Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : International Journal of Health and Pharmaceutical (IJHP)

Waste In The Patient Discharge Process Flow Using Lean Thinking Method At Wihdatul Ummah Medical Center In 2025 Rizky D, Fathannia; Multazam, AM; Ulmy M, Nur; Batara, AS; Sumiaty, Sumiaty; Samsualam, Samsualam
International Journal of Health and Pharmaceutical (IJHP) Vol. 5 No. 3 (2025): August 2025 (Indonesia - Malaysia)
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v5i3.344

Abstract

Background: The discharge process for inpatients is a critical component of hospital service systems, impacting operational efficiency and service quality. Inefficiencies in this phase can lead to wasted time, reduced patient satisfaction, and workflow disruptions between service units. Objective: This study aims to identify and analyze forms of waste in the discharge process of inpatients at Wihdatul Ummah Medical Center using the Lean Thinking approach. Method: This study used a qualitative descriptive design with data collection techniques through observation, document study, and in-depth interviews with 11 informants, consisting of clinic directors, doctors in charge of patients (DPJP), ward heads, nurses, administrative staff, pharmacy staff, and patients' families. Results: It was found that the discharge process did not have a well-documented and socialized written SOP. This resulted in wasted time in the form of motion waste for BPJS patients (due to physical transfers between service units) and waiting waste for non-BPJS patients (due to delays in administrative processing and medication reconciliation). The root causes include weak inter-unit coordination, manual work processes, lack of integrated information systems, and insufficient education for patients and their families. Conclusion: The study recommends the appointment of Point of Service (POS) officers, the use of discharge preparation lists, strengthening patient education, implementing visual management, and developing and implementing discharge SOPs. These efforts are expected to reduce time wastage, speed up the discharge process, and improve service quality and patient satisfaction.
Co-Authors A. Ardiatma A. Fachrin, Suharni A. Rizki Amelia A. Rizki Amelia AP Abbas, Jasmin Achmad Baiquni Natsir Adiva Suci Chairunnisa Agus Bintara Agus, Al Ihksan Agustini, Tutik Ahri, Reza Aril Akbar Asfar Akbar, Akbar Asfar Alam, Rizqy Iftitah Alfina Baharuddin Alwi, Muhammad Khidri Amir, Haeril Amran Razak Anas, Novitha Sri Andi Asrina Andi Asrina Andi Ayub Awu Abdullah Andi Mappanganro Andi Masty Amirah Andi Nelva Yunita Andi Nurlinda Andi Riska Aprilia Andi Riska Ulfasari Andi Rizki Amalia Andi Rizki Amalia Andi Rizki Amelia Andi Tenri Agung Andi Tenri Rezki Oji Andi Yuliana Andra Pratama Putra Anwar Anwar AP, Andi Rizki Amelia Arman Arman Arman Arman Armelia Sri Diah Safitri Arni Rizqiani Rusydi Arum Priharnadi Asfar, Akbar Asnaniar, Wa Ode Sri Asnidar Asnidar Astrini, Serly Aswan, Karyanti Lestari Aswan, Karyanti Lestari Aynun Jariah Azwar Azwar Batara, AS Brajakson Siokal Brajakson Siokal Daming, Nursuci Muhsanah Danial - Een Kurnaesih Eliaty Paturungi Endian, Nurmala Enne Enne Enne Ernawati Ernawati Fachrin, Suharni a. Fachrin, Suharni Andi Faizal Fachry Fajrin, Zulfadli Fatma Jama Fatmah Afrianty Gobel Fitria M Radjak H. M. Tahir Abdullah Haeril Amir Haeruddin Haeruddin Haeruddin Haeruddin Haeruddin Haeruddin Haeruddin Hana Khoirunnisa Hasni Jawa Ibra, Gunawan Hi Idris, Fairus Prihatin Ika Shabrina Ince Marni Indah Permata Asri Indar Indar indar Indrawati, Ifa Insyaniar, Nur Islamiah, Rhadiathul Jama, Fatma Kandacong, Rika Kurnia Lating, Zulfikar Magfira, Magfira Mappangandro, Andi Mardiah Mardiah Marwayanti Soraya Masriadi Masriadi Masriadi Masriadi, Masriadi Meirianti, Wahdah Meliherdianti Melinda Agustia Pratiwi Muh. Khidri Alwi Muh. Khidri Alwi Muh. Multazam Muhammad Anugrah Pratama Muhammad Khidri Alwi Muhammad Kidri Alwi Muhammad Tahir Abdullah Muhammad Taufiq Mukhtar, Nur Azizah Wahdah Multazam, AM Muslimah Kurniawati Musriani, Musriani Nadia Aryani Mustar Nasrudin Nasrudin Andi Mappaware Natsir, Nurhidayah Nisa Musfirah Noer, Nuraeni Novitri Cahyani Marinda Nur Alsabfitri Usmani Nur Asifa Kurnia Sari Nur Asifa Kurnia Sari Nur Ilah Padhila Nur Khafifah Bardi Nur Wahyuni Munir Nur Wahyuni Munir Nuranisa, Nuranisa Nurfadillah Nurfitriani Nurfitriani Nurfitriani Nurhidayah Natsir Nurlinda Nurlinda Nurlinda, Nurlinda Nurmala Nurmiati Muchlis Nurmiaty Muchlis Nursaidah Sirajuddin Nursyarifa Nurul Fajriah Ona Ariyani Umaternate Padhila, Nur Ilah Palu, Basir Rachmat Sulaeman Rahmat Hidayat Rahmawati, Rahmawati Rahmayanti Tomasa Ramla Tuanany Rani Rahmawati Amirullah Rasyidin Abdullah Reni Rahman Reza Aril Ahri Reza Aril Ahri Reza Aril Ahri Reza Aril Ahri Ridwana Hardjono Rina Resky Said Rizky D, Fathannia Rizqi Alvian Fabanyo Rizqy Iftitah Alam Rusmini Said, Suanandar Sara Sainuddin Sarrafah Sarrafah, Sarrafah senja puspita sari rauf Siti Hardiyanti Baharuddin Sitti Masita Mokoagow Sitti Patimah Solo, Melisa Sri Rahayu Suparman Suaib Suciaty Eka Chandra Gustiani Rahman Sudarman Sudarman Sudarman Suharni A Fachrin Suharni A. Fachrin Suhermi Suhermi, Suhermi Sumiaty Sumiaty Sunarti Sunarti Sunarti Sunusi, Syamsiah Syaggaf, Andi Waliana Syahruddin, Mega Tahir Abdullah Takdir Takdir, Takdir Tallamma, Muhammad Alkautsar Tang, Beddu Tisna HS Sianu Tria Difasari M Difa Triana Amaliah Jayanti Triana Amaliah Jayanti Tutik Agustini Tutik Agustini Ulfa Sulaeman Ulmy M, Nur Wa Ode Sri Asnaniar Wa Ode SriAsnaniar Wan Sulastri Emin Wan Sulastri Emin Wan Sulastri Emin Weu, Jumiati Wina Suzanne Daiyan Wisdamayanti, Alvina Yulfikasari Yuliaty Yusrah Taqiyah Yusrah Taqyiah Yusriani, Yusriani Yusuf, Rezky Aulia Zahrawi Astrie Ahkam Zulmuawinah, Zulmuawinah