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KUALITAS PELAYANAN DAN SEMANGAT KERJA PENGARUHNYA TERHADAP KEPUASAN PENGGUNA LAYANAN PADA KANTOR BERSAMA SAMSAT TANDES SURABAYA jurnalmap map; Valensius Jemada; Sri Juni Woro Astuti; Arini Sulistyowati
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 2 No 04 (2019): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

ABSTRACT This study aims to describe the quality of service and the morale of its influence on service user satisfaction in the Joint Office of Samsat Tandes Surabaya. Furthermore, to find out the relationship both partially and simultaneously service quality and morale towards service user satisfaction in the Joint Office of Samsat Tandes Surabaya. This type of research is explanatory research. The sample in this study was 83 employees in the Joint Office of Samsat Tandes Surabaya. The results showed that the variable quality of service and spirit of work together (simultaneous) had a significant effect on customer satisfaction in the Joint Office of Samsat Tandes Surabaya. Variable variables of service quality and significant partial spirit of work towards customer satisfaction in the Joint Office of Samsat Tandes Surabaya. Keywords: customer satisfaction, service quality, spirit of work

PENGARUH GAYA KEPEMIMPINAN, KEPUASAN KERJA DAN KOMITMEN ORGANISASI TERHADAP KINERJA PEGAWAI (Studi Pada Kantor Kecamatan Lenteng Kabupaten Sumenep) jurnalmap map; Moh. Haris; Nugroho Mawardi Wibowo; Muninghar ÔÇì
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 2 No 04 (2019): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

ABSTRACT This research was conducted at the Lenteng District Office in Sumenep Regency. with a total sample of 34 employees. Analysis of data using SPSS, this type of research is explanatory research using quantitative research approaches. The results of the study show that: 1) Simultaneously, leadership style, job satisfaction and organizational commitment have a significant effect on employee performance, 2) Partially, leadership style, job satisfaction and organizational commitment have a significant effect on employee performance. Keywords: The influence of leadership stylesb, Job satisfaction, Organizational commitment and Performance of Employees.

PENGARUH KEPEMIMPINAN TRANSFORMASIONAL, MOTIVASI KERJA DAN KUALITAS SDM TERHADAP KINERJA PERSONEL SATUAN LALU LINTAS POLRES PAMEKASAN jurnalmap map; Muamar Amin; Nugroho Mawardi Wibowo; Muninghar ÔÇì
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 2 No 04 (2019): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

ABSTRACT This research was conducted at the Pamekasan Regional Police Station. with a total sample of 85 people. The objectives of this study are 1) To describe how the transformational leadership, work motivation, and quality of human resources on the performance, 2) To find out and analyze whether transformational leadership, work motivation and quality of human resources simultaneously have a significant influence on the performance, 3) To find out and analyze whether transformational leadership, work motivation and quality of human resources partially have a significant influence on the performance. Analysis of data using SPSS. The results of the study show that 1). Simultaneously, transformational leadership, work motivation, HR quality have a very significant effect on personnel performance 2). Partially, transformational leadership, work motivation and quality of human resources have a significant effect on the performance. Keywords: Transformational Leadership, Work Motivation, The quality of human resources and the performance of Personnel.

IMPLEMENTASI PENGUATAN PENDIDIKAN KARAKTER DI SD MUHAMMADIYAH 1 TAMAN, SIDOARJO jurnalmap map; Rahadian Arif Rahman; Hadi Susanto; Sri Mulyani
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 2 No 04 (2019): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

ABSTRACT This research is to study and implement education strengthening policies at Muhammadiyah 1 Elementary School, Taman, Sidoarjo, East Java. This study uses qualitative-descriptive methods with direct interviews, secondary data analysis, and field monitoring, which are crucially influencing the course of the implementation of policies based on Mazmanian and Sabatier theories. The results showed the problem character variables, the implementation of character education represented a problem that was quite difficult to implement. However, due to the importance of character education, this policy was implemented by SD Muhammadiyah 1 Park optimally. In the characteristic variable of policy, education policy is a government policy that is quite clear and has been approved by the applicable regulations, so it is very relevant to be implemented in Muhammadiyah 1 Elementary School. While in the variable environment, the support of character education received very positive support from the community, making it very easy for Muhammadiyah 1 Taman Elementary School in implementing this policy. Obstacles in the implementation of character strengthening at SD Muhammadiyah 1 Park include family awareness, environmental factors, educator resources as an implementer of this character education strengthening program. Keywords: public policy, strengthening character education

PENGARUH PENGETAHUAN, PENGALAMAN KERJA, KOMPETENSI SDM DAN PENGEMBANGAN KARIER TERHADAP PRESTASI KERJA PERSONEL POLSEK PAMEKASAN jurnalmap map; Achmad Albunsyary; Muninghar ÔÇì; Fatimah Riswati
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 3 No 01 (2020): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

ABSTRACT This research was conducted in Pamekasan Police Office with the number of research samples of 42 personnel, The purpose of this study is 1) To know and describe about knowledge, work experience, human resource competence and career development on the work performance, 2) To test and analyze whether knowledge, work experience, HR competence and career development have a simultaneous and significant influence on the work performance, 3) To test and analyze whether the knowledge significantly affect the work performance. The results showed that simultaneously, knowledge, work experience, human resource competence and career development have a significant influence on the work performance. Partially, knowledge, work experience, human resource competence and career development have a significant influence on the work performance, human resource competence and career development have a significant influence on the work performance of pamekasan police personnel. Keywords: Knowledge (X1), Work Experience (X2), Human Resource Competency (X3), and Career Development (X4) and Job Performance (Y)

PENGARUH DIKLAT FUNGSIONAL, KOMPETENSI SDM DAN DISIPLIN KERJA TERHADAP PENGEMBANGAN KARIER PERSONEL POLSEK DAU KABUPATEN MALANG jurnalmap map; Achmad Zainuddin; Muninghar ÔÇì; Fatimah Riswati
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 3 No 01 (2020): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

ABSTRACT The purpose of this research is 1) to know the simultaneous effect of functional training, human resource competence, and work discipline, to the development of career careers of DAU Police Sub-district of Malang Regency, 2) to know the partial influence of functional training, human resource competence, and work discipline, to the development of career careers of DAU Police Sub-district of Malang Regency, 3) To know the variables that have dominant influence to the development of career careers of DAU District Police Sector Malang. The results showed: 1) simultaneously functional training, human resource competence, and work discipline had a significant influence on the development of career careers of Malang District Police Sector, 2) Partially functional training, human resource competence, and work discipline have a significant influence on the development of career careers of DAU District Police Sector Malang, 3) Based on the results of the t test, it is known that the competence of human resources have a dominant influence on the development of career careers Police Sector of Malang Regency. Keywords: Functional Training, Human Resource Competence, Work Discipline and Career Development

PENGARUH GAYA KEPEMIMPINAN, BUDAYA ORGANISASI DAN MOTIVASI TERHADAP PRESTASI KERJA PEGAWAI PADA KANTOR KECAMATAN SARONGGI KABUPATEN SUMENEP jurnalmap map; Budiyono ÔÇì; Indra Prasetyo; Chamariyah ÔÇì
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 3 No 01 (2020): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

ABSTRACT The purpose of this study is 1) To know and test how the description about leadership style, organizational culture, motivation and work performance of employees, 2) To know and test whether leadership style, organizational culture and motivation influence simultaneously to the performance of employees, 3) To find out and test whether leadership style, organizational culture and motivation partially influence on employee performance, 4) To know which among the leadership style, organizational culture and motivation that dominant influence on employee performance. Based on the results of data analysis found that simultaneous, Leadership style (X1), Organizational culture (X2), Motivation (X3) have a significant effect on the performance of employees of Saronggi District Office of Sumenep Regency, as evidenced by the value of F arithmetic with significance value less than 0.05. And based on the results of data analysis using t test found that leadership style (X1) have a significant effect on employee performance (Y). Similarly organizational culture (X2) and motivation (X3) also have a significant effect on employee performance (Y). Keywords: Style of leadership (X1), Organizational culture (X2), Motivation (X3) And Achievement of employee (Y).

PENGARUH KOMITMEN AFEKTIF, KOMITMEN KONTINUAN DAN KOMITMEN NORMATIF TERHADAP KINERJA PEGAWAI DINAS KEPENDUDUKAN DAN CATATAN SIPIL KABUPATEN PAMEKASAN jurnalmap map; DIDIK DARMADI; Woro Utari; Subijanto ÔÇì
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 3 No 01 (2020): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v3i01.232

ABSTRACT This research was conducted in the civil registry of Kabupaten Pamekasan. with a total sample of 44 people. The purpose of this study is 1). To know and describe how well affective commitment, continuance commitment, and normative commitment in the Department of Population and Civil Registry, 2). To know and examine the simultaneous influence of organizational commitment factors on the performance, 3). To find out and test the partial influence on the performance. The results show that normative commitment as an attitude that describes the individual's orientation towards the organization. Affective commitment relates to the emotional, identification, and involvement of employees within an organization. A continuous component means a component based on the employee's perception of the disadvantage he will face if leaving the organization. Simultaneously, affective commitment, continuous commitment and normative commitment have a very significant effect on the performance. Partially, affective commitment have a significant influence on the performance. Continuous commitment variables have a dominant influence in influencing the performance of employees of the Department of Population and Civil Registry of Kabupaten Pamekasan. Keywords: Affective Commitment (X1), Continuous Commitment (X2), Normative Commitment (X3) and Employee Performance (Y).

PENGARUH BUDAYA ORGANISASI, ORGANIZATIONAL CITISENSHIP BEHAVIOR DAN DISIPLIN KERJA TERHADAP KINERJA PERSONEL POLRES PAMEKASAN jurnalmap map; Eko Budi Waluyo; Indra Prasetyo; Chamariyah ÔÇì
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 3 No 01 (2020): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

ABSTRACT The purpose of this research is 1) To know and describe about organizational culture, Organizational Citizenship Behavior, work discipline and performance of personnel, 2) To find out whether organizational culture, Organizational Citizenship Behavior and work discipline simultaneously affect the performance of personnel, 3) To find out whether the organizational culture, Organizational Citizenship Behavior and work discipline partial effect on the performance of personnel, 4) To find out which variables among organizational culture, Organizational Citizenship Behavior and work discipline have a dominant influence on the performance of personnel. The results show that Based on the results of previous research, the results of analysis and discussion in this study, it can be concluded that: Organizational Culture, Organizational Citizenship Behavior and Work Discipline simultaneously have a significant influence and have a very significant effect on improving the performance of personnel. Organizational Culture, Organizational Citizenship Behavior and Discipline Work partially have a significant and significant influence in improving the performance of personnel. the Organizational Citizenship Behavior variable has a dominant influence in improving the performance of Pamekasan Police personnel. Keywords: Organizational Culture (X1), Organizational Citizenship Behavior (X2), Employee Discipline (X3) And Performance Personnel (Y)

PENGARUH KUALITAS SDM, DISIPLIN KERJA DAN KREATIVITAS GURU TERHADAP PRESTASI KERJA GURU DI MTs AL FALAH KECAMATAN PASEAN KABUPATEN PAMEKASAN jurnalmap map; ENI YULIAWATI; Woro Utari; Subijanto ÔÇì
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 3 No 01 (2020): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

ABSTRACT This research was conducted in Mts Al Falah Kecamatan Pasean Kabupaten Pamekasan with a total sample of 35 people. The purpose of this study is 1) To describe how conditions are about the quality of human resources, work discipline, teacher creativity and work performance of teachers, 2) To test and analyze whether the quality of human resources, work discipline and creativity of teachers simultaneously have an influence on the work performance of teachers, 3) To test and analyze whether the quality of human resources, work discipline and creativity of teachers partially has an influence on the work performance of teachers. The results showed that simultaneously, quality of human resources, work discipline, teacher creativity had a significant effect on teacher work achievement. Partially, the quality of human resources, work discipline, teacher creativity have a significant effect on teacher work performance. The quality of the HR variable has a dominant influence on the Teacher's. Keywords: Keywords: Job Performance, Quality of Human Resources, Work Discipline, and Creativity.

Co-Authors Ach. Ilyasi Ach. Maulid Humaidi Achmad Albunsyary Achmad Zainuddin Adi Ahmad Putra Agung Sarjono Agus Purnomo Agus Yudiyanto Ahmad Halim Shidiq Akhmad Mukhlis Akhmad Sukrisno Ali Maksum Ali Sibro Mulisi Anita ÔÇì Anita Setyarini Widya Arini Sulistyowati Asnawi ÔÇÄ Azwarni ÔÇÄ Budiyono ÔÇì C. Sri Hartati Cahya Wiratama Cathrine Sri Hartati Chamariyah ÔÇÄ Chamariyah ÔÇì Chamariyah ÔÇì ÔÇì Chandra Kartika Daniel ÔÇì Dian Anggadewi Setyabekti Dian Anggraini Dias Prawira Didik Darmadi Dororul AÔÇÖla Masyhurad Efriyadi ÔÇÄ Eko Budi Waluyo Endah Tri Ratnawati Endang Soekowati Enggar Tri Cahyono eni yuliawati Ermawita ÔÇÄÔÇÄ Ervis Pratika Esa Wahyu Endarti Eskalinda ÔÇÄ Evi Fransiska Fatimah Riswati Fausi Santoso Febby Mandolang FITRIA HANDAYANI Gurendro Putro Hadi Susanto Hajlianika ÔÇÄ Hariyanto ÔÇÄ Hendik Arianto Heni Indarti Herawati ÔÇÄ Herik Mai Arifin Hidayat ÔÇì Husna ÔÇÄ Ika Purwanti Imam Mukri Itut Kartika Dewi Jamal Syafriyanto Junaidi ÔÇÄ Kamarul Hidayat Khabibur Rochman Khairul Alam Kodrat Sunyoto Laksono Trisnantoro Legiman ÔÇÄ Lili Erliyani Nata Lukas ÔÇÄ Marlina ÔÇÄ Masnaria ÔÇÄÔÇÄÔÇÄ Maspriyadi ÔÇì Mathor ÔÇì Mei Indrawati Misni Hayati S Moh Hosnan Syaffih Moh. Haris Moh. Khairul Anwar Luris Mohamad Iswanto Mohamad Khomaedy Mohammad Samsul Hedar Muamar Amin Muhamad Nurlin Muhammad Ali Muhammad Haris Romadloni Syukron Muhammad Hasyim Asyari Muhammad Syamsul Anam Muninghar ÔÇÄ Muninghar ÔÇì Ngadirin ÔÇÄ Ngatina ÔÇÄ Nourca Anggun Frenanda Nugroho Mardi Wibowo Nugroho Mawardi Wibowo Nunik Wahyuni Nur Kholifah Nur Sulastri NurÔÇÖafni ÔÇÄ Nurrahman ÔÇÄ ÔÇì Chamariyah ÔÇì Pahrianto ÔÇÄ Pahrianto ÔÇì Prasetyo, Indra Putu Ari Saruhum Hasibuan Qamarudin ÔÇÄ Rahadian Arif Rahman Rahma Hidayatul Husna Ratna Dewi Revi Puspitasari Rifkiyati Hafifah Romin ÔÇÄ Rubaidah ÔÇÄ Ruddy Winarko Rudito ÔÇÄ Rusminto ÔÇì Safril Selfianto Saptari Winedar Septia Wahyudi Silahul Mukmin Siti Ismawati Siti Sulihah Soenarmi ÔÇÄ Soenarmi ÔÇì Sri Juni Woro Astuti Suardi ÔÇÄ Subijanto ÔÇÄ Subijanto ÔÇì Sugiarti ÔÇì Sugiono ÔÇÄ Suhariyanto ÔÇÄ Sundari ÔÇÄ Supangat ÔÇÄ Susilo Utomo Sutarji ÔÇì Sy. Dewi Marisa Sy. Yuli Andriani Syamsiar, Syamsiar Tiara Dinar Aulia Uulindayah ÔÇì Valensius Jemada Wage Taurusandika Wahyu Dony Saputra Wasis Budiarto Wawan Gunawan Wawan Gunawan Winda Altra Sarjana Wiyono ÔÇÄ Woro Utari Yuli Setiyanto Yusdhitira Christiono Yusmarudin ÔÇÄ Yuventius Sugiarno Zaidatul Rahmayanny

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