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All Journal EkoBis ( Ekonomi & Bisnis ) Jurnal Ilmu Manajemen Jurnal Manajemen Terapan dan Keuangan JDM (Jurnal Dinamika Manajemen) Daya Saing : Jurnal Ilmu Manajemen Jurnal Mirai Management Jurnal Ilmiah Universitas Batanghari Jambi MANAJERIAL Forum Ekonomi : Jurnal Ekonomi, Manajemen dan Akuntansi EBSJ Jurnal Pendidikan Ekonomi (JURKAMI) JURNAL MANAJEMEN BISNIS MABIS: Manajemen dan Bisnis Magisma: Jurnal Ilmiah Ekonomi dan Bisnis International Journal of Economics, Business and Accounting Research (IJEBAR) International Journal of Economics Development Research (IJEDR) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah JIIP (Jurnal Ilmiah Ilmu Pendidikan) RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL Journal of Management and Bussines (JOMB) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Ideguru: Jurnal Karya Ilmiah Guru Entrepreneurship Bisnis Manajemen Akuntansi (E-BISMA) Jurnal Bingkai Ekonomi (JBE) Akuntansi Bisnis & Manajemen (ABM) Asian Management and Business Review JURNAL ILMIAH GLOBAL EDUCATION Jurnal Manajemen DIVERSIFIKASI Jurnal Ilmu Manajemen Advantage Jurnal Ilmu Manajemen Jurnal Teknologi dan Manajemen Industri Terapan Relevance: Journal of Management and Business Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal Research of Social Science, Economics, and Management Jurnal Edukasi dan Pengabdian kepada Masyarakat (JEPKM) Economics, Business, Accounting & Society Review Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital (JEKOMBITAL) Jurnal Umum Pengabdian Masyarakat (JUPEMAS) Empowering Humanity Fokus Bisnis: Media Pengkajian Manajemen dan Akuntansi Asmara Balance: Jurnal Ekonomi
Muinah Fadhilah, Muinah
Politeknik Sawunggalih Aji Puworejo
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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ANALISIS DESAIN PRODUK, PROMOSI MEDIA SOSIAL DAN WORD OF MOUTH (WOM) TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN DITENGAH PANDEMI COVID-19 (STUDI KASUS PADA UMKM BATIK DINDA HAYU YOGYAKARTA) Fadhilah, Muinah; Maharani, Bernadetta Diansepti; Raditya, Adit
Jurnal Daya Saing Vol. 9 No. 1 (2023): Kinerja Organisasi, Perilaku Konsumen, dan Transformasi Layanan di Era Digital
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v9i1.1083

Abstract

Penelitian ini bertujuan untuk menganalisis kondisi opini konsumen pada variabel bebas yaitu desain produk, promosi media sosial dan word of mouth yang berpengaruh dominan terhadap keputusan pembelian pada UMKM Batik Dinda Hayu. Penelitian ini mengambil sampel sebanyak 112 responden. Teknik analisis data yang digunakan dalam penelitian ini adalah uji validitas dan reliabilitas, uji asumsi klasik, uji regresi linier berganda dan uji hipotesis. Hasil penelitian ini menunjukkan bahwa: (1) desain produk berpengaruh positif dan signifikan terhadap keputusan pembelian, dibuktikan dengan nilai thitung sebesar 3,650 dengan tingkat signifikansi 0,000 kurang dari 5% dan nilai koefisien regresi sebesar 0,317; (2) promosi media sosial berpengaruh positif dan signifikan terhadap keputusan pembelian, dibuktikan dengan nilai thitung sebesar 3,123 dengan tingkat signifikansi 0,002 kurang dari 5% dan koefisien regresi sebesar 0,244; (3) word of mouth berpengaruh positif dan signifikan.
Mediating Role of Brand Loyalty in Driving Consumer Advocacy: Evidence from the Coffee Shop Industry Setiawan, Suryadi; Lukitaningsih, Ambar; Fadhilah, Muinah
Relevance: Journal of Management and Business Vol. 8 No. 2 (2025): December
Publisher : UIN Raden Mas Said Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22515/relevance.v8i2.13143

Abstract

This study examines the role of brand loyalty as a mediating variable in the relationship between brand satisfaction, brand attachment, and consumer advocacy in the modern coffee industry, using Kopi Kenangan as a case study. Empirical evidence suggests that consumer satisfaction with product and service quality does not always lead to voluntary advocacy behavior. Guided by Expectancy-Disconfirmation Theory (EDT), this study investigates how functional satisfaction and emotional attachment influence loyalty and subsequently encourage consumer advocacy. A quantitative approach was employed with purposive sampling of 150 respondents who had been active Kopi Kenangan customers for at least six months. Data were collected through an online questionnaire using a five-point Likert scale and analyzed using Structural Equation Modeling (SEM) with AMOS. The results indicate that brand satisfaction and brand attachment have a positive and significant effect on brand loyalty, while brand loyalty strongly influences consumer advocacy. Furthermore, brand loyalty mediates the relationship between brand satisfaction and brand attachment with consumer advocacy. These findings confirm that brand loyalty is shaped not only by functional satisfaction but also by a strong emotional bond between consumers and brands. This study provides practical insights for marketers to strengthen personalized brand experiences and develop emotionally driven loyalty strategies to foster sustainable consumer advocacy in the digital era.
PENGARUH PENDEKATAN KUALITATIF DALAM RISET PEMASARAN DAN PENGUKURAN PADA KINERJA BISNIS Baiza, Ahmad; Uran, Alfonsus Vianey Nara; Fadhilah, Muinah
Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital Vol 1 No 2 (2022): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/jekombital.v1i2.344

Abstract

This study aims to discuss qualitative approaches in marketing research as part of measuring business performance today. This research examines the similarities and differences between three qualitative research methods: phenomenology, grounded theory, and ethnography. Research will be beneficial to the development of theories and will assist in the making of sound business decisions. This study demonstrates that qualitative research methods are now considered appropriate for use in consumer research as well as marketing in general. This article presents a research method that takes a qualitative approach and discusses some of the potential applications of that method in marketing research and the measurement of business success.
Co-Authors Abdul Rokhim Agus Dwi Cahya Agus Setiawan, Eko Agustin, Lina Al Ahmadi, Wahid Hidayat Alika, Azza Putri Ambar Lukitaningsih Amin, Ahmad Muslich Amirullah, Malik Abd Karim Andika Andika Anggrasari, Yeni Dwi Anton Nugroho Arafah, Riqif Arief Prasetyo Arif Wahyu Setiawan, Arif Wahyu Arlana Hidayatullah, Aidil Ayu Larasati, Adelia Azizah, Rizka Nur Baiza, Ahmad Barus, Hendra Budianto Budi Setiawan Cahyati, Ratih Nur Cahyono, Harry Chandra Putry, Nur Anita Chasanah, Iswatun Dedek Susanto, Dedek Dewi, Siskana Dus Reis Doa, Ajita Da Silva Dwi Agus Nugroho Dyah Ari Susanti Erawati, Dian Fatmaningrum, Sakti Riana Fauzi , Fitriya Gilang Ramadhan, Oktavian Hadi , Syamsul Hatmanti Hutami, Lusia Tria Henny Welsa Heru Pratama, Yhoga Himmah, Tri Siswari Faiqotul Hutami, Lusia Tri Hatmanti Hutami, Lusia Tria Hatmanti IBN Udayana, IBN Ida Bagus Nyoman Udayana Kholifah, Laras Kirana Putri , Fuadhillah Kon, Iknasius Kurniasari, Riza Kurniawati, Melinda Kusuma Chandra Kirana, Kusuma Chandra Kusumaningrum, Nonik Larasati, Adelia Ayu Larasati, Rian Lestari, Efa Suci Lisa Rahmawati Luthfiana, Della Nanda Maharani, Bernadetta Dian Maharani, Bernadetta Dian Septi Maharani, Bernadetta Diansepti Miftakhur Rohmah, Miftakhur Nadia Nadia Nonik Kusuma Ningrum Noraini, Jesy Nur Anisa Nur Rokhman Nurgiyantoro, Edi Nurrohmah, Mutiah Nusantara, Aiza Duta Dwipa Oktaviani, Ayuni Permata, Aurel Priastyca Pramana, Fendy Aji Pratama, Alfian Pratama, Nico Pratiwi, Selly Anjar Priandewi, Made Maitri Pujiyani, Rohmah Purwani Sari, Putri Gesit Purwantoro, Nugroho Puspitaningrum, Sari Rahma Putri Dwi Cahyani, Putri Dwi Putri, Yessi Anggraeni Qayyum, Abdul Raditya, Adit Reni Suci Wahyuni Retno Utami, Retno Retno Wulandari Riskin Hidayat Sekartyasmara, Wulan Septyarini, Epsilandri Setiawan, Eko Agus Setiawan, Suryadi Setyawan, Didik Wahyu Supinardi, ,Bambang Susanto Susanto Syamsul Hadi Taqi Ardabilli, Muhammad Triono, Tomi Agus Uran, Alfonsus Vianey Nara Wijaya, Sananta Malde Wulandari, Destri Wulansari, Rika Yusup, Ariska Maulana Zulfiah, Evi