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Peran Online Travel Agent (Ota) dalam Mendukung Proses Reservasi Kamar di Discovery Kartika Plaza Hotel: Studi Kualitatif Dengan Analisis Tematik Ni Komang Junita Mentarya Putri; I Putu Yoga Laksana; I Wayan Wirga
Jurnal Manajemen dan Ekonomi Kreatif Vol. 4 No. 3 (2026): Juli: Jurnal Manajemen dan Ekonomi Kreatif
Publisher : Universitas Kristen Indonesia Toraja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jumek.v4i3.724

Abstract

The rapid advancement of digitalization has triggered a fundamental shift in the distribution system of the hospitality industry. This study aims to analyze the strategic contribution of Online Travel Agents (OTAs) in improving room reservation efficiency, identify supporting factors and operational technical constraints, and develop an ideal operational workflow. This study was motivated by the fluctuating occupancy rate at Discovery Kartika Plaza Hotel, which declined from 77.33% to 68.84%, accompanied by a decrease in OTA market performance from 51.22% to 48.94%. The research employed a descriptive qualitative method using Braun and Clarke’s thematic analysis approach. Primary data were collected through in-depth interviews with three key informants from the revenue management and e-commerce departments, complemented by field observations and document analysis. Data validity was ensured through source and method triangulation. The findings confirm that OTAs serve as a key pillar of the digital distribution ecosystem through automatic two-way integration with the Opera Property Management System (PMS) via the SiteMinder Channel Manager. Operational effectiveness is supported by stable technological infrastructure and optimized content quality scores. Conversely, data mapping synchronization delays (mapping lag) and limited system modification authority constitute the main technical constraints, potentially leading to overbooking. As a mitigation strategy, this study proposes a new operational workflow that incorporates proactive system monitoring to minimize data errors. The study concludes that digital platform automation requires consistent managerial oversight to sustainably optimize hotel revenue.
Enhancing knowledge and well-being through leisure reading to promote cognitive, emotional, and social benefits for overall personal growth Dwi Diva A. Panjaitan; Majid Wajdi; I Putu Yoga Laksana; Zanyar Nathir Ghafar; Md. Abdur Rouf; Omar Mohammad-Ameen Ahmad Hazaymeh
Journal of Language and Pragmatics Studies Vol. 5 No. 1 (2026): April 2026
Publisher : Yayasan Mitra Persada Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jlps.v5i1.73

Abstract

This study aims to explore the multifaceted benefits of reading during free time, focusing on its impact on knowledge acquisition, emotional well-being, and social development. A mixed-methods approach was employed, combining surveys and focus groups across diverse age groups including adolescents and young adults. Data analysis revealed that leisure reading enhances vocabulary, literacy skills, and critical thinking while also providing relaxation, stress relief, and emotional support. Additionally, reading for pleasure fosters empathy, cultural competence, and ethical reflection, particularly among medical students and youth. The findings highlight the role of accessible resources such as public libraries in promoting leisure reading and suggest that early exposure to books encourages lifelong reading habits. The study concludes that leisure reading is a vital activity for intellectual growth and psychological health, recommending further longitudinal research to deepen understanding of its long-term effects.
Mobile grammar application for computer students in higher vocational education: Self-learning tool to enhance student's autonomy Gusti Nyoman Ayu Sukerti; Luh Nyoman Chandra Handayani; I Putu Yoga Laksana; Gary P. Boyce
Jurnal Pendidikan Vokasi Vol. 13 No. 3 (2023)
Publisher : ADGVI & Graduate School of Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jpv.v13i3.54246

Abstract

The research aims to analyze and develop a mobile-based grammar learning application and the perceptions of computer vocational high school students regarding the use of the application in the learning process. The main focus of this research is developing a mobile-based grammar application for computer users, which enhances students' independence in the grammar teaching process, along with examining how the application was put into practice. This learning media was created using the ADDIE Model, which includes analysis, design, development, implementation, and evaluation. The waterfall method, dart programming language, and Flutter framework are used to create the application. After the implementation stage, this research used a mixed methods approach, combining quantitative and qualitative survey data collected through Google Forms with Likert Scale and paragraph question types. The findings from this study shed light on the needs, attitudes, preferences, and feedback from students for improvement regarding the utilization of mobile grammar apps for language learning. The analysis shows that students have a positive experience when learning grammar using this app, as it allows them to extend their learning beyond the classroom without time and place restrictions. The data analysis provides valuable insights into the effectiveness and potential drawbacks of integrating such apps into the curriculum. These insights contribute to the ongoing discourse on technology integration in education and offer practical implications for educators, curriculum designers, and educational policymakers who want to improve language teaching through digital devices in vocational high schools.
Analisis Dinamika Struktur Pasar Wisatawan Mancanegara dan Implikasinya terhadap Industri Pariwisata Bali Ni Komang Mei Gandari; I Putu Yoga Laksana; Leni Anggraini Susanti
Jurnal Manajemen Riset Inovasi Vol. 4 No. 3 (2026): Jurnal Manajemen Riset Inovasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/mri.v4i3.9874

Abstract

This study aims to analyze the development and dynamics of the international tourist market structure in Bali using the Structure-Conduct-Performance (SCP) paradigm, identify the strategic themes adopted by tourism businesses in response to market changes, and examine the implications of these findings for the tourism industry. A qualitative approach with a case study method was employed. Data were collected through in-depth interviews, observation, and documentation involving representatives from Conrad Bali, Madhava Property Management, and The Butcher Club Steak House. The data were analyzed through data reduction, data display, and conclusion drawing based on the Structure-Conduct-Performance (SCP) framework. The findings reveal that the structure of Bali's international tourism market has changed significantly, as reflected in shifts in tourist source markets, the growing prevalence of last-minute booking behavior, intensified competition resulting from the increasing number of tourism businesses, and lower market entry barriers driven by digitalization. These structural changes have encouraged tourism businesses to adopt four major strategic responses: the digitalization of marketing and distribution, product and tourism experience differentiation, strengthened digital branding and storytelling, and greater operational efficiency and flexibility. These strategies have enhanced firms' adaptability, customer loyalty, operational efficiency, and long-term business sustainability in an increasingly competitive market. The study also identifies a decoupling phenomenon, whereby the increase in international tourist arrivals has not been accompanied by a proportional increase in economic benefits for tourism businesses due to the growing number of market participants and intensified competition.
Pelatihan Bahasa Inggris dan Guiding Untuk Kelompok Sadar Wisata (POKDARWIS) di Desa Perean, Tabanan I Wayan Eka Dian Rahmanu; I Putu Yoga Laksana
Bhakti Persada Vol. 8 No. 2 (2022): Bhakti Persada Jurnal Aplikasi IPTEKS
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/bp.v8i2.134-144

Abstract

Pelaksanaan pelatihan bahasa Inggris dan guiding di Desa Perean untuk para pokdarwis bertujuan untuk meningkatkan kemampuan bahasa Inggris dan guiding para anggota kelompok Pokdarwis sehingga mampu memberikan peningkatan kualitas mutu dan pelayanan desa dalam menjadi desa wisata yang maju kedepannya. Kegiatan pengabdian yang dilakukan oleh unit lab bahasa pusat Politeknik Negeri Bali ini dilakukan selama 5 bulan yang terdiri dari 5 tahapan kegiatan yang dimulai dari pengusulan kegiatan, dilanjutkan dengan persiapan, sosialisasi, pelaksanaan kegiatan dan terakhir yakni pelaksanaan evaluasi kegiatan. Dalam pelaksanaan pelatihan tim pengabdian memberikan beberapa metode pelatihan dan pembelajaran bahasa Inggris dan guiding kepada peserta Pokdarwis. Metode pelatihan yang diberikan antara lain pemberian games interaktif, berbicara, menyimak dan menulis bermanfaat bagi peningkatan kemampuan peserta untuk menggunakan bahasa Inggris. Adanya games interaktif memberikan kesempatan peserta untuk belajar bahasa Inggris tanpa merasakan beban. Hal ini akan berdampak positif terhadap keinginan atau motivasi para peserta didik untuk tetap konsisten belajar bahasa Inggris. Disamping itu, mengkombinasikan pelatihan berbicara, mendengarkan, dan menulis berpeluang untuk mengembangkan skill peserta didik dengan efisien. Kombinasi skill tersebut sangat dibutuhkan untuk bahasa Inggris bagi profesional contohnya pemandu wisata. Namun dengan sedikit lemahnya kemampuan peserta didik mengetahui kosa-kata bahasa Inggris, hal ini merupakan celah bagi peneliti maupun tim pengabdian kepada masyarakat selanjutnya untuk mengem-bangkan pendekatan yang lebih spesifik mengenai peningkatan kosakata bahasa Inggris para peserta. Pendekatan tersebut akan memberikan dampak positif dan signifikan terhadap kemampuan bahasa Inggris untuk pemandu wisata di Desa Perean, Tabanan, Bali.
ANALISIS BEBAN KERJA SERTA PENGARUHNYA TERHADAP KEPUASAN KERJA DAN TURNOVER INTENTION PADA GENERASI Z DI KOTA DENPASAR: Analysis of Workload and Its Effect On Job Satisfaction and Turnover Intention Among Generation Z in Denpasar City Ni Putu Maydina Putri Sinta Utami; I Wayan Siwantara; I Putu Yoga Laksana
Ganec Swara Vol. 19 No. 3 (2025): September 2025
Publisher : Yayasan Al-Amin Qalbu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59896/gara.v19i3.349

Abstract

Human resources (HR) are essential assets for the sustainability of a company. Particularly for the younger workforce, such as Generation Z, proper HR management is crucial to maintain work stability and efficiency. This study aims to analyze the effect of workload on job satisfaction and turnover intention, as well as the mediating role of job satisfaction among Generation Z in Denpasar City. This research is a descriptive quantitative study using the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. The sample consisted of 224 respondents categorized as productive-age Generation Z. The results show that workload has a negative and significant effect on job satisfaction, and a positive and significant effect on turnover intention. Job satisfaction also has a negative and significant effect on turnover intention. Moreover, job satisfaction is proven to mediate the effect of workload on turnover intention significantly, although the mediating effect is considered weak (VAF = 17.6%). This study highlights that proper workload management can reduce employees’ intention to leave, particularly by improving their job satisfaction.
ANALISIS PERCEIVED ORGANIZATIONAL SUPPORT DAN CAREER GROWTH TERHADAP TURNOVER INTENTION DI PT. MOLADIN FINANCE JAKARTA: Analysis of Perceived Organizational Support and Carreer Development on Intention to Resign at PT. Moladin Finance Jakarta Belinda Triana Romaito Situmorang; I Wayan Siwantara; I Putu Yoga Laksana
Ganec Swara Vol. 19 No. 3 (2025): September 2025
Publisher : Yayasan Al-Amin Qalbu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59896/gara.v19i3.352

Abstract

The desire of employees to leave the company or turnover intention is a major challenge in human resource management. High turnover intention within an organization can negatively impact the company's stability and productivity. This study targets to inspect the effect of perceived organizational support and career growth on turnover intention among employees of PT. Moladin Finance in Jakarta, using a probability sampling method, namely simple random sampling. In this study, the total sample used was 97 employees. To analyze the data, this study applied the classical assumption test technique, correlation test, multiple linear regression analysis, coefficient of determination, as well as t-test and f-test, assisted by the SPSS program. The results revealed that perceived organizational support at PT. Moladin Finance Jakarta has a significant negative effect on employee turnover intention, as observed from the results of the t-test with a significance value of 0.001. Conversely, career growth also possesses a negative and significant effect on employee turnover intention, with the results of the t-test showing the same significance value of 0.001. Perceived organizational support and career growth showed a simultaneous influence, as observed in the coefficient of determination (R²) of 0.363, or 36.3%. This finding suggests that the higher employees' perceptions of organizational support and career development opportunities, the lower their intention to leave the company.
STRATEGI PROMOSI SOSIAL MEDIA DALAM PENGEMBANGAN PANTAI MELASTI SEBAGAI DESTINASI PARIWISATA DI DESA UNGASAN: Social Media Promotion Strategy In Developing Melasti Beach As A Tourism Destination In Ungasan Village Kadek Vradeshtia Ladia Sambhawitasya; I Putu Yoga Laksana; Muhammad Panji Mahardika
Ganec Swara Vol. 19 No. 3 (2025): September 2025
Publisher : Yayasan Al-Amin Qalbu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59896/gara.v19i3.360

Abstract

Melasti Beach is a tourism destination located in Ungasan Village, which has a lot of potential to be developed with social media marketing strategies. The purpose of this study is to study and analyze social media promotion methods to increase the visibility and attractiveness of Melasti Beach. The research method uses the SWOT analysis method and the 7P marketing mix strategy, interviews, observations, and questionnaires. The results of the study indicate that social media plays a positive role in increasing the attractiveness of Melasti Beach, by using platforms such as Instagram and Facebook to highlight the natural beauty, local traditions, and facilities offered, the involvement of local communities in promotions is also an important aspect because it is in line with the Tri Hita Karana concept. Thus, the implementation of Tri Hita Karana becomes an indicator of strong strategic strength in forming the competitive advantage of tourist destinations.
ANALISIS IMPLEMENTASI REWARD DAN PUNISHMENT DALAM PELAKSANAAN PENGEMBANGAN SDM PADA HOTEL THE TAMARIND RESORT NUSA LEMBONGAN: Analysis of The Implementation of Reward and Punishment in The Implementation of Human Resource Development at The Tamarind Resort Hotel Nusa Lembongan Ni Putu Intan Yuniantari; I Putu Yoga Laksana; Ida Bagus Artha Adnyana
Ganec Swara Vol. 19 No. 3 (2025): September 2025
Publisher : Yayasan Al-Amin Qalbu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59896/gara.v19i3.369

Abstract

This research aims to deeply analyze the implementation of rewards and punishments, and the underlying policies, within the context of human resource development at The Tamarind Resort Nusa Lembongan. Employing a qualitative approach, data was collected through direct observation and in-depth interviews with the Resort Manager, HRD, and Supervisors. The findings indicate that the implementation of rewards and punishments at this hotel is highly structured and development-oriented. Rewards are diverse, encompassing direct recognition from top management, performance bonuses, appreciation linked to positive online guest reviews (impacting promotions and salary increments), and career development opportunities such as coaching and shadowing. Conversely, punishments are applied in an educational and supportive manner, prioritizing re-training and guidance before formal sanctions, with HR and Supervisors actively involved in supporting behavioral improvement. The hotel's policies are comprehensively designed to be clear, integrated, and progressive, incorporating non-financial incentives, linking performance to rewards, and ensuring a gradual, rehabilitation-focused disciplinary process. The consistent execution of both systems reflects an effective HR management policy that strengthens discipline, enhances motivation, and fosters optimal employee growth and performance.
Co-Authors Adisti Primi Wulan Antari, Wahyu Bareq Raad Raheem Belinda Triana Romaito Situmorang Boyce, Gary P. Dewa Putu Ramendra Dewantara, Kadek Andre Karisma Dwi Diva A. Panjaitan Gary P. Boyce Gary P. Boyce Gary P. Boyce Gusti Nyoman Ayu Sukerti Gusti Nyoman Ayu Sukerti I Gede Budasi I Gusti Ayu Putu Dewi Paramita I GUSTI MADE DENDY PRANATHA MAHARDIKA I Gusti Ngurah Sanjaya I Gusti Putu Sutarma I Gusti Putu Sutarma, I Gusti Putu I Made Riyan Adi Nugroho I Made Sumartana I Made Sutajaya I Nyoman Adi Jaya Putra I Putu Yoga Purandina I Wayan Dian Eka Rahmanu I Wayan Eka Dian Rahmanu I Wayan Eka Dian Rahmanu I Wayan Siwantara I Wayan Suja I Wayan Wirga I.G.A. Lokita Purnamika Utami Ida Bagus Artha Adnyana Ida Bagus Gede Dananjaya Kadek Vradeshtia Ladia Sambhawitasya Leni Anggraini Susanti Luh Gede Eka Wahyuni Luh Nyoman Chandra Handayani Made Ayu Jayanti Prita Utami Made Yudyantara Risadi Majid Wajdi Md. Abdur Rouf Md. Kamrul Hasan Muhammad Mustafa Muhammad Panji Mahardika Ni Kadek Herna Lastari Ni Ketut Suciani Ni Ketut Suciani Ni Komang Junita Mentarya Putri Ni Komang Mei Gandari Ni Made Parmita Darma Astuti Ni Nyoman Yuliantini Ni Putu Intan Yuniantari Ni Putu Maydina Putri Sinta Utami Ni Putu Somawati Ni Wayan Sadiyani Nugroho, I Made Riyan Adi Omar Mohammad-Ameen Ahmad Hazaymeh Padmadewi . Putu Kerti Nitiasih Putu Ritra Trees Ari Kartika Hadi Saraswati Putu Suarcaya Putu Tika Virginiya Rahmanu, I Wayan Dian Eka Rahmanu, I Wayan Eka Dian Ratna Dewi Rodolfo P. Dizon Jr Sagung Mas Suryaniadi Saputra, Upayana Wiguna Eka Sidratul Muntaha Uzma Siti Mariam Somawati, Ni Putu Virginiya, Putu Tika Zanyar Nathir Ghafar Zanyar Nathir Ghafar Zulfiqar Ali