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E-WOM Orientation Strategy as a Catalytic Dimension in Enhancing Brand Equity of Craftonesia Havif Wahyu Saputra; Irsal Fauzi
Return : Study of Management, Economic and Bussines Vol. 4 No. 3 (2025): Return: Study of Management, Economic and Business
Publisher : PT. Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/return.v4i3.361

Abstract

This study aims to analyze the influence of Electronic Word of Mouth (E-WOM), digital marketing strategy, and innovation on the brand equity of Craftonesia, an MSME in Semarang that produces woven crafts from waste paper. The research method used is qualitative with a case study approach, which involves in-depth interviews and observation. The results showed that E-WOM plays a significant role in increasing brand awareness and consumer purchase intention. In addition, a digital marketing strategy that includes Search Engine Optimization (SEO) and Search Engine Marketing (SEM) helps Craftonesia reach a wider audience. The research also identified challenges facing Craftonesia, including limited human resources and digital marketing. The conclusion of this study is that a combination of E-WOM, consistent branding, and effective digital marketing strategies are key to Craftonesia's success in increasing brand equity. The implications of this study recommend Craftonesia to partner with micro-influencers and increase customer engagement through UserGenerated Content (UGC) and collaboration with local communities.
Digital Transformation and Technology Management: A Qualitative Analysis of Organizational Capabilities Strengthening Wibowo, Mufi Agung; Aziz, Abdul; Fauzi, Irsal; Siswati, Ari
Golden Ratio of Data in Summary Vol. 6 No. 2 (2026): February - April
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v6i2.2066

Abstract

This study aims to analyze the role of technology management in improving organizational performance by strengthening innovation and organizational capabilities. Rapid technological developments require organizations to not only adopt technology but also manage it strategically to create value and competitive advantage. The research approach used was qualitative with an exploratory design. Data were obtained through in-depth interviews, observations, and documentation studies of informants directly involved in organizational technology management. Data analysis was conducted using thematic coding techniques to identify key patterns and themes. The results show that planned technology management aligned with organizational strategy plays a crucial role in driving innovation, strengthening organizational capabilities, and improving performance sustainably. Effectively managed digital transformation supports operational efficiency and quality decision-making. This study provides theoretical contributions to the development of technology management studies and practical implications for organizational leaders in formulating adaptive technology management strategies in the era of digital transformation.
Pengaruh Inovasi Digital Marketing dan User Generated Content Terhadap Kinerja Penjualan Melalui Electronic Word Of Mouth Nazara, Johnifrah Putra; Fauzi, Irsal
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.7301

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Inovasi Digital Marketing dan User Generated Content terhadap Kinerja Penjualan melalui Electronic Word of Mouth (e-WOM). Perkembangan teknologi digital yang pesat mendorong pelaku usaha untuk mengadopsi strategi pemasaran berbasis digital guna meningkatkan daya saing dan kinerja penjualan. Penelitian ini menggunakan metode kuantitatif dengan pendekatan deskriptif dan verifikatif. Data dikumpulkan melalui penyebaran kuesioner kepada konsumen dan dianalisis menggunakan teknik analisis jalur (path analysis) untuk menguji hubungan langsung maupun tidak langsung antar variabel. Hasil penelitian menunjukkan bahwa Inovasi Digital Marketing dan User Generated Content berpengaruh positif dan signifikan terhadap Electronic Word of Mouth. Hal ini menunjukkan bahwa strategi pemasaran digital yang inovatif serta partisipasi aktif konsumen dalam menghasilkan konten mampu meningkatkan interaksi dan penyebaran informasi secara online. Selain itu, Electronic Word of Mouth terbukti berpengaruh positif dan signifikan terhadap Kinerja Penjualan, yang berarti komunikasi elektronik antar konsumen memiliki peran penting dalam memengaruhi keputusan pembelian serta meningkatkan kepercayaan pasar. Lebih lanjut, Electronic Word of Mouth berperan sebagai variabel mediasi yang memperkuat hubungan antara Inovasi Digital Marketing dan User Generated Content terhadap Kinerja Penjualan. Dengan demikian, efektivitas strategi pemasaran digital dan konten yang dihasilkan pengguna akan semakin optimal apabila didukung oleh komunikasi elektronik yang kuat. Secara keseluruhan, penelitian ini menegaskan bahwa optimalisasi inovasi digital marketing dan pemanfaatan user generated content merupakan strategi penting dalam meningkatkan kinerja penjualan melalui penguatan e-WOM  
Building brand awareness for local skincare brand glad2glow: The role of UGC, testimonials, and audience engagement on tiktok Efendi, Faturahman; Fauzi, Irsal
International Journal of Applied Finance and Business Studies Vol. 13 No. 4 (2026): March: Applied Finance and Business Studies
Publisher : Trigin Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/ijafibs.v13i4.468

Abstract

This study seeks to investigate the impact of User Generated Content (UGC) and testimonials on brand awareness, with engagement serving as a mediating variable, for the skincare company Glad2Glow on TikTok. This study utilizes a quantitative methodology through the implementation of a survey technique. Data were gathered via questionnaires administered to respondents TikTok users and have encountered Glad2Glow’s digital marketing content. Sampling technique was purposive sampling, with the respondent count established according to predetermined study criteria. The investigation utilized Partial Least Squares–Structural Equation Modeling (PLS-SEM). The findings demonstrate that testimonials have a significant effect on engagement and brand awareness, with engagement effectively mediating the relationship between testimonials and brand awareness. These findings indicate that genuine, experience-driven testimonials enhance audience engagement and bolster brand awareness. The study reveals that User Generated Content (UGC) does not significantly influence brand awareness, neither directly nor indirectly via engagement as a mediating variable. This suggests that broad or low-credibility user-generated content may inadequately facilitate meaningful connections and is insufficient for establishing robust brand perceptions in consumers' thoughts. The findings offer managerial insights for organizations to develop more effective digital marketing strategies by emphasizing credible testimonial-based material to improve brand awareness on social media platforms.
Green marketing and omnichannel strategies on purchase decisions: The mediating role of disruptive marketing innovation Herawati, Novita; Fauzi, Irsal
International Journal of Applied Finance and Business Studies Vol. 13 No. 4 (2026): March: Applied Finance and Business Studies
Publisher : Trigin Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/ijafibs.v13i4.470

Abstract

This study aims to analyze the effect of green marketing and omnichannel on purchasing decisions with disruptive marketing innovation as a mediating variable in environmentally friendly batik MSMEs. This study uses a quantitative approach with a survey method targeting Zie Batik Semarang consumers who have purchased products online and offline. Primary data were collected through a five-point Likert scale questionnaire and analyzed using the Partial Least Squares–Structural Equation Modeling (PLS-SEM) method. The results show that green marketing does not have a significant effect on purchase decisions. Omnichanel have a significant effect on purchase decision. Green marketing does not have a significant effect on disruptive marketing innovation. Omnichanel have a significant effect on disruptive marketing innovation. Disruptive marketing innovation have a significant effect on purchase decision. Disruptive marketing innovation is unable to mediate the effect of green marketing on purchase decisions. Disruptive marketing innovation is able to mediate the effect of omnichannel on purchase decisions. These findings indicate that the implementation of sustainable marketing strategies integrated with omnichannel systems and adaptive marketing innovations can increase consumer purchasing decisions in environmentally friendly batik SMEs. This study is expected to serve as a reference for SME players in designing relevant marketing strategies in the era of digital disruption.
Optimalisasi Kinerja Tim melalui Rekrutmen dan Kompetensi Digital di PT Pertiwi Indo Mas: Peran Employee Engagement Digital sebagai Variabel Mediasi Waruwu, Lisnawati; Fauzi, Irsal
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.7303

Abstract

Penelitian ini bertujuan untuk menganalisis faktor-faktor yang memengaruhi kinerja tim pada PT Pertiwi Indo Mas, khususnya terkait proses rekrutmen, kompetensi digital, dan employee engagement di tengah tantangan digitalisasi industri garmen. Latar belakang penelitian ini didasarkan pada adanya penurunan hasil produksi yang mengindikasikan belum optimalnya kinerja tim, yang diduga dipengaruhi oleh ketidaksesuaian proses rekrutmen serta beragamnya tingkat kesiapan kompetensi digital karyawan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei terhadap 120 responden yang merupakan karyawan perusahaan. Teknik analisis data yang digunakan adalah Structural Equation Modeling berbasis Partial Least Square (SEM-PLS) untuk menguji hubungan antar variabel secara simultan. Hasil penelitian menunjukkan bahwa variabel rekrutmen tidak berpengaruh signifikan terhadap kinerja tim, sehingga kualitas proses rekrutmen belum mampu secara langsung meningkatkan performa kerja tim. Sebaliknya, kompetensi digital terbukti berpengaruh signifikan terhadap employee engagement, yang menunjukkan bahwa kemampuan digital karyawan dapat meningkatkan keterikatan mereka terhadap pekerjaan dan organisasi. Selain itu, employee engagement terbukti berperan sebagai variabel mediasi sempurna dalam hubungan antara kompetensi digital dan kinerja tim. Hal ini berarti bahwa pengaruh kompetensi digital terhadap kinerja tim akan optimal apabila didukung oleh tingkat keterikatan karyawan yang tinggi. Dengan demikian, peningkatan kinerja tim di era digital tidak hanya ditentukan oleh aspek teknis semata, tetapi juga oleh strategi perusahaan dalam membangun engagement karyawan berbasis digital. Temuan ini memberikan implikasi praktis bagi perusahaan untuk lebih fokus pada pengembangan kompetensi digital dan penguatan keterikatan karyawan guna meningkatkan produktivitas tim secara berkelanjutan.