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Journal : Pena Justisia: Media Komunikasi dan Kajian Hukum

Analysis of the Effectiveness of Customer Fraud Reporting Services Through Web-Based Fund Transfers at BRI Ponorogo Branch Putra, Achmad Nowenta; Cikusin, Yaqub; Ahmadi, Rulam; Muchsin, Slamet; Anadi, Yandri Radhi
Pena Justisia: Media Komunikasi dan Kajian Hukum Vol. 23 No. 002 (2024): Pena Justisia (Special Issue)
Publisher : Faculty of Law, Universitas Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31941/pj.v23i3.4946

Abstract

This study analyzes the effectiveness of customer fraud reporting services through a web-based fund transfer system at BRI Ponorogo Branch. Using qualitative methods, this study collects data through in-depth interviews, participatory observations, and document analysis to evaluate ease of use, speed of response, and customer satisfaction as well as challenges faced by bank officers. The findings show that the web-based system is effective in speeding up the handling of reports and increasing customer satisfaction, with responses generally received in less than 24 hours. Customers find this system easy to use and useful, despite technical obstacles and limited access to data faced by officers. Professional interaction between bank officers and customers also contributes to high satisfaction. Analysis of the documentation shows an increase in the number of fraud reports handled since the implementation of this system. Recommendations to improve effectiveness include increased training for bank officers, improvements to technological infrastructure, and the development of additional features on the system. This research provides important insights for the development of fraud reporting systems in the banking sector, with the hope of improving customer protection in the future.
Co-Authors Abdul Azis Abdul Haris Nur Sugeng Abi Ibnu Majid Achmad Agung Maulana Saiful Rizal Afiffuddin, Afiffuddin Afiffudin Afiffudin Afifuddin Afifuddin Afifuddin Afifuddin Afifuddin Afifuddin Afifuddin, Afifuddin Agus Abidin Agus Zainal Abidin Agus Zainal Abidin Agus Zainal Abidin Ahmad Isnaini Haryanto Aina Khilya Isna Shofia Akhmad Tabrani Akmad Piru Jabadi Anggun Adiningsih Aprillia, Nanda Ari Pradana, Silfa Atiqoh, Lia Nur Cokro Wibowo Sumarsono Damayanti, Dwi Ayu David Eko Prasetyo Denis Wijayanto Denny Rakhmad Widi Ashari Devi Permana Dhani Wahid Dhea Aprilia Dwi Ari Kurniawati Dwi Ayu Damayanti Dwi Hari Cahyono Dwi Ratna Fatmawati Eka Saputra, Mohammad Ardiansyah Eva Auliya Putri Fietatul Ihdiyah Gandis Wulan Oktavisatrika Geofany Brillian Fajar Akasha Hamdhani, Rofiqa Marta Hayat Hayat Hayat , Hayat Hayat Hayat Hayat Hayat Heny Ayu Agustina Hidayah Kartiko Weny Hikmah Haryanti Iik Sakinah Iis Khoirun Nisa’ Imam Asrori Indana Masda Masruroh Inggit Kentjonowaty Iswara, Yoga Nur Jeni Susyanti KABRAN JADIDAH PICAL khoiron khoiron Khoiron Khoiron Khoiron Khoiron Laela Octaviana Yusuf Lailatul Chasanah Langgeng Rahmatullah Putra Lavenia Ied Harany Lina Kusumawati Lisna Wati Mohamad Lutfiyah Lutfiyah Luthfi Mulya Rizqi Maratus Solihah MIFTAKHUL JANNAH Moh Subaidi Moh. Ali Mas’udi Mohammad Afifulloh Mohammad Mas’ud Said Mohammad Muhibbin Muchamad Arif Wijayanto Muh Oji Mardiansyah Muhammad Djunaidi Ghony Muhammad Fajriansyah Muhammad Mas'ud Said Muhammad Saidin Mangu Duru Muhammad Syahrul Hidayat Mustasfiri Mustasfiri Mustofa, Mutmainnah Nabila Hanun Zayain Nanik Maulidiyah Nikmatul Laily Agustin Niko Yuwandika Ramadhan Nimas Aulia Nandha Pratama Ninda Herista Bella Nizar Subqi Hamza Nur Chamidah Nur Fajar Arief Nur Habiba Febriantika Sari Nur Laili Ismayanti Pardiman Pardiman Prautami Sintaresmi Prautami Sintaresmi Putra, Achmad Nowenta Putri Awaliyah Raphael Ersa Manusakerti Ratna Puspita, Wyls Retno Wulan Sekarsari Ridlwan, Muhammad Ama Ridlwan, Muhammad Ama Rini Rahayu Kurniati Riska Aisyah Putri Risna Amalia Riza Mustofa Rochmatin, Laily Rofiqotul Ummah Roni Pindahanto Roni Pindahanto Widodo Roni Widodo Roni Widodo Rudianto Rudianto Rudianto Rudianto Rulam Ahmadi Rulam Ahmadi Rulam Ahmadi Samian Selly Nurlita Sari Selvi Marcellia Setiawan, Galih Wahyu Shangriani Yona Subagyo Shinta Dwi Lestari Sri Ambar Budi Suhartatik Suhartatik Sukma Faradiba Sumartono Sumartono Sunardi Sunardi Sunariyanto Sunariyanto Sunariyanto Sunariyanto, Sunariyanto Surya Sari Faradiba Suyeno Suyeno Taufiq Rahman Ilyas Tiffany Heruveradita Trina Yuni Safitri Utami Sri Maryani Utami, Artanty Vena Syaharani Widyatmoko, Vicky Rahadyanto Yandri Radhi Anadi Yaqub Cikusin Yunta Fa’aubi Maulidyah Yusni, Berliana Shakinah Zainal Abidin