abstract

Patient Safety Leadership Walkrounds (PSLW) were implemented at Siloam Hospital Bangka to enhance safety culture and incident reporting. This study aimed to evaluate the impact of PSLW on safety culture, the relationship between safety culture and safety-related incident reporting, and the effect of PSLW on safety-related incident reporting. A retrospective longitudinal survey was conducted to measure safety culture at Siloam Hospital Bangka in 2022 and 2024. Data were analyzed quantitatively using the Wilcoxon Rank-Sum test. Incident reports from the same years were compared using the Chi-Square test and correlated with safety culture through descriptive analysis. Safety culture survey scores increased from a composite average of 52% in 2022 to 63% in 2024. The Wilcoxon Rank-Sum test showed significant results for 16 of 34 questions (p<0.05). An increase in incident reporting occurred alongside improvements in safety culture. The number of incident reports rose from 317 in 2022 to 1,623 in 2024. The Chi-Square test demonstrated significant results. PSLW implementation enhanced both safety culture and safety-related incident reporting. Improvements in safety culture coincided with increased incident reporting numbers.
The Effect of Digital Service Quality on Consumer Satisfaction and Its Implications on Patient Trust at Pratama Aru Bitung Clinic Utami, Kurnia Putri; Pertiwi, Arlette Suzy Puspa; Veranita, Mira
Journal of Economics and Social Sciences (JESS) Vol. 5 No. 1 (2026)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.1303

Abstract

This study aims to analyze the influence of digital service quality on consumer satisfaction and its implications for patient trust at the Aru Bitung Primary Clinic, Bitung City. The research method used is a quantitative approach with an explanatory research type. Data were collected through questionnaires on 120 patients selected using purposive sampling techniques. Data analysis was carried out using Structural Equation Modeling based on Partial Least Square (PLS-SEM) with the help of SmartPLS software. The results of the study show that the quality of digital services has a positive and significant effect on consumer satisfaction, consumer satisfaction has a positive and significant effect on patient trust, and the quality of digital services also has a positive and significant effect on patient trust both directly and indirectly through satisfaction as a mediation variable. The conclusion of this study is that improving the quality of responsive, accurate, and accessible digital services is an important factor in building patient satisfaction and trust in first-tier health facilities.
Pengaruh Beban Kerja Perawat terhadap Penerapan Patient Safety dengan Organizational Citizenship Behavior (OCB) sebagai Variabel Mediator di Rumah Sakit Jannah Kota Serang Novriyanti, Tika; Pertiwi, Arlette Suzy Puspa; Rubini, Rizki Adriansyah
VISA: Journal of Vision and Ideas Vol. 6 No. 1 (2026): Journal of Vision and Ideas (VISA)
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of physical and mental workload on the implementation of patient safety at Jannah Hospital, Serang City, with Organizational Citizenship Behavior (OCB) as a mediator variable. The research method used was quantitative with a cross-sectional design. Data were collected through questionnaires distributed to 89 respondents using a simple random sampling technique. Data analysis was performed using the Chi-square test and path analysis using SmartPLS software. The results showed that physical workload had a negative and significant effect on the implementation of patient safety (p = 0.002; coefficient -0.247). Conversely, mental workload did not show a significant effect on patient safety (p = 0.146; coefficient -0.135). Simultaneously, physical and mental workload influenced patient safety with an R-square value of 0.343. Furthermore, OCB was shown to significantly mediate the relationship between physical workload and patient safety (p = 0.047; coefficient –0.106), but OCB's mediation of the relationship between mental workload and patient safety was not significant (p = 0.280; coefficient –0.079). Based on these findings, the study recommends managing physical and mental workload through stress management programs, establishing a more balanced work schedule, and improving communication and collaboration between nurses. Furthermore, it is important to strengthen a work culture that supports OCB and rewards extra-role behavior. Further research with a larger sample size and additional variables such as organizational support and job satisfaction is recommended to gain a more comprehensive understanding of the influence of workload on patient safety.
Co-Authors Achmad Dheni Suwardhani Adistia, Rinintha Aggiani Dewi Rahmawati Akbar, Saiful Alfiani Hidayanti Aliyya Luthfiana Andiesta, Niekla Survia Andikarya, R. Oke Anne Agustina Suwargiani Arief Budiarto Asril, Juli Aulia Dewi Kusumawati Azzahra, Rissa Shabira bt. Syaiful Azim, Fitri Anissa Syaimima Citra Windani Mambang Sari Desy Indra Yani Dhia Thifal Malihah Dianegianty, Rine Don Prisno Dwi Budi Santoso Efi Fitriana Eka Chemiawan Elvanissa Ruslan Nur, Elvanissa Ruslan Eriska Riyanti Faizah Salsabila Felicia Melati Gilang Yubiliana Hendriati Agustiani Henri Hartman, Henri Hetria Hayyun Namirah Hidayat, Dimas Firman hidayatullah, Hidayatullah hidayatullah Hilnia Zidnia Husyaerry, Machmud Al Ign. Wiseto P. Agung Inne Arline Diana Inne Suherna Sasmita Iwan Ahmad Jakobus Runkat, Jakobus Julian Amriwijaya Kahar Mulyani Kurnia Putri Utami Kusman Ibrahim Kusumawati, Aulia Dewi Laili Rahayuwati M Harun Achmad, M Harun Maulina, Tantry Megan, Felisia Flaviana Meirina Gartika Munandar, Ihsan Haris Myra D. Oruga Naninda Berliana Pratidina Noer Fadilah, Rina Putri Noor Roziq Ghulam Perdana Novriyanti, Tika Nur Fitri Margaretna Oke Andikarya Permata, Ardita Dyna Pratiwi, Gusti Agung Intan Purwadhi Purwadhi Putu Swastiantari Raden Nabilah Putri Fauziyyah Rafilia, Yuanne Nisrina Rasmi Rikmasari Ratna Indriyanti Ratnawati, Yeni Reiva Farah Dwiyana Ria N. Firman Risti Saptarini Primarti Risyandi Anwar Roosje Rosita Oewen, Roosje Rosita Rosiliwati Wihardja, Rosiliwati Rubini, Rizki Adriansyah Sativa, Liariza Simanjuntak, Debora Rotua Novita Soewondo, Willyanti Sri Hendrawati Sri Susilawati Sukajie, Bambang Sukmasari, Susi Supriatno Supriatno Suwardhani, Achmad Dheni Syaiful Azim, Fitri Anissa Syaimima Syarief Hidayat Tadeus Arufan Jasrin Taufiqi Hidayatullah Teguh Adi Partama Unang Supratman Veranita, Mira Vira Amelia Wafa, Wade'ah Wardani, Vira Aulia Kusuma Waruwu, Eusebiusyuvens Chandra Wilda Hafny Lubis Willyanti Soewondo Wojtyla, Maria Caroline Y Yoana Yetty Herdiati Nonong Yetty Herdiyati Nonong Yetty Herdiyati, Yetty Yohanes Hutasoit Yusi Roslina Suciati