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Journal : JAM : Jurnal Aplikasi Manajemen

Enhancing Productivity and Retention in Indonesia’s Gig Economy: The Role of Work-Life Balance, Job Satisfaction, Work Engagement, and Technological Support Nurnaningsih; Safrida; Isiswanty; Rohman, Azura Zeyna
Jurnal Aplikasi Manajemen Vol. 23 No. 2 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

The growth of Indonesia’s gig economy has reshaped labor structures, raising urgent questions about how to sustain gig workers’ well-being and productivity. This study examines the impact of trust in the platform, platform fairness, and social support on work-life balance and how work-life balance in turn influences job satisfaction, work engagement, productivity, and employee retention. It also examines the mediating roles of satisfaction and engagement, as well as the moderating effects of technological support and gig work characteristics. Using a quantitative approach, data were collected from 400 gig workers across various platforms, including Gojek, Grab, Shopee, and Freelancer.com, via stratified sampling. A pilot study with 50 workers refined the instrument. Structural equation modeling with SmartPLS 4.0 was employed for analysis, which included confirmatory factor analysis and assessments of reliability, validity, and common method bias. The results show that all three antecedents have a significant impact on work-life balance, which, in turn, improves job satisfaction, engagement, productivity, and retention. Mediators and moderators strengthen these relationships. This study extends the Job Demands-Resources model into the gig economy and offers practical guidance for platform companies to design more supportive and sustainable work environments.
Co-Authors A Halim Abd. Hamid Abdullah Abdurohim Adawiyah , Rabiatul Afrianto Agussabti Amirulsyah Andi Ulfa Tenri Pada Andirwan Anindya Putri Pradiptha Anwar, Sufyan Aruni , Fidhia Asmara, Muhammad Endang Ayu Afrilia Baida Lisma Basri Modding Cukri Rahma Cut Nurmaliah Daisuke Sasaki Deviani, Rini Dina Ulmia Dini, Arina Elizabeth Elly Susanti Etar T Fathamira Hamzah, Diza Fatmala Febriansyah, Muhammad Irfan Fhonna, Risma Rahmawati Fitriana, Kurnia Nur Fitrohdin Wahyu Sayekti Friyuanita Lubis Hafnati Rahmatan Hafnati Rahmatan Halim, Amanda Dwinata HARTATI Isiswanty Ismul Huda Itira Khairil Khairunnas Kharisma, Irma kpi, Hayana Kurniati , Yeni Kurniawaty Laila Apriani Hasanah Harahap Lasrida Sigalingging Lubis, M.Tareh Khaifis Lutfia Nur Hidayah M. Zainul Arifin M. Zainul Arifin Marlita Nusa Prashayu MARNIATI Martin Misbahul Jannah Muhammad Solihin Muhibbuddin Muhibbudin Mukramah, Widya An Nisa Muliadi, Teuku Murisqa, Linda Musmulyadi Musmulyadi Nadila Amna Nadiya, Sharah Natasya, Dea Nurdanal Maulida Nurnaningsih Nurul Fadillah A.Azis Nurul Kamaly Oktavianda, Nanda Pasaribu, Arie Febiansyah Paulus Adrianus K.L Ratumakin Pramono Siregar, Anggi Purwanda, Nur Widia Putra, Hendardi Gama Rahma, Cukri Rahman, Rusman Nopriady Rapidah Yanti Br Ujung Ratna, Lina Ria Andriani Rina Rahmi Rina Suryani Oktari Rinawati Rohman, Azura Zeyna Rudi Kurniawan Samingan Samrah Septiawati, Oky Slamet Budijanto Sofyan Sri Wahyuni Sri Wahyuni Muhsin Sri Winarni Suci Eka Putri Suci Eka Putri Sudirman, Irmayanti Sundari Rahman Supriatno Tasmat, Djulianto Tijjang, Bakhtiar Ulfa, Mahlia Veriana Wahyuni, Agus Waty Rusman Saleh Windi Asnita Sari Wiwit Artika Yuli Heirina Hamid Yusrita Yusrizal Zainal Abidin Zakki Muhtaram