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Journal : Advances in Human Resource Management Research

Leadership and Implementation of Total Quality Management (TQM) on Employee Performance with the Mediating Role of Motivation Fajriah, Yana; Alam, Syamsul; Jumady, Edy; Heslina, Heslina; Akob, Reski Arianty
Advances in Human Resource Management Research Vol. 4 No. 1 (2026): October - January
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/ahrmr.v4i1.780

Abstract

Purpose: This study aims to examine the effects of leadership and Total Quality Management (TQM) on employee performance, with motivation as a mediating variable, at the Regional Drinking Water Company (Perumda Air Minum) in Makassar City. Research Method: This research employed a quantitative causal-explanatory approach. The population consisted of 163 permanent employees, and a census sampling technique was applied, in which all employees were selected as respondents. Data were collected via questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS software. Results and Discussion: The findings indicate that leadership has a positive and significant effect on employee performance and employee motivation. TQM also positively and significantly affects employee performance and motivation. Furthermore, motivation has a significant positive effect on employee performance. Motivation was shown to mediate the relationships between leadership and performance, as well as between TQM and performance. These results suggest that effective leadership practices and the consistent implementation of TQM can improve employee motivation, ultimately enhancing organizational performance. Implications: The organization should strengthen leadership, improve employee engagement, maintain continuous quality improvement, and develop motivational strategies such as rewards, recognition, and career development programs. These actions are expected to enhance employee productivity and service quality.
Co-Authors Abdul Syukur Agung Muslim, Muhammad Akob, Muh Akob, Reski Arianty Akob, Rezki Arianty Alhayra, Abdul Rauf Andi Dahrul Andi Sulfati Anggraini, Yaisa Ardiansyah Halim Ardiansyah Halim Arianti, Rezky Arwinni Ratu Masturahman H Asbar, Muh Avianto Arbi Santoso Azis, Andi Baithar, Nurul Azizah Bungatang Bungatang Bungatang T Dahniyar Daud Dharmawati Djaharuddin Dharmawaty Djaharuddin Djaharuddin, Dharmawaty Edy Jumady eldi Eldi Eldi Eldi, Eldi Erniwati Madya H. Syamsul Ridjal Halik, Syahrul Halim, Ardiansyah Hamiddin, Irwan Nur Hardiani . Hasbiyadi Hasbiyadi Hasbiyadi Hasbiyadi Hasbiyadi, Hasbiyadi Hasrullah Liong Misi Hatta, Sukarno Heslina, Heslina Idris, Rabiatun iedil iedil Iedil, Iedil Irwan Irwan Jayam, Ilham Jumiati Jumiati Ketut Asteri LAUNTU, ANSIR M.Irwan N.H Magdalena Supranda Makkira Mangarengi, Muhammad Yusuf Mangerangi, Muhammad Nur Alamsyah Mappamiring Mappamiring Mappamiring Marla Mahodim Mifta Farid Salam Mispa, Sitti Mokhtar, Susiana Muchtar, Susiana Muh. Akob Muh. Ma’ruf Idris Muh. Syafruddin Muhammad Irwan Nur Hamiddin Muhammad Tafsir Muhammad Tafsir Muis, Nurhasni Nasrianto Nasrianto Nasrul, Rezki Nur Fatma Nur Naninsih Nur Rahmah Wahyuddin Nur Syamsu Nurhasni Muis Ola, Tenri Pratama, Didin Puspita Ratnaningsih Qiftih, Kurniah Mariatul R, Rini Rabihatun Idris Rabihatun Idris Rahmat Hidayat Renaldi, Syiar Rezki Arianty Akoh Ridjal, Syamsul Risma Yanti Rizky Rifandi Rumianti, Chaerunnisa Rurum, Dasrum Rusli Djunaid Rusni S. Sahabuddin Saputra, Ade Cahya Prandy Sari, Lilis Triesna Sitti Mispa Sohilauw, Muhammad Irfai Sri Ayu Nuramalia Kaharuddin Sri Wahyuningsih Sufiati Sufiati Sukarno Hatta Sukarno, Zulfikry Sulfati, Andi Supranda, Magdalena Susiana Muchtar Syafruddin, Muh. Syamsul Alam Syamsul Alam, Syamsul Syamsul Ridjal Syamsul Rijal Tafsir, Muhammad Tangngisalu, Jannati Tangngisulu, Jannati Tenri Ola Themba, Orfyanny Syahreffy Utami Rezky Mayang Sari Wahyudi Wahyudi Yaisa Anggraini Yanti, Risma Yudi Akhmad Sadeli Yunus, Sulkifli Zulfikry Sukarno