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All Journal Jurnal Manajemen Teknologi Journal of Consumer Science Jurnal Ilmiah Manajemen dan Bisnis (JIMB) MIX : Jurnal Ilmiah Manajemen JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Pariwisata Jurnal Abdi Masyarakat (JAM) Dinasti International Journal of Management Science Jurnal Abdi Insani Dinasti International Journal of Digital Business Management International Journal of Social and Management Studies (IJOSMAS) Journal International Inspire Education Technology (JIIET) Business and Entrepreneurial Review International Journal of Community Service (IJCS) Enrichment: Journal of Multidisciplinary Research and Development Journal of Fundamental Management (JFM) Journal of Sustainable Economic and Business
Dewi Nusraningrum, Dewi
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Analysis of Building Permit Processing Delays Using Fishbone Diagram, 5 Why-Why Analysis, and 5W+1H Method Putra, Agus Jerry Suarjana; Nusraningrum, Dewi
MIX: JURNAL ILMIAH MANAJEMEN Vol 14, No 3 (2024): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2024.v14i3.011

Abstract

Objectives: The objective of this study is to analyze the impact of implementing structured quality management tools, specifically the Fishbone Diagram, Why-Why Analysis, and 5W + 1H method, on reducing project permit processing delays in the construction industry, with a focus on improving efficiency at the transportation industry.Methodology: This study uses a qualitative research approach, collecting data through interviews, document analysis, and direct observations within the transportation industry. The Fishbone Diagram, Why-Why Analysis, and 5W + 1H method were systematically applied to identify the root causes of permit processing delays and take strategic steps so that permit delays do not occur again.Finding: The findings reveal that the application of these structured quality management tools significantly reduces permit processing delays by improving coordination between authorities to obtain approval for additional time, supported by clear progress reports and justifications for the causes of delays.Conclusion: The study concludes that the integration of the Fishbone Diagram, Why-Why Analysis, and 5W + 1H methods in the permit processing workflow effectively addresses operational inefficiencies. Future research should expand on these findings by applying these methods across different companies and regions to improve the management of Building Construction permits so that the Company avoids losses due to project cost overruns.
The Impact of Sustainable Supply Chain Management, Service Innovation, and Product Innovation on Customer Satisfaction with Competitive Advantage as a Mediating Variable in a Telecommunications Company: The Impact of Sustainable Supply Chain Management, Service Innovation, and Product Innovation on Customer Satisfaction with Competitive Advantage as a Mediating Variable in a Telecommunications Company Raymond, Sihar; Nusraningrum, Dewi
International Journal of Social and Management Studies Vol. 6 No. 3 (2025): June 2025
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v6i3.487

Abstract

This study analyzes the impact of Sustainability Supply Chain Management (SSCM), Service Innovation, and Product Innovation on Competitive Advantage and Customer Satisfaction at PT X, with Competitive Advantage as a mediating variable. Data from 71 respondents were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results show that SSCM positively affects Customer Satisfaction (p-value = 0.000) but does not impact Competitive Advantage (p-value = 0.606). Service Innovation has no significant effect on either Competitive Advantage or Customer Satisfaction (p-value = 0.303 and p-value = 0.363). Product Innovation negatively affects Competitive Advantage (p-value = 0.001) but positively impacts Customer Satisfaction (p-value = 0.000). Competitive Advantage mediates the relationship between Product Innovation and Customer Satisfaction (p-value = 0.033), but does not mediate the relationship between SSCM and Customer Satisfaction or Service Innovation and Customer Satisfaction. These findings suggest that PT X should focus on product innovation to enhance competitive advantage, while improving sustainability and service innovation communication to maximize customer satisfaction
Co-Authors Ahmad, Fauziah Sh Ahrul Putra Mangku Ali Hanafiah Bakhour, Alyssa Edwina Imad Khalid Cheriani, Cheriani Dairatil Irvan, Syamsu Dewi, Kayla Rosantya Dian Widi Astuti, Budi Irawan Prima Putra, Dian Widi Astuti, Dwisilo, Yuwono Sucipto Fachry Abda El Rahman Fiyanzar, Adin Eka Guilin, Xie Henry, Henry Hutabarat, Igleysias Rheinhart Indra Setiawan Jajang Gunawijaya, Jajang Jiao, Deng Kusuma, Prima Wijaya Laylatushufa, Nazilah Mahendra, Dendi Mas Wahyu Wibowo Meriyati Meriyati Mulyatri, Egit Novi Anggraini, Novi Nugraha, Irfan Osman Arofat, Osman Pangestu, Prayoga Pratama, Agung Satrya Adi Putra, Agus Jerry Suarjana Raymond, Sihar Rinditayoga, Naufal Rizki Rizky, Dede Sawarni Hasibuan Sonny Indrajaya Sulisyadi, Yohanes Sumianto Sumianto Suriyanti R. Tukhas Shilul Imaroh Yosi Pahala, Yosi Yuwono Sucipto Dwisilo, Yuwono