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All Journal Humanis : Jurnal Pengabdian Kepada Masyarakat Publik (Jurnal Ilmu Administrasi) Syntax Literate: Jurnal Ilmiah Indonesia Ganaya: Jurnal Ilmu Sosial dan Humaniora International Journal of Economics, Business and Accounting Research (IJEBAR) Publica: Jurnal Pemikiran Administrasi Negara International Journal of Demos Open Access Indonesia Journal of Social Sciences Jurnal Syntax Transformation Jurnal Ilmiah Publika Jurnal Health Sains International Journal of Business, Economics, and Social Development Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Daengku: Journal of Humanities and Social Sciences Innovation Open Access Indonesia Journal of Social Sciences Action Research Literate (ARL) Abdimas Awang Long: Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal Impresi Indonesia Journal of Social Research COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat International Journal of Education and Social Science (IJESS) JISOS: Jurnal ilmu sosial Jurnal Pengabdian Mandiri Edunity: Kajian Ilmu Sosial dan Pendidikan INJURITY: Journal of Interdisciplinary Studies Jurnal Pendidikan Indonesia (Japendi) ATHENA: Journal of Social Culture and Society Indonesian Journal of Advanced Research (IJAR) Nusantara: Journal Of Law Studies Enrichment: Journal of Multidisciplinary Research and Development Journal Of Public Policy (Social Politics) Sciences (Polisci) Conference Proceedings International Conference on Education Innovation and Social Science Asian Journal of Social and Humanities Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Ipik Permana
Universitas Swadaya Gunung Jati
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Effectiveness of Motor Vehicle Tax Payment Services Through the SAMBARA Application at P3DW Cirebon Regency 1 Sumber Ayu Cornelia; Nadiah Dwi Fitriandini; Ipik Permana; Aghnia Dian Lestari
Interdiciplinary Journal and Hummanity (INJURITY) Vol. 3 No. 3 (2024): INJURITY: Journal of Interdisciplinary Studies.
Publisher : Pusat Publikasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58631/injurity.v3i3.188

Abstract

Information technology facilitates access and interactive communication. Digital-based public services cut queues and increase efficiency. Good governance requires excellent service. The SAMBARA application simplifies vehicle tax payments, provides information, and improves service effectiveness. The purpose of this study is to determine how effective the Motor Vehicle Tax Payment Service through the SAMBARA Application is at the Regional Revenue Management Center of Cirebon Regency 1 Sumber. This study applied a descriptive qualitative approach using data collection techniques such as observation, interviews, and documentation. Data analysis used is data reduction, data presentation, and conclusions. The informants of this research are regulators and the public who use the SAMBARA Application. The theory used is Campbell's theory with five indicators: Program Success, Goal Success, Program Satisfaction, Input and Output Levels, Overall Goal Achievement. The success of the SAMBARA Application program in paying Motor Vehicle Tax is influenced by practicality and efficiency, providing solutions for users by avoiding queues at service offices. Despite obstacles such as unstable internet connection, the success of this program depends on clear regulations and intensive socialization by related parties. The high level of satisfaction is reflected in its ease, speed, and practicality, increasing the effectiveness of services without consuming much time and human resources. The implementation of SAMBARA provides  significant outputs by facilitating payments, reducing queues, and providing easy access to tax information. This success is a successful step in achieving organizational goals, increasing the regularity of tax payments, preventing the practice of brokers, and facilitating access to information for the public.
The Level of Local Autonomy in the City of Cirebon within the Framework of Fiscal Decentralization Meliza Indriyani; Ipik Permana
Publik : (Jurnal Ilmu Administrasi) Vol 15, No 1 (2026): June 2026
Publisher : Universitas Muhammadiyah Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31314/pjia.15.1.%p.2026

Abstract

This study aims to analyze the level of local financial autonomy in the City of Cirebon within the framework of fiscal decentralization and the implementation of regional autonomy during the 2021–2024 period, identify inhibiting and supporting factors, and formulate strategies to enhance local financial autonomy. The study employs a qualitative approach supported by quantitative data, including reports on the implementation of the Regional Budget (APBD), regional financial autonomy ratios, and regional planning documents. Data collection techniques include in-depth interviews with officials from the Regional Financial and Revenue Management Agency (BPKPD), document analysis, and literature review. The research results indicate that the level of financial autonomy in Cirebon City remains in the low to moderate category, as evidenced by the high dependence on transfer funds from the central and provincial governments. This condition indicates that the objective of fiscal decentralization to strengthen local fiscal capacity has not yet been fully achieved. Major constraints include suboptimal management of Local Original Revenue (PAD), limited economic base, and potential revenue leakage, while supporting factors include regulatory support, technical assistance, and efforts to intensify local taxation. Strategies to enhance autonomy are directed toward optimizing PAD, strengthening local regulations, increasing community participation, and utilizing performance targets in the strategic plans of local government agencies. This study underscores the importance of strengthening local fiscal capacity as a prerequisite for the success of regional autonomy.
Jakarta- Bandung High-Speed Rail: A Critical Legal Analysis of Public Policy Formulation Ipik Permana; Mohamad Taufik Hidayat; Mukarto Siswoyo
Nusantara: Journal of Law Studies Vol. 5 No. 2 (2026): Nusantara: Journal of Law Studies
Publisher : PT. Islamic Research Publiser

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66325/nusantaralaw.v5i2.350

Abstract

The Jakarta–Bandung High-Speed Rail (KCJB), commercially known as WHOOSH, represents one of Indonesia’s largest strategic infrastructure projects and has generated significant legal and policy debates since its inception. While the project was intended to strengthen national connectivity and promote regional economic growth, its formulation and implementation have raised concerns regarding regulatory consistency, administrative accountability, transparency, public participation, environmental compliance, fiscal governance, and institutional oversight. This study critically examines the KCJB policy from the perspective of public policy formulation by integrating evidence-based policy, public value, policy ethics, and principles of legal governance. Employing a qualitative descriptive case study, the research analyses secondary data derived from legislation, government regulations, official reports, academic publications, judicial and administrative documents, and other authoritative sources. Data were analysed through qualitative content analysis supported by source triangulation. The findings indicate that the formulation of the KCJB policy demonstrates several legal shortcomings. First, the decision-making process reveals weaknesses in regulatory coherence and evidence-based assessment, as reflected in contested feasibility studies and significant project cost escalations that subsequently required changes in financing arrangements. Second, the policymaking process shows limited compliance with fundamental principles of good governance and administrative law, particularly transparency, legal certainty, proportionality, accountability, and meaningful public participation in strategic infrastructure decision-making. Third, the project exposes challenges in ensuring effective legal oversight of state financial commitments and environmental governance, thereby creating potential risks to fiscal accountability and public trust. These findings suggest that the legal legitimacy of strategic infrastructure policies should be evaluated not only in terms of economic efficiency but also through their conformity with constitutional principles, the rule of law, administrative legality, and democratic governance. This study contributes to contemporary legal and public policy scholarship by demonstrating that sustainable infrastructure development requires legal certainty, institutional accountability, and regulatory integrity throughout the policy formulation process.
The Implementation of the Core Values of “AKHLAK” and their Impact on Service Quality at PT. Taspen Cirebon Nesha Lavenia; Ipik Permana
Athena: Journal of Social, Culture and Society Vol. 4 No. 3 (2026): July 2026
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/athena.v4i3.621

Abstract

The role of state-owned enterprises (SOEs) in public service is quite complex. This is because, in addition to pursuing profitability, SOEs are also required to provide high-quality services to the public. To support efforts to ensure quality public service, the Ministry of State-Owned Enterprises issued Circular Letter No. SE-7/MBU/07/2020 in 2020 regarding the Core Values of SOE Human Resources. The objective of this study is to explore the implementation of these values in depth and analyze their implications for service quality. The research methodology is descriptive qualitative, utilizing data triangulation from observation, interviews, and documentation. The “AKHLAK” values are implemented into employees’ daily work; for instance, the value of Integrity is demonstrated by employees through high precision and caution when calculating pension benefits and claims, the value of Competence is applied by allocating budgets from headquarters to conduct employee training and education, the value of Harmony is realized through the principle of equality, the value of Loyalty is manifested in compliance with regulations, the value of Adaptability is realized through the digitization of services, and the value of Collaboration is realized through establishing cooperation with various parties. The conclusion drawn is that the “AKHLAK” values have comprehensive implications for the five dimensions of service quality in the SERVQUAL model by Zeithaml et al. Each “AKHLAK” value does not stand alone but is interconnected and reinforces one another in creating quality service.
Analysis of Minimum Service Standards (SPM) in the Education Sector in Brebes Regency Nadia Primaswari; Ipik Permana; Hery Nariyah
Jurnal Impresi Indonesia Vol. 5 No. 3 (2026): Jurnal Impresi Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jii.v5i3.7593

Abstract

The fulfillment of Minimum Service Standards (SPM) in education represents a fundamental responsibility of local governments in guaranteeing citizens' basic educational rights. Despite this mandate, the achievement of the Education MSS in Brebes Regency during the 2022–2024 period has remained relatively low and shown limited progress compared to other basic service sectors. This study aims to examine the implementation of Minimum Service Standards in the education sector in Brebes Regency and analyze the factors influencing its performance. The research applies a qualitative descriptive approach using a case study design. Data were collected through interviews, observations, and document analysis involving relevant local government institutions. The analysis is guided by public policy implementation theory and the Total Quality Management (TQM) framework to assess service quality, coordination, and organizational commitment. The findings indicate that the implementation of Education MSS has not yet achieved optimal outcomes, particularly in early childhood education and equivalency education services. The main constraints include weak data processing, ineffective inter-agency coordination, limited resources in terms of both teaching staff and technical personnel, and suboptimal integration of regional development planning. Meanwhile, supporting factors consist of regulatory clarity, local government commitment, and utilization of the e-MSS system. This study concludes that strengthening policy implementation mechanisms and applying continuous improvement principles are key to enhancing the performance of Minimum Service Standards in the education sector at the local level  
Efforts And Strategies For Implementing Policies To Combat Begging In Cirebon City Silviyatun Kasanah; Ipik Permana
Edunity Kajian Ilmu Sosial dan Pendidikan Vol. 5 No. 4 (2026): Edunity: Social and Educational Studies
Publisher : PT Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/edunity.v5i4.493

Abstract

Despite Cirebon City Regional Regulation No. 13 of 2019, which regulates public order and public safety, beggars still exist in public spaces in Cirebon City, particularly around the traffic lights of Kanggraksan, Rajawali, and Jabang Bayi. This indicates a discrepancy between policy formulation and implementation in the field. This study aims to examine the efforts and strategies used to implement the begging policy in Cirebon City and identify factors that influence its success. This study was conducted using a qualitative approach and case studies. By involving the Social Service, Public Order Agency (Satpol PP), beggars, and the surrounding community, data were collected through field observations, interviews, and documents. Data were analyzed descriptively, referring to George C. Edwards III's 1980 policy implementation model, which includes communication, resources, implementer attitudes, and bureaucratic structure. The study shows that policy implementation has not been fully implemented, primarily due to a lack of resources, poor communication of the policy to the public, and a lack of ongoing policy evaluation. Policy implementers, on the other hand, demonstrated a supportive attitude and sufficient commitment. This study shows that stronger, integrated, and sustainable implementation policies that focus on social empowerment are needed to address begging in Cirebon City.
Innovations in Electronic ID Card Services as an Effort to Improve Service Quality at the Cirebon Regency Civil Registration and Population Administration Office Fadan Anugerah Ramdhani; Ipik Permana
Enrichment: Journal of Multidisciplinary Research and Development Vol. 4 No. 5 (2026): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v4i5.740

Abstract

The purpose of this study was to identify forms of electronic ID card (e-ID card) service innovation, analyze their effectiveness, and evaluate their impact on service quality and community satisfaction. The study employed a descriptive qualitative approach using primary data collected through in-depth interviews with key informants, including the Head of Population Registration Services, implementing staff, and community representatives who had used the services, as well as direct observations of the implementation of service innovations. Secondary data were obtained from official documents, articles, and relevant journals. Data collection techniques included semi-structured interviews, participant observation, and documentation. The findings indicated that e-ID card service innovation had transformed the previous service mechanism, in which residents were required to visit the Dinas Kependudukan dan Pencatatan Sipil (Disdukcapil) office directly to obtain queue numbers and wait approximately two weeks to one month for ID card issuance, a process that also created opportunities for illegal levies (pungli). Through the “CIREBON KATON DIGITAL” application, residents could obtain queue numbers electronically before visiting the Disdukcapil office, allowing the e-ID card issuance process to be completed on the same day. Once completed, the e-ID card could either be collected directly or delivered through Pos Indonesia. Overall, the findings demonstrated that e-ID card service innovation significantly improved service quality and contributed to the promotion of good governance and social inclusion in Cirebon Regency. These findings may also provide a useful reference for other local governments seeking to adopt digital population administration services, although broader public outreach and strengthened human resource capacity remain necessary to optimize implementation.
Co-Authors A, M. Nasir A. Yusuf Rifa'i Abdurrazaq, Muhammad Nurkholis Abu Bakar Aghnia Dian Lestari Agus Susanto Alisah, Siti Amalia, Hikmatul Aminulloh, Ali Andi Alimudin Zaen Andre Herdiansyah Arief Prayitno Ariyanto M Awaludin, Jeni Ayu Cornelia Azzahra, Septiyani Badriah, Elis Bambang Heru Purwanto Bambang Heru Purwanto Chaerunisa, Gusti Najwa Darmanto Darmanto Darmawan, Arif Budy Deden Deden, Deden Dewi Muliasari Diah Nurjanah Dinar Tisnawati Elis Badriah Elsyra, Nova Endang Sutrisno Fadan Anugerah Ramdhani Feni Yuliyanti Fitria, Dwi Meilisa Gumanti, Lulu Halimatussa’diyah Halimatussa’diyah Hamiru Hamiru Hamirul Hamirul Hamirul Hamirul, H Hardiawan, Iwan Ridwan Haryo Bharoto, R. Mahendra Hendri Suwarsono Herdiansyah, Andre Hery Nariyah Heryanto, Yanto Hidayat, Moh. Taufik Hidayat, Moh.Taufik Hidayat, Nanang Al Iis Susiawati Irvan, Maulana Istinaroh, Titin Jaya, Tosa Median Joko Snaryo Joko Sunaryo Khoirunnisa, Anis Khotimah, Aas Nur Lia Yulia lia yulia Linda Afriani Lulu Gumanti M. Nasir A M. Taufik Hidayat Mahendra Haryo Bharoto Ma’rifat , Ifa Elmu Meliza Indriyani Merlinda Intan Fauziah Mila Kemaladewi Moh Sutarjo Moh Sutarjo Moh Taufik Hidayat Moh Taufik Hidayat Moh Taufik Hidayat Moh. Abidzar Moh. Taufik Hidayat Moh. Taufik Hidayat Moh. Taufik Hidayat Moh. Taufik Hidayat Mohamad Taufik Hidayat Mukarto Siswoyo Mulyadi, Hendi Nadia Primaswari Nadiah Dwi Fitriandini Nana Diana Nanang Supriyanto Nesha Lavenia Nova Elsyra Nur Badriah, Irna Nursahidin . Nurwulan, Rahma Poiran Poiran Poiran, P Priyonggo, Wahyu Sakti Purnama Sari Puspita Ningrum, Setia Devi Putri, Amelia Regita Cahyani R. Mahendra Haryo Bharoto Ratinah Ratinah Reinaldi, Muhamad Fariz Restita, Dede Rexy Nakula Urbaningrum Rohadin Rohadin RR. Ella Evrita Hestiandari Rurry Wiharsetyanti Saepurrohman, Saepurrohman Safi'i, Muhammad syamsul Saputra, Nicholas Bintang Sasmita Rusnaini Setia Devi Puspita Ningrum Silviyatun Kasanah Siti Anisah Siti Khumayah Suhenda, Enda Suherna Suherna Susi Susilawati Sutarjo, Moh Syah Amin Albadry Syahwami, Syahwami Triono Triono Tyas Ayuning Putri Vina Nushrotul Jannah Wahyu Sakti Priyonggo Warsudi Warsudi Warsudi, Warsudi Widya Pratiwi Wijayanti, Nurrul Fahmi Maulida Wiwin Setianingsih Yanto Sugianto Yanto Suharyanto Yuliana Yuliana Yuliyanti, Feni Yulyani, Nani Z, Zahlimar Zulkifli Zulkifli