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All Journal Sosiohumaniora Trikonomika: Jurnal Ekonomi JSEH (Jurnal Sosial Ekonomi dan Humaniora) JURNAL KOLABORASI jurnal niara Jurnal Manajemen Pelayanan Publik International Journal of Artificial Intelligence Research The Indonesian Journal of Public Administration (IJPA) Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Gorontalo Accounting Journal JURNAL REFORMASI ADMINISTRASI Jurnal Ilmiah untuk Mewujudkan Masyarakat Madani Majalah Ilmiah Bijak JURNAL LENTERA BISNIS International Journal of Economics Development Research (IJEDR) Responsive: Jurnal Pemikiran dan Penelitian Administrasi, Sosial, Humaniora dan Kebijakan Publik Jurnal Ilmiah Ilmu Administrasi Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management - Small and Medium Enterprises (SME's) Jurnal Cahaya Mandalika Indonesian Community Journal PAKDEMAS : Jurnal Pengabdian Kepada Masyarakat Smart Society: Community Service and Empowerment Journal Journal of Law, Poliitic and Humanities Mamangan Social Science Journal Neo Journal of economy and social humanities Lead Journal of Economy and Administration Eduvest - Journal of Universal Studies JURNAL ABDIMAS PLJ Journal of Educational Technology and Learning Creativity Jurnal Lentera ICT
Agung Edi Rustanto
Universitas Esa Unggul
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Journal : JURNAL KOLABORASI

 1 
Pelayanan Terhadap Kepuasan Masyarakat pada RPTRA di Wilayah Jakarta Pada Masa Pandemi Covid-19 Agung Edi Rustanto
Kolaborasi : Jurnal Administrasi Publik Vol 7, No 1 (2021): April 2021
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v7i1.4736

Abstract

Green open space in Jakarta is very minimal due to the large number of construction of office buildings, shopping centers and others. The DKI Jakarta Provincial Government has a solution to the problem of the lack of green open space by building a Child Friendly Integrated Public Space (RPTRA). Basically the RPTRA in Jakarta is very well received by the community. The RPTRA is optimally utilized by the community to carry out various activities. Basically, community satisfaction is very high with the program, but currently community satisfaction has decreased due to the COVID-19 pandemic. The problems faced during the COVID-19 pandemic are the lack of management ability to provide services online and the absence of a special program from the DKI Jakarta Provincial Government. The purpose of this study is to determine whether service has an effect on community satisfaction. The method used is descriptive quantitative with data analysis using simple linear regression analysis. Data collection was carried out by distributing questionnaires. From the research results it is known that there is an effect of service on community satisfaction by 35.3% in RPTRA in the Jakarta area during the Covid-19 pandemic. The results of this study indicate that there is a positive and significant effect of service on community satisfaction. Keywords: services, rtpra, community satisfaction, covid 19 pandemic, jakarta
Co-Authors Ahmad Fadli Ahmad Hidayat Sutawijaya Amrullah, Dicky Andri Irawan Anthonius Whisnu Perdana Widiputra Aris Hendrawan Aspizain Caniago Aspizain Caniago Aspizain, Caniago Audi Ul Hakim Aulia, Nur Nabila Badriyah Badriyah Bratakusuma, Deddy Supriadi Budi Rahardjo Cahyani Desi Puriana Cholifihani, Muhamad Cholifihani, Muhammad Chronika S, Jeni Helen D Purnomo Deddy S. Bratakusumah Deddy Supriady Deddy Supriady Bratakusumah Deddy Supriady Bratakusumah, Deddy Supriady Diah Kartika Sari Donny Oktavian Syah Donny Oktavian Syah Endarsiwi, Sugeng Fajar Wengga, Nefan Satria Featy Octaviany Goh Khang Wen Harsanti, Diah Retno Herawati Tardan Hidaya, Yahya Rachmana Iis Kartini Imran Imran Jaenudin Akhmad Kartini, Iis Khabibjonovna , Kushieva Nodira Khina Januar Rahmawati Kurniawan, Sunny Agung Liyushiana, Liyushiana M. Havidz Aima Magfira, Magfira Marbun, Junita Rebeka Maria Ulfah Masria Masria Mazzei, Micaela Meisyanti Mesina, James Ronald Mohamad Nurpahdi Moiso, Valentina Nasril Nasril Nasril, Nasril Nefianto, Tirton Nina Nurrahmah Nitiandini, Nabila Sri Nur Haris Efendi Onn, Choo Wou Pindiharti, Dewi Putra Lodong, Agung Panglima Rini Mardikawanty Risma Ayu Lestari Rizky Agustian Mubarok Ryan Aldiansyah Akbar Santi Meilan Setiabudi, Arifin Setiawan Setiawan Setiawan Setiawan Shufi Muhammad SITI MARIAM Siti Mariam Sudirman Sufian, Muhammad Supriyadi, Dedi Surryanto Djoko Waluyo Sutawidjaya, Ahmad Hidayat Sutawijaya, Hidayat Syamsurizal - - syamsurizal syamsurizal Teddy Setiady TEDDY SETIADY Teguh Sandjaya Teguh Sandjaya Tikno Suhendro Waluyo, Suryanto Djoko Wengga, Nefan Satria Fajar Wicaksana, Harits Hijrah Winanti, Yunea Kusuma Winarti, Euis Woro Harkandi Kencana Wuwuh Andayani Yahya Rachman Hidayat Yahya Rachmana Hidayat