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All Journal Interaksi : Jurnal Ilmu Komunikasi MediaKom : Jurnal Ilmiah Ilmu Komunikasi Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Nyimak: Journal of Communication Jurnal Komunikasi Jurnal ASPIKOM Wacana: Jurnal Ilmiah Ilmu Komunikasi Jurnal Komunikasi Profesional Warta Ikatan Sarjana Komunikasi Indonesia Jurnal Abdi Masyarakat (JAM) Science Midwifery BASKARA: Journal of Business and Entrepreneurship Jurnal Bakti Masyarakat Indonesia Acta Diurna: Jurnal Ilmu Komunikasi International Journal Of Science, Technology & Management (IJSTM) Journal of Economics and Business UBS International Journal of Educational Research and Social Sciences (IJERSC) Jurnal Pengabdian kepada Masyarakat Prosiding Konferensi Nasional PKM-CSR Jurnal Visi Komunikasi Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Jurnal WIDYA LAKSMI (Jurnal Pengabdian Kepada Masyarakat) Journal of Innovation Research and Knowledge JUARA: JURNAL WAHANA ABDIMAS SEJAHTERA Safari : Jurnal Pengabdian Masyarakat Indonesia Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia Jurnal Komunikasi Global ATHENA: Journal of Social Culture and Society Indonesian Journal of Multidisciplinary on Social and Technology SABAJAYA Jurnal Pengabdian Kepada Masyarakat Jurnal ICT : Information and Communication Technologies Journal International Dakwah and Communication Enrichment: Journal of Multidisciplinary Research and Development Jurnal manajemen informasi kesehatan Jurnal Bisnis dan Komunikasi Digital Jurnal Pengabdian Masyarakat dan Riset Pendidikan Journal of Dialogos Multikultura KREATIF: Jurnal Pengabdian Masyarakat Nusantara Journal of Dialogos
Leila Mona Ganiem
Universitas Mercu Buana
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Nursing Public Health Social Sciences Transportation Veterinary Other

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Simulated Patient Perceptions of Telemedicine Medical Interviews: Extending the Calgary–Cambridge Framework in Digital Consultations Leila Mona Ganiem; Wawang Setiawan Sukarya; Ade Solihat; Rafik Hani
Jurnal Manajemen Informasi Kesehatan (Health Information Management) Vol. 11 No. 1 (2026): Health Information and Management
Publisher : Sekolah Tinggi Ilmu Kesehatan Sapta Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51851/jmik.v11i1.960

Abstract

Background: Telemedicine has transformed healthcare delivery by enabling remote doctor–patient interaction; however, digitally mediated consultations may alter communication processes and reduce relational engagement during medical interviews. Existing communication frameworks such as the Calgary–Cambridge model were originally developed for face-to-face consultations and may require adaptation for telemedicine contexts. Objective: This study aimed to examine how communication processes unfold across telemedicine consultations using the Calgary–Cambridge framework as an organizational structure, and to identify emergent communication challenges from the perspective of simulated patients. Method: A qualitative descriptive design involving 30 first-year medical students acting as simulated patients across 120 telemedicine consultations in Indonesia. Data were collected through structured post-consultation reflections and an interview with a telemedicine platform coordinator. Thematic analysis was conducted inductively, with consultation stages serving as sensitizing categories for data organization. Result: Six emergent communication themes were identified: (1) relational deficit, (2) modality mismatch, (3) diagnostic risk, (4) information asymmetry, (5) limited patient involvement, and (6) unresolved communication. Consultations tended to prioritize biomedical information exchange over relational communication. Simulated patients responded more positively when doctors demonstrated explicit verbal empathy, comprehensive information gathering, adaptive use of voice or video communication, clear explanations, and supportive consultation closure. In contrast, reliance on text-based interaction, limited explanation, and physician-centered decision-making negatively affected participant experiences. Conclusion: Telemedicine consultations reshape doctor–patient communication and require contextual adaptation of the Calgary–Cambridge framework. Effective telemedicine communication requires stronger emphasis on explicit rapport-building, modality management, structured verbal clarification, and facilitation of patient participation within digitally mediated healthcare interactions
Cyber Public Relations Strategies for Enhancing Public Engagement: A Case Study of Koja Hospital Instagram Leila Mona Ganiem; Anna Agustina
Athena: Journal of Social, Culture and Society Vol. 1 No. 3 (2023): July 2023
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/athena.v1i3.104

Abstract

The rapid development of information technology that triggers transformation in the field of public relations has driven hospitals to implement cyber public relations in their organizational communication activities. This research analyzes the management of cyber public relations in one of Jakarta's regional general hospitals or health houses, namely the Koja Hospital. This study aims to explore Koja Hospital's efforts in interacting with the public through Instagram social media. Data mining will focus on two aspects: first, what messages Koja Hospital conveys through Instagram, and second, how the public reacts to messages from Koja Hospital. The research method used is a mixed, qualitative, and quantitative method. The quantitative method is used to mine data related to the messages conveyed by Koja Hospital through Instagram, while the qualitative method is used to explore how Koja Hospital manages dialogues with the public on its Instagram account. This research is conducted by analyzing Koja Hospital's Instagram account from January-February 2023. The research findings conclude that Koja Hospital uses Instagram as a cyber public relations platform to convey messages with categories including Health Education, Service Promotion, Hospital Social Programs, Employee Activities, Events, Health Technology Innovations, and Awards and Certifications through photos and videos. However, engagement with users is still not optimized. In conclusion, cyber public relations should utilize all features provided by social media platforms, produce messages optimally, and engage with users interactively
Communication Styles for Enhancing Patient Motivation in Spinal Tuberculosis Care Sri Handayani; Leila Mona Ganiem
Athena: Journal of Social, Culture and Society Vol. 3 No. 1 (2025): January 2025
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/athena.v3i1.375

Abstract

This study examines the role of therapeutic communication styles in managing spinal tuberculosis (TB) care, emphasizing their impact on building trust, reducing anxiety, and motivating patient engagement. Employing a qualitative approach grounded in the post-positivist paradigm, the research was conducted at RS Premiere Bintaro with an orthopaedic surgeon and a purposive sample of spinal TB patients and their caregivers as participants. Data were collected through in-depth interviews and non-participatory observations, analyzed using a thematic framework. The findings reveal that communication styles such as Impression, Attentive, Open, and Friendly styles significantly enhance therapeutic relationships. The Impression Style fosters trust through positive first impressions, while the Attentive Style reinforces empathy and active listening, addressing psychological and emotional concerns. The Open Style empowers patients by providing transparent and comprehensive explanations, and the Friendly Style alleviates anxiety using humor and informal conversations. Additionally, involving caregivers using the Relinquishing Style underscores the importance of shared decision-making and collaborative care. This study highlights the necessity of adopting adaptable communication styles tailored to patient and caregiver needs in managing chronic conditions like spinal TB. It recommends integrating these styles into healthcare training programs, emphasizing the ethical use of humour and non-verbal communication to enhance patient comfort and adherence. Future research should explore diverse settings and larger sample sizes to validate these findings and extend their generalizability.
Transformasi Program TJSL Bidang Lingkungan Perumda Balikpapan Menghadapi Krisis Air Baku: Penelitian Fransisca Yunita Utomo; Leila Mona Ganiem
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 3 (2026): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 3 (Januari 202
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i3.5037

Abstract

This study analyzes the Social and Environmental Responsibility (TJSL) program of the environmental sector of Perumda Tirta Manuntung Balikpapan (PTMB) as a strategy to respond to the raw water crisis that has impacted clean water services in Balikpapan City. The crisis was triggered by a decrease in the Manggar Reservoir's discharge due to sedimentation, watershed degradation, changes in land cover, and a decline in water quality. The study used a qualitative approach with a constructivist paradigm with a case study method through interviews, observations, and analysis of PTMB's internal documents and regional environmental policies. The results show that since 2025, PTMB's TJSL has begun to transform from a charitable approach to a more structured and sustainable one, focusing on raw water conservation through problem identification, stakeholder mapping, and goal formulation. Initial implementation includes mangrove planting in Batu Butok with the Enable Project, water conservation education, and community involvement, although still facing obstacles in inter-unit coordination, limited human resources, and the absence of evaluation standards. This research offers a policy framework that positions TJSL as part of corporate risk management and can serve as a reference for BUMDs and other public service agencies in aligning TJSL with operational risks, strengthening cross-sector collaboration, and implementing impact-based evaluations on an ongoing basis.
Leader’s Motivation Language – A Study on Internal Communication at National Library of Indonesia Ade Farida; Leila Mona Ganiem
Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Vol. 2 No. 2 (2017): December 2017 - Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia
Publisher : Ikatan Sarjana Komunikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25008/jkiski.v2i2.105

Abstract

This article presents the result of the study on understanding the Leader Motivating Language in daily internal communication in the work environment of Indonesian National Library. It uses MLT as a model and framework. The methodology is conducting deep interviews of senior staffs in the organization that have significant roles in the organization strategic vision goals. Result shows that MLT’s used by the leader in birocratic organization  confine the interaction using MLT of leader for all staffs. The use of MLT language in this organization tend to direction giving language, followed by empathetic language and meaning making language. The study suggest of  develop MLT competence for leader especially in meaning making language to increase the organization vision of escalating the reading habit in Indonesia. 
Personal Social Responsibility Campaign for Helping Others in Facing COVID-19 Pandemic Leila Mona Ganiem; Ibnu Hamad
Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Vol. 8 No. 1 (2023): June 2023 - Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia
Publisher : Ikatan Sarjana Komunikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25008/jkiski.v8i1.818

Abstract

As one can see, people who have tested positive for COVID-19 and self-isolated are at a risk of experiencing inconvenience such as stigma, lack of   support from the environment, loneliness, depression, and anxiety, which may increase premature mortality. They may save their lives if they receive greater attention and support, especially from the closest people in their community besides people who have got support from the community to recover faster from the virus. The act of kindness is a prosocial action in this form called personal social responsibility (PSR). The objectives of the study are to elaborate on the prosocial behavior of PSR and provide a campaign strategy for encouraging people to carry out PSR activities in their community as prosocial action or altruism to support COVID-19 sufferers, especially those who self-isolate and are infected by COVID-19. This study uses a systematic literature review as its method. Data was collected by searching and accessing relevant literature. The data was analysed based on a thematic and descriptive analysis of the selected literature. The study found that PSR plays a significant role in overcoming social burdens among citizens, including in dealing with the COVID-19 pandemic. To articulate the PSR Campaign, the researcher refer to communication strategies and social campaign models. Through the campaign, prosocial behaviors must generate in many terms of giving product, money, thought, time, or other forms of concern related to feelings.
Communication Styles of Wives with Smoking Husbands in Protecting Their Babies from Cigarette Smoke Exposure at Home Desy Safitry; Leila Mona Ganiem
Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Vol. 9 No. 2 (2024): December 2024 - Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia
Publisher : Ikatan Sarjana Komunikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25008/jkiski.v9i2.1135

Abstract

Exposure to cigarette smoke in the home poses significant health risks, particularly to infants and toddlers. This study explores the communication styles used by wives to encourage their smoking husbands to quit or reduce smoking to protect their children’s health. A qualitative approach was employed, utilizing a constructivist paradigm with in-depth interviews conducted among mothers of toddlers with smoking husbands. The findings reveal that while most wives possess good knowledge about the dangers of smoking, they face challenges in persuading their husbands to quit. The most common communication style used was passive, influenced by cultural norms, education levels, and social support. While assertive communication was more effective in reducing smoking habits, it was less frequently employed. The study concludes that broader interventions, such as community-based programs and education for both parents, are necessary to promote smoke-free environments for children. Training and social support are recommended to improve communication effectiveness in encouraging smoking cessation.
Formation of Virtual Mothers' Group Communication in the Management of Chickenpox: An Analysis Based on George Homans' Group Formation Theory Rafika Hani Hani; Leila Mona Ganiem
Jurnal Bisnis dan Komunikasi Digital Vol. 3 No. 3 (2026): May 2026
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/jbkd.v3i3.6128

Abstract

Chickenpox epidemic encourages the formation of the virtual group in school area as mediator in handling and changing the information. This research analyzes the construction process of virtual community "Ananda Sakit Cacar 1A" used WhatsApp by the mothers in SDIT  Asy Syafii Jakarta. This research adopts qualitative approach with study case method. The data collection technique by observation and depth interview to nine members of the group. The result found that the group formation by George Homans theory start from activity by reporting and discussing the Chickenpox symptoms in parents of student primary group, intent interaction that initiative to make a special group, and the anxious sentiment, solidarity and needs of mental support among the mothers. The research conclusion is the virtual community function use to facilitate the health information exchange. It is also important to support emotional system for mothers in handling of children health crisis.  This kind of virtual community can be the effective collaboration model between parents and school in managing the infectious disease outbreak.
Co-Authors Achmad Suhendra Hadiwijaya Ade Farida Afifah Aini Bahran Harahap Aji, Arfanul Ali Hanafiah Aminuyati Anna Agustina Anshar Ayati, Retno B.M.A.S. Anaconda Bangkara Budi Sulistiyo Nugroho Nugroho Chair Amin Dara Aulia Rachmat Dede Sulaeman, Dede Dessy Yusniawati Desy Safitry Dian Nurvita Sari Fransisca Yunita Utomo Gabrielle Adventia Christie Gatot Wijayanto Hasanah Suryani Utami Ibnu Hamad Inge Hutagalung Inge Yulistia Dewi Irmulansati Tomohardjo Jatu Hendra Permana, Mikhael Komalawati, Euis Mahdalena Lubis Marselinus Nuba Sabini Maulana Filani Rizal Mikhael Jatu Hendra Permana Mogi, Amelia Haness Mokhammad A'lan Tabaika Muhammad Sabir Novelia, Nina Nur Kholisoh Nurhayai, Nurhayai Nurhayani Saragih Nurhayani Saragih Otong Surasman, Otong Pandjaitan, Rosmawati Hilderiah Poetry, Salfhaoctha Friemay Aliefia Pratama, Tubagus Faisal Putra, Gede Aldi Legawa Radisatra, Brian Rafik Hani Rafika Hani Rafika Hani Hani Ramdhani, Rahmat Rantesalu, Agustina Ratri Mustika Dewi Retno Ayati Reza Yuridian Purwoko Robbi Rahim Rona Fika Jamila Rosmawati Hilderiah Pandjaitan Rosmawaty Hilderiah Pandjaitan Salfhaoctha Friemay Aliefia Poetry setiawati, rahmi SITI MARYAM Solihat, Ade Sri Handayani Sri Hartono, Sri Suardi Suardi Sundah, Edra Carissa Syafruddin Rais, Syafruddin Syaifuddin Triwinarti, Wiwin Ukke Inggryd Aulia Wawan Mulyana Wawang Setiawan Sukarya Wulansari Budiastuti Yoyoh Hareyah Yulian Purnama Yusniawati, Dessy Zulham Zulham