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Journal : swatantra

EFEKTIVITAS WEBSITE DALAM PELAYANAN ELEKTRONIK PEMERINTAH KOTA DEPOK Nida Handayani
SWATANTRA Vol. 15 No. 1 (2017)
Publisher : Universitas Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (264.659 KB) | DOI: 10.24853/swatantra.15.1.%p

Abstract

This study uses qualitative descriptive study which will explain and describe the conditions of management of the website by looking at the initial appearance of the website, website development, government interaction with the public on the we- bsite, transactions or services carried out by the government to the public, and the connection or integration between the City of Depok work unit below it such as the Department, Agency, and others. The results of the study explained that, early occurrence of Depok City Government website is quite good by displaying various kinds of actual informa- tion related to the mission, vision, and duties and functions of Depok City Government. The development in Depok City Government website managed by the Office of Communications and  Information is quite significant by adding several features that can help the public service. On the interaction media provided in Depok City Government portal are quite considerable; eg via email, website, facebook, twitter, rss, Sp @ce, and others that are quite interactive. Furthermore, the transaction or service with the local administration is substansial such as online permit service, online tax payment, and checking the status of eKTP. Lastly, connection or integration between Depok City Government website with the unit below it is sufficient  although there are some that cannot be accessed. Supporting factors are the manager of the Depok City Government website namely Documentation  and Information Management Officer (PPID) is quite interactive and always update data and information. Inhibiting factors are not all people can access the Depok City Government website due education-related abilities, as well as the lack of socialization related to some services that can be accessed through the Depok City Government website.Keywords: website, e-Government
Leadership in The Digital Era: Building Public Trust and Participation Taufiqurokhman; Izzatusholekha; Mawar; Abdul Rahman; Nida Handayani
SWATANTRA Vol. 24 No. 1 (2026)
Publisher : Universitas Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24853/swatantra.24.1.75-88

Abstract

This study aims to understand how leadership in the digital era builds trust and encourages public participation, with a focus on communication strategies and the use of digital technology. The research method used is qualitative with a descriptive design, to describe the leadership phenomenon in depth based on the perceptions and experiences of participants. The study was conducted in Bandung City as a location that is digitally and socially active. The population in this study were government officials and digitally active citizens, with a sample of 15 people consisting of public officials, social media practitioners, and community leaders, selected purposively. The results of the study indicate that effective digital leadership is characterized by information transparency, interactive engagement with the community, and the ability to manage reputation online. Public trust is formed from consistent communication and rapid response to issues. Participation increases when leaders open up a two-way dialogue space. Research recommendations encourage strengthening digital literacy for leaders, implementing participatory communication platforms, and developing digital ethics policies that protect the public's right to information and privacy.
Co-Authors , Dini Gandini Purbaningrum A, Andri Abdul Rahman Abdul Rahman Abdulah Hanafi Adam, Rizki Parid Adinda Lutfiana Aldira Lindawati Alfitra Sari, Debi Andiani, Devia Anisa Dwi Pratiwi Arija Taufiqurrahman Aritmagitaningtias, Loga Asep Setiawan Astriani, Linda Az Zahra Himayatun Nasyaya Azhari Aziz Samudra Azizah, Erlina Nur Bambang Irawan Devia Andiani Dini Gandini Purbaningrum Divania Yovina Putri Endang Rudiatin Erlina Nur Azizah Evi Satispi Fahdiansyah Putra Faishal Ahmad Kamil Faizal Mubarak Keliobas Farriha Azkia Hanum Fathya Salsabila Adly Fathya Salsabila Adly Fatina Ardelia Fauzyyah Pebriana Fhadlan Hifzilah Firda Febriyanti Hanum, Farriha Azkia Hanum, Syarifah Hati, Mutiara Permata Indriani Sri Lestari Intan Setyaningrum Intan Tivani istichori abdulrachman Izzatusholekha Izzatusholekha Kamil, Faishal Ahmad Keisha Dinyah Solihati Khairu Annisa KN, Jamiati Kuncoro, Handyka Fajar Kurniawan Lili Anggraini Lulu Falah Ramadhani Luthfi Fathurrahman M. Sahrul Mardiono Mariesta, Adinda Marsha Adinda Wardhani Mawadah Latifah Mawar Mawar Mawar Meylinda, Anggita Milka Milka Milka Muhamad Amaral Fiscal Muhammad Eko Surya Muhammad Fikri Adzkiya Muhammad Irfan Faiz Muhammad Khairul Anwar Muhammad Rezza Muhammad Sahrul Muhammad Su’bi Muhammad Su’bi Mulkan Habibi Mutiara Berta Nabillah Nur Fazriyah Nany Widiastuti Netri Dea Yasmin Neylan Rabbany Novandra, Titania Yasmin Novinda Serikandi Novinda Serikandi Oop Ropei Pratiwi Kartika Sari Putratama, Nandar Luktiandi Putri Dewanti, Arinta Putri, Anindya Rianda Putri, Rinanti Andhini Qumayratul Layliyah Qurrotaini, Lativa Rahmaniyah, Syifa Retnowati Wahyuning Dyas Tuti Retnowati WD Tuti Rido Rizki Andriawan Rindi Yuliyanti Salma Dyahning Anggraeni Sandriane Meiladinov Sarah Dinda Hanifa Sarah Sarah, Sarah Sarrah Kurnia Fadhillah Selly Filanda Shafira Azahra Siti Bunga Nurjanah Siti Bunga Nurjanah Siti Hafnidar Harun Sokhivah Soleha, Mutiara Permata Hati Solihati, Keisha Dinyah Sularno Sularno Suwito, Devi Su’bi, Muhammad Syafitri, Indriana Syam Ridhollah A Tasya Twinca Putri Tasya Twinca Putri Taufiqurokhman Tri Inka Indra Utama Tuti, Retnowati Wahyuning Dyas Ulung Diah Rahmawati Ulung Diah Rahmawati Varadella Kusumawardhani Vinca Melati Wanto Hermawan Widiatmojo Suseno Winda Dwi Astuti Zebua Wulan Sulistia Anjany Wulandary Wulandary Yuni Astuti, Erni