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All Journal Among Makarti Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Maneggio: Jurnal Ilmiah Magister Manajemen Jurnal Masyarakat Merdeka (JMM) Jurnal Ekonomi, Manajemen, dan Akuntansi Universitas Ngudi Waluyo Journal of Sustainable Business Hub (JSBH) International Journal of Business, Law, and Education Jurnal Pengabdian Kepada Masyarakat JSSM International Journal of Applied Finance and Business Studies Jurnal Pustaka Mitra : Pusat Akses Kajian Mengabdi Terhadap Masyarakat Jurnal Akuntansi dan Keuangan Abdi Makarti Return : Study of Management, Economic and Bussines Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Jurnal Abdimas Sosek (Jurnal Pengabdian dan Pembardayaan Masyarakat) Jurnal Ekonomi dan Kewirausahaan West Science ABDI UNISAP: Jurnal Pengabdian Kepada Masyarakat Menawan : Jurnal Riset dan Publikasi Ilmu Ekonomi Jurnal Ilmiah Bisnis, Manajemen, dan Akuntansi Jurnal Bakti Humaniora International Journal of Law Social Sciences and Management
Irsal Fauzi
Universitas Ngudi Waluyo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Neuroscience Nursing Public Health Social Sciences Transportation Veterinary Other

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E-WOM Orientation Strategy as a Catalytic Dimension in Enhancing Brand Equity of Craftonesia Havif Wahyu Saputra; Irsal Fauzi
Return : Study of Management, Economic and Bussines Vol. 4 No. 3 (2025): Return: Study of Management, Economic and Business
Publisher : PT. Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/return.v4i3.361

Abstract

This study aims to analyze the influence of Electronic Word of Mouth (E-WOM), digital marketing strategy, and innovation on the brand equity of Craftonesia, an MSME in Semarang that produces woven crafts from waste paper. The research method used is qualitative with a case study approach, which involves in-depth interviews and observation. The results showed that E-WOM plays a significant role in increasing brand awareness and consumer purchase intention. In addition, a digital marketing strategy that includes Search Engine Optimization (SEO) and Search Engine Marketing (SEM) helps Craftonesia reach a wider audience. The research also identified challenges facing Craftonesia, including limited human resources and digital marketing. The conclusion of this study is that a combination of E-WOM, consistent branding, and effective digital marketing strategies are key to Craftonesia's success in increasing brand equity. The implications of this study recommend Craftonesia to partner with micro-influencers and increase customer engagement through UserGenerated Content (UGC) and collaboration with local communities.
Co-Authors . Syamsulbahri Abdul Aziz Abdul Aziz Abdul Aziz Ade Onny Siagian Agung Mufti Wibowo Agung Wibowo, Mufti Alfredy Donny Haposan Harianja Ari Siswati Arteurt Yoseph Merung Bangsa, Jaya Ramadaey Dewi Ari Ani DEWI ARIANI Dewi Ariani Dini Rahmawati Dwi Lailatun Nisa Eko Nur Hermansyah Eliagus Telaumbanua Faturahman Efendi Ferdinand Raynanta Putra Fitriyanti, Hanifah Havif Wahyu Saputra Ignatius Bias Galih Prasadhya Indah Isnawati, Setya Isnawati, Setya Indah Isra Prihantini Jaya Ramadaey Bangsa Judijanto, Loso Kartikasari, Hayu Khumaeroh, Luk Lu'ul Kustiyono Kustiyono Loso Judijanto Maghfirah, Nur Mahmuddin Mahmuddin Margarena, Agung Novianto Meida Rachmawati Meida Rachmawati Meida Rachmawati Merung, Arteurt Yoseph Mokhammad Khukaim Barkhowa Mona Inayah Pratiwi Mufidah, Luklu'ul Mufti Agung Wibowo Novita Herawati Pandansari , Purwosiwi Prahesti , Swantyka Ilham Prasadhya, Ignatius Bias Galih Prihantoro, Rigo Wahyu Purwanti , Rina purwanti, rina Rahmawati, Vera Ramadaey Bangsa, Jaya Rina Purwanti Rina Purwanti Sabalius Uhai Sapti Damayanti Satria Avianda Nurcahyo Setiawan Setiawan Setiawan Setiawan Setya Indah Isnawati Silvina Widyastuti  Siswati, Ari Sudiyono Sudiyono Ulfamiyati Ulfamiyati Ulfamiyati Widagdo, Teguh Harso Zakky Fahma Auliya