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All Journal Kompak : Jurnal Ilmiah Komputerisasi Akuntansi Journal on Education JURNAL LENTERA BISNIS Jurnal Kewarganegaraan International Journal of Engineering, Science and Information Technology Edu Cendikia: Jurnal Ilmiah Kependidikan JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) International Journal of Multidisciplinary Research and Literature (IJOMRAL) Journal Of Human And Education (JAHE) Abiwara : Jurnal Vokasi Administrasi Bisnis Jurnal Sistim Informasi dan Teknologi JURNAL ABDIMAS PLJ Jurnal Nusantara Berbakti Journal of Social Science and Business Studies Journal of Innovative and Creativity Jurnal Kemitraan Masyarakat
Astuti, Enny Diah
POLITEKNIK LP3I JAKARTA
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Public Health Social Sciences Transportation Other

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Journal : Kompak : Jurnal Ilmiah Komputerisasi Akuntansi

 1 
Kualitas Pelayanan terhadap Kepuasan Pelanggan Pada Aplikasi Pesan Antar Makanan Enny Diah Astuti; Nika Sintesa
Kompak :Jurnal Ilmiah Komputerisasi Akuntansi Vol 13 No 2 (2020): Jurnal Ilmiah Komputer Akuntansi
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/kompak.v13i2.675

Abstract

Digital Business is experiencing rapid growth, including in the online-based food business. The Internet is creating a new face in interactive communication between sellers, consumers and business partners. This allows the company to be able to interact and work together continuously to be able to develop products, marketing, delivery and maximum service to get customer satisfaction. One type of business that is currently growing rapidly and is very popular with customers is food delivery services including go food, grab food and shopee food. This delivery service will increasingly compete according to the response from customers, influenced by the quality of service. The purpose of this study was to find out how service quality affects customer satisfaction, especially in online- based food delivery applications. The research used in this research is quantitative analysis method. The method used is to collect information obtained from questionnaires. Variable indicators were tested for validity and reliability. In testing this validity using the Pearson Correlation approach. The reliability test in this study used Cronbach, Alpha coefficient. The results of the study explain that the service variable partially has a positive effect on customer satisfaction. The influence of service quality provided by service providers and service partners is very well responded by application users.
Kualitas Pelayanan terhadap Kepuasan Pelanggan Pada Aplikasi Pesan Antar Makanan Enny Diah Astuti; Nika Sintesa
Kompak :Jurnal Ilmiah Komputerisasi Akuntansi Vol. 13 No. 2 (2020): Jurnal Ilmiah Komputer Akuntansi
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/kompak.v13i2.675

Abstract

Digital Business is experiencing rapid growth, including in the online-based food business. The Internet is creating a new face in interactive communication between sellers, consumers and business partners. This allows the company to be able to interact and work together continuously to be able to develop products, marketing, delivery and maximum service to get customer satisfaction. One type of business that is currently growing rapidly and is very popular with customers is food delivery services including go food, grab food and shopee food. This delivery service will increasingly compete according to the response from customers, influenced by the quality of service. The purpose of this study was to find out how service quality affects customer satisfaction, especially in online- based food delivery applications. The research used in this research is quantitative analysis method. The method used is to collect information obtained from questionnaires. Variable indicators were tested for validity and reliability. In testing this validity using the Pearson Correlation approach. The reliability test in this study used Cronbach, Alpha coefficient. The results of the study explain that the service variable partially has a positive effect on customer satisfaction. The influence of service quality provided by service providers and service partners is very well responded by application users.
Co-Authors Abu Muna Almaududi Ausat Ade Titin Sumarni Alamsyah, Putri Rahmah Ali Satri Efendi Andayani, Mury Andi Saadillah Arkam Lahiya Assery, Syeh Aswadi, Dana Ayu T.P, Noor Rochmah Ida Bayu Purbha Sakti Bekti Setiadi Budi Utami Bunga Aditi Citra Arta, Deddy Novie Dasep Supriatna Dendy K. Pramudito desi kristanti, desi Devin Mahendika Dina Destari Dodik Widarbowo Dyan Yuliana Eka Selvi Handayani Evi Gusliana Faisal Abubakar Fitria Hayu Palupi Fitria Hayu Palupi Hendra Hendra Hendy Tannady Ibrahim, Mozart Malik Ifadhila Irdiana, Sukma Jajang Setiawan Jasiah Jefriyanto Jefriyanto Kiki Setyawati Kushariyadi Lazuardy Alief Lina Parlina Luturmas, Yulius Magdalena Miftahus Surur Mutmainnah, Muthia Nadi, Muhammad Abi Berkah Nofirman, Nofirman Noor Rochmah Ida Ayu T.P Nusyirwan Nusyirwan Parlina, Lina Rahmi Rosita Ramli, Akhmad Retno Setya Budiasningrum Riesna Apramilda Rosye Rosaria Zaena Santosa, Muhammad Hery Saryanto Saryanto Setiadi, Bekti Sigit Somadiyono Sigit Somadiyono, Sigit sintesa, nika Solly Aryza Sri Purwati, Sri Subroto, Desty Endrawati Suryana, Alean Kistiani Hegy Sutrisno, Niantoro Syeh Assery Tarto Tyahya Whisnu Hendratni Utami, Rahayu Tri Utomo, Sulistyo Budi Violin, Vivid Wahyuningratna, Ratu Nadya Widiarti Lestariningsih Yulius Luturmas