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All Journal Interaksi : Jurnal Ilmu Komunikasi MediaKom : Jurnal Ilmiah Ilmu Komunikasi Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Jurnal Komunikasi Jurnal ASPIKOM Wacana: Jurnal Ilmiah Ilmu Komunikasi Warta Ikatan Sarjana Komunikasi Indonesia Jurnal Abdi Masyarakat (JAM) BASKARA: Journal of Business and Entrepreneurship International Journal Of Science, Technology & Management (IJSTM) International Journal of Educational Research and Social Sciences (IJERSC) Jurnal Pengabdian kepada Masyarakat Prosiding Konferensi Nasional PKM-CSR Jurnal Visi Komunikasi Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Jurnal WIDYA LAKSMI (Jurnal Pengabdian Kepada Masyarakat) Journal of Innovation Research and Knowledge JUARA: JURNAL WAHANA ABDIMAS SEJAHTERA Safari : Jurnal Pengabdian Masyarakat Indonesia Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia ATHENA: Journal of Social Culture and Society SABAJAYA Jurnal Pengabdian Kepada Masyarakat Jurnal ICT : Information and Communication Technologies Journal International Dakwah and Communication Jurnal Pengabdian Masyarakat dan Riset Pendidikan Journal of Dialogos Journal of Dialogos
Leila Mona Ganiem
Program Magister Ilmu Komunikasi Universitas Mercubuana Jl. Meruya Selatan No. 1, Kembangan, Jakarta Barat – Indonesia
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Nursing Public Health Social Sciences Transportation Other

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Transformasi Program TJSL Bidang Lingkungan Perumda Balikpapan Menghadapi Krisis Air Baku: Penelitian Utomo, Fransisca Yunita; Ganiem, Leila Mona
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 3 (2026): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 3 (Januari 202
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i3.5037

Abstract

This study analyzes the Social and Environmental Responsibility (TJSL) program of the environmental sector of Perumda Tirta Manuntung Balikpapan (PTMB) as a strategy to respond to the raw water crisis that has impacted clean water services in Balikpapan City. The crisis was triggered by a decrease in the Manggar Reservoir's discharge due to sedimentation, watershed degradation, changes in land cover, and a decline in water quality. The study used a qualitative approach with a constructivist paradigm with a case study method through interviews, observations, and analysis of PTMB's internal documents and regional environmental policies. The results show that since 2025, PTMB's TJSL has begun to transform from a charitable approach to a more structured and sustainable one, focusing on raw water conservation through problem identification, stakeholder mapping, and goal formulation. Initial implementation includes mangrove planting in Batu Butok with the Enable Project, water conservation education, and community involvement, although still facing obstacles in inter-unit coordination, limited human resources, and the absence of evaluation standards. This research offers a policy framework that positions TJSL as part of corporate risk management and can serve as a reference for BUMDs and other public service agencies in aligning TJSL with operational risks, strengthening cross-sector collaboration, and implementing impact-based evaluations on an ongoing basis.
Residential Area Syndrome: Reasons for Non-Compliance in Motorcycling Ganiem, Leila Mona
International Journal of Educational Research & Social Sciences Vol. 2 No. 1 (2021): February 2021
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijersc.v2i1.38

Abstract

The motorcycle is the most used vehicle of transportation in developing countries. Driving a motorcycle has a very high risk of having an accident. One of the main causes of the accident is human behavior that violates the driving regulations. The interactions in the public space are close to nonverbal communication. Very little is understood about the rationale of driving behavior of motorcycle users, especially on the non-compliance behavior. The research objectives are to know what forms of non-compliance behaviors the motorcyclist has committed and to know how motorcyclists interpret non-compliance with motorbike riding. This is a phenomenological study, by observation, interviews, and secondary data collection. The total informants are 16 people between 12-60 years. The results show that the types of violations that riders have committed almost similar to the previous researches. The difference is about the driving against the traffic flow/incoming traffic that mentioned in almost all informants' statements and none of the informants studied stated that they were driving under the influence of alcohol or drugs. Motorcyclists interpret a motorbike as running water. The main finding of this research shows that Residential area syndrome that refers to the concept of proxemics is the reason for non-compliance behavior due to lack of knowledge and lack of supervision. A better understanding of the proxemics can create a better approach for communication to increase the compliance behavior in motorcycling to reduce the traffic accidents caused by human error.
Barriers to Reciprocity Communication between Superiors and Subordinates when Working From Home Afifah Aini Bahran Harahap; Leila Mona Ganiem
International Journal of Educational Research & Social Sciences Vol. 2 No. 4 (2021): August 2021
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijersc.v2i4.116

Abstract

Work from Home (WFH) is currently a popular term on social media, especially after the government officially urges businesses to assign employees to work from home. The appeal is related to efforts to reduce the spread of the Covid-19 outbreak. Against this background, the researcher conducted a study to see how reciprocal communication between superiors and subordinates occurs and how obstacles occur when working from home at PT Indonesia Comnets Plus (ICON+). This study uses the Post-Positive Paradigm and uses the Single Case method with a qualitative descriptive approach and research data obtained from interviews and observations and documentation. The research location was carried out at ICON+ in the Jakarta area. Managers and VPs are classified as superiors, while officers and staff are classified as subordinates. The results showed that the reciprocal communication between superiors and subordinates was dominated by using the written method. Communication barriers that occur between superiors and subordinates at ICON+ include semantic disruption, structural disruption, and behavioral disruption. The research findings say that the biggest obstacle experienced by superiors and subordinates at ICON+ is the frame of mind barrier, namely the difference in perception when the communication process occurs between superiors and subordinates. The overall communication barrier is more often experienced by subordinates than superiors.
Driving Engagement: How Information Quality and Event Marketing Shape Toll Road Companies' Image on Instagram Salfhaoctha Friemay Aliefia Poetry; Leila Mona Ganiem; Irmulansati Tomohardjo
Journal of Dialogos Vol. 2 No. 1 (2025): Journal of Dialogos - February
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/qp6w6h45

Abstract

PT Jasa Marga, as a company in the field of transportation services and toll road management infrastructure in Indonesia, faces the challenge of understanding and utilizing the potential of social media to build a positive corporate image. Pre-surveys to followers indicate a fairly good understanding of the company's basic information, but need improvement in certain information such as rest areas, toll rate discounts, and "Jumat Kuis" programs. This research aims to provide new insights and strategic guidance for PT Jasa Marga in building and maintaining its corporate image through Instagram considering that a positive corporate image can increase public trust in the company, from this trust which will ensure that toll road users will feel safe and comfortable using the services provided, especially toll road services. This study used Stimulus-Response theory. This study uses quantitative methodology, positivism paradigm, with explanatory research type, using survey methods and simple linear regression analysis tests. Data from this study was taken through a google form survey with respondents as many as 100 Instagram followers @official.jasamarga. The results of this study show that the Sig (2-tailed) value between the variables of information quality and event marketing with the image of each company is 0.000 where this value is smaller than 0.005 and it can be concluded that there is a significant relationship between the variables of information quality and event marketing on the company's image. Informative content is recognized as important in shaping positive perceptions, while event marketing strategies such as "Jumat Kuis" are effective in building positive interactions. Nevertheless, the study highlights areas that need further attention, such as increasing information related to rest areas and toll tariff discounts in the content presented.
Leader’s Motivation Language – A Study on Internal Communication at National Library of Indonesia Farida, Ade; Ganiem, Leila Mona
Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Vol. 2 No. 2 (2017): December 2017 - Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia
Publisher : Ikatan Sarjana Komunikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25008/jkiski.v2i2.105

Abstract

This article presents the result of the study on understanding the Leader Motivating Language in daily internal communication in the work environment of Indonesian National Library. It uses MLT as a model and framework. The methodology is conducting deep interviews of senior staffs in the organization that have significant roles in the organization strategic vision goals. Result shows that MLT’s used by the leader in birocratic organization  confine the interaction using MLT of leader for all staffs. The use of MLT language in this organization tend to direction giving language, followed by empathetic language and meaning making language. The study suggest of  develop MLT competence for leader especially in meaning making language to increase the organization vision of escalating the reading habit in Indonesia. 
Personal Social Responsibility Campaign for Helping Others in Facing COVID-19 Pandemic Ganiem, Leila Mona; Hamad, Ibnu
Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Vol. 8 No. 1 (2023): June 2023 - Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia
Publisher : Ikatan Sarjana Komunikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25008/jkiski.v8i1.818

Abstract

As one can see, people who have tested positive for COVID-19 and self-isolated are at a risk of experiencing inconvenience such as stigma, lack of   support from the environment, loneliness, depression, and anxiety, which may increase premature mortality. They may save their lives if they receive greater attention and support, especially from the closest people in their community besides people who have got support from the community to recover faster from the virus. The act of kindness is a prosocial action in this form called personal social responsibility (PSR). The objectives of the study are to elaborate on the prosocial behavior of PSR and provide a campaign strategy for encouraging people to carry out PSR activities in their community as prosocial action or altruism to support COVID-19 sufferers, especially those who self-isolate and are infected by COVID-19. This study uses a systematic literature review as its method. Data was collected by searching and accessing relevant literature. The data was analysed based on a thematic and descriptive analysis of the selected literature. The study found that PSR plays a significant role in overcoming social burdens among citizens, including in dealing with the COVID-19 pandemic. To articulate the PSR Campaign, the researcher refer to communication strategies and social campaign models. Through the campaign, prosocial behaviors must generate in many terms of giving product, money, thought, time, or other forms of concern related to feelings.
Co-Authors Ade Farida Ade Farida, Ade Afifah Aini Bahran Harahap Aji, Arfanul Aminuyati Anshar Ayati, Retno Dede Sulaeman, Dede Handayani, Sri Hasanah Suryani Utami Hilderiah, Rosmawati Ibnu Hamad Inge Hutagalung Inge Yulistia Dewi Irmulansati Tomohardjo Komalawati, Euis Mogi, Amelia Haness Muhammad Sabir Novelia, Nina Nur Kholisoh Nurhayai, Nurhayai Nurhayani Saragih Nurhayani Saragih Otong Surasman, Otong Pandjaitan, Rosmawati Hilderiah Pandjaitan, Rosmawaty Hilderiah Poetry, Salfhaoctha Friemay Aliefia Pratama, Tubagus Faisal Putra, Gede Aldi Legawa Radisatra, Brian Rafika Hani Ramdhani, Rahmat Rantesalu, Agustina Retno Ayati Rona Fika Jamila Rosmawati Hilderiah Pandjaitan Safitry, Desy Salfhaoctha Friemay Aliefia Poetry setiawati, rahmi SITI MARYAM Sri Hartono, Sri Suardi Suardi Sundah, Edra Carissa Syaifuddin Ukke Inggryd Aulia Utomo, Fransisca Yunita Wawan Mulyana Wulansari Budiastuti Yoyoh Hereyah Yusniawati, Dessy Zulham Zulham