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All Journal JURNAL SAINS PEMASARAN INDONESIA JUITA : Jurnal Informatika Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Sinkron : Jurnal dan Penelitian Teknik Informatika Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Indonesian Journal of Information System JEM17: Jurnal Ekonomi Manajemen JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) ILKOM Jurnal Ilmiah Jurnal Ilmu Manajemen (JIMMU) Jurnal Informatika Global MBIA Jurnal Mantik Jurnal Abdimas Mandiri Jurnal Ilmiah Edunomika (JIE) Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) Enrichment : Journal of Management Community Development Journal: Jurnal Pengabdian Masyarakat GEMA : Jurnal Gentiaras Manajemen dan Akuntansi Journal of Computer Networks, Architecture and High Performance Computing Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis Jurnal Media Ekonomi International Journal of Community Service & Engagement International Journal of Marketing and Human Resource Research Ekonomica Sharia: Jurnal Pemikiran dan Pengembangan Ekonomi Syariah Bima Journal : Business, Management and Accounting Journal JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Madani: Jurnal Pengabdian Ilmiah. Jurnal Manajemen Bisnis Kewirausahaan Golden Ratio of Data in Summary Jurnal Saintifik Jurnal Pengabdian West Science JIEM : Journal Of International Entrepreneurship And Management Jurnal Software Engineering and Computational Intelligence Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Ekonomi, Manajemen, Akuntansi
Juhaini Alie
Program Studi Magister Manajemen Universitas Indo Global Mandiri
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Pengaruh Motivasi, Kompetensi, Dan Kompensasi Terhadap Kinerja Pegawai Dinas Pendidikan Kota Palembang Rully Chatrunnas; Juhaini Alie
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 5 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/2xqyk742

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh motivasi, kompetensi, dan kompensasi terhadap kinerja pegawai. Kinerja pegawai merupakan salah satu indikator utama dalam menilai efektivitas suatu organisasi. Motivasi, Kompetensi, dan kompensasi dipandang sebagai faktor internal yang mampu mendorong pegawai untuk mencapai target kerja secara optimal. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei melalui penyebaran kuesioner kepada 115 responden. Analisis data dilakukan menggunakan regresi linear berganda. Hasil regresi menunjukkan bahwa motivasi (β = 0,145, p < 0,05), kompetensi (β = -0,121, p < 0,05), dan kompensasi (β = -0,108, p < 0,05) berpengaruh signifikan terhadap kinerja. Hasil penelitian menunjukkan bahwa secara parsial maupun simultan, variabel motivasi (Mt), Kompetensi (Kpt), dan kompensasi (Kps) berpengaruh signifikan terhadap kinerja pegawai (Kp). Temuan ini menunjukkan pentingnya peran manajerial dalam mengelola sumber daya manusia melalui penguatan motivasi, peningkatan kualitas kompetensi, serta kesejahteraan kompensasi guna mencapai kinerja optimal dalam organisasi.
The Influence of Servqual Dimensions on Customer Satisfaction and Repeat Order Decision in Financing Companies Shinta Yunita; Juhaini Alie
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 7 No. 3 (2026): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v7i3.10438

Abstract

This study aims to analyze the effects of service quality comprising the dimensions of tangibles, empathy, and responsiveness on customer satisfaction and decisions (repeat orders) at PT Mandiri Tunas Finance. Service quality is a critical factor in building customer loyalty, particularly within the highly competitive financing industry. This research adopts a quantitative approach using a survey method involving 150 customers of PT Mandiri Tunas Finance. The data were analyzed using Structural Equation Modeling (SEM) with the SmartPLS software to examine both partial and simultaneous effects among the research variables. The results indicate that the dimensions of tangibles, empathy, and responsiveness have positive and significant effects on customer satisfaction, with empathy exerting the strongest influence. Furthermore, customer satisfaction has a significant effect on repeat order decisions. Collectively, the service quality variables explain 51% of the variance in customers’ repeat order decisions. The findings underscore the importance of integrated service quality management in enhancing customer satisfaction and loyalty. Practically, the results suggest the need to improve physical facilities, including the utilization of technology, to strengthen empathy-based training for service staff, and to optimize service responsiveness. These efforts are expected to enhance customer satisfaction and, ultimately, increase repeat order (repeat order) behavior.
Co-Authors Agustina Agustina Ahmad Sanmorino Akbar , M. Alif Aldi, Muhammad Rahmad Ali Alfarizi Ali, Marzuki Alsha, Muhammad Raffy Anugra Amrina Rosyada Anggi Prissilia Ardiansyah Sarman Ariati, Nining Aris Munandar Arsita, Resi Attiahilla , Ranaya Bekti Setiadi Callistasari, Nidia Putri Darma, Mgs. Prima Delvi Rahma Novianti Deninta, Dinda Dwi Dewi Agnesia Dwi Fury Maulina Dwi Utami, Della Edi Susanto Edo Zulkarnain Emilda Emilda Endah Dewi Purnamasari Fahlevie, Recja Fitriani Fitriani Fitriani Ghina, Aliah Godlyfe Smarthene Ryck Hawai Halima Eka Diansari Hamid Halin HASANAH, Nabila Irawan Irawan Jefirstson Richset Riwu Kore Jefirstson Richset Riwukore Jefirstson Richset Riwukore John Roni Coyanda Jurlinda Jurlinda Krisman B Riwu Kore Lestari, Yeyen Linda Linda Luis Marnisah Luis Marnisah Luis Marnisah Riwukore M. Fadhil Ramadhan Nurbani M. Hafis Erlangga Manafe, Graendy Zimrat Marnisah, Luis Megat Norulazmi Megat Mohamed Noor Meilin Veronica Mellynda Adelia Muhammad Fadhil Amrullah Muhammad Haviz Irfani Muhammad Kurniawan DP Muhammad Muhardeny Mulyadi Sinaga Nadinta Ardianty Nazori Suhandi Oscar, Jimmi Pratiwi , Imanda Ajeng Putra, Prima Darma Putri, Melia Sari Onika Putri, Nindi Savira Rapiudinsyah, Ahmad raudatul jannah Rendra Gustriansyah Reysia Chelsy Santoso Riwu Kore, Firda R Riwu Kore, Jefirstson R Romadlona, Ariatna Roswaty Roswaty Roswaty Rudi Heriansyah Rully Chatrunnas Russela, Russela S, Adam Gheral Sabina, Veni Allya Sandys Vena Ade Putri Hattu Saputra, Muh Febrianto Ello Sartika, Dewi Saskia Maharani Septiana Septiana Shafiera Lazuarni Shinta Puspasari Shinta Yunita Siska Wulandari, Siska Siti Komariah Hildayanti Siti Komariah Hildayanti Siti Ulfa Ridayani Sofi Tamara Suci Mayang Sari Sukesih, Ade Ayu Suwirya Tjandra Syabitha, Fidya Nur Tabrani Tabrani Tampubolon, Miranda Roulina Thoriq Kusumo Tiara Yudianita Tien Yustin Tien Yustini Tien Yustini Tien Yustini Tien Yustini Tien Yustini, Tien Trevinata bella Tri Maradona Fajar Putra Tsabita, Putri Valentika, Chindhi Putri Veronica, Meilin Veronika, Meilin Wadud, Muhammad Wulanda, Sanza Vittria Yogi Darminto Yogie Ardiwinata, Yogie Yosef Ekliopas Ishak Rohi