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Effect of Service Quality on Company Customer Satisfaction Haryati haryati; Haedar Akib; Aris Baharuddin; Andi Cudai Nur; Muh Nasrullah
Pinisi Business Administration Review Volume 3, Number 1, March 2021
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v3i1.20571

Abstract

This study aims to determine the effect of service quality on customer satisfaction of the Makassar City Regional Public Drinking Water Company in Tallo District. This type of research is a descriptive study with a quantitative research design. The data collection technique is done through observation, questionnaire (questionnaire) and documentation. The data analysis technique used consists of descriptive statistical analysis and inferential statistical analysis. In this study, researchers tried to determine how much influence service quality has on customer satisfaction. This study used a survey method, data collection was carried out by observation, questionnaires and documentation and analyzed using SPSS assistance. From the results of data processing for service quality variables obtained a value of 85 percent, So it can be concluded that the service quality of Perumda Drinking Water in Makassar City in Tallo District is in the good category. The results of data processing for the variable customer satisfaction obtained a value of 82 percent, it can be concluded that customer satisfaction of Perumda Air Drinking City of Makassar in Tallo District is in the high / strong level category. From the results of the correlation coefficient analysis, the correlation coefficient is = 0.425, so it can be concluded that the quality of service is correlated with a high level of correlation with customer satisfaction of the Regional Public Drinking Water Company in Makassar City in Tallo District. The results of data processing for the variable customer satisfaction obtained a value of 82 percent, it can be concluded that customer satisfaction of Perumda Air Drinking City of Makassar in Tallo District is in the high / strong level category. From the results of the correlation coefficient analysis, the correlation coefficient is = 0.425, so it can be concluded that the quality of service is correlated with a high level of correlation with customer satisfaction of the Regional Public Drinking Water Company in Makassar City in Tallo District. The results of data processing for the variable customer satisfaction obtained a value of 82 percent, it can be concluded that customer satisfaction of Perumda Air Drinking City of Makassar in Tallo District is in the high / strong level category. From the results of the correlation coefficient analysis, the correlation coefficient is = 0.425, so it can be concluded that the quality of service is correlated with a high level of correlation with customer satisfaction of the Regional Public Drinking Water Company in Makassar City in Tallo District.
PENGARUH DISIPLIN MENGAJAR GURU TERHADAP AKTIVITAS BELAJAR SISWA DI MAN 1 SOPPENG Sirajuddin Saleh; Helmi Nurainun Arif; Muh Nasrullah; Rudi Salam
Tolis Ilmiah: Jurnal Penelitian Vol 2, No 2: November
Publisher : LPPM Universitas Madako Tolitoli

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56630/jti.v2i2.119

Abstract

Disiplin sendiri bukan hanya ditujukan kepada siswa tetapi juga ditujukan kepada guru. Penelitian ini merupakan penelitian deskriptif kuantitatif yang bertujuan untuk mengetahui pengaruh disiplin mengajar guru terhadap aktivitas belajar siswa di MAN 1 Soppeng. Maka dari itu untuk mencapai tujuan tersebut peneliti menggunakan teknik penggumpulan data melalui observasi, angket, dokumentasi dan wawancara dengan populasi penelitian sebanyak 128 siswa dan sampel dalam penelitian ini sebanyak 65 siswa. Sedangkan teknik analisisdata yang digunakan yaitu teknik anali teknik analisis deskriptif dan analisis statistic inferensial. Hasil penelitian menunjukkan bahwa disiplin mengajar guru di MAN 1 Soppeng dalam kategori sangat tinggi dengan tingkat persentase 81,54 persen, dan untuk aktivitas belajar siswa di MAN 1 Soppeng termasuk dalam kategori baik dengan persentase 77,15 persen yang berarti tingkat hubungan dalam kategori sedang. Dapat disimpulkan bahwa ada Pengaruh Positif dan Signifikan Disiplin Mengajar Guru Terhadap Aktivitas Belajar Siswa di MAN 1 Soppeng.Keywords: Disiplin, aktivitas, siswa
Perbandingan Prestasi Belajar Berdasarkan Gaya Belajar Pada Mahasiswa di Universitas Negeri Makassar Sirajuddin Saleh; Masna Taslim; Muh. Nasrullah; Sitti Hardiyanti Arhas; Hasaruddin Nur
Phinisi Integration Review Volume 5 Nomor 1 Tahun 2022
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pir.v5i1.31639

Abstract

Salah satu faktor yang mempengaruhi keberhasilan proses belajar adalah gaya belajar. Gaya belajar yang tepat merupakan kunci keberhasilan seseorang dalam belajar sehingga dalam kegiatan belajar mahasiswa perlu diberikan arahan untuk mengenali gaya belajar yang tepat dengan begitu tujuan belajar dapat tercapai dengan baik. Penelitian ini bertujian untuk mengetahui gambaran dan perbedaan prestasi belajar berdasarkan gaya belajar pada mahasiswa Prodi Pendidikan Administrasi Perkantoran Fakultas Ilmu Sosial dan Hukum Universitas Negeri Makassar. Penelitian ini menggunakan jenis penelitian kunatitatif dengan metode komparatif. Populasi dalam penelitian ini yaitu 288 mahasiswa angkatan 2018, 2019 dan 2020 dengan sampel 143 mahasiswa. Pengumpulan data menggunakan teknik kuisioner dan dokumentasi. Adapun teknik analisis data yang digunakan yaitu analisis stististik deskriptif dan analisis statistik inferensial. Hasil penelitian menunjukkan bahwa mahasiswa dengan gaya belajar visual pada Prodi Pendidikan Administrasi Perkantoran Fakultas Ilmu Sosial dan Hukum Universitas Negeri Makassar angkatan 2018, 2019 dan 2020 memperoleh rata-rata prestasi belajar atau Indeks Prestasi Kumulatif (IPK) dengan kategori cumlaude. Begitupun auditorial dan kinestetik. Berdasarkan hasil pengujian hipotesis menggunakan uji Kruskal Wallis dinyatakan tidak terdapat perbedaan sigifikansi prestasi belajar berdasarkan gaya belajar pada mahasiswa Prodi Pendidikan Administrasi Perkantoran Fakultas Ilmu Sosial dan Hukum Universitas Negeri Makassar.
Student Learning Innovations Through the Digitization System during the Covid-19 Pandemic Muh. Nasrullah; Muhammad Luthfi Siraj
Jurnal Office Volume 8, Number 1, January-June 2022
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jo.v8i1.33359

Abstract

This study was intended to determine student learning models through the digitalization system during the Covid-19 pandemic at SMA Negeri 1 Barru Regency. This research is a descriptive qualitative type with a phenomenological research approach with data sources in this study using primary and secondary data with observation and interview data collection techniques. The data analysis technique used descriptive analysis. The results of the research for the three aspects that are indicators related to digital learning innovation carried out at SMA Negeri 1 Barru whose overall results are considered to have not created good innovation, so that the learning process implemented at SMA Negeri 1 Barru has not been able to provide stability in realizing higher quality education. quality.
Effectiveness of Archive Management at the Office of the Education Quality Assurance Agency of South Sulawesi Province Muhammad Darwis; Yessica Claresta; Jamaluddin Jamaluddin; Nasaruddin H; Muh. Nasrullah
Jurnal Office Volume 8, Number 1, January-June 2022
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jo.v8i1.33060

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Archives have a role as a memory center, as a source of information, and as an indispensable monitoring tool in every organization. This study aims to determine the effectiveness of archive management at the Office of the Education Quality Assurance Agency/Lembaga Penjaminan Mutu Pendidikan (LPMP) of South Sulawesi Province. To achieve this goal, the researchers set 5 (five) informants with the type of research and the approach used was descriptive qualitative. The data collection used was through observation, interview, and documentation techniques. The results showed that the Archives Management at the Office of the Education Quality Assurance Institution/Lembaga Penjaminan Mutu Pendidikan (LPMP) of South Sulawesi Province, was in the effective category, in terms of several indicators of archive management, namely the creation of archives where archives can be created both externally and internally, archive storage is carried out manually using a numbering system and is also carried out digitally, archive maintenance where archives are placed in archival cabinets and archive shrinkage. The results of this study are expected to be used as reference material at the Provincial level institutions because previous research has focused on Regency level institutions
PKM Pembuatan Media untuk Pembelajaran Online Jamaluddin Jamaluddin; Sitti Hardiyanti Arhas; Muh. Nasrullah
Seminar Nasional Pengabdian Kepada Masyarakat SEMINAR NASIONAL 2021 : PROSIDING EDISI 10
Publisher : Seminar Nasional Pengabdian Kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (159.066 KB)

Abstract

Abstrak. Mitra Program Kemitraan Komunitas (PKM) ini adalah SMK Negeri 1 Bone. Masalah yang di Indonesia. Hal ini membuat guru sulit beradaptasi dengan metode pembelajaran daring. Hal ini terjadi karena wabah COVID-19 terjadi begitu tiba-tiba. Masalah yang dihadapioleh mitra yakni (1) mitra sulit beradaptasi dengan metode pembelajaran online, (2) mitra kurang aktif dalam menyiapkan media pembelajaran pokok, (3) mitra belum memahami tata cara pembuatan media pembelajaran online. Realisasi peyelesaian masalah dalam kegiatan ini yakni memberikan pemahaman mengenai media pembelajaran yang sesuai untuk Sekolah Menengah Kejuruan, tujuan media pembelajaran berbasis teknologi, karakteristik penggunaan media pembelajaran berbasis teknologi, cara pembuatan media pembelajaran dan penggunaan media pembelajaran. Berdasarkan kegiatan pelatihan yang telah dilaksanakan diperoleh bahwa pelatihan pembuatan media untuk pembelajaran online mampu meningkatkan keterampilan guru dalam membuat media pembelajaran. Media Canva merupakan media yang paling disenagnagi oleh guru karena mudah dalam pembuatannya. Namun media explee tidak terlalu menarik perhatian guru karena sulit dalam hal penggunaan.Kata kunci: media pembelajaran, pembelajaran online, aplikasi 
The Influence of Office Layout on Employee Performance at the Barombong District Office Muh. Nasrullah; St. Sriwahyuni Muksin; Jamaluddin Jamaluddin; Muh. Darwis
Jurnal Office Volume 8, Number 2, July–December 2022
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jo.v8i2.40747

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Performance is the result of work and work behavior that has been achieved in completing the assigned tasks and responsibilities within a certain period. The purposes of this study are: 1) To find out the description of office layout at the Barombong District Office, 2) To find out how the performance of employees at the Barombong District Office, 3) To find out whether there is an influence of office layout on employee performance at the Barombong District Office. Data collection used primary data obtained from employees of the Barombong sub-district office who were then used as respondents using a saturated sample where all members of the population were used as samples from the results of primary data collected through distributing questionnaires. Methods of data analysis using descriptive statistical analysis techniques and inferential statistical analysis. The results showed that partially good office layout had a positive and significant effect on employee performance so that the proposed hypothesis was accepted. This study has a strong influence between the two variables compared to previous studies which only had a moderate effect.
The Effectiveness of Employee Discipline Culture at the Office of the Environment and Forestry Office of Sinjai Regency Jamaluddin Jamaluddin; Baswal Baswal; Sirajuddin Saleh; Muhammad Darwis; Muh. Nasrullah
Jurnal Office Volume 7, Number 2, July-December 2021
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jo.v7i2.24532

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The culture of employee work discipline is used as a habit of self-actualization in realizing attitudes and behaviors that can reflect obedience and compliance with the regulations that have been set by the organization to create quality employees. Research objectives to determine an overview of the effectiveness level of employee discipline culture in the Office of the Environment and Forestry Office of Sinjai Regency and the supporting factors and inhibiting factors of the effectiveness of the employee work discipline culture. This research uses quantitative methods. Data collection techniques are observation, questionnaire, interview, and documentation techniques. Analysis of the data presented through the frequency table and processed through the technique of calculating scores. The data analysis technique in this study uses the percentage formula. The results showed that the level of effectiveness of the employee discipline culture was in the very effective category in terms of punctuality, using office equipment properly. This research can be used as a reference to determine the level of work discipline and awareness of employees at the Office of the Environment and Forestry Office of Sinjai Regency. Because there are still employees who still do not comply with the regulations that have been set.
Implementation of Child Protection and Development Policies in the Makassar City Muh. Nasrullah; Muhammad Luthfi Siraj
Jurnal Ilmiah Ilmu Administrasi Publik Vol 13, No 1 (2023)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v13i1.47309

Abstract

This research aims to determine how the government implements policies for protecting and developing children in Makassar City. The research method used is qualitative to examine the relationship between variables. Data collection techniques include interviews and documentation. The data analysis technique follows the steps outlined in the theories of Miles, Huberman, and Saldana, which involve data condensation, data presentation, and drawing conclusions or verification. The research findings based on interviews and observations indicate that the implementation is not efficient and effective in terms of human resources. According to Edwards III's theory, efficient and effective implementation requires sufficient resources. Therefore, Makassar Mayor Regulation Number 45 of 2020, which aims to provide support for street children, has not been fully optimized because the Department of Women's Empowerment and Child Protection still needs more optimized resources, especially in terms of budget allocation. However, when considering the indicators of communication, disposition, and bureaucratic structure, the implementation is deemed fairly effective, as all four dimensions are functioning as intended.
Effectiveness of School Library Services at SMK Negeri 1 Soppeng Muh. Nasrullah; Nurul Wahdaniah; Jamaluddin Jamaluddin; M. Said Zainuddin
Pinisi Journal of Education and Management Volume 2, Number 1, January-April 2023
Publisher : Pinisi Journal of Education and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Libraries have a very important role for the world of education. The library is not only used as a place to place books, but the library can be used as a place to learn and get sources of information. One of the types of libraries that exist is the school library. This study aims to determine the effectiveness of school library services at SMK Negeri 1 Soppeng. This research is a quantitative research with a descriptive research type. The sample in this study was 81 people using simple random sampling technique. Data collection techniques used are observation, questionnaires, and documentation. The results of the study show that library services at SMK Negeri 1 Soppeng are in the effective category. This research shows that the importance of library services and librarian services in serving the needs of users so that users can feel satisfied with the quality of services provided.