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All Journal Promotif: Jurnal Kesehatan Masyarakat Jurnal Gizi dan Dietetik Indonesia (Indonesian Journal of Nutrition and Dietetics) Jurnal Biology Education Window of Health : Jurnal Kesehatan JURNAL EDUCATION AND DEVELOPMENT Journal of Health Promotion and Behavior Jurnal Kesehatan Global Unnes Journal of Public Health Jurnal Riset Hesti Medan Akper Kesdam I/BB Medan Jurnal Ners Jurnal Dunia Gizi Jurnal Komunitas Kesehatan Masyarakat Pancasakti Journal Of Public Health Science And Research Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Jurnal Pengabdian West Science
Hadi, Anto J.
Departemen Kesehatan Masyarakat, Fakultas Kesehatan, Universitas Aufa Royhan, Padang Sidempuan, Sumatera Utara, Indonesia
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Jurnal Komunitas Kesehatan Masyarakat

 1 
HUBUNGAN KUALITAS PELAYANAN KESEHATAN RAWAT JALAN DENGAN TINGKAT KEPUASAN PASIEN PESERTA JAMINAN KESEHATAN NASIONAL DI RSU MUHAMMADIYAH SUMATERA UTARA Hasbina Wildani; Muhammad Badiran; Anto J Hadi
Jurnal Komunitas Kesehatan Masyarakat Vol 1 No 2 (2020): Edisi Januari
Publisher : Program Studi Ilmu Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Indonesia Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36090/jkkm.v1i2.581

Abstract

Hospital services provide services that are sold to customers. The superiority of a product depends on the uniqueness of the package offered whether it is as expected. Patient satisfaction becomes a benchmark because they are not satisfied to leave the hospital and become a competing customer. Outpatient visits at Muhammadiyah General Hospital in North Sumatra have increased but it does not immediately make them feel satisfied with the hospital. This study aims to determine the relationship of service quality with the satisfaction of JKN outpatients in North Sumatra Muhammadiyah Hospital. This type of research is cross sectional and this study was conducted from November 2019. Population is patients who are visiting Obgyn Poly, Child Poly, Internal Medicine and Surgical Poly as many as 299 visits per month with a sample of 75 respondents and sampling by accidental sampling. Data analysis methods used were chi square and logistic regression tests. The results showed that factors related to outpatient satisfaction were tanglibility (p = 0.016), reliability (p = 0.021), responsiveness (p = 0.001), assurance (p = 0.001), and empathy (p = 0.001). The conclusion is that there is a relationship between tangibility, reliability, responsiveness, assurance and empathy with outpatient satisfaction. It is expected for hospitals to retain customers and increase the number of visits, namely by improving the quality of service and completing infrastructure that is still lacking, so that patient satisfaction is fulfilled and patients become loyal.
Co-Authors Abd Hakim Husen Abdul Majid Abdullah AA Adi Antoni Ahmad Safii Hasibuan ahmad yani Ahmad, Haslinah Alprida Harahap Andriya Risdwiyanto Anita Syafriyanti ARIEF BUDI PRATOMO Armyn Nurdin Asriwati Amirah Asriwati, Asriwati Asyiah Simanjorang Aulia Putri Bambang Sucipto Cahyono Kaelan, Cahyono Camelia Viaduri Cristandy, Muhammad Darmawanti wanti Devin Mahendika Dhety Chusumastuti Didik Cahyono Dra. Nur Iffah Eddy Silamat Eki Candra Eli Kusuma Daulay Elinda Tarigan Endang Maryanti Erni Yetti R Erni Yetti R Erni Yetti R Erni Yetti R Erni Yetti R. Erni Yetti Riman Erni Yetti.R Etika, Erdyna Dwi Etty Sri Hertini Eva Santi Lubis Fahrepi, Reza Fatma Mutia Fatma Sylvana Ferusgel, Agnes Fitra Yani Fitriani, Arifah Devi Hasbina Wildani Haslina Ahmad Hasni Yaturramadhan Hatta, Herman Heni Andiaswaty Hotma Royani Siregar Ida Hannum Idawati Idawati Idris, Irfan Ikrimah Pohan Indra Martua Nasution Indra Maulana Irfan Said Irfan Said Ishak, Syamsopyan Ismail Efendy Januariana, Neni Ekowati Jaya Hia, Trisman Jitasari Tarigan Sibero Junedi Sitorus Kristiana Lylya Lindawati Lucy Widasari Mappeaty Nyorong Maryanti, Endang Matius Rantesalu Megawati Merly Jayanti Pardede Mhd. Idris Lubis Muhammad Badiran Namora Lumongga Lubis Napitupulu, Mastiur Napitupulu, Natar Fitri Nazaruddin Nasution Nefonavratilova Ritonga Nofri Yudi Arifin Nur Hamdani Nur Nur’aini Nur’aini Nurhalimah Batubara Nurrahmani, Nurrahmani Owildan Wisudawan Owildan Wisudawan B Permayasa, Nayodi Pity Zipora Manurung Rabiul Marzuki Siregar Rahmat Al Hidayat Rangkuti, Juni Andriani Rapida Saragih Rate, Suherman Ridwan Amiruddin Ririn Ariska Nasution Rismawati Rismawati Rudi Hadisaputro Rusdiyah Sudirman Made Ali Said, Irfan Said, Irfan Said, Irfan Saiful Bahri Halomoan Hasibuan Samrichard Rambulangi Sarjani Linggi Allo Saskiyanto Manggabarani Selfi Bunga Sholatiah Sihombing, Cipto Marianto Sim Siyen Simanjorang, Asyiah Srianty Siregar Sugiyanto Sugiyanto Sukri Palluturi Sumardi Sudarman, Sumardi Sumardiani Y. Fau Sumarlan Sumarlan, Sumarlan Suryanti Syamsu Rijal Tampubolon, Ida Lestari Tombeg, Zadrak Wardati Wardati Yayat Suharyat Yetti R, Erni Yuli Arisyah Siregar Yunizar Yunizar Yusnina Maisyaroh Zadrak Tombeg Zadrak Tombeg Zadrak Tombeg Zadrak Tombeg Zadrak Tombeg Zuraidah Nasution Zuraidah Nasution