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The Influence of Product Quality on Customer Satisfaction and Loyalty at Laritta Bakery Shop Dharmahusada Surabaya Utami, Wahyu; Herawati, Andry; Sarwani, Sarwani; Liling Listyawati
International Journal of Economics, Business and Innovation Research Vol. 4 No. 02 (2025): International Journal of Economics, Business and Innovation Research( IJEBIR)
Publisher : Cita konsultindo

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Abstract

This study aims to analyze the influence of product quality on customer satisfaction and loyalty at Laritta Bakery Shop Dharmahusada Surabaya. The study originates from a research gap that has not specifically explored the dimensions of product quality in shaping customer satisfaction and loyalty in the bakery industry. This research employs a quantitative method with a causal associative approach. The sample consists of 96 respondents selected using Simple Random Sampling. Data were analyzed using descriptive analysis and path analysis. The results show that product quality has a significant influence on customer satisfaction (β = 0.398; t-value = 5.538; p = 0.000) and customer loyalty (β = 0.661; t-value = 10.298; p = 0.000). Customer satisfaction also significantly affects customer loyalty (β = 0.317; t-value = 3.181; p = 0.001), although its impact is smaller compared to product quality. These findings highlight the importance of improving product quality, particularly in terms of reliability, aesthetics, and durability, to enhance customer satisfaction and loyalty. This study provides strategic contributions for Laritta Bakery in increasing competitiveness and retaining customers.
Pengaruh Koneksi Politik dan Militer pada Pengungkapan Green Banking: Studi pada Perbankan Indonesia Edi, Edi; Sarwani, Sarwani
Keizai Vol 6, No 1 (2025): Maret-Agustus
Publisher : Universitas Darwan Ali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56589/keizai.v6i1.523

Abstract

A company’s reputation plays an important role in shaping how people see the values the company holds. The rising concern about climate change and global warming has made environmentally conscious stakeholders pay more attention to the environmental impact of a company’s activities. This situation has made environmental performance a key factor in helping companies improve their business value. In this context, one strategy that can be used by the banking sector to respond to sustainability issues is adopting a green banking approach. This study aims to examine the influence of political and military connections on green banking disclosure in banking companies listed on the Indonesia Stock Exchange (IDX) during the years 2019–2022. The study uses a quantitative approach. The research population includes 45 banking companies listed on the IDX, and 21 of them met the sample criteria. The findings show that political connections have a significant positive effect on green banking disclosure, while military connections have no significant effect. Companies with political ties tend to be more careful in their operations, which leads them to build a stronger reputation in public, one way being through the disclosure of green banking implementation.
Pengaruh Manajemen Aset Terhadap Efektivitas Pengelolaan Aset Tetap Pemerintah Daerah Sisca, Yulia; Sarwani, Sarwani; Adriani, Ade
Jurnal Ilmiah Wahana Pendidikan Vol 11 No 7.B (2025): Jurnal Ilmiah Wahana Pendidikan 
Publisher : Peneliti.net

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Abstract

This study was conducted to determine the influence of asset management on the effectiveness of fixed asset management through the variables of fixed asset inventory, legal audit, fixed asset valuation, fixed asset optimization, and supervision and control of fixed assets. This type of research is quantitative, using purposive sampling techniques, which are limited to certain individuals who can provide the desired information and who understand and are able to provide a complete picture of fixed asset management. The unit of analysis in this research is all working units managing regional government property in 38 (thirty-eight) Regional Apparatus Organizations (SOPD) within the Province of Central Kalimantan. The working unit managing BMD will be represented by individual BMD officials, namely the User Asset Manager in each SOPD and the Head of the SOPD as the Asset User, with a total of 76 respondents. Data collection techniques utilize questionnaires, and data analysis uses multiple linear regression analysis with the analysis tool used being IBM SPSS version 25. The results of the study indicate that the variables of fixed asset inventory, fixed asset valuation, fixed asset optimization, and supervision and control of fixed assets have a negative and significant effect on the effectiveness of fixed asset management, while the legal audit variable has a positive and significant effect on the effectiveness of fixed asset management.
The Effect of Foot Soak Therapy with AGS (Warm Water, Salt, and Lemongrass) on Blood Pressure Reduction in Hypertensive Residents in Anjir Serapat Muara Village Warda, Warda; Milasari, Milasari; Hidayati, Hidayati; Sarwani, Sarwani; Anggraini, Tri W; Rahmah, Maulida
OMNICODE Journal (Omnicompetence Community Developement Journal) Vol 4 No 2 (2025)
Publisher : UrbanGreen Central Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55756/omnicode.v4i2.197

Abstract

Hypertension is a major risk factor for cardiovascular diseases such as stroke and heart failure. Non-pharmacological interventions are increasingly recognized as essential alternatives, particularly due to the potential long-term side effects associated with antihypertensive medications. This study aims to examine the effect of foot soak therapy utilizing warm water, salt, and lemongrass on blood pressure reduction among individuals with hypertension. The study was conducted on 25 hypertensive residents of Anjir Serapat Muara Village. A quasi-experimental approach employing a one-group pretest-posttest design was implemented. The findings revealed that 92% of participants experienced a decrease in blood pressure following the therapy. This foot soak therapy demonstrates potential as a complementary intervention in the management of hypertension within community settings and has been proven effective in lowering blood pressure in the majority of participants.
Covid-19 Pandemic Moderating The Influence of Competence, Work Motivation and Entrepreneurship Orientation on Business Performance and Sharia Perspective Sarwani, Sarwani; Suprihhadi, Heru; Feriswara, Dian; Lestari, Damajanti Sri; Listyawati, Liling
IKONOMIKA Vol 7, No 2 (2022)
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/febi.v7i2.15693

Abstract

The purpose of the article to analyze and empirically provethat the COVID-19 pandemic moderates the effect of competence, work motivation, and entrepreneurial orientation towards the business performance of SMEs. This study applies an explanatory approach to explain the causal relationship between variables through the hypothesis testing. Research data was collected by utilizing a questionnaire distributed to 130 SMEs and configured in 44 center groups in the city of Surabaya. Data analysis was conducted by Partial Least Square (PLS) approach.” Theresearch finding indicates that the COVID-19 pandemic as a moderating variable of the influence between variables. However, it turns out that not all the relationships regarding the COVID-19 pandemic are significant or strengthening.The empirical findings from the results of this study indicate that the COVID-19 pandemic has had a significant effect on competency, entrepreneurial orientation and business performance, as well as demonstrating the effect of entrepreneurial orientation on business performance.As for the effect of work motivation on entrepreneurial orientation and business performancehas an insignificant effect
PENGARUH BEBAN OPERASIONAL DAN PENDAPATAN TERHADAP KINERJA RETURN ON ASSET PADA PERUSAHAAN SEKTOR INDUSTRIAL YANG TERDAFTAR DI BURSA EFEK INDONESIA  PERIODE (2020-2023) WahyuDjati, Dendy Vercelly; Isnawati, Isnawati; Sarwani, Sarwani; Fitriaty, Diah; Fatimah, Fatimah
SINERGI : Jurnal Riset Ilmiah Vol. 2 No. 7 (2025): SINERGI : Jurnal Riset Ilmiah, Juli 2025
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/sinergi.v2i7.1537

Abstract

By looking at data from industrial companies listed on the Indonesia Stock Exchange, this study found that financial performance increases as operating costs increase, and conversely, financial performance decreases as revenue increases. This research method is quantitative research with descriptive analysis techniques. The unit of analysis used is secondary data in the form of annual reports with data collection techniques, namely in the form of documentation of financial reports of industrial sector companies accessed through the website www.idx.co.id. The analysis technique used in this research is multiple linear regression analysis using the SPSS 26 for windows application. The number of samples in this study amounted to 24 industrial sector companies with a total observation of 4 years (2020-2023) so that 96 research samples were obtained. The results of this study indicate that first, the operating expense variable has a positive effect on Return On Asset performance. Second, revenue shows a negative effect on Return On Asset performance.
Influence of Internal Controls, HR Quality, IT, and Accrual Accounting on Financial Report Quality in Central Kalimantan's Religious Courts Sosilawati, Maya; Kadir, Kadir; Sarwani, Sarwani
Ilomata International Journal of Tax and Accounting Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijtc.v6i3.1835

Abstract

This study aims to analyze the influence of internal control systems, quality of human resources, utilization of information technology, and implementation of accrual-based government accounting standards on the quality of financial reports of Religious Courts throughout Central Kalimantan. The findings indicate that the Internal Control System is the most dominant factor (coefficient 0.327) in influencing the Quality of Financial Reports of Religious Courts throughout Central Kalimantan, followed by the Implementation of Accrual-Based Government Accounting Standards (coefficient 0.264), Quality of Human Resources (coefficient 0.251), and Utilization of Information Technology (coefficient 0.236). The adjusted R-squared value of 0.782 indicates that 78.2% of the variation in financial report quality can be explained by these factors, affirming the model's explanatory power. The mean values of the variables indicate that all aspects, including Financial Report Quality, Internal Control System, Human Resource Quality, Utilization of Information Technology, and Implementation of Accrual-Based Government Accounting Standards, have been implemented well.
BIMBINGAN TEKNIS DIGITAL MARKETING SEBAGAI UPAYA DALAM MENINGKATKAN PENJUALAN IKM/UMKM DI KABUPATEN TANGERANG DI TENGAH PANDEMI COVID 19 Sudaryana, Yayan; Sarwani, Sarwani; Subur, Herjanto; Aulia, Risyda; Nurhasanah, Nunung; Nugroho, Andy; Sujarwadi, Rani
Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Vol 2 No 1 (2021): Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat
Publisher : LPPM Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/al-jpkm.v2i1.8770

Abstract

Penjualan adalah ilmu dan seni mempengaruhi pribadi yang dilakukan oleh penjualan untuk mengajak orang lain agar bersedia membeli barang atau jasa yang ditawarkan. Tujuan dari bimbingan teknis adalah untuk meningkatkan pengetahuan dan keterampilan IKM/UMKM dalam menyikapi perkembangan teknologi dan informasi yang dikenal sebagai revolusi industri 4.0 yang tidak dapat dipungkiri lagi secara perlahan beralih kearah digital baik dibidang industri maupun perdagangan. Sebagai acuan bagi pelaku usaha dalam melakukan transaksi melalui digital marketing yaitu 1). UU no. 7 tahun 2014 tentang Perdagangan, bahwa perdagangan melalui sistem elektronik adalah perdagangan yang transaksinya dilakukan melalui serangkaian perangkat dan prosedur elektronik, dimana setiap pelaku usaha wajib menyediakan data dan/atau informasi secara lengkap dan benar. 2). UU No. 8 Tahun 1999 tentang Perlindungan Konsumen, antara lain bahwa pelaku usaha dalam menawarkan barang dan/atau jasa yang ditujukan untuk diperdagangkan dilarang menawarkan, mempromosikan, mengiklankan atau membuat pernyataan yang tidak benar atau menyesatkan mengenai tawaran potongan harga atau hadiah menarik yang ditawarkan. 3). UU No.11 Tahun 2008 tentang Informasi dan Transaksi Elektronik (ITE) sebagaimana telah diubah oleh UU No. 19 Tahun 2016 tentang Perubahan atas UU No. 11 Tahun 2008 tentang Informasi dan Transaksi Elektronik (ITE) antara lain bahwa Setiap orang dengan sengaja, dan tanpa hak menyebarkan beritra bohong dan menyesatkan yang mengakibatkan kerugian konsumen dalam transaksi elektronik dikenai sanksi pidana penjara maksimum 6 tahun dan/atau denda maksimum1 milyar rupiah. Berdasarkan survey pendahuluan oleh Tim Pengabdian Kepada Masyarakat (PKM) ke lokasi dan melakukan wawancara, observasi, dan Fokus Group Diskusi (FGD) dengan Dinas Perindustrian dan Perdagangan Kabupaten Tangerang Provinsi Banten dan beberapa pelaku bisnis yang tergolong IKM/UMKM, bahwa pada umumnya kegiatan penjualan produk masih dilakukan secara offline melalui pihak ke tiga namun demikian terdapat beberapa IKM/UMKM telah melakukan kegiatan penjualan melalui digital marketing terutama untuk pasar dalam negeri. Yang akan datang para IKM/UMKM mengharapkan untuk mampu menjangkau pasar luar negeri (ekspor).
MOTIVASI UNTUK MEMBANGKITKAN SEMANGAT PELAKU UMKM KELURAHAN BUARAN YANG TERDAMPAK PANDEMI COVID 19 Sarwani, Sarwani; Sutoro, Moh.; Arsid, Arsid; Subarto, Subarto; Catio, Mukhlis
Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Vol 3 No 2 (2022): Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat
Publisher : LPPM Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/al-jpkm.v3i2.20301

Abstract

Pengabdian  Kepada Masyarakat ini bertujuan untuk memberikan pendampingan terhadap UMKM yang tergabung dalam Ikatan Pengusaha Muslimah (IPEMI) Kota Tangerang Selatan. Dengan harapan para peserta kegiatan berani melakukan terobosan untuk berwirausaha kembali dengan mengaktifkan sumber daya yang ada. Kami merasa perlu mengajukan hal ini karena di dalam SDM salah satu fungsi SDM adalah memberikan pelatihan dan bimbingan sehingga melahirkan semangat, memecahkan permasalahan, melahirkan inovasi baru.Kata Kunci: Motivasi, UMKM, Covid-19
THE UTILIZATION OF QRIS CODE FOR FINANCIAL MANAGEMENT OF THE AUTISM CAFE MALAYSIA Taswanda Taryo; H. E. Nurzaman; Sarwani, Sarwani; Mukhlis Catio
J-ABDI: Jurnal Pengabdian kepada Masyarakat Vol. 3 No. 12: Mei 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jabdi.v3i12.7761

Abstract

The Autism Café Project (PCA) Malaysia was founded in August 2016 by Adli Yahya, a father of an Autism Spectrum Disorder (ASD) child. With 7 ASD staff and 9 others, PCA provides ASD youth with a better future and a safe space to work. PCA allows them to reintegrate into society by having a cafe and 3 food stalls where they can train and work. One of the PCA issues is financial management for daily operations. The Collboration among PCA, Sultan Salahudin Syah Alam Polytechnic, Selangor, Malaysia and Pamulang University, Indonesia were held on 7 of March 2024 in Kualumpur. UNPAM Chancellor, Dr. E. Nurzaman, M.Si, M.M., Acting Director of Polytechnic Ts. Dr. Ahmad Aftas Bin Azman and PCA Manager provided knowledge sharing according to their expertise. A cooking demonstration by the ASD PCA was also given. PCA provided the results of the International Community Service (PKM-I) survey for the UNPAM Magister Management Study Program QRIS application for financial management and they concluded that financial management of PCA Malaysia has been effective and efficient since the first week of March 2024
Co-Authors Ade Adriani ahmad yani Ainani, Muhammad Akbar, Irfan Rizka Akhmad, Bachruddin Ali Alfikri, Rahmatullah Ali Zaenal Abidin AM, E. Nurzaman Amelia, Maidina AMIN, ROSMINI Andry Herawati Anggraeni, RR Dewi Anggraini, Tri W Arsid, Arsid Arum Puspita Sari Asti Wulandari, Nur Augustinah, fedianty Aulia, Risyda Catio, Mukhlis Chairina Chairina, Chairina Chusnu Syarifa Diah Kusuma Dewi Ariyani Rahman edi edi Enny Hardi Fathul Jannah, Fathul fatimah Fatimah Feriswara, Dian Firmansyah, Andrean Putra fitriaty, Diah Gustian Djuanda H. E. Nurzaman Hadion Wijoyo Handoko, Agus Leo Hasrul, Fauzan Az-zirnikh Ibnu Heru Suprihhadi Hidayati Hidayati Hikmah, Nor Ilham, Dodi Indramarta, Jecky Indriaty Ermayani Isnawati Isnawati Kadir Kadir Kamariyah, Sri Karimah, Nur Nida Kusuma, Febby Permatasari Lestari, Damajanti Sri Liling Listyawati Listyawati, Liling Listyawati, Liling Livio Agung Dharmesta, Livio Agung Lolita Siregar Mas'adi, Mahnun Maulida Rahmah, Maulida Milasari Milasari Moorcy, Putri Arini Mukhlis Catio Mukrodi, Mukrodi Novita Weningtyas Respati Nugroho, Andy Nunung Nurhasanah Nurmala Sari Pasaribu, Siti Lili Mariyanti Rahma Yuliani Rahman, Erni Rano Wijaya Rasidah Rasidah, Rasidah Rezki, Annissa Rifqi Novriyandana Romantika, Rizki Rusilowati, Umi S Siswanto Sadikin, Abdurrahman Samad, Sulaiman Saprudin Saprudin Sayudi, Akhmad Sayuti Sayuti Sekar Rini, Ayu Seseli, Eka Merdekawati Sisca, Yulia Sosilawati, Maya Sri Astuty Sri Retnaning Sampurnaningsih Subarto, Subarto Subur, Herjanto Sudaryana, Yayan Suhaili, Achmad Sujarwadi, Rani Sunardi, Nardi Sunarsi, Denok Suprihhadi, Heru Sutikno, Achmad Nur Sutoro, Moh. Syafputra, Rizky Syahrituah Siregar Syaiful Hifni Syavera, Arnesha Febra Taswanda Taryo Taswanda Taryo Wachid, Arif Wahyu Utami, Wahyu Wahyudi Wahyudi WahyuDjati, Dendy Vercelly Warda Warda Yafi, M Reyhan Zulian, Rifki