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Journal : Dinasti International Journal of Management Science

Satisfaction Analysis of Museum Bank Indonesia Visitors using Integration Importance-Performance Analysis (IPA) and Kano Model Prasetya, Wibawa; Putri
Dinasti International Journal of Management Science Vol. 5 No. 3 (2024): Dinasti International Journal of Management Science (January-February 2024)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v5i3.2162

Abstract

At In this era, museum paradigm is having a growth from traditional museum paradigm to paradigm of new museology. New museology offers active role and also participation of visitor in the Museum but new museology concept is not much implemented in Indonesian museums. By always improving service quality will improve the satisfaction of visitors which will impact on visitor’s interest or visitor’s participation towards museum. This research is intended to analyze visitor’s satisfaction towards service quality given by museum. This research is done by using non-probability sampling which is purposive sampling. Integration of Importance Performance Analysis and Kano Model is used in this research so it can analyze the satisfaction of museum visitors with 30 testing indicators. The results of this research shows that there is indicators that was not proper with visitor’s demands which is the ability of officers to explain collections and promotion that had been done. Even though those indicators influences satisfaction of museum visitors, therefore museum must do more evaluation towards its service and to follow the state of technology nowadays.
Co-Authors Ade Irma Ramadani Adhel Arfiani Achmad Adi Apriadi Adiansha Afdhal Yaman Afni Fazira ahmad yani Aisha Nurwanti, Lathifah Aluddin Anas, Alfiah A ANASTASYA SHINTA YULIANA Andi Gadis Fadillah Andi Uceng Andika Firman Ardiyansa Anjar Pradipta Arizal Hamizar Aryati astuty, Lina Astuty baroroh, nurin Chindy Aulya Putri Damapolii, Finanti G Della Rossa Ahmad Destiani , Nur Laili Diman, Agus P Doortua Dwi Indriati Ekawati, Nur Eman Sulaiman Ernesontha, Youlenta Erwin Fadhil Mulya Ramadhan Fadil Fadila, Nessa Fannysya Ochtaliza Finsa Fitriani Framz Hardiansyah Frasatya, {Ariffinto Halide, Nirwana Harpiana Rahman Hartanto Halim HARTATI Hatala, Siti K Hendriko , Aditya Ilham Hudi Indah Ayu Purnamasari Isnania Nurfazhila Ita Kurnia Ita Purnama Sari Jessica Margareth Joice Dwi Ananda Julian Tohir, Oxana Khasbi Ainun Najib khoirunnisa, nikki Kholifatus Saadah La Ode Anto Lestari, Andi Tri Lestari, Resi Lukman M. Djauhari M. Pudail Madona, Helliza Makmur, Shoimah Marian Tonis Marlina Masnur Maswan Muammar W. Maruapey Muchlis Yafandi Muh. Aldi Wijaya Muh. Amal Muslim Mutiara Sukma Arofah Nabila Sya’bani nana, Pramudita Nanang Diana Narmi Ngatemi Nindya Rafa Putri Nur Apriliyanti nur, Muhammad Nur Nurita Primasatya Nurul Aisyah Oom Komala Pudentiana Purwanto Putri , Aprilia Putri Andini Putri Andriani, Desvita rahhman, nur Rahman Ambo Masse Regina Susanti, Lanny Renta Manurung Rezky Aulia Yusuf Ria Angraini Rianty, Anessyia Rinaldi Riska Terina Tria Ferlin Rizqi Shahbani, Aulia Sahrani, Sahrani Samila Saputra, Awal Sarina Selao, Ahmad Shania Romadhona Daulay Silmi Olivia Siska Mandalia Siti Nur Utami Putri Sri Jamilah Sri Lestari Sri Purwanti Ariani Sri Wahyuni Subandoro, Agus Sundari Syamsuddin Taradisa Candra Tissa Oktavia Nurfadilla Wakano, Abidin Wibawa Prasetya Wulan, Wulan Patricia Wulandari, Febriana Tri Yanto Nazar Riyanto Yuli Lestari Labangu Yulita Yuniva Halimatu Sadiah Zufi Nurali ⁠St. Nur Rezky Auliyah J